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1、BEC Vantage Writing Keys 补充教材回复道歉信9705 Letter参考答案一Dear Ms JeromeThank you for your letter of 6 May 1997 concerning the faulty tableware.I am extremely sorry to learn that the delivery you took on 2 April was of poor quality.This was due to our faulty packing machine. We now have it repaired and we w
2、illreplace the faulty delivery free of charge within three days.We have been supplying you for five years and you have always been one of ourexcellent customers. Therefore I greatly regret the inconvenience it has caused andwould like to offer my sincere apologies. I can assure you that such occasio
3、n will notoccur and our supplies in the future will again be of our usual high standards.I hope that you can use our company as your supplier in the future.Yours sincerelyHughHughManager 132 words 9705 Letter参考答案二Dear Ms JeromeThank you for your letter of 6 may 1997 concerning the damaged plastic ta
4、bleware.We wish to offer our sincere apologies for the poor quality of the goods as well as anyinconvenience it has caused you. In fact these damaged goods were made by ourfaulty packing machines and the machines have already been repaired now. We willreplace the damaged goods free of charge immedia
5、tely.We have been your supplier for five years exactly and the goods we deliver havealways been of high quality. We can assure you that any dissatisfactory delivery willnot happen again.Finally we would like to express our apologies once again and we hope to maintainthe friendly and successful coope
6、ration between us.Yours sincerely 122 words 变更信9804 LetterDear Mr. OlteyThank you for your letter of 10 November 2002 concerning car arrangements for ourDecember conference.I would like to inform you that certain changes have been made. Firstly you cancollect our delegates from Grand Hotel at 8.30am
7、 rather than 8.15 on 9 Decemberbecause the conference centre is not far.Secondly we will not need your cars to transfer guests at 6pm on Saturday becausewe will hold the Chairmans party in the conference center instead of Grand Hotel.Thirdly on 10 December you will take delegates to my factory site.
8、 However ourfactory site is in Commercial Road not Station Road. I am sorry for the mistake.Finally after you return to Grand Hotel for lunch on 10 December could you possiblywait there until 2.30pm There are twelve people who need transport to the airport.I do hope these changes will not inconvenie
9、nce you and I will phone you next week tocheck if everything is fixed.Yours sincerelyDavidGuan 161 words9811 LetterDear Mr. EllwoodThank you for your letter of 16 November 2002 concerning our new productadvertisement booking. I am writing to inform you that certain changes have beenmade because we h
10、ave increased the budget on the advertising campaign.We need to change the following details. Firstly we would like to book colour pageadverts instead of black and white. Secondly we would like our adverts to appear insix issues rather than three that is June July August September October andNovembe
11、r.In addition I would be grateful if you could quote us a new price and offer us a 10discount considering the larger number of issues in which we place the adverts.Finally our product name is Supagloss not Supergloss. Please have the name right.I am sorry for any inconvenience this has caused and lo
12、ok forward to your early reply.Yours sincerely 144 words Ms Beddington9410 LetterDear Ms. RenoRe: Marketing ConferenceThank you for your letter of 1 December 2001 concerning the arrangements for theMarketing Conference.I would like to inform you that certain changes have been made. Firstly as ten mo
13、reguests have accepted the invitations the number of the guests has increased from 50to 60. In addition we hope that guests can have a quicker lunch of only one hour notone and a half as you mentioned in your original letter. The lunch should be a simplebuffet instead of sitting around the table in
14、the restaurant. Finally because theConference Speaker Don Jones cannot come until 2pm we wonder if we can movethe seminars to the morning and bring his presentation backward to the afternoon.I do hope these changes will not inconvenience you and look forward to meeting youat the Naffield Conference
15、Centre.Yours sincerely 143 words应召代理商9911 LetterDear Mr. DowlingWith reference to your advertisement in the Economist of 12 January 2003 I amwriting to inform you that I am interested in becoming an agent for your company.Our company RCT has specialized in selling business stationery for ten years a
