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1、酒店培训常用英语资料 （内有酒店管理等相关丰富资料）酒店客房英语BASICENGLISHFORHOTELHOUSEKEEPINGSTUFFBASIC ENGLISH FOR HOTEL HOUSEKEEPING STUFFPART ONE WORD客房部基础英语培训词汇部分本章概述一、Room words 房间词汇1、 Sleeping 睡眠空间2、 Washing 梳洗空间3、 Living 起居空间4、 Writing书写空间5、 Storing 存储空间6、 Other equipment 其它设备二、Special words客房特殊词汇一、房间词汇Part One、SLEEPIGN（
2、睡眠空间）一、 床bed床单sheet 被子quilt被罩bed-cover 枕头pillow内枕pillow-slip 枕套pillowcase毛毯blanket 床垫mattress白拍mattress pad 床头灯bed-side lamp床头灯罩lamp shade 灯泡light bulb壁画picture 墙壁wall壁纸wallpaper 折叠床folding bed加床 rollaway bed二、 床头柜bedside table电话telephone 便签 note paper笔pen 电子表clock请勿吸烟卡please dont smoke on the bed音响
3、 radio 夜灯night lightPart Two、WASHING （梳洗空间）一、洗脸台: 镜子bathroom mirror 中巾架 tower rack洗手盆wash hand basin 面盆水龙头tap(hot and cold)下水堵stopper 排水洞drain hole化装镜vanity counter 肥皂碟 soap dish卷纸架 toilet paper holder 吹风机 hairdryer垃圾筒garbage can1、备品：口杯drinking glasses 小巾hand 中巾face towel 烟灰缸ashtray2、供应品：牙刷toothbrus
4、h 牙膏toothpaste浴帽shower cap 梳子comb针线包a swing kit 洗发水shampoo润肤body lotion 肥皂soap面巾纸tissue 卷纸toilet paper剃须刀razor二、 抽水马桶toilet bowl ： 马桶盖toilet seat cover马桶垫toilet seat 抽水柄flush handle排水管waste pipe 溢出overflow三、 浴缸bath tub: 大巾架towel rack浴缸扶手grab bar 淋浴头shower head晾衣绳 clothes line1、备品：地巾bath mat 浴袍bathro
5、be大巾bath towel 浴帘shower curtain浴帘杆shower rail四、 其他词汇other words丢失missing 沾染 stain堵塞clog 烧坏的 burn out通风不凉的 stuffy 门钩door hook 冷水壶Flask 冰筒ice bucket托盘 tray 茶壶teapot 茶叶tea 咖啡coffe咖啡杯cup 茶杯tea cup 冰 . 冷水壶Flask 冰筒ice bucket托盘 tray 茶壶teapot 茶叶tea 咖啡coffe咖啡杯cup 茶杯tea cup 冰箱fridge四、酒水： 花生peanut 土豆片 chips 可乐
6、 co-ca-co-la 雪碧sprite 本地啤酒local beer 果汁juice 新其士 sunkist 巧克力chocolate 本地矿泉水mineral water 进口矿泉水evian Part Four、WRITING （书写空间）一、写字台writing desk： 梳妆镜 dressing mirror 台灯 lamp 节目架TV program shelf 梳妆椅dress table stool二、文具盒stationery box： 信纸envelope 电传 fax paper 行李贴安全须知抽屉drawer ： 服务指南Service Guide二、 电话本Imp
7、erial GuidePart Five、STORING （存储空间）壁橱wardrobe/closet 衣架hanger 备用枕头 extra pillow 毛毯blanket 洗衣单laundry list 洗衣袋 laundry bag鞋拔子shoehorn 衣刷子 cloths brush 擦鞋纸shoeshine 拖鞋slipper 保险箱safe 衣柜门door行李架luggage rackPart Six: Other Equipment (其它设备) 一、门厅： 门door 门锁lock 门把手handle 窥镜spy-hole 打扫牌 make up room DND牌do
8、not disturb早餐牌 breakfast 开关 switch 沙帘cheers 窗台window sill 电源插座socket 空调air condition 花瓶vase 沙发 sofa 安乐椅easy chair 穿衣镜full-length mirror 紧急疏散图fire escape plan 壁角板skirting二、Special Housekeeping Nouns(客房特别词汇)插头plug 接线板 adapter 吸尘器 vacuum cleaner 抹布 dust cloth 钥匙master key 手推车trolly消毒剂 disinfectant 空气清新
9、剂air freshener 剪刀scissors 熨斗iron 胶水glue water 胶条adhesive tape 宽带线coder line 变压器 transformerBASIC ENGISH FOR HOTEL HOUSEKEEPINGPART TWO客房部英语培训句型部分本章概述一、 Greeting二、 Offering help三、 Promising四、 Apologize &Responding to apologies五、 Sympathizing六、 Expressing thanks &responding to thanks七、 Giving suggesti
10、ons八、 Saying goodbye九、 Responding to complaints十、 Inquiring about preference十一、 Asking for &giving directions十二、 Making a request十三、 Good wishes 英语培训（一）一、问候：Good morning sir/Mr. 早上好 先生Good afternoon miss/madam 下午好Good evening 晚上好Good night 晚安二、情景对话：A： Houseke . 英语培训（一）一、问候：Good morning sir/Mr. 早上好 先
11、生Good afternoon miss/madam 下午好Good evening 晚上好Good night 晚安二、情景对话：A： Housekeeping . May I come in? 服务员，我可以进来吗？B: Yes what it is? 什么事呀？A: we d like to clean the room. May we do it now:? 我们为您打扫房间，现在可以吗？B: Yes go ahead 可以来吧！三、句型May I make up your room? 我可以打扫您的房间了吗？ May we clean your room now . Sir? 我可以
12、打扫您的房间了吗？Could you come back later? 你能一会儿来吗？May I help you / what can I do for you ? 我能帮您做点什么吗？四、词汇morning 早上 afternoon 下午 evening 晚上 Housekeeping 客房服务员 clean the room 打扫房间 come back later 一会儿来 make up room 打扫房间英语培训（二）一、 日常用语Excuse me. Sir/Miss/Madam 打搅您一下，先生 / 小姐Thank you/thanks 谢谢You are welcome.
