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1、如何甄别询盘？ ？怎样有效处理询盘？,BELIEVEWIN TEXTILE LIMITED,一、分析和判断询盘,询盘的分类 1） 毫无关系的询盘 2） 没有提到相关产品，只是寻求合作的询盘 3） 有提到具体产品的询盘 4） 提到产品的同时还需要一些价格，MOQ 和运费的询盘,垃圾询盘的特点,注册IP和发送地所在IP不匹配向多个卖家群发询盘询盘有嫌疑链接重复发送类似内容,二、如何处理不同类别的询盘,1） 过滤掉毫无关系的询盘 2） 培养大致寻求合作的询盘，回盘之后没有了下文，定期的用不同新颖的标题邮件和推新产品进行再次跟踪！3） 主攻，提到产品的同时还需要一些价格等一些资料的询盘，主攻这类询盘，
2、以多种的销售方式促进客户提早下单！ 4） 需要注意的是，在分类询盘和回复的同时，一定要警惕客户用不同的邮箱套问产品的价格。遇到一个地区的同一产品的询价要谨慎处理！,系统自动判断为垃圾询盘,群发询盘,询盘内插入链接,注册IP 在中国,同一时间重复发询盘,案例1：,这种询盘目标性强，很明确地说明客户所需要的产品，简单地通过系统回复给卖家。催促下单，库存不多。,回复：（有库存的情况下）Dear X,Thank you for your inquiry.Yes, we have this item in stock. How many do you want? Right now, we only h
3、ave X lots of the X color left. Since they are very popular, the product has a high risk of selling out soon. Please place your order as soon as possible. Thank you!Best regards,(name),回复： 断货 (out of stock),Dear X,We are sorry to inform you that this item is out of stock at the moment. We will conta
4、ct the factory to see when they will be available again. Also, we would like to recommend to you some other items which are of the same style. I alreadly show you those pictures of our goods. We hope you like them as well. Please let me know for any further questions. Thanks. Best Regards, (Your nam
5、e),案例：,这种询盘目标性更强，并且有明确的购买数量，询盘的信息量较大。这样的询盘，我们可以按照客人的要求做一下发票给他们参考。,Dear X, Thank you for your inquiry.I made an invoice according your inquiry.pls check.This is a friendly reminder to you to complete the payment transaction as soon as possible. Instant payments are very important; the earlier you pay
6、, the sooner you will get the item. If you have any questions of making the payment,please let us know. We can help you to resolve the payment problems .Thanks again! Looking forward to hearing from you soon. Best Regards, (Your name),案例3：,这种询盘客人询价,Dear x,Thank you for your interests in my item.the
7、whole sale price is usd/5yards which no including shipping cost . However, wed like to offer you some discounts on bulk purchases. If your order is more than X pieces, we will give you a discount of xx% off.Please let me know for any further questions. Thanks.Sincerely,(name),买家议价,Dear buyer,Thank y
8、ou for taking interests in our item. Im afraid we cant offer you that low price you bargained as the price we offer has been carefully calculated and our profit margin is already very limited. However, we can offer you a XXX % discount if you purchase above $1000 one order. If you have any further q
9、uestions, please let me know. Thanks!( name),折扣,Dear buyer,Thanks for your message. Well, if you buy both of the XXXX items, we can offer you a XXX % discount. Once we confirm your payment, we will ship out the items for you in time.Please feel free to contact us if you have any further questions.Th
10、anks & Best regards!$my name,未付款订单,Dear buyer,We have got your order of XXXXXX。 But it seems that the order is still unpaid. If theres anything I can help with the price, size, etc., please feel free to contact me. After the payment is confirmed, I will process the order and ship it out as soon as p
11、ossible. Thanks！Best Regards$my name,如果买家希望提供样品,Dear X, Thank you for your inquiry. I am happy to contact you. Regarding your request, I am can offer free small samples but you need to pay the shipping cost . To check out our products we recommend ordering just one unit of the product (the price may
12、 be a little bit higher than ordering by lot). Otherwise, you can order the full quantity. We can assure the goods are high quality. If you have any further questions, please feel free to contact me. Best Regards, (Your name),已付款订单,Dear X,Your payment for item XXXXXXXXXXXXXX has been confirmed. We w
13、ill ship your order out within XXX working days as promised. After doing so, we will send you an e-mail notifying you of the tracking number. If you have any other questions, please feel free to let me know. Thanks!Best Regards( name),发货后,Dear buyer,The item XXXXXXXXXXXXXX you ordered has already be
14、en shipped out and the tracking number is XXXXXXXXXXXXXX. The shipping status is as follows: XXXXXXXXXXXXXX. You will get it soon. Thanks for your support!Best Regards( name),已发货并告知买家,Dear X, Thank you for you purchase from us. We have shipped out your order on Feb. 10th by DHL. The tracking number
15、is xxx. It will take 5-10 working days to reach your address, but please check the tracking information for updated information. Thank you for your patience! If you have any further questions, please feel free to contact me. Best Regards, (name),物流遇到问题,Dear X, I am happy contact you. We would like t
16、o confirm that we sent the package on 16 Jan, 2014. However, we were informed package did not arrive due toshipping problems with the delivery company. the new tracking number is:XXX.It usually takes7days to arrive to your destination. We are very sorry for the inconvenience. Thank you for your pati
17、ence. If you have any further questions, please feel free to contact me. Best Regards, (Your name),发货几天后买家没收到货,Dear buyer,We sent the package out on XXXXXXXXXXXXXX, and we have contacted the shipping company and addressed the problem. We have got back the original package and resent it by UPS. The n
18、ew tracking number is XXXXXXXXXXXXXX.I apologize for the inconveniences and hopefully you can receive the items soon. If you have any problems, dont hesitate to tell me.$my name,客户投诉产品质量有问题,Dear buyer,I am very sorry to hear about that. Since I did carefully check the order and the package to make s
19、ure everything was in good condition? before shipping it out, I suppose that the damage might have happened during the transportation. But Im still very sorry for the inconvenience this has brought you. I guarantee that I will give you more discounts to make this up next time you buy from us. Thanks
20、 for your understanding.Best Regards(name),订单完成,Dear buyer,I am very happy that you have received the order. Thanks for your support. I hope that you are satisfied with the items and look forward to doing more business with you in future.Thanks！( name）,提醒买家给自己留评价（aliexpress）,Dear buyer,Thanks for yo
21、ur continuous support to our store, and we are striving to improve ourselves in terms of service, quality etc. It would be highly appreciated if you could leave us a positive feedback, which will be a great encouragement for us. If theres anything I can help with, dont hesitate to tell me.Best Regar
22、ds（name）,向买家推荐新品,Dear buyer,As Christmas day is coming, we found XXXXXXXXXXXXXX has a large potential market. Many customers are buying them for resale on eBay or in their retail stores because of its high profit margin. We have a large stock of XXXXXXXXXXXXXX. If you order above usd1000 in one order, you can enjoy a discount 2% off Thanks.Regards（name）,
