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1、MODULE 1To: All StaffFrom: Ray BonnerDate: 24th JuneSubject: Trial of flexitime system Further to our previous meeting, we are pleased to be able to confirm that the new flexitime system will come into operation as from 1st August. The system applies to all administrative and office staff. May I rem
2、ind you that any production staff on the current shift system remain unaffected by these changes.From: evelyn Hi, RonaHow are you? I got a note to say you called. Great news that you passed your final exam! Im sorry that I didnt get back to you but its been crazy here. The network was down for three
3、 days so all our customers were receiving the wrong orders! Anyway, how about meeting for lunch this week? If you cant make it, dont forget the party this weekend. Do you want me to pick you up at 8?See you soon,EveDear Mr. Hynes:RE: Replacement of item 00-A104With regard to your letter dated 12th J
4、une, I am writing to confirm that we can offer you a replacement item and this will be sent out today. I would like to apologize for the delay with this. Unfortunately, this was due to recent changes to our network. On behalf of Lar Bonner I would like to thank you for your custom. We look forward t
5、o working with you again in the future.Yours sincerelyEvelyn BoerCustomer ServicesTel: 0207 865 849You are a manager at Lar Bonner. After a meeting with staff, the company has agreed to extend parental leave for fathers from two weeks to three weeks. Write a memo to all staff. Refer to the previous
6、meeting. Say when the new system will begin (25th September). Remind staff that their managers need one months notice.To: All StaffFrom: (Name of student)Date: 25th JulySubject: Parental LeaveFurther to our previous meeting, I am pleased to confirm that parental leave for fathers has been extended t
7、o three weeks. The new system will come into operation as from 25th September. May I remind you that your managers will require one months notice?MODULE 21. Read the application for a job. Write the verb in brackets in the past simple, present perfect or present perfect continuous.Dear Sir or Madam,
8、 I _Saw_ (see) your advert for the post of Client Services Executive in yesterdays newspaper and I would like to apply for the position.As you can see from my attached CV, I _have been working_ (work) for my current company for over two years. I _joined_ (join) Mackintyre and Co in 2007 and since th
9、en, I _have had_ (have) many opportunities to develop my skills. However, I _ have been considering_ (consider) a career change with a new challenge for a number of months and this seems like the perfect moment to make that move.I see from recent press reports that your company _has expanded/has bee
10、n expanding_ (expand) its operations in China and therefore I would like to draw your attention to my degree in Oriental Studies and Mandarin which I _completed_ (complete) in 2006. Combined with my current MBA, which I _ have been studying_ (study) for part-time at the local university, I feel that
11、 I would be an asset to your company.Please also note that my current manager _has agreed_ (agree) to write a reference and can be contacted on 0207 857 6785.I look forward to hearing from you.Yours faithfully Daniel Lewis2. Read this advert for a job. You would like to apply for it and have written
12、 some notes about your experience. Use the notes to write a letter of application (120-140 words) similar to the one above. Personal Assistant to Overseas Sales Managerworked 2 years as receptionist and secretaryWe are currently seeking someone to completed course at collegework in a busy and expand
13、ing department. You will have experience in secretarial duties. Good knowledge of English and lived in Rome summer 2006 fluent Italianat least one other language is preferred.You will need to travel abroad with the sales manager and organise schedules.Opportunities for promotion.been working for tra
14、vel agency for last 6 monthsDear Sir or Madam,I saw your advert for the post of Personal Assistant to Overseas Sales Manager in yesterdays newspaper and I would like to apply for the position.As you can see from my attached CV, I have been working for a travel agency for the last six months, which I
15、 have really enjoyed. Before that I worked as a receptionist and secretary for two years.I have a good knowledge of English as I completed a course at college and I am also fluent in Italian having lived in Rome for the summer in 2006.Please note that my current manager has agreed to write me a refe
16、rence. I look forward to hearing from you.Yours faithfullystudents name4. A MemoTo: All staffFrom: James ShepherdDate: 23 JuneSubject: Presentation on changes to pension schemeDue to recent changes in government pension laws, the Head of Finance will give a presentation on Tuesday 1 July at 5.30 pm
