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1、,Anti-Breakage Training Program预防餐具破损培训项目,71%,71% of Breakage Incidents are caused by Behavior related which can be addressed through Training.大约71%由人为因素引致的餐具破损可以通过加强培训来进行改善。,Sample of Tableware Breakage Data Analysis餐具破损数据分析 样本,Bussing 清理餐台,Correct Service Station Set Up正确设立服务台,DO NOT handle by han
2、d, Use a Service Tray.不要直接用手处理, 使用托盘,Proper tools will help to increase productivity and reduce breakage,正确使用工具可有效提高生产率及降低破损率,Tray Overload Over Stacked 托盘超负荷堆放过多 Unbalance Un-orderly 不平衡 无次序的摆放,Different items and Sizes Stacking 不同类型和大小的物品混放,Place dishware on the service tray in an orderly fashion,
3、在托盘上有序的摆放餐具,Poor Stacking / Unbalanced 错误的摆放 / 不平衡,Stack neatly and orderly整齐有序的摆放,Never just leave glassware there without any protection应该随时注意对玻璃器皿地保护,不要利用餐具来运送另一件餐具,Do Not usingtableware to transport another tableware,Different items & Sizes Stacking 不同类型和大小的物品堆放,Unbalance 不平衡Un-orderly 无次序的摆放,Ke
4、pt table linen, food soil etc. separately from tableware 将布草、食物垃圾等与餐具分开处理,Transport 运送,Do Not transport the tableware by hand Unprofessional Unbalance Waste Service Time,不要用手运送不专业不平衡浪费服务时间,Transport the tableware correctly正确运送餐具,All transport equipment should be functioning well,所有运送设备 必须工作正常,Transp
5、orting Chinaware or Glassware directly on a Trolley is WRONG!在普通推车上直接摆放瓷器或者玻璃器皿是错误的,Do not stack higher than the edge 餐具堆放不要高于护板边缘,DO NOT Stack unevenly on the Trolley 推车上叠放的餐具一定要平稳,DO NOT Overstake Trolley千万不要在推车上堆放过多物品,Never carry too much 不要拿太多Do Not overload the transport Equipment不要超载设备或托盘,Neve
6、r overloads the try to guarantee all tableware under your control切记将餐具的装载数量控制在你的承受能力范围之内,Midway Station for Banquet Service餐具中转区域,Hand Scrapping 拨洗 / 刮除,Incorrect design of the trash hole without any protection没有任何保护措施的垃圾口,Proper set up with the Bumper Ring正确配备垃圾口缓冲胶圈,Never use Chinaware or Cutlery
7、to scrap plate,决不用瓷器或金属餐具清理餐盘,Use Hands or Proper Tools instead用手或专用工具代替,Sorting 分类,Incorrect design of the Break-down table is “bottle neck” for Decoy-system不恰当的污碟台设置会阻碍餐具分类系统的有效实施,Proper set up of the dishroom operation洗碗区的正确设立,Unstable Sorting Procedure,不稳定的餐具分类步骤,Use a tray stand to support tray
8、 when sorting 当分拣餐具时请使用托盘支架,Do not overload and soak Chinaware of different kinds in the same container,不要在同一个浸泡池中浸泡不同类型的瓷器并且不可过载,Use divider rack for soaking cups and Place same types in one bin 在浸泡杯子时使用杯筐并且每个浸泡池确保只有一种类型,Silverware should be handled carefully.Knife edges can be dulled and fork tine
9、s bent银器必须小心轻放，否则将引致划伤或变形,Do not overload the pre-soaking container预浸泡程序中不可过载容器,Mixed chinaware and steel cutlery together,瓷器和不锈钢餐具混合洗涤,Consider to upgrade by the Silvermaster System建议升级更换为Silvermaster 系统,Incorrect plates pre-soaking procedure will cause high potential breakage, employee accident an
10、d low productivity错误的餐具预浸泡程序将提高潜在破损率；威胁雇员安全及降低生产率,Consider to upgrade by the Soak Master System建议升级使用Soak Master 系统,Dont wash heavy duty equipment in rush hours,在繁忙时段不要马上洗涤非急用的大件器皿,DO NOTOver Stack the washing sinkStack orderlyAnd Stack according to its kind,不要过度堆放洗涤水槽要有序的按照它的类型堆放,Decoy System is no
11、t in use, high potential breakage rate杂乱无章的残食台将引致极高的破损率,Decoy System / 诱导程序Stack orderly / 有次序的堆放Stack same kind on each pile / 每一堆要保持同一类型,Pay Attention to small itemsDo Not through them in the rubbish bin注意小的物件不要把它们误扔到垃圾桶里,Pay Attention to small itemsDo Not through them in the rubbish bin注意小的物件不要把它
