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1、Global 8D Process,Executive OverviewPresented by:Mohamed O.Ezzat PTP STA Manager,Agenda,What is Global 8D?Why Ford developed Global 8DWhy Ford involves suppliersDevelopment of the G8D conceptThe Ford Global 8D computer systemSuccess Factors for ROIGlobal 8D support available,Problem or Opportunity?,
2、“Within each problem lies a disguised opportunitybut it is the art of unmasking the disguise that distinguishes between the two.”Anonymous,Problem Recognition,No matter how large the tip of an iceberg seems,80 percent of it lies below the surface of the water.Its the same way with problems.,Symptom,
3、Real Problem,Background of G8D,G8D is the result of combining the best-practices of several methodologies,G8D,Global 8D Defined,A disciplined,systematic process for solving problems and preventing their recurrence,Global 8D Functions,Problem-Solving Process,Global 8D Functions,Problem-Solving Proces
4、sStandard,Global 8D Functions,Problem-Solving ProcessStandard Communication Tool,Prepare for the Global 8D Process,Establish a Team,Describe the Problem,Develop an Interim Containment Action,Define&Verify Root Cause&Escape Point,Choose&Verify Permanent Corrective Actions,Implement&Validate Permanent
5、 Corrective Actions,Prevent Recurrence,Recognize Team&Individual Contributions,Why Ford Developed G8D,Best Allocation of TimeCost of ResolvingProblemsActual Time Spent,Focus of G8D Steps,ProblemSolving,DecisionMaking,PlanningandPrevention,Inhibitors to Effective Problem Solving,Jumping to conclusion
6、sBiasLack of factual dataNo logical processImpatienceFailure to usecorrective actionsEtc.,G8D Highlights,Never-Been-There and Change-Induced conditionsRoot Cause and its Escape PointPrevent RecurrenceOne global systemAssessing Questions Common Tasks,Change-Induced vs.Never-Been-There Situations,Leve
7、l ofPerformance,Time,Expectation,“Something Changed Gradually”,Change-Induced vs.Never-Been-There Situations,Level ofPerformance,Time,“Something Changed Abruptly”,Expectation,Change-Induced vs.Never-Been-There Situations,Level ofPerformance,Time,“Never-Been-There”,Desired,Addressing Alternative Prob
8、lems,Change-Induced ConditionsMultiple Cause,Ford Suppliers and G8D,Quality in productsReduce costsImprove communication,QS 9000,Fords Partnership with Suppliers,Ford doesnt have a chance at world-class quality if parts arent defect free,Process Control?,D-Prepare for the G8D Process,Use G8D?Emergen
9、cy Response Action?,D-G8D Application Criteria,Symptom quantified?Customer identified?Symptom priority or performance gap?Cause unknown?Mmitted?Team needed?,D1-Establish the Team,Identify the Champion and Team LeaderDetermine the skills and knowledge the team will needSelect team membersEstablish te
10、am goals,roles,and how to work together,Tell Me What the Problem Is,INSTRUCTIONS Read the first short scenario in your portfolioWrite what you think the problem isTime:1 minute,D2-Describe the Problem,Identify what is wrong with whatDetail the problem in factual,quantifiable terms,D2-Describe the Pr
11、oblem,Problem Statement“Whats wrong with what?”“Why?Why?Why?”,D2-Describe the Problem,Problem DescriptionWHAT the problem IS and IS NOTWHEN the problem IS and IS NOTWHERE the problem IS and IS NOTHOW BIG the problem IS and IS NOT,D3-Develop the Interim Containment Action,Isolate the customer from th
12、e effects of the problem,Verification,Proof before the action is implemented that the action will do what is intended,Validation,Ongoing evidence that the action is doing what was intended,D4-Define and VerifyRoot Cause and Escape Point,Test each possible cause against the D2 problem description Ide
13、ntify where the problem should have been detectedVerify the root cause and escape point,D4-Root Cause Analysis,D4-Verify the Root Cause,Make the problem come and go,Problem,Problem,D4-Escape Point,The place in the system closest to the root cause where the problem could have been detected but was no
14、t,D5-Choose and Verify Permanent Corrective Actions,Select the best PCA to remove the root causeAddress the escape point,D5-Choose and Verify Permanent Corrective Actions,Decision-Making Worksheet,D6-Implement and ValidatePermanent Corrective Actions,Plan and implement selected PCAs Validate that PC
15、As are continuing to work,D7-Prevent Recurrence,Find the“root cause of the root cause”Change the systems that allowed the problem to occur,D7-Prevent Actions,Present ProblemSimilar ProblemsSystemic Recommendations,D8-Recognize Team and Individual Contributions,Sincerely recognize all contributions t
16、o solving the problemCelebrateFormally close the G8D,How to Ensure Success&Increase ROI,Create the right climateIdentify and set the priority of problemsSupport the problem solving processProvide the system to carry out corrective actions,Management Createsthe Right Climate,PatienceProvide practice
17、timeBe interestedState expectations clearly,Management Sets the Priorities,Continuously improve the systemProvide the right resourcesShare significance of the problem with the team,Management SupportsProblem Solving,Give authority to team membersReview progress and ask coaching questions(Assessing Questions)Require adherence to the process,Management is Visible in Implementation,Be an implementation advocateProvide system to retain knowledgeProvide funds to follow through,