16、nd hasaccumulated rich experience in this field. Last year we achieved a national salesaward as a result of good performances of our highly motivated and dynamicsalesforce. So far we have established an excellent distribution network with over1000 retail outlets worldwide. All the retailers enjoy go
17、od track records.We believe that your new paper product will be suitable and profitable in themarketplace and we feel confident that there will be bright prospects in the future.Therefore I hope to arrange a meeting with you next month to tell you moreinformation about our company.We await your resp
18、onse with keen request.Yours sincerelyDavid Guan 146 words 报告一、 对比型报告200005 Business Report Report On the Suitability of Two Possible SitesIntroductionThis report aims to compare two possible sites with one in Bury Business Park andthe other in the new block.Bury Business ParkThe Bury Business Park
19、has many empty units. Even worse the recent officeextension mentioned in the advert is actually a 15-year-old building in bad repair. Itsparking space can only accommodate 50 cars.New Office BlockAnother premises under consideration is the new office block with a modern fullyair-conditioned office b
20、uilding and new warehouse units. Besides it gains easy accessto the motorway with 200 parking spaces in it.ConclusionsThe Bury Business Park has relatively small space for office and parking. The newoffice block on the other hand has better conditions and larger space for parking withgood transport
21、connections.RecommendationsAfter my thorough survey the new office block at 250000 is probably worthbuying. 140 words excluding heading200106 ReportDate: 17 January 2003Report on: New International Freight AgentIntroductionThis report aims to assess two agents for our international freight. Globelin
22、kThis company is experienced in sea freight but air freight is also available. Besidesthey can transport goods to worldwide destinations and can help us to complete allcustoms forms. FTD Shipping AgentThis company can transport any small orders to ports mainly in Europe. In additiontheir quotation i
23、s a little higher than the Globelink.ConclusionsIt is concluded that the Globelink is suitable for urgent orders for its air freight serviceand the FTD could be used for small orders. Apart from it the Globelink can transportgoods everywhere while the FTD can only reach major European ports. The quo
24、tationof the Globelink competes favourably with the FTD.RecommendationsI recommend that the Globelink can meet most our needs and can be served as ournew agent. 145 words excluding heading二、 描述型报告9610 Business ReportDate: 10 March 2003Report on: LTE Business Computing CoursesIntroductionThis report
25、aims to assess the computing training course provided by LTE.FindingsThere were many places different from the advertisement mentioned. Firstly we hadone teacher rather than a number of highly experienced teachers. Even worse this washis first course.Secondly we had nine instead of six students in t
26、he group. So we had to share thecomputer terminals.Then in the evening there was no one around us instead of individual instructions.In addition we only learned to use a word processor instead of other promisedsoftware. Moreover we did not even have enough food during the five days.ConclusionIt was
27、concluded that they did not fulfil most of what they promise in the advert.RecommendationsI strongly recommend that we should ask for a refund in full and not use this school totrain our staff again in the future. 146 words excluding heading199904 Business ReportDate: 22 April 2003Report on: One day
28、 course on Office ManagementIntroductionThis report aims to assess the above mentioned course I attended last Friday.FindingsThe one-day course had morning and afternoon sessions. The first one in the morningwas very general and did not give me any new knowledge. In contrast the secondtopic was good
29、 and practical for my daily office work.The afternoon session was started with a boring lecture. In fact I almost fell asleep.However the final lecture included a number of good ideas which could apply to ourwork practice.Besides the course provided us with three breaks. However they were too short
30、toextend our business contacts.ConclusionsIt was concluded that the course provides good topics with critical problems on itsarrangement and the selection of teachers.RecommendationsI would recommend to our company that it is possible to send other staff to the courseprovided certain changes have be
31、en made. 145 words excluding heading便函9705 MemoTo : Alice Hu Personal SecretaryFrom: David Guan ManagerDate: 29 June 2001Subject: Arrangement During My HolidayIm going on my annual holiday next Monday 2nd July for three weeks. Ill let youknow my hotel and telephone number as soon as possible. Please
