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1、HENAN UNIVERSITY OF TECHNOLOGY工业大学Bachelor of ManagementAssignment Cover工商管理学士学位课程作业封面MODULE CODE AND NAME科目代码与名称Module Code 科目代码： B12Module Name科目名称： 人力资源管理 Lecturer 讲师： Section Code专业班级： Student ID 学生证： Student Name学生： Announcement: I declare that this assignment is ENTIRELY my independent work ex
2、cept where referenced. I have marked any Reference sources and am aware of programme regulations concerning plagiarism and referencing.声明：除了标明出处的引用资料之外，此作业是我独立调查完成的。文所有引用的资料已经详细标明出处，并且我了解课程中有关抄袭与引用方面的规定。Signature 签名：Lecturer ments 讲师评语Score 分数：Receive Date Year/Month/Day 收到日期：The Performance Managem
3、ent of Loews HotelTable of ContentsIntroduction11. Questions in Loews Hotel12. Management Ability Improvement23. Performance Management34. The Methods of Performance Evaluation54.1. Trait Method54.2. Behavior Methods54.3. Result-oriented Methods65. 360-degree Performance Appraisal76. Summarize8Refer
4、ence9IntroductionLoews Hotel has some problems in performance management. Its staffs cant have a great performance when they are working. So the article will provide some good advice and help the CEO to solve the problems in his job. To begin with the questions Tisch have in managing the pany and ho
5、w to improve his managerial ability. Then I will tell Jonathan Tisch and other Loews hotel managers experience that how to affect the panys performance management. It can be divided who four pasts-Object design, the Directing of process, Assessment feedback, Motivation and improvement. In addition,
6、I will describe several kinds of performance evaluation which suit the hotel industry. And I will explain both good and bad aspects of each possible choice. And paring these methods which are actually used in real hotels. The performance evaluation is trite-oriented approach, action-oriented approac
7、h and result-oriented approach. Finally I will analyze the things I have mentioned on the front of this article and find the best fit method of measuring performance. The method is 360 degree assessment method. So we can know the performance management of hotel prehensively. And we can also find kno
8、w the performance management of hotel prehensively. And we can , also find and solve the problems in hotel. According to these methods of performance management, we can make the hotel more live fully.Key words: Performance management Evaluation Methods1. Questions in Loews Hotel Mr. Tisch is the cha
9、irman and CEO of Loews hotel. However he is not the best CEO of the hotel. When he manages the hotel, there are several questions have to be solved. The first question is that the CEO doesnt bring forward to make a work description or standard occupational responsibility. So the staffs dont have a s
10、tandard when they are working. They dont know what they should do additional. An excellent employee often finishes every task on time. They always do more works than general employees. But they have the same salary. So it is easy to make the team creating contradictions. If they status sustains for
11、a long time, the profit of the hotel may decrease. So it is necessary to make a workable description or standardizing occupational responsibility. If Mr. Tisch can do this, the work efficiency of employees might be promoted. The second question is an important question. The Loews hotel doesnt set em
12、ployees performances assess criteria and direct to implement. Performance is assessed criteria are an important part of Human Resource Management. You can know the conduction of employees when they are working. Only by establishing and perfecting scientific performance appraisal system and carrying
13、out the staff incentive policies through can attract and retain talents, making good use of talents. And the excellent employees often provide manta good things to a pany. A favorable performance assessment might urge employees working hard. Then guests maybe e to the Loews hotel many times rather t
14、han other hotels. The third question is that Mr. Tisch and other managers dont learn to care for their employees. Maybe managers will spend much more time in staying with their employees than their family. If you are always appearing with the manager image in front of the employees, they might be fe
15、d up with this. They work under pressure for a long time. It must do something wrong in their job. Then the guests might be unfortable or angry with the hotel. It is a dangerous thing to a hotel. So it is important to care for employees for a good manager. Your concern can be shown anywhere. For exa
16、mple, Google always has a microwave-oven in the office. Because employees often have no time to eat breakfast. Then the employees had affection for the pany gradually. The simple and convenient way is mending employees. When employees finish their job, they aspire to get the managers approval. So if
17、 managers often mend their employees rather than criticism, the employees might work harder and harder. Isnt it what the managers want to see? The final question is that the regulatory system is not perfect in the hotel. The regulatory system can help managers to know the employees working hard or n
18、ot. Humans are all mentally lazy, they dont want to work hard but want more and more money. Now it is time for it just to let the regulatory system flow. Every employee should be responsible for his performance.2. Management Ability ImprovementA good manager needs to improve his management ability.
19、There are several abilities necessary to Mr. Tisch:1. municating Ability. To know the rope of employees in the hotel, listen to their thoughts. A manager must have good municating ability. Active listening is an important part of this. If you can do this, the employees would support and get along we
20、ll with you. Then they will not be afraid of managers and managers will not lose their prestige. Employees often e up with constructive advice and their needs. So managers should learn how to listen to employees.2. Coordination Ability. Managers should always understand the employees mood changes. T
21、hen they can talk to employees solving the problems. If contradictions have been existing in the team, it was too late. People always make mistakes to deal with the emergency. Good managers should resolve contradictions in advance, then they can solve any problems.3. Planning Ability. Managers plann
22、ing ability is important to the hotel. Not only they should make a short-term strategy, but also to make a long-term strategy. In other words, excellent managers must be forethought. And they should let employees know the panys long-term planning in time.4. Managers must aspire to get a great team.
