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1、Body languages in different culture:similarities &differences,video,憨豆先生的搞笑合集,Mr.Bean says nothing in the show, but he expresses himself by what he do and his facial expressions. Thats called body language.So what is body language?,What is body language?,Its the way you stand and sit and walk. Its y
2、our gestures and the expression on your face and in your eyes.Its your whole appearance that communicates things.,An expert of body language research in the western countries, considered that more than 65 percent of the emotive expressions are finished by postures, gestures ,facial expressions, eye
3、contact and other kind of body language. That means body language plays an important role in the intercultural communication.,There are many body language behaviors that convey the same meaning all over the world.Such as people will make their eyebrows move when greetiong,smile when happy and cry wh
4、en sad,call for help in danger.lets see more examples.,Similarities:,However, the same body behaviors would have different meanings in the different countries,different people have different ways of making nonverbal communication to express the same meaning.,spit,Whistle,yawn,the thumb and forefinge
5、r form a circle,Meaning collections,Whistlein America compliment , cheering up for othersIn Europe disapproving or even laughing at someone,Yawnsleepy,Spitdisgusting,OK “fine,” or “O.K.” in most cultures,“zero” or “worthless” in some parts of Europe“money” in Japanan insult in Greece, Brazil, Italy,
6、 Turkey, Russia and some other countriesExpressing that the male is a homosexual(同性恋者） in some Mediterranean （地中海的）countries,Question Time,A staff is behind the customer service counter. He is on the phone dealing with a difficult inquiry when a customer approaches the counter. He keeps talking on t
7、he phone and when the customer says, “Excuse me”. He does not look up but holds a hand up with one finger extended, indication that hell be one minute.“ As his supervisor,if you agree with his behavior?Why?And if you oppose his behavior, what would you say to him about the body language and managing
8、 his responsibilities for greeting customers?,He could/should have looked up, smiled at the customer and at least nodded a greeting. If his conversation continued too long ,he should have politely placed his caller on hold and inquired as to the customers needs, asked someone else to customer or advised the customer how long he would be.,