12、们误扔到垃圾桶里,Pay Attention to small itemsDo Not through them in the rubbish bin注意小的物件不要把它们误扔到垃圾桶里,Racking 装筐 / 上架,Damaged racks can not protect the glassware已经损坏的杯筐无法对玻璃杯起到良好的保护作用,This Rack is too short for glassware.玻璃杯过高，此种杯筐不适用。,This Rack is too high for glassware玻璃杯过矮，此种杯筐不适用,Handling with wrong rac
13、ks用错杯筐,Always place glass in the designated glass rack according to its size确保按照杯子的尺寸把它安放在特定的杯筐中,Always place glass in the designated glass rack according to its size确保按照杯子的尺寸把它安放在特定的杯筐中,High potentially risk of breakage极高的破损机会,High potentially risk of breakage极高的破损机会,Unaccepted racking procedure wi
14、ll cause poor cleaning and sanitizing results错误装载方式将导致不良的清洁和消毒效果,Shielding Effectwill cause poor cleaning and sanitizing result,“屏蔽效应”导致不良的餐具清洁及消毒效果,Do not overloadat any time,切勿超载,All Racks should be labeled properly and color-coded to guide employee,推荐配备明显标识及颜色识别系统以指导员工正确使用杯筐,Using decoy system wi
15、ll reduce shielding effect使用诱导系统可有效提高餐具的洗涤和消毒效果,Handle with wrong procedure错误的操作,Ensure proper alignment when loading dish rack过机时必须确保篮筐的稳固,Without protection of the racks,杯筐无法起到保护作用,Never to store two cups in one single compartment每个格篮内只可存放一个杯子,Inappropriateequipment willdecreaseproductivity andcau
16、se moreaccident,不适合的设备将降低生产率并有机会导致更多的意外伤害,1,2,3,4,5,6,7,Silvermaster System,Washing 餐具洗涤,Pay more attention when operating dishwasher应随时关注洗碗机的工作情况,Dishwasher should be maintained with effective cleaning procedure洗碗机有效的清洁和维护极其重要,Dishwasher can not wash everything!,洗碗机并非“万能清洁机”,Dishwasher should be ma
17、intained with effective cleaning procedure洗碗机有效的清洁和维护极其重要,Unloading 餐具卸载,Must unload the tableware until cold and dry completely给餐具容留足够的时间使其可以充分的干燥冷却,Always checking before serve to guest服务客人之前，切记检查餐具的清洁效果,If trolleys are not used, the tableware should be carried carefully如果不使用推车，餐具的运送必须小心平稳,Proper
18、procedure of transporting to reduce the breakage and increase productivity正确使用合适的推车可有效提高生产力并降低破损,Storage 餐具储存,Dragging Chinaware on stainless steel surface will cause Metal Marks. Should be use proper mat to prevent it,应使用适当的垫子隔开瓷器与不锈钢表面以避免出现难以去除的金属划痕,易碎器皿不可存放过高,Do Not overhead storage for fragile i
19、tems,DO NOT stack too highfor the unstackable items,不可稳固叠放的餐具不要堆放太高,Maximum / 最大叠放数量 - 2,Do not over stack even it can be stackable即使可以稳固叠放也不要堆放过高,Maximum Stacking / 最高叠放：4,Stack too high叠放过高,Different plate size stacking 不同大小的餐盘叠放Unbalanced / 不平衡,Always stack plates of same size 总是堆放同一大小的餐盘Maximum
20、Stacking /最大叠放数量- 20,Never place cutlery in the glassware 决不把餐具摆放在玻璃器皿中,All glassware can not be stacking任何玻璃器皿不可叠放,All glassware should be stored no more than one high所有的存放的玻璃器皿保持同一高度，决不叠加,Do not place Glasses too close to the edge不要存放杯子过于靠近边缘,Maintain a minimum of one glass length + 1 cm from thee
21、dge to give room for glass in the event of falling over为了给意外翻到的杯子足够的空间，至少与边缘保持一个杯距+1厘米的间距,+ 1cm+1厘米,Maintain 1 glass length保持一个杯子的距离,DO NOT warm plates in a wok不要在锅中加热餐盘,Do not warm plate in the wok加热餐具必须使用正确的方法,Use Warming Oven使用保温车Stack plate Orderly有次序的堆放餐盘Do not Stack too high不要堆放过高,Do not place
22、 the tableware in a big size container and do not overload it,不可使用尺寸过大的容器存放餐具并且不可超载,Always place the glassware in appropriate Rack将玻璃杯存放在尺寸适合的杯筐中是最安全的方法,Do not place tray over the edge 不要摆放托盘超越边界Ensure balance between the tray and the service station 确保托盘和服务台之间的平稳,Do not over stack tray 不要在托盘上堆放过多的物
