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1、Hotel English,酒 店 英 语,Greetings 问候,Please smile and keep eye contact when you greet the our guest.问候客人的时候，请微笑并保持目光接触。,Greetings 问候,For the first time when you a guest,say:第一次见到客人时：Good Morning,Sir/Maam早上好，先生/女士,Greetings 问候,For the return guest,we say:对于那些回头客/熟客：Good Morning,Mr./Mrs.早上好，先生/女士(称呼他们的名
2、字),Greetings 问候,Good Afternoon,Sir/Maam下午好,女士/先生Good Afternoon,Mr./Mrs.下午好,先生/女士(称呼客人姓名),Greetings 问候,Good Evening,Sir/MaamHow may I help you?晚上好,女士/先生.我可以帮您什么吗?,Greetings 问候,Good Evening,Mr./Mrs.How can I help you?晚上好,女士/先生(称呼客人姓名)我可以帮您什么吗?,Greetings 问候,Welcome to our hotel.欢迎光临我们的酒店Welcome to our
3、restaurant.欢迎光临我们的餐厅,Greetings 问候,Good Morning,Sir/MaamWelcome to our hotel.早上好欢迎光临我们的酒店,Greetings 问候,Good Morning,Mr./Mrs.How are you?早上好,女士/先生(回头客).今天感觉怎么样?,Greetings 问候,Good Afternoon,Sir/MaamHow was your trip?下午好,女士/先生您的旅途感觉如何?,Hotel Service Information 介 绍 酒 店 服 务,Welcome to our hotel.It is the
4、 leading hotel with silver 5 stars in the southern part of China.欢迎光临我们的酒店，这里是南中国领先的白金五星级酒店。,Hotel Service Information 介 绍 酒 店 服 务,The telephone number of the hotel is 我们酒店的电话号码是,Hotel Service Information 介 绍 酒 店 服 务,Take this card with you when you are shopping in the city and you will not get lost
5、,Sir/Maam.外出购物时,请带着这张卡片,您就不会迷路了.,Hotel Service Information 介 绍 酒 店 服 务,Usually we return your laundry around 6:00pm everyday.Express service will take 2 hours in our hotel.我们通常下午六点给客人送回洗衣.快速洗衣服务需要二个小时.,Hotel Service Information 介 绍 酒 店 服 务,We offer pick-up service in this hotel,please contact our co
6、ncierge counter for reservations in the lobby.我们有接机服务,请与庶务部预约.,Hotel Service Information 介 绍 酒 店 服 务,Please go down stairs and then turn left,you will find the toilet.请下楼梯然后向左转,您就可以看到洗手间了.,Hotel Service Information 介 绍 酒 店 服 务,Our room service is 24 hours service.You can order according to the menu
7、in your room.And we change the room service menu regularly.我们有24小时的房间送餐服务.你可以按照房间里的菜单来点.我们的菜单也会经常更换的.,Hotel Service Information 介 绍 酒 店 服 务,The grand ballroom is on the second floor.The venue is excellent for a wedding party.大宴会厅在二层,是一个婚礼聚会的好地方.,Hotel Service Information 介 绍 酒 店 服 务,The function roo
8、m is to the right.You may have conferences or meetings there.多功能厅在那边.您可以在那里开会.,Hotel Service Information 介 绍 酒 店 服 务,The souvenir shop is on the second floor in the lobby.Souvenirs are available there.礼品店在大堂的二层,你在那里可以买到想买的纪念品.,Hotel Service Information 介 绍 酒 店 服 务,We will have a wonderful Australian
9、 food promotion soon in our caf.在咖啡厅,我们将推出非常好的澳洲西餐食品节.,Hotel Service Information 介 绍 酒 店 服 务,You may go to the flower shop and buy some fresh flowers for your wife.你可以去鲜花店给您的太太买一些鲜花.,Hotel Service Information 介 绍 酒 店 服 务,We have a pastry chef from Austria and the cake in our gourmet corner is lovely
10、.You may buy one for your friends birthday.我们酒店有一位从奥地利来的做糕点的大厨,您可以去美食店为朋友过生日买一个蛋糕.,Hotel Service Information 介 绍 酒 店 服 务,This is your wake-up call.Mr./Mrs.Have a nice day.这是您的叫醒服务,祝您愉快.,Hotel Service Information 介 绍 酒 店 服 务,You may use the wheel chair and it will convenient for your friend.您可以使用我们的轮
11、椅,您的朋友就很方便了.,Showing the Way给 客 人 指 路,The Business Center is over there on your left(on your right),Sir/Maam.Let me show you the way.商务中心在那边,在您的左侧(右侧),先生/女士.我来给您带路吧.,Hotel Service Information 介 绍 酒 店 服 务,We have excellent local food in our Chinese Restaurant,Sir/Maam.Would you like to try?我们这里有很好的本地
12、菜式,先生/女士.您要去品尝一下吗?,Showing the Way给 客 人 指 路,We have the best Karaoke Rooms in our wing building,Sir/Maam.Let me show you the way.在附搂我们酒店有最好的卡拉OK包房,先生/女士.我来给您带路.,Showing the Way给 客 人 指 路,The bellboy will show you the way to your room(to the check out counter),Sir/Maam.行李生将带您去您的房间(去结帐处),先生/女士,Showing
13、the Way给 客 人 指 路,The money exchange counter is in the lobby.Sir/Maam.Let me show you the way.外币兑换处在大堂,女士/先生.我来给您带路.,Showing the Way给 客 人 指 路,Please go straight along the corridor,your friend is waiting for you there.请您一直向前走,您的朋友在那边等您.,Apologizing 道歉,I am sorry to hear that and I will send our engine
14、er to your room right away to fix the problem.我很抱歉听到这件事,我会立即派工程师到你的房间去修理.,Apologizing 道歉,I am terribly sorry about that.I will arrange our manager to attend right away.对这件事,我很抱歉.我立即去请我们的经理来处理这件事.,Apologizing 道歉,I am sorry to have kept you waiting.很抱歉让您久等了.,Apologizing 道歉,I apologize for being late.我
15、来晚了,我很抱歉.,Apologizing 道歉,I apologize for the delay.给您迟了,我很抱歉.,Apologizing 道歉,I am sorry.I am late.我很抱歉,我迟到了.,Apologizing 道歉,I share the same feeling as you do.I will see to it at once.我能体会您的感受,我会立即处理这件事.,Apologizing 道歉,I beg your pardon.I did not understand you.Could you please repeat message?对不起,请您
16、重复一遍好吗?我没听懂,请您重复一遍好吗?,Saying Good Bye 道别,Good bye and have a nice day.再见.祝您今天愉快!,Saying Good Bye 道别,Good bye and have a nice trip home.再见,祝您返程旅途愉快!,Saying Good Bye 道别,Good bye and I am looking forward to seeing you again soon.再见,我期待不久的将来能再次见到您.,Saying Good Bye 道别,Good bye and good luck.再见,祝您好运!,Saying Good Bye 道别,Good bye and enjoy the rest of your day.再见,祝您愉快!,
