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1、2,1,物业服务英语口语基本 训练,目录一 时间篇二 数字篇三 口语篇四 疑问句的几种基本句型五 对话篇六 物业篇,2022/11/23,2,时间篇,.,2022/11/23,3,时间篇,2022/11/23,4,时间篇,2022/11/23,5,数字篇,2022/11/23,6,数字篇,2022/11/23,7,一 口语篇,招 呼1、Good morning ，sir（madam）早上好，先生（小姐）2、Good afternoon ，ladies and gentlemen下午好，女士们，先生们。3、Good evening ，miss Price晚上好，普莱丝小姐。4、How are y
2、ou today ，Mr. Brown ？你今天好吗？布朗先生。,2022/11/23,8,口语篇,5、Im quite well ，thank you.我很好，谢谢你。6、Nice to meet you ，sir.见到你真高兴，先生。7、Are you Mrs. Best？你是贝丝特夫人吗？,2022/11/23,9,口语篇,9、You must be professor Ford.你一定是福特教授。10、May I know your name，sir（madam）？我可以知道你的名字吗？先生（小姐）。11、Heres a letter for you ，Dr White.怀特医生，这儿
3、有你的一封信。,2022/11/23,10,口语篇,Expressing welcome 表示欢迎1、Welcome to Dragon Bay， miss Henry. 欢迎您来到龙湾，享利小姐。2 、 Welcome to our western restaurant. 欢迎来我们西餐厅3、Were glad to have you here. 我们很高兴你来到这儿4、 Im always at your service ，sir （madam）。 随时为你效劳，先生（小姐）。,2022/11/23,11,口语篇,疑问的四种基本句型一 表达式1. May I .2. Could you .
4、 3. Would you .4.Shall I .?只要理解这四种基本的句型，就可以处理大部分业务上的状况。,2022/11/23,12,口语篇,疑问的四种基本句型二 范例 1自己要做什么事时，就使用May I . May I have your name, please? 请问尊姓大名 May I see your passport, please? 请让我看一下您的护照好吗？ May I know your nationality, please?请问您的国籍是什么？,2022/11/23,13,口语篇,2麻烦客人时，可使用Could you . Could you fill out t
5、he form, please? 请您填写这张表格好吗？Could you write that down, please? 请您写下来好吗？Could you hold the line, please? 请不要挂电话好吗？,2022/11/23,14,口语篇,3询问客人的喜好或是做什么时，可使用Would you . Would you like tea or coffee?请问您要喝茶还是咖啡？Would you like to take a taxi?请问您要搭计程车吗？Would you mind sitting here?请问您介意坐在这里吗？,2022/11/23,15,口语篇,
6、4征求意见时，可使用Shall I . 或Would you like me to do .? Shall I draw the curtains?请问需要我把窗帘拉上吗？Shall I draw you a map?请问要我为您画一张地图吗？Would you like me to make the reservation for you?请问要我为您安排预约吗？,2022/11/23,16,口语篇,二、招呼语 Good morning. (用于中午以前) Good afternoon. (用于中午至下午六点以前) Good evening. (用于下午六点过后)在这些招呼语的后面接句子，例
7、如： Good afternoon, sir. Welcome to Dragon bay.下午好，先生，欢迎光临龙湾别墅。Good morning, sir. This is the Front Desk. May I help you?早上好，先生。这里是服务台，请问您需要服务吗？,2022/11/23,17,口语篇,三、回答1一般性的回答I see, sir. 我明白了，先生。Certainly, sir. 好的，先生。2请对方再等一会儿Just a moment, please. 请稍等。Thank you for waiting. 您久等了，先生。I am very sorry to
8、 have kept you waiting. 很抱歉让您久等了。Could you wait a little longer, please? 您还能等一段时间吗？,2022/11/23,18,口语篇,3要麻烦客人或是拒绝客人的要求时 拒绝客人时，不要一口回绝说“No.”，要委婉一些。I am afraid I cant do that. 不好意思，我恐怕没办法那样做。Excuse me, sir. Please let me pass. 不好意思，先生，麻烦让我过一下。,2022/11/23,19,口语篇,5客人对自己说“Thank you.”时回答 You are welcome. 不客
9、气。 Thank you, sir. 谢谢您，先生。 Thank you very much. 非常感谢您。,2022/11/23,20,口语篇,7当客人准备离开时，可以说： Have a nice day. 祝您有美好的一天。Please enjoy your living 祝您生活愉快。 We hope to see you again soon. 希望不久能再次见到您。 Thank you for staying with us. 谢谢光临。,2022/11/23,21,口语篇,8当客人的英语难以理解时面对客人的疑问，如果听不懂事，要向客人提出疑问，或是先向对方说“Just a mome
