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1、写给顾客的英文道歉信范文 写给顾客的英文道歉信范文1Dear Ms. Iwasaki,Thank you for your positive comments regarding your experience while staying with the Westin Shanghai.At the outset, please accept our most sincere apologies for the inconvenience caused. Kindly rest assures that your concern has been well taken and communi
2、cated to all concerned for immediate improvement. Ms. Iwasaki, as weve conducted a thorough investigation about all pinpointed issues you bought out. Please allow us to explain the outcome for your reference.Upon your arrival, our agent failed to locate your reservation. We sincerely apology as our
3、associate obviously mistakenly implemented the standard checking in procedure. The reservation for you and Ms. Hinako Muto were made early November, and never been deleted. We understand that you may requested the King Size room but actually we could not satisfy your request.写给顾客的英文道歉信范文2March 20, D
4、ear Mr. _,I feel so sorry that my manager would be unable to perform your agreement of meeting on Friday. Please forgive us for he have got something urgent to Beijing.My manager also feels guilty for it and suggests If you would give us a chance, we hope to put off the meeting in next Monday. I mus
5、t genuinely make an apology to you for my failure of keeping my promise again.Yours,写给顾客的英文道歉信范文3Dear Sir or Madam:Many thanks for your fax dated 7th September address to General Manager concerning the problems you experienced during your last visit from 29th-30th August. Mr. Ford, our General Manag
6、er is away on leave at present and therefore I have taken the liberty of replying to you on his behalf.Mr. Niemann, please accept our sincere apologies for the problems you have experienced - our policy, which you were unfortunately wrongly informed as a newnpolicy, stands that those Golden Circle m
7、embers who are eligible for upgrades may book through any channel, subject of course to room availability. I have subsequently taken appropriate steps to ensure that none of our other eligible Golden Circle guests are similarly inconvenienced in future.I have also noted your comments concerning our
8、housekeeping Staff and their lack of English and basic courtesy and I assure you that we will be intensifying our training efforts in both those areas in an effort to improve our standards.It is only through feedback such as your own that we can judge ourselves honestly and enhance the overall exper
9、ience for you, our valued guest and therefore I thank you for taking the time to put pen top paper.We are normally very proud of the service which we offer at China World, and thus, in an effort to redeem ourselves, we would like to offer you one nights complimentary accommodation when next you visi
10、t Beijing. To this end, I would be grateful if would contact me personally and I will gladly make the necessary arrangements on your behalf along with any specific requirements you may have.My apologies once again and I look forward to welcoming you back to China world Hotel in the near future.Regar
11、dsAlfred ZhuangFront Office Manager写给顾客的英文道歉信范文4Dear Mr. ShuI would like to thank you for choosing the China World Hotel for your recently stay.On behalf of management and staff, please accept my sincere apologies for the failed to extend your Golden Circle benefits of the King Size bed, golden circ
12、le appropriate floor and newspaper. during your stay with us on 01- 08th Nov.As our valued guest, your comments and feedback are of utmost importance to us. Mr. Shu, should you choose to return to our hotel, please let me know and I will ensure that your stay will restore you confidence in the quali
13、ty service upon which the Golden Circle stands.My apologize once again and thank you for taking time to bring this matter to our attention.We are looking forward to welcome you back to hotel again if you would like to give us chance to correct our mistake.Should you have any inquiries, please feel f
14、ree to contact me.Kind and best regards.Alfred Zhuang写给顾客的英文道歉信范文5Dear Sir or Madam:The Management of China World Hotel wish to extend its sincerest apologies for the inconvenience you were caused as we were unable top accommodate you on your arrival. This is not the normal manner in which we handle
15、 our guests reservation and we regret any undue inconvenience you were caused as result.We hope you found the accommodation at Beijing international hotel on August 19 to be satisfactory. We regret that owing to your schedule of this visit, you were unable to return to our hotel on the next day. Kindly rest assured that we will endeavor to ensure that your future visit to us will be comfortable one.Thank you for your kind understanding and we look forward to the opportunity to redeem ourselves y welcoming you back to China World Hotel soon.With renewed apologies.Yours Sincerely