23、So managers must train some talented employees to help them managing the team. It is important in Human Resource Management.5. Govern Ability. It is said that a leader never sets up a pany, but he will set a team to build a pany. So managers must improve their ability and skills to manage their empl
24、oyees. To win the trust of the employees are very important. If managers can do this, his employees would respect him and finish the tasks for him. This is the proper way towards a virtuous circle to the hotel.3. Performance ManagementThere are four steps of performance management. Mr. Tisch and oth
25、er managers manage hotel by these steps. And their experience can affect the panys performance management in the four steps:1. Object design. pany should make a plan for organizational structure, functions, duties and responsibilities in front of the performance management. The primary mission of ob
26、ject design is important. We should make a target for pany, sections and employees. Then managers should municate with others to establish a single target. The most important thing is municating in object design. Managers should use their experience to ensure that employees understand and agree with
27、 the performance goals and their liabilities. So the importance of managers experience showed in this step. Managers know the direction of development direction. And they know what they should finish in the next phase. So the experiences of the managers ensure the accuracy of the targets. pany can a
28、void mistakes and ensure errors are not missed in the process of development.2. Performance coaching. Performance coaching is the key issues of performance management. The primary mission is observing and recording performance information. Managers can make an assessment and adjustment of medium ter
29、m by these information. Performance coaching is the process that managers and employees discuss about the pletion of performance and the gap of ability and performance. Managers make employees realize the progress of their job by feedback. Managers always direct performance of employees and follow u
30、p with corrections where needed. When employees have difficulties in their job, the experience of managers can help them. Because managers had met a lot of emergencies in their career. They know how to do with these difficulties. And some managers enhance the ability of their employees by training.
31、Coaching is based on feedback on directional discussion, focus on training the ability and improve the performance level of employees.3. Performance evaluation. Performance evaluation is an important basic work of Human Resource development and management, the study of which having very important re
32、alistic significance. Performance evaluation is a very important ment on the Human Resource Management system. It is a significant step to establish a set of performance evaluation system for the performance management. It has standards of performance evaluation: (1) Performance evaluation should co
33、nsist with enterprises culture and management.(2) It must have emphasis in performance evaluating.(3) Assessment must be effective. Evaluation is the objective and visually of enterprises culture and management. We have to know what we should promote or oppose. Managers should direct employees corre
34、ctly. We can not evaluate everything of the employees job. So in order to improve the efficiency of the assessment, reduce the cost of the assessment and make employees realizing the points of their job, evaluation content should choose the main content of the post work appraisal.4. Performance ince
35、ntive. Performance is to achieve the organizational development strategy and objects, using the scientific method, through the individual employees or groups behavior, work attitudes and job performance and overall quality of the prehensive testing assessment, analysis and evaluation, and fully mobi
36、lize the thesis of the staff, the process of initiatives and creative activity. The primary mission of performance incentive is that adjust the position and salary welfare, make a training development plan, and determine the next phase of the performance improvement plan by the result of performance
37、. There are some people finishes their job perfectly and somebody badly. Managers must give a different evaluation to them. Then they have the power to work harder. So managers have to judge the result of their experience, It is important to the hotel. To the good employees, managers must recognize
38、them. But to the others, managers must do something to punish them.So the experiences of managers are very important to the Loews Hotel. It can affect the performance evaluation of the hotel. Managers must pay attention to it.4. The Methods of Performance EvaluationThere are several kinds of perform
39、ance evaluation which suit the hotel industry. Every method has advantages and disadvantages. Then I will make an analyst about these methods.4.1. Trait MethodTrait approaches to performance appraisal are designed to measure the extent to which an employee possesses certain characteristics-such as d
40、ependability, creativity, initiative and leadership-that are viewed as important for the job and the organization in general. The fact that trait methods are the most popular is due in large part to the ease with which they are developed.In the graphic rating-scale method each trait or characteristi
41、cs to be rated is represented by a scale on which a rater indicates the degree to which an employee possesses that trait or characteristics. The method is a modification of the basic rating-scale method. The forced-choice method requires the rater to choose from statements, often in pairs, that appe
42、ar equally favorable or equally unfavorable.The advantages of trait methods: The standards of assessment is correctly. We can get a natural result of this method. Then managers will appraise the employees easily by the results Tisch can evaluate the performance immediately and effectively.The disadv
43、antages of trait methods: Its hard to make standards. Manager must know the details of each job. Though Mr. Tisch had a role reversal, obviously he cant know the details. And the assessor may be subjective in performance evaluation .They cant get a true result.4.2. Behavior MethodsBehavior methods i
44、nclude critical incident method, narrative forms, behaviorally anchored rating scales and 360-degree performance appraisal.With the critical incident method, the supervisor keeps a log of positive and negative examples of a subordinates work-related behavior. This method has several advantages. It p
45、rovides actual examples of good and poor performance the supervisor can use to explain the persons rating. It ensures that the manager or supervisor thinks about the subordinates appraisal all during the year. The disadvantage is that it cant get a grade.A behaviorally anchored rating scale bines th
46、e benefits of narratives, critical incidents, and quantified scales by anchoring a rating scale with specific behavioral examples of good or poor performance. Its proponent say it provides better, more equitable appraisals than do the other tools we discussed. BARS seems to have advantages: People w
47、ho know and do the job and its requirements better than anyone develop the BARS. This should produce a good gauge of job performance. The critical incidents along the scale make clear what to look for in terms of superior performance, average performance, and so forth. The critical incidents make it
48、 easier to explain the ratings to appraises. BARS-based evaluations also seem to be relatively consistent and reliable, in that different raters appraisals of the same person tend to be similar.4.3. Result-oriented MethodsResult-oriented methods include management by objectives, alternation ranking
49、method, paired parison method and forced distribution method.Ranking employees from best to worst on a trait or traits is another option. Since it is usually easier to distinguish between the worst and best employees, an alternation ranking method is the most popular. This method is easy to use in perfo
