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1、,The Hotel English,Greeting Direction Thanks Apologies Check in Farewell Hotel place,酒店基础英语培训,By XXX,Etiquette 酒店礼仪,关于礼仪What is etiquette?,礼貌,仪表,专业,得体,周全,在面对语言不通的外籍人士时，一定要多加利用手势和肢体语言。用短句，简化自己的英语表达从而避免错误。,Tips 小贴士:,目,录,CONTENTS,Part 1,Part 2,Part 3,Part 4,Part 5,Part 6,Part 7,GREETING,Greeting Direct
2、ion Thanks Apologies Check in Farewell Hotel place,问候与欢迎,Part One,Greeting 问候与欢迎,情景 1：当国外客人来到大门前/前台时,The leader of professional PPT designer in China. 6 years of making professional PPT, 500 case studies for the classical PPT, make sure you will be satisfied. RAPIDPPT differs from the traditional pr
3、oduction model, and create a new PPT experience.,Hello, sir! Welcome!先生您好，欢迎！,Good afternoon, sir! Welcome to Ibis Hotel/our hotel!下午好先生，欢迎光临宜必思酒店！,Good evening, Ms. Nice to meet you in our hotel. May I help you?晚上好小姐，欢迎光临，请问我能为您服务吗？,Greeting 问候与欢迎,DIRECTION,Greeting Direction Thanks Apologies Check
4、 in Farewell Hotel place,指路与带领,Part Two,Direction 指路与带领,请跟随我来。,在那边。（用手指明方向）,一直往前走。,往左/右转。,请到2楼。,上/下楼。,这边请。,Direction 指路与带领,情景 2：当国外客人需要前台带领或指明到某处时,The leader of professional PPT designer in China. 6 years of making professional PPT, 500 case studies for the classical PPT, make sure you will be satis
5、fied. RAPIDPPT differs from the traditional production model, and create a new PPT experience.,Excuse me, wheres the toilet/restroom please?请问洗手间在哪儿？,Its over there. Turn right at the corner, please. 在那边，前面角落处右转。/ Please go to the 2nd floor. Youll see it after you get off the elevator.请您上2楼，出电梯就可以看到
6、。,Thank you. 谢谢！,My pleasure./You are welcome. 不客气,Useful Words 常用词回顾,在哪里？Where is/Wheres?,1,2,3,卫生间/洗手间toilet/restroom/washroom,电梯Elevator/lift,4,左/右转Turn left/right,5,一二三楼First/second/1st/2nd/3rd/4th,6,（从）下来Get off,THANKS,Greeting Direction Thanks Apologies Check in Farewell Hotel place,感谢与回答,Part
7、 Three,Thanks 感谢与回答,01 如何表达感谢？,Thank you (so/very much). 谢谢您（非常感谢）。,Thanks a lot.多谢。,Thank you for coming.谢谢您的光临。,Thank you for staying in our hotel. 感谢您在我们饭店下榻。,Thanks for your help. 谢谢你的帮助。,Im very grateful to you. 非常感谢您。,02 感谢的应答：,You are welcome./Welcome! 不用谢。,My pleasure./With pleasure. 乐意效劳。,D
8、ont mention it. 何足挂齿。,Its very kind of you./You are so kind.您真客气。,Thanks 感谢与回答,情景 3：当国外客人向你表示感谢，要懂得接受他的谢意,Thank you!(Thanks a lot!)谢谢！,My pleasure./You are welcome. 不客气,Thanks 感谢与回答,APOLOGIES,Greeting Direction Thanks Apologies Check in Farewell Hotel place,致歉与答复,Part Four,Apologies 致歉与答复,01 真诚及时的道歉
9、有时会很好的缓和尴尬气氛,Excuse me. 请原谅/打扰一下,Im sorry./Sorry. 对不起,Its my fault. 这是我的错。,I apologize. 我抱歉。,我向你道歉。,I apologize for you/it/this.,02 道歉的答复：,Thats all right这没什么。,Thats/Its OK. 没事。,It doesnt matter. 没关系。,Never mind. 不要紧，没关系。,Apologies 致歉与答复,CHECK IN,Greeting Direction Thanks Apologies Check in Farewell
10、 Hotel place,入住,Part Five,Check in 入住,情景 4：询问是否有预订,Did you have a reservation with us? /Did you make a reservation, please? 您有预订吗,No, I just arrived in this place.没有，我刚到这里。,We have single rooms, double rooms, suites and luxury suites in our hotel. 我们有单间、双人间、套间和豪华套间。,I want a single room with window.