10、nt, please.”, 然后请求他人协助。 I beg your pardon? 对不起请再说一遍好吗？Could you repeat that, please? 请您重复一遍好吗？Excuse me, sir. Do you mean you lost your room key？不好意思，先生，您是说您丢了房间的钥匙？,2022/11/23,22,口语篇,公司前台文员常用电话英语口语1 接电话时不可以简单地回答“Hello”,而应报上自己的公司或所属单位的名称。例如： “Hello, this is Information Desk， The Dragon Bay Property
11、Management” 您好，这里是龙湾物业公司问询处。“Information Desk speaking. May I help you?” 问询处，请问您要服务吗?,2022/11/23,23,口语篇,2.打错电话I am afraid you have the wrong number. 不好意思，您打错电话了。This is the front desk ，the dragon bay service, 2234-1156. 这里是龙湾别墅服务中心前台，电话是2234-1156。,2022/11/23,24,口语篇,3. 工作人员不在时I am afraid Mr. Hao is o
12、n another line. Could you hold the line, please? 不好意思，郝先生正在讲电话。请您在线上稍侯好吗？Ill tell him to call you back when he returns. 他回来时，我会请他回电。May I have your name and phone number, please? 请告诉我您的大名和电话好吗？,2022/11/23,25,口语篇,4 约时间见面 1. Would it be possible to see Mr. Scott sometime this week?请问这星期能否跟史考特先生见个面？ 2.
13、 Id like to meet you the day after tomorrow. 我想在后天拜访你。 3. Id like to talk to you about the new product. 我想要和你谈谈新产品。 4. Id like to make an appointment with Mr. Scott. 我想要跟史考特先生约个时间见面。 *,2022/11/23,26,口语篇,5. 当会话结束时Thank you for calling. 感谢您的来电。You are welcome, sir. 先生，不客气。We look forward to hearing fr
14、om you. 我们静候您的佳音。,2022/11/23,27,对话篇,Lesson 1要找的人不在a: Hello, This is carol. May I speak to Miss Chen?b: Yes, one moment please. Ill get her for you.a: Thank you.b: Im sorry, shes not at her room right now.a: Oh, Ill call her again.,2022/11/23,28,对话篇,翻译a: 喂，我是卡罗，可以请陈小姐听电话吗？b: 好，请等一下，我为你转接。a: 谢谢。b: 对不起
15、，她现在不在。a: 那我在打给她。1. hello等于是中文的 喂，随时随地可用。2. 打电话先行自我介绍是一种礼貌。电话中最常用This is.的形态而不是 Here is.或I am.,这是打电话需要注意的。3. May I speak to. 也可以换成是 Can I speak to. 请.听电话。,2022/11/23,29,对话篇,Lesson 2有急事时的表达方法1. Its urgent. Could I have her mobilephone number?2. Could you tell me where I can reach her?3. This is an em
16、ergency. I need to get in contact with him right now.,2022/11/23,30,对话篇,翻译：1. 我有急事，可不可以告诉我她的手机号码？2. 能不能告诉我在哪里可以找到她？3. 我有急事，需要马上跟他联络。,2022/11/23,31,对话篇,购买房屋对话A. Im planning to buy a villa.B. Well, We have different styles of villas, for example, the Classic style , Roman style or the traditional Chin
17、ese style. Which style do you like best?A. I prefer the Roman style. What is the size of it?B. Its about three hundred and twenty square meters.,2022/11/23,32,对话篇,购买房屋对话A. Any smaller ones?B. Yeah, We also have some about two hundred and eighty square meters.A. Thats good! May I have a look?B. Of co
18、urse. Let me show you .This way, please!,2022/11/23,33,对话篇,业主求助（一） Good afternoon Madam . May I help you? 下午好，太太，我可以帮你吗 Yeah Im sorry to tell that Ive left my key in my house .And I couldnt get in my own house. 噢，很抱歉告诉你，我把钥匙落在房间里了，我进不了房间。 Couldnt your family members have another key? 你的家人没有另外的钥匙吗?,2
