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1、“Supply Chain Management Handbook”Supplier Selection and Capability Assessment ModelIAQG Leader: Christian Buck SafranUpdated: June 2008,ObjectiveTo provide a common Model to Select a Supplier and/or Assess the Capability of a Supplier to achieve sustainable On Time & On Quality delivery objectives,
2、Supplier Selection and Capability Assessment Model,Common understanding of the scope of Supply Chain (Process),Whether one performs recurrent deliveries, single shot program, projects or aftermarket customer support services, the general supply chain processes required to deliver to the end customer
3、 are the same.,Supply Chain : That collection of Processes which leads to the arrival of the right parts & the right data in the right place at the right time to the right quality standard, through the whole value chain.,CustomerRequirements,DeliverablesTo Customer,Design,Make,Buy,Integrate & Test,D
4、eliver,Sell,Support,Plan & Manage,1. Sales, Master Scheduling & Sequencing,2. Contract requirements flow down (Customer related process),3. Design and development,4. Suppliers sourcing selection & approval (Purchasing process),5. Plant, material, skills, capacity planning & scheduling(Planning of pr
5、oduct realisation),6. Order Management and logistic (Internal/external),7. Manufacturing and inspection (Production and service provision),8. Supplier operational management and product validation (Purchasing process),9. Control of non conformities, corrective and preventive actions,10. Customer Sup
6、port (Control of service operations),11. Business Processes Performance Management and Customer Satisfaction Monitoring,Mapping : 10 processes + 1 transversal one Titles consistent with 9100 when possible,ProcessesTitles and contents,1 - Sales, Master scheduling and Sequencing: Balancing and forecas
7、ting Medium-Long term customer demand with operational & financial capabilities by optimizing sequence of operations, schedule and resources.2 - Contract requirements flow down: Managing Review and flow down of contract requirements from the customers, through all functions internally & to suppliers
8、.3 - Design and development: New product introduction activities impacting supply chain performances including product and process essential characteristics management, changes and obsolescence management.4 - Supplier sourcing selection & approval: Make or buy process and mapping of the supply chain
9、 responsibilities, including partners, suppliers, Sourcing, Negotiating, & Contracting in line with Make or Buy strategy and Approving suppliers.,ProcessesTitles and contents (continued),5 - Planning of product realisation (Plant, material, skills, capacity planning and scheduling): Plan Optimizing
10、material flow, stock and inventory through the supply chain., up to final customer delivery. Customer property included.7 - Manufacturing & inspection (Production & service provision): Manufacturing and product integration processes, including inspection.8 - Supplier operational management and produ
11、ct validation (Purchasing process): Operational monitoring and surveillance of suppliers to ensure purchased products and services meet customer requirements (includes initial product validation). Working with suppliers to continually raise their performance levels (Supplier Development activities w
12、hen required).,Processes Titles and contents (continued),9 - Control of non conformities, corrective & preventive actions : Non conformance management and root cause analysis process for all business domains. Raising, notifying, deciding and acting to manage and prevent non conformities (product, pr
13、ocesses, documentation, delays, etc.). 10 - Customer Support: Supporting the customer to ensure end user satisfaction during in service phase (Maintenance & Repair, Spares, Training and Documentation, Operating Data feedback and analysis). This includes when applicable, supporting the customer durin
14、g the product integration activities, up to delivery to the end user (Entry Into Service).TRANSVERSAL PROCESS:11- Business Processes Performance Management and Customer Satisfaction Monitoring: Survey, Consolidation and continual improvement of Supply Chain performance (Internal/External), risk and
15、change management, overall decision process to meet customer satisfaction and business objectives throughout Life cycle,Four domains : Process People & Organisation Tools & Data Performances Metrics,Five levels of maturity,Supplier Assessment,A matrix for each process with :,1: Undefined and not cap
16、able2: Defined and applied, but not 100% efficient or not applied everywhere in the company3: Defined, applied and effective4: Predictable 5: Optimised,Definition and content of the 5 levels :1: Undefined and not capable (No Process, Methods, Tools and/or inappropriate behaviours)2: Defined and appl
17、ied : but not 100% effective or not applied everywhere in the company (capable for low risk products and services)3: Defined, applied and effective: repeated satisfactory performance capable4: Predictable : performance of proactive improvements towards planned targets, but not systematically on all
18、processes / areas / products5: Optimised : best in class, continual improvement fully deployed, involving all stake holders as part of company culture,Supplier Selection and Capability Assessment Model,11 business processes identified in Supplier Selection and Capability Assessment Model,Decision to
19、 Select or Not and/or Improvement Action Plan set-up,Supplier assessment for 11 processes,Other guidelines within Supply Chain Management Handbook may be used to support investigations to complete Improvement Action Plan,Apply weighting to each process as appropriate to Product, Customer, Risks, etc
20、,Need to assess supplier capability may not be limited to selection phase. IAQG model may be used at all stages of programme life (to identify risks and areas of improvement/supplier development)Even if matrices remain the same for each programme phase (selection, development, series, support), cont
21、ent (details) of assessment will differ (e.g; only process & methodology at selection before contract signed, detailed process and check of efficiency & results during development, change and risk management during series,).Depth of assessment (from nothing to detailed review) may depend on risks an
22、d expectations.Some business domains may not be assessed for a specific work package, product or service (e.g: Design and Engineering nor required for a pure “built to print” product or Customer Support for a low tier supplierExpectation level might evolve during programme life (e.g. 2 at supplier s
23、election, 3 during development/industrialisation, 4 at start of series production and ramp up or Entry Into Service): allows to measure maturity and progress.,Concept of Model use,Supplier Selection,Product Development and Industrialisation,Series Manufacturing,In service Support,11. Business Proces
24、ses Performance Management and Customer Satisfaction Monitoring,Contract signature,Start series production,Entry into Service,Deep assessment (Check of Process & Results),Process Overview,New assessment (Change or Problem Management),Assessment matrices in joined Excel file,Title and Definition of t
25、he Business Domain,Content for each level (from 1 to 5) and each parameter (Process, People and Organisation, etc),Exemple of results synthesis(10. Customer support not assessed in this exemple),Expected capability level,Assessement results,Exemple of results by area,2 Contract requirement flow down
26、 Strength 1 Strenght 2 Strenght 3,Exemple of results summary: Processes with Strenghts,3 Design and development Strength 1 Strenght 2 Strenght 3,7 Manufacturing and inspection Strength 1 Strenght 2 Strenght 3,9 Control of non confomities, corrective & preventive actions Strength 1 Strenght 2 Strengh
27、t 3,11. Business Processes Performance Management and Customer Satisfaction Monitoring Strength 1 Strenght 2 Strenght 3,Exemple of results summary: Processes with Weaknesses,Sales, Master Scheduling and SequencingWeakness 1Weakness 2Weakness 3,4 Supply sourcing selection and approval Weakness 1 Weak
28、ness 2 Weakness 3,5 Planning of product realisation Weakness 1 Weakness 2 Weakness 3,6 Order management and logistics Weakness 1 Weakness 2 Weakness 3,8 Supplier operational management and product validation Weakness 1 Weakness 2 Weakness 3,Contact,For any question or comment, please contact:christian.bucksafran.fr,