11、 单人间，有窗户。,Im sorry, we dont have any single rooms left/all single rooms have been booked, would you like a double room? ? 对不起，我们没有单间了，双人间可以吗？。,Yes, please. 可以。,Useful Words 常用词回顾,预订Reservation/bookMake/have a reservation,1,2,3,到达arrive,Single room 单间 double room 双人间 suite 套间 luxury suite 豪华套间,4,Like
12、 喜欢像 prefer 更喜欢（比较级）,5,留下离开Leave,6,英语中的肯定答复Yes, please./Yep./OK, sir./Certainly, sir./Sure. no problem.,Check in 入住,情景 5：询问入住天数、人数,The leader of professional PPT designer in China. 6 years of making professional PPT, 500 case studies for the classical PPT, make sure you will be satisfied. RAPIDPPT d
13、iffers from the traditional production model, and create a new PPT experience.,Two days, please.住两天。,How long do you plan/expect to stay?/How many days will you stay? 请问需要住几天？,Only myself.只有我一个人。,OK. How many people are there, please?您一起有几个人？,OK, sir. Please wait a moment/second.好的，请稍等。,多久How long,1
14、,2,3,多少How many,待留保持Stay,4,Wait a moment/second/minute. 稍等一下,5,期望想做Expect,6,等待Wait,Useful Words 常用词回顾,Check in 入住,情景 6：询问房价,The leader of professional PPT designer in China. 6 years of making professional PPT, 500 case studies for the classical PPT, make sure you will be satisfied. RAPIDPPT differs
15、from the traditional production model, and create a new PPT experience.,Whats the room rate today? 今天房价多少？,OK, Ill take it for two nights. 一个单人间，住两晚。,The price of a single room is 170 RMB per day./The single room rate is 170RMB per day.单间的房费是每天170元。,Sure, no problem. Thank you very much, sir. 没问题，先生
16、。非常感谢。,多少钱？How muchWhats the price of,1,2,3,房价Room rate/price,人民币 RMB,4,折扣 discountCould you give me any discount?有折扣吗？,Useful Words 常用词回顾,01,02,03,04,05,06,May I have your passport, please? 麻烦出示一下您的护照。,Your room number is 246 on the second floor.您的房号是二楼的246室。,Heres your key card/room card.这是您的房卡。,Y
17、ou may keep the room till 2PM.您可以将房间保留到下午2点。,Do you need a morning/wake-up call, please?需要叫早服务吗？,We have breakfast for free on 2nd floor each morning from 7:30-9:30.早餐免费，每天上午7:30到9:30在2楼。,Check in 入住,护照passport,1,2,3,房号Room numberNo./#,房卡Room card/key card,4,点整点Oclock2 oclock 2点钟,5,空出，搬出Vacate,6,免费F
18、or free/free,Useful Words 常用词回顾,FAREWELL,Greeting Direction Thanks Apologies Check in Farewell Hotel place,道别,Part Six,Farewell 道别,情景 7：客人退房后说再见,The leader of professional PPT designer in China. 6 years of making professional PPT, 500 case studies for the classical PPT, make sure you will be satisfi
19、ed. RAPIDPPT differs from the traditional production model, and create a new PPT experience.,See you, sir!/Hope to see you next time!期待下次光临！,Goodbye!/Bye for now!再见！,Have a nice afternoon/evening/day!祝您下午晚上一天愉快！,We wish you a pleasant journey.祝您旅途愉快！,再见Goodbye.Bye. Bye for now.,1,2,3,祝您有个愉快的Have a n
20、ice/good afternoon.,祝您 wish you,4,再见See you next time.Farewell. See you.,5,祝您有个愉快的Have a nice/good evening.,6,旅途 trip/journey,Useful Words 常用词回顾,HOTEL PLACE,Greeting Direction Thanks Apologies Check in Farewell Hotel place,酒店场所,Part Seven,Hotel place 酒店场所,Chinese Restaurant,Western Restaurant,Coffee Shop,Bar,中餐厅,西餐厅,咖啡厅,酒吧,Hotel place 酒店场所,Parking,Business Center,Credit Card,Conference Room,会议室,商务中心,停车场,信用卡,Tennis courts,Night Club,Sauna,Swimming Pool,网球场,夜总会,桑拿浴,游泳池,Hotel place 酒店场所,The Hotel English,Greeting Direction Thanks Apologies Check in Farewell Hotel place,课程结束 感谢聆听,By XXX,