19、022/11/23,34,对话篇,Yes, my husband has one ,but he has been out on business in Guangzhou. He couldnt be back until next Tuesday. And the most emergent thing is that Im cooking soup on the gas stove. Im feared of bringing about a fire disaster.有，我丈夫有一片，但他现在出差到广州去了，到下星期二才回来，最紧要的是煤气灶上正在煲汤，我担心带来火灾。,2022/1
20、1/23,35,对话篇,Calm down, please! In this case, please fill in this form with your name .the room No., the building number and the content of your problem.请冷静，这样，请把你的房号，楼号和问题内容填写入此表单。,2022/11/23,36,对话篇,Okay,(a moment later)Here you are. 好的，（一会儿）给你Now, Ill contact the secure guard and an engineer to com
21、e to your house .Please wait at your door step.好了，我将给保安员和工程人员前往您房间，请在门前等我们。Please come as soon as possible请尽快赶来,2022/11/23,37,对话篇,业主请求帮助(二)Good afternoon, madam. Whats the matter with you ?下午好,女士。你怎么回事?I come here to complain the bad smell made by the neighbors downstairs. Im almost driven mad.我来这里是
22、抱怨楼下邻居制造很糟糕的气味。我几乎逼得发疯。Im sorry to hear that. Calm down, please, And tell me how they could make that?听到这个消息我很难过。请冷静下来,请告诉我他们是怎样制造的吗?,2022/11/23,38,对话篇,业主请求帮助(二)Theyve changed the apartments into a restaurant and enlarged the kitchen with no chimney .All the smell into my rooms through the windows.
23、We could smell it even if we close the windows .他们已经把公寓改成餐厅，厨房扩大无烟道,所有的气味通过窗户进入我的房间。即使我们把窗户关上也可以闻得到。,2022/11/23,39,对话篇,业主请求帮助(二) Thats too bad. But dont worry. Well make an investigation on this matter .那太糟了。但是别担心我们会调查此事 Okay, I want to see a quick end to this problem .好吧,我想看到快速结束这个问题 That will be f
24、ine ,Thanks!太好了,谢谢!,2022/11/23,40,公司介绍Manager, would you please tell me how many staff members there are in the company经理，请告诉我，我们公司有多少员工Trere are fifty-six staff members all together.总共六十个员工What are they?这几个部门是什么They are reception department, accounting department, engineering department ,security d
25、epartment,personnel department and sanitary department.他们是接待部，财务部，工程部，安全部，人士部和保洁部,2022/11/23,41,物业篇,Lesson 1告知公司名并自我介绍 1 Dragon Bay Property Management Personnel Department 龙湾物业人事部2 Good morning! the Dragon Bay Property Management. may I help you? 早上好，龙湾别墅物业公司，我可以帮您吗？3 Personnel Department. This is
26、Carol speaking. 人事部，我是卡洛。,2022/11/23,42,物业篇,Lesson 1公司介绍Manager, would you please tell me how many staff members there are in the company经理，请告诉我，我们公司有多少员工There are fifty-six staff members all together.总共六十个员工,2022/11/23,43,物业篇,Lesson 2公司介绍And how many departments are there in our company?公司有多少个部门B.
27、It divided into six departments.它分成六个部门,2022/11/23,44,物业篇,Lesson 2公司介绍 What are they?这几个部门是什么 They are reception department, accounting department, engineering department ,security department, personnel department and sanitary department.他们是接待部，财务部，工程部，安全部，人士部和保洁部,2022/11/23,45,物业篇,Lesson 3房间设备有问题 1. There is no water. 没有水。 2. The toilet doesnt flush properly. 马桶冲不下去了。 3. The TV doesnt work. 电视机不能看。 表示坏了，可以用：something is wrong with 或 be not working. 4. Something is wrong with my gas stove. 我的煤气灶有问题。,