17、in the canteen to outline any effect on the current company-based pension scheme. Staff with this policy are welcome to attend.6. Read three more memos. Underline any key words and use them to write the subject lines.Subject: Display of new factory plansAs you are probably aware, the company is curr
18、ently considering plans for a new factory in the district of Campi Bisenzio. Models and designs will be on display in the conference room every day next week. All staff are welcome to visit at any time and give feedback.Subject: Presentation on flexitime and home-workingFollowing recent feedback on
19、working hours, the Head of Human Resources will give a presentation on Thursday 2 July at 4.30 pm in the conference room to outline proposals for a system of flexitime and home-working. Any staff are invited to attend and share their ideas.Subject: Spanish classesPlease note that Spanish classes thi
20、s year will begin on October 16th on Wednesday lunchtimes. Anyone wishing to participate should inform their line manager. Placement testing for new participants will take place in the training center on Thursday 5th or Friday 6th between 12 and 1 pm.7. Read the information below and then write a me
21、mo to all the staff in your company. Write 40-50 words only. Remember to include a To, From, Date and Subject line.You are a human resources manager for a large manufacturing firm. To offer staff better health insurance, the company has recently changed its insurance company. A representative from t
22、he insurance company is visiting to present the new policy. In your memo you should:* say what has happened and why.* announce the representatives visit.* say when and where his presentation will take place.p25There are two parts to the Writing Test. In Part One you must write an internal communicat
23、ion such as a note，message，memo or email of around 40 words.PART ONEYou are a seminar organizer. You want to check details for an event next week with your two assistants. Write an email to your staff. Write 40-50 words.l Sy which rooms you have booked for the event.l Ak them to confirm the schedule
24、 with security.l Eplain that one participant will be late.From: students nameSubject: Confirmation of seminar detailsDate: XXXXTo: Assistant seminar organizersPlease note that I have booked Rooms 101 and 102 for the seminar next week. Id be grateful if you would now confirm this booking and the fina
25、l schedule for the event with security. Also note that Mr Singh will be one hour late on the Monday morning.Module 4very few people visit because of theseran competition very popularSpending on Internet advertising for May:CostBenners on their sites(euros / month):launched newsletter for subscribers
26、3,200Monthly newsletter emailed to subscribers:No costexcept my time!Tip 1: Keep the title of the report short. It only needs to tell your reader the subject.Tip 2: Divide your report into sections to make it easier to read. Use headings such as Introduction, Findings, Conclusions, Recommendations.T
27、ip 3: State the aim of the report in the introduction. This will include why you have been asked to write it and what you will have done by the end.Tip 4: In the findings section describe the facts and information. Avoid giving your opinion at this stage.Report on _visits to website and proposed mar
28、keting strategy_IntroductionThe aim of this report is to comment on the number of people visiting the company website in the last three months and propose a marketing strategy for the next three months.FindingsOver the last three months, the number of visitors has increased by 650.There are two reas
29、ons for the increase. First of all, we launched a newsletter for subscribes. Secondly in May, we ran a competition which was very popular.With regards to costs, banners have cost 3200 euros a month but very few people seem to visit the website as a result of these. On the other hand, the newsletter
30、doesnt cost anything (other than my time) but has helped to increase the number of visitors.RecommendationsIn order to increase this number I would recommend that we continue with the newsletter and run more competitions and quizzes. I also propose that we stop using banners and put more resources i
31、nto setting up links with other sites to increase the traffic.Module 6Report on the dismissal of Ludwiga Chuhova IntroductionThe aim of this report is (1) to assess / to be assessed whether Ms. Chuhova (2) unfairly dismissed / was unfairly dismissed and if the correct procedure (3) followed / was fo
32、llowed by her line manager.Findings First of all, it (4) has found / has been found that Ms. Chuhova (5) had failed / had been failed to arrive for work on three occasions.On the first occasion, when the manager gave a verbal warning, she (6) reports / is reported to have said that it was none of hi