32、 keep my mail untilmy return. If something urgent occurs please contact me on 13641300xxx or you mayreport it directly to our deputy manager. 52 words excluding heading9811 MemoTo: All StaffFrom: David Guan Research and Development DirectorDate: 23 November 2000Subject: Visit of ChairmanThe chairman
33、 of our corporation is going to visit our company next Monday 27November to discuss the pricing policy for our newly launched product. He will arriveat 10am and please attend the welcome reception for him at 10.15am. Thanks. 41 words excluding heading9410 noteMiss EllisBecause Im not satisfied with
34、the pricing policy of our company I would like tomake a visit to see Mr. Oyama at 10am May 21or 2pm May 22. Could you possiblyphone the Head Office in Tokyo to inform them of my visit Thanks David 45 words9610 memoTo: Alice Hu office AdministratorFrom: David Guan ManagerDate: 30 April 2003Re: A New
35、EmployeeMr. Mark McCabe our new designer is joining the Packaging Department of ourcompany on 10th May. He is responsible for designing new packaging for a range ofour products. Could you prepare a desk and put it next to the window in Room 420. 45 words excluding heading9804 MemoFrom: David Guan Pr
36、oject Team LeaderTo: All the members of the teamDate: 12 May 2002Subject: Cancellation of project meetingOur next project meeting is going to be cancelled because some team members will beabroad for an international sales conference in France on May 13. Shall we meetagain at 9am on 19 May Suggestion
37、s for an agenda for the meeting are requested.44 words excluding heading200005 MemoTo: All Heads of DepartmentsFrom: David Guan Purchasing ManagerDate: 22 April 2003Subject: Feedback On the New StationeryRecently an increasing number of complaints have been made about the poor qualityof the statione
38、ry. Therefore I have founded a new stationery supplier named Compass Office Goods Ltd. to replace the former one. Id like your feedback on thegoods they supply to us. 45 words 200005 MemoTo: All Department HeadsFrom: David Guan Purchasing ManagerDate: 9 January 2003Re: Feedback about the New Station
39、ery and Office EquipmentBecause the quality of the stationery and office equipment provided by the formersupplier decreased a lot and the cost was rising now Ive found Compass OfficeGoods Ltd as our new supplier. I need your feedback about the goods they supply. 42 words excluding heading9911 MemoTo
40、: All ColleaguesFrom: David Guan Research and Development ManagerDate: 12 January 2003Re: Leaving for New York for six monthsIm going to work in New York for six months because our company has just openeda new office there. Im flying on 15 January. While I am away please contact me onD so that we ca
41、n exchange the latest technicalinformation.43 words excluding heading200106 MemoTo: Staff ConcernedFrom: David Guan Training Department ManagerDate: 17 January 2003Subject: Foreign Language TrainingSince our company has won a large export order from a French company some of ourstaff may use French t
42、o co-operate effectively with French counterparts. Thereforewe set up a series of French Training courses from 3 February. Staff from ExportSales Marketing and After-Sales Department should attend them. 50 words excluding the heading200206 E-mailFrom: David Guan Regional Sales Manager DTo: Eric Youn
43、g Meeting Organiser EricY Date: 3 April 2003Subject: Absence from the meeting of 7 AprilOur head office decided to launch a new range of products in the week. We need toplan the promotional events. So Im terribly sorry for not being able to attend themeeting. My deputy manager Mr. Hu will replace me
44、 to attend. 43 words excluding heading 200206 FaxTo: Reinhard MieterFrom: Businessspace plcDate: 3 April 2003Subject: Confirmation On renting Office spacePage: 1 of 1Further to your fax of 1 April 2003 I am writing to inform you of our office space.In the Central Tower as you requested only four vac
45、ant offices are left at present.Although their sizes meet your demands they are on different floors. Therefore Irecommend you to take another consideration of our office space in the Opera Place.The Opera Place has four offices in the same floor. Moreover it has good facilities.For example it can ac
46、commodate up to 300 cars and it has good public transportconnections. In addition it can have wonderful views to the whole city.Besides we now offer 10 discount on the booking for 18 months.If there are further questions please do not hesitate to contact me on 13641300XXX.I look forward to hearing from you soon.David Guan 137 words excluding heading