23、品,Do not place heavy object on a stacked chinaware切勿以卵击石,Always maintain par level with the rack, do not stack higher than the edge总是与架子保持同一高度，叠放数量不要高于架子,Always maintain par level with the rack总是与架子保持同一高度,Good and effective equipment will always protect tableware as well as possible良好有效的设备会尽可能的为餐具提供
24、保护,Tableware Use 餐具使用,More unnecessary movement, More breakage,多动多破少动少破,Do Not handle too many cutlery at same time抛光时，一次仅取用适量的刀叉,Do not place more than one glass in the bucket when polishing在抛光时不要在桶里摆放超过一个杯子,Steam one glass in the bucket at a time and followed by polishing 一次只在桶里浸泡一个杯子并且直接抛光,Never
25、hold by the base,决不握着杯底,Always hold wine glass by the stem with polishing clothes 总是用布握着杯底,Do not carrying too much plates and transporting by hands不要一次携带过多的餐盘及用手运送,DO NOT stack too manyon your tray不要在托盘上摆放过多,DO NOT handle by hand. Use a Service Tray不要用手运送, 使用托盘,DO NOT carry plates to your side. Unb
26、alanced不要在运送餐盘时把重心置于身体侧面，引致不平衡,Always carry plates in front of you and away from you body 运送时总是托在正前方并远离你的身体Max / 最多: 20 plates,Do not carry too many items and unbalance of heavy side up 托盘被超载，重心也不稳固,Heavy side down to maintain balance. Maximum 20为保持平衡，总是保持物品重的一端向下每个托盘建议最多盛放20个,不要用手运送, 使用托盘,DO NOT ha
27、ndle by hand. Use a Service Tray,Incorrect tableware handling错误的操作方式,Correct tableware handling正确的操作方式,DO NOT handle by hand. Use a Service Tray不要用手处理, 使用托盘,DO NOT handle by hand. Use a Service Tray不要用手处理, 使用托盘,Never handle them by hands不可直接用手处理,Always use a service try总是使用托盘来安全的处理,Do not carry too
28、much 不要拿太多Unbalanced 不平衡,Use both hands to carry one stack用双手托运,Handling with Incorrect procedure,不正确的处理方式,Always carry glasses in upright position and on a tray 总是以垂直的方向运送杯子并使用托盘,During Set Up, Use a Trolley and Glass Rack to set up glass 在摆台时,使用推车和杯筐来承载玻璃杯,Handling with Incorrect procedure不正确的操作方式
29、,Always carry heavy objects close to you / 总是把重的物品靠近自己Maintain tray balance with heavy object at the center of your palm 托住托盘中心使之保持平衡Keep lighter and smaller objects towards the front / 保持轻的和小的物品面朝前方,Never scoop ice using chinaware or glassware决不使用瓷器或者玻璃器皿取冰,Use only plastic scoop when tacking ice,只
30、使用塑料冰铲取用冰块,在设台前考要虑到安全隐患，使用瓷器时要平稳安放并摆放使其固定,Think SAFETY when setting up buffet, ensure Chinaware is balanced and in a stable position,Make sure is balanced and in a stable position确保其平衡及稳固,Always handle Glass from the base and use a service tray,总是握取杯子底部并使用托盘,Stack racks incorrectly 错误地杯筐叠放方式,Stackin
31、g too high 堆放过高Vision is blocked 视线受阻,Stack racks evenly on top of each other 把杯筐稳固地叠放在一起,Incorrect “trolley” being used 用错“推车”了,Maintain clear vision / 保持清晰的视野Stack below shoulder height / 堆放高度低于肩部,This kind of trolley is not appropriate equipment for tableware transporting不可使用普通推车来运送餐具,Should use
32、cart or trolley to increase efficiency and reduce breakage正确使用适合的推车以提高效率并降低破损,Never move a set table whether by yourself or with a colleague 决不单独或者和同事一起来搬动有摆设的餐桌,Always clear the table first and ask for help from a colleague 总是请求同事帮忙并首先清理餐桌,Carry too many with the wrong equipment用具错误并且超载,Should be u
33、se appropriate rack and trolley to handling these too many glass必须使用正确的杯筐和推车来处理如此大量的杯子,Should use a Warning Sign to remind others,应使用警告标志来提醒他人以避免意外发生,决不在冰箱内用瓷器长时间存放食物,Never use Chinaware for storing food in the cooler / freezer,Use Plastic Container使用专用的塑料容器,Never long time occupied tableware which
