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1、Facilitating and Meeting Skills,Building Team and Discover Group Wisdom,Contents,1.Introduction,2.Basic Skills of Facilitator,3.Facilitating Opening,4.Facilitating Discussion&Decision,6.Dealing with Challenges,5.Facilitating Conclusion,Who careKnow what,Appetizer,Bad experience of meetingGood experi
2、ence of meeting,1.Introduction,Know the basic,General Definition,Facilitation is the art and science of managing meetings and group processes,Definition,What is facilitation?Facilitation is the process where a facilitator guide the group members in meeting to share ideas,opinions,experiences,and exp
3、ertise in order to achieve a common goal and agreeable action plan.,Facilitator,A facilitator is someone who uses knowledge of group processes to formulate and deliver the needed structure for meeting interactions to e effective,Meeting Progress Diagram,Opening,Discussion,Concluding,Sharing,What is
4、your facilitating experience?Have you come across a skill facilitators?,Team Development and F,Increase the advantages of TeamList down the+/-of team development,Potential Advantages Potential Disadvantages,Building on each others ideas Confusion Different perspectives No agreement Better conclusion
5、 Conflict Fun No time for individual thinking Sharing the load Can avoid responsibilities,Meeting and Facilitation,Meetings occur for a number of reasons where participants are called upon to:make decisions share information plan work learn from one another create buy-in solve problems,2.Basic Facil
6、itation Skills,Know the basic,Facilitation Dimensions,Basic Skills,Making everyone feel comfortable and valued Encouraging participation Increase understanding Listening and observing Guiding the group Ensuring quality decisions Ensuring outcome-based meetings,Make everyone feel comfortable&valued,S
7、mall talks with participants,Get to know them,Use body language,Thank participants,Feel Comfortable,Skill:Make everyone feel comfortableand valuedGet to know them Use body languageThank the organization,then check understandingThank participants,Encourage participation,Use open-ended questions,Divid
8、e into small groups.,Consult the group,Use visual aids,Encourage Silent members,Increase Understanding,Use team-building activities.Set ground rules.Search for agreement.Agree to disagree.,Listen and observe,Listen actively.Scan the room.Do not make assumptionCheck for understandingRephrase their re
9、sponsesSummaryRecapWrite it down,Guide the group,Delegate a timekeeper.Refer back to the meeting objectives and agenda.Stray from the agenda when necessary.Challenge their assumptionEncourage them to go beyond(creative tension)Instill the concept of EffectivenessInstill the concept of InitiativeAsk
10、about Plan B and even Plan CAsk them about short term,long term,milestone and continuity planUse a parking lot,Ensure quality decisions,Remind the group of decision deadlines.Review criteria and supporting information.Review the decision-making process.Poll the group before major decisions.Review th
11、e decision.,Ensure Commitment to Action,Review objectives for each agenda item.Record decisions.Develop an action plan.Ensure the team leader follow up,3.Facilitating Opening,Good Beginning,Facilitating Opening,Review minutes,Review minutes,Welcome participants,Go over and approve meeting objectives
12、 and agenda,Set the tone and pace,Introduce participants and yourself,Welcome participant,Formally start the meeting.Welcome everyone officially.Use body language,Introduce participants&yourself,Consider an icebreaker.Give precise instructions.Allow brief announcements.Check in,Set the tone and pace
13、,Help the group develop ground rules.Set the stage for agreement.Clarify the role of members.,Go over and approve meeting objectives and agenda,Post meeting objectivesAsk for input on the objectives and agenda.Point out any changes to the agenda.,Agenda,Meeting Agenda,Review minutes,Allow adequate t
14、ime to review and approve minutes.Address follow-up items.,Meeting Minute,Meeting Agenda,Meeting Minute,4.Facilitating Discussions and Decisions,Explore the Issues,Facilitating Discussions&Decisions,Keep the group on task Assess the groups concentration and engagement Clarify confusing discussions P
15、rovide feedback to the group Enforce ground rules,Keep the Group On Task,Determine if you have enough time to complete the agenda and the closing tasks.Extend the meeting.Help the group set priorities and decide which remaining agenda items to address in the time remaining.,Assess the groups concent
16、ration and engagement,Read the groups energy level.Check involvement.Avoid presentations after lunch.Give them a break.Provide snacks.,Facilitating Discussions&Decisions,Keep the group on task Assess the groups concentration and engagement Clarify confusing discussions Provide feedback to the group
17、Enforce ground rules,Clarify confusing discussions,Listen for unfamiliar terms.Restate the issue before a decision.,Provide feedback to the group when necessary or appropriate,Check your personal biases.Be specific in describing what you observe.Describe or probe the impact of what you observe.Ask f
18、or and summarize suggestions.Point out consensus.Point out similarities between members statements.Use conflict to improve decisions.,Enforce ground rules,Know the ground rules.Create non threatening mechanisms to enforce the rules.Correct violations the first time and as soon as they occur.Be fair
19、and consistent in enforcing rules.,5.Facilitating the Conclusion,Tie Up The Loose End,Facilitating The Conclusion,Identify the next steps,Evaluate the meeting,Adjourn on a positive note,Identify the next steps,Complete an action plan.Visit your parking lot.Update the Team calendar.,Evaluate the meet
20、ing,Do a group evaluation.Debrief after the meeting.,Adjourn on a positive note,Thank members for their perseverance and hard work.Recall agreement.Remind participants of decisions that received strong support.Make it official.,6.Dealing With Challenges,Crowd Control,General Guideline,Always look fo
21、r the positive.Go easy.Put prevention before intervention.Look to the group for support.Seek outside assistance,Challenging Behaviors,Side conversations Conversation domination Repeaters,parrots,and ramblers Verbal attackers Disruptive audience Absolute silence Inability to reach consensus Revisiting of decisions Charges of being culturally incompetent,7.Summary,Test,Sharing,Evaluate the meeting,Do a group evaluation.Debrief after the meeting.,Summary,Facilitating Meeting Skills,Different perspective,