33、s business. On the second occasion, the line manager (7) gave / was given her a written warning. When she failed to arrive for work a third time, she (8) dismissed / was dismissed with immediate effect.Conclusions and recommendations In conclusion, the manager (9) appears / is appeared to have follo
34、wed the correct course of action. However, it (10) recommends / is recommended that in the future, any disciplinary procedures (11) should carry out / should be carried out in the presence of one other person. This (12) will help / will be helped to avoid any similar situations.1.Internal communicat
35、ion and emailsTo: hans.nagle Dear HansI understand theres a problem with stock blocking the entrance. Please arrange to move this before Monday morning. Would you like me to arrange for some extra staff to help move it?RegardsInga2.To: All production staffFrom: Valter Rinckes CC: Inga Palgimi Subjec
36、t: Health and Safety InspectionWould all staff note that our annual health and safety inspection will take place on Monday, 23 February starting at 9.30. Id be grateful if team leaders would check all exits are clear including the warehouse and storage areas. We appreciate your help in this matter.3
37、.Hi Valter Please give me details of the next health and safety check. I know its coming up soon. If production doesnt clear those exits at the back of the warehouse in time, well be in trouble. In fact, why dont you send them a memo?Inga Thursday 19 FebruaryDear Valter With regard to your memo abou
38、t the inspection, Im afraid were unable to make space in the warehouse around the entrances. The reason is that the lorries have been delayed this week so we have stock waiting to leave. Im hoping that it will be picked up before 9 on Monday.HansWriting: An emailWork in pairs and write a series of e
39、mails between a manager and his assistant. Write the first email and then swap your book with your partner. Write the second email and swap books again. Continue and write five emails in total.1. Assistant: Request details of next health and safety training event from manager.Dear nameWould you plea
40、se send me details of the next health and safety training event? Im aware that it is due in the near future.Regardsname 2. Manager: Give details and ask assistant to inform all department managers.Dear nameThanks for reminding me. The training event takes place on the 3rd September from 9-5 in the c
41、onference rooms. Please inform all department managers and forward the attached documents which are to be read before the event.Thanksname3. Assistant: Announce event to all department managers and request they tell their staff, CC manager.Dear Department Managers,Would you all please note that the
42、next health and safety training event takes place on the 3rd September from 9-5 in the conference rooms. As you know this is a legal requirement. Please also find attached documents which you should be familiar with before the event.Thanks for your cooperation.name4. Manager: Apologize to assistant
43、that date of training has changed. Explain reason and give new date.Dear nameThanks for informing the managers. Unfortunately, the training event has been postponed. The reason is the trainer is unavailable. He has suggested the 23rd September, so can you let all managers know?Sorry for the inconven
44、ience.name5. Assistant: Write another email to all department managers with new date, CC manager.Dear Department Managers,Following my previous email, I am writing to inform you of a change in date to the health and safety training event. Due to the unavailability of the trainer on the 3rd September
45、, the event will now take place on the 23rd. All other details remain the same.Apologize for any inconvenience caused.nameModule 7A salesperson who works for a company renting office space has faxed the proposal below to a client.FAXDear Mr. RiceThank you for your order by fax. Further to your reque
46、st for office space for twelve months. Id like to mention that I can also offer you a 10% discount for bookings of an eighteen-month period.You enquired about availability at the Virginia Walk Centre and offices are still vacant. However, please note that there is limited parking and some offices ar
47、e on different floors. As an interesting alternative, you might wish to consider a new premises called Dockside (about one mile down the riverside from Virginia Walk). It has the following features: a first-floor open-plan office space (75m2) with wonderful views of the old harbour. a convenient thr
48、ee-minute walk from the station and ideal for cyclists with a path along the riverside suitable parking facilities for over twenty staff.Please consider this possibility and note the discount would still apply. A visit to this premises can be arranged, although I would suggest a prompt decision on this second option.I look