34、serve for guest in kitchen厨房员工不可长时间占用客用餐具,Never use Chinaware for sharpening决不用瓷器磨刀,Sharpening with appropriate equipment使用专用工具来处理,Pay Attention on Separating Table,加倍注意可分离的餐桌,Silverware should be covered to avoid oxidation when storage,银器储存时应有效包裹以避免其氧化变色,Linen Handling 布草的处理,Never use Table Linen a
35、s Mat, should use proper mat instead,任何客用布草都不得作为垫布来使用,Clean linen and soiled plate, cross-contamination清洁的布草和脏盘子，交叉污染,Please be careful when remove the tableware to avoid unnecessary contamination of table cloth,不可人为加重对布草的污染,Using table cloth to clean the table台布当作“抹布 ”用,Always remove the food soil
36、before table linen collection收集布草前应首先清理食物残渣,Should use wiping rag to clean the table收集台布前必须正确清理餐桌,Table linen should be collected and stored properly,必须正确地收集和存放布草以避免“二次污染”,Table linen should be collected and stored properly,必须正确地收集和存放布草以避免“二次污染”,Should use wiping rag replace table cloth or napkin to
37、 avoid re-contamination应使用专用的抹布替代台布或餐巾以避免对其进一步的污染,Good sample for awareness正确的管理及指导有助于控制破损,Traffic Patterns 交通流向,Unacceptable traffic flow will cause more accidents狭窄拥挤的通道极易造成意外,Improper working flow will cause more accident不合适的流程将引致更多的意外,Good designed operation flow will help to increase productivi
38、ty and reduce breakage,设计良好的工作流程将有助于提高工作效率及降低意外和破损,In-Out Door 出入之门,AVOID COLLISION Do Not use the same door for in and out delivery避免冲撞，不要使用同一个门进出,AVOID COLLISION！Use two separate doors, designated one for IN and one for OUT避免冲撞！使用两扇分开的门，一扇用作“进”，另一扇用作“出”,Routeway 通道,Make sure all entrances and walk
39、ways are free of obstructions,确保所有的入口和通道畅通无障碍物,Make sure all entrances and walkways are free of obstructions,确保所有的入口和通道畅通无障碍物,Which one is more safety / 哪一张图片更安全？Before / 改动之前,Which one is more safety / 哪一张图片更安全？After / 改动之后,Always clear the traffic before picking up a tray在拿托盘前一定要确保道路通畅,Always move
40、 aside and make way for the person who carries the Tray总是站在一边，确保给拿托盘的同事让路,Floors 地面,Unsafe floor,具有潜在危险的地面,Unsafe floor,具有潜在危险的地面,Unsafe floor,具有潜在危险的地面,Damaged drain pipe lid will causing more accident破损的排水口将导致更多意外事件,Well maintained floor drain维护良好的地面明沟,Wet and Slippery Floor causes Breakage!Always
41、 keep it dry or use proper floor mat to avoid accident,湿滑的地面极易引起破损及人身伤害！尽可能保持其干燥或使用合格的防滑垫以避免发生意外,Grease floor will cause accident too不清洁的油污地面同样容易导致意外,Improperfloor mat will cause Accident不适当的地垫反而会引致意外,Always use the appropriate floor mat使用正确的地垫,Slippery Floor causes BreakageAlways use a Warning Sign
42、,湿滑的地面导致破损并且危及人身安全必须使用警戒标识,Always keep your eyes in front to avoid obstacles.Please concentrate on your work 总是保持目视前方，避免障碍物。不要一心二用,Always keep your eyes in front to avoid obstacles 总是保持目视前方避免障碍物,AttentionAlways keeping BALANCE关注要点时刻注意保持平稳,AttentionDecoy System 关注要点执行餐具的“诱导分类”程序,AttentionDELICATE CON
43、TACT 关注要点避免以卵击石,AttentionKEEPING THE HEAVY SIDE AT THE BOTTOM关注要点将物品较重的一端置于底部,AttentionMAINTAINING A SAFE DISTANCE 关注要点保持适当的安全距离,AttentionCHINAWARE CAN STACK, GLASSWARE CANNOT STACK 关注要点瓷器类餐具可以适当叠放，而玻璃器皿绝不可叠放,AttentionWhen your stacking started to bend, you are stacking too much! 关注要点垂直线扭曲变形，则意味着叠放过高,Question and Answer答疑时间,Breakage control is related toyour own benefit and safety!Always handles the tableware carefully and correctly in daily operation to train a good habit!Thank you and good luck!破损控制时刻关乎于你自身的利益及安全！保持谨慎的工作态度和正确的操作方式，最终可以建立良好的工作习惯！谢谢参与并祝好运！,
