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1、Financial and Procurement Shared Services,Comptrollers ConferenceNovember 2010,What we heard.Client ExpectationsFinancial Shared Services Functional DesignProcurement Shared Services Functional DesignDetailed Employee Baseline Data,2,Agenda,Turnaround timeTravel ClaimsVouchersTimingDependent on Tran
2、saction TypeProvided example timeframesProcessingAbility to handle peak periods(month/year ends)Ability to process urgent requests(responsive to client needs),3,Client Expectations,Clear commitment in the Service Partnership AgreementsCommitment to client readinessInterfaces/relationships with clien
3、tsClient preparednessDocument FlowHow documents will actually flow to/from service centresWho will maintain the official documents,4,Client Expectations,DesignSingle point of contact Maintain Confidentiality of InformationContract Reporting and Administration,5,Client Expectations,6,Financial Shared
4、 Services,7,Financial Shared Services,8,Financial Shared Services,9,GNWT Procurement Flow Chart,10,Procurement Shared Services,11,Procurement Shared Services,12,Procurement Shared Services,13,Procurement Shared Services,14,Procurement Shared Services,15,Procurement Shared Services,16,Procurement Sha
5、red Services,Exercise run as a trial to collect information On activitiesWhat people do in there daysOverall the format was well received,received about 30 forms submitted,17,Detailed Employee Baseline Data,Comments from submissionsTrouble estimating time spent on activitiesEstimate on a monthly bas
6、is rather than weekly?When sending these out:Provide forms a month in advanceGive employees a heads up well in advance so they can track timeReceived lots of feedback on the activitiesInclude training,educating and assisting on SAM,as well as policies and proceduresHR DutiesRequesting clarification on certain activities listed,18,Detailed Employee Baseline Data,Follow up questions or comments?,19,