13、别客气Goodbye / See you 再见二、 句型What time would it be convenient. Sir? 什么时候比较方便先生？Well come and clean your immediately.我们将连忙来打扫您的房间What time is it now? 现在几点了？What is your room number ? 我的房间是哪间？三、 数字/时间one two three four five six seven eight nine ten eleven twelve thirteen fourteen fifteen sixteen sevent
14、een eighteen nineteen twenty-one thirty fifty sixty seventy eighty ninety thousand million billion one o clock two o clock two thirty a quarter to/past three 四、 词汇Just a moment 稍等 convenient 方便 immediately立即英语培训（三）一、 日常用语Im sorry to disturb you sir.打扰了先生Have a nice day . 祝您今天过的舒畅Have a good rest 祝您过
15、的痛快Sure Certainly 当然可以二、 句型Ill be there in a few minutes 我马上就去Could I have some more towelsteacoffee 请给我那一些毛巾 茶叶咖啡Ill get there right away I ll bring it right away 我马上去拿 我马上给您拿来Im sorry to have kept you waiting 对不起让您久等了三、 词汇disturb打扰 rest休息minutes分钟towel毛巾wait 等侯tissues面巾纸 quilt被子 ashtray烟灰缸 ice冰块 h
16、ot water热水英语培训（四）一、日常用语Have a pleasant evening 祝您度过愉快的夜晚Is there anything else I can do for you 还需要我做什么二、句型Do you have laundry? 你有洗衣吗？May I replenish you mini bar? 我能给您补充酒水吗？When will they be ready ? 什么时间能洗好？Well deliver them tomorrow evening around six 。我们将在明天6点左右送到您的房间。Whats seems to be trouble? 哪
17、儿出了毛病？Let me call a repairman to do it. 我去叫一个修理工来 三、词汇pleasant愉快 laundry 洗衣 deliver送回、送到 trouble问题 repairman 修理工客房部基础英语培训词汇部分本章概述一、Room words 房间词汇1、Sleeping 睡眠空间2、Washing 梳洗空间3、Living 起居空间4、Writing书写空间5、Storing 存储空间6、Other equipment 其它设备二、Special words客房特殊词汇一、房间词汇Part One、SLEEPIGN（睡眠空间）一、床bed床单sheet
18、 被子quilt被罩bed-cover 枕头pillow内枕pillow-slip 枕套pillowcase毛毯blanket 床垫mattress白拍mattress pad 床头灯bed-side lamp床头灯罩lamp shade 灯泡light bulb壁画picture 墙壁wall壁纸wallpaper 折叠床folding bed加床 rollaway bed二、床头柜bedside table 电话telephone 便签 note paper 笔pen 电子表clock请勿吸烟卡please dont smoke on the bed 音响 radio 夜灯night li
19、ght Part Two、WASHING （梳洗空间）一、洗脸台: 镜子bathroom mirror 中巾架 tower rack 洗手盆wash hand basin 面盆水龙头tap(hot and cold) 下水堵stopper 排水洞drain hole 化装镜vanity counter 肥皂碟 soap dish 卷纸架 toilet paper holder 吹风机 hairdryer 垃圾筒garbage can1、备品：口杯drinking glasses 小巾hand towel 中巾face towel 烟灰缸ashtray2、供应品：牙刷toothbrush 牙膏t
20、oothpaste 浴帽shower cap 梳子comb 针线包a swing kit 洗发水shampoo 润肤body lotion 肥皂soap 面巾纸tissue 卷纸toilet paper 剃须刀razor二、 抽水马桶toilet bowl ： 马桶盖toilet seat cover 马桶垫toilet seat 抽水柄flush handle排水管waste pipe 溢出overflow三、 浴缸bath tub: 大巾架towel rack 浴缸扶手grab bar 淋浴头shower head 晾衣绳 clothes line 1、备品：地巾bath mat 浴袍ba
21、throbe 大巾bath towel 浴帘shower curtain 浴帘杆shower rail四、其他词汇other words丢失missing 沾染 stain 堵塞clog 烧坏的 burn out 通风不凉的 stuffy 门钩door hookPart Three、LIVING （起居空间）一、休闲：咖啡桌coffee table 圈椅chair 扶手椅armchair 火柴match 落地灯floor lamp 窗户window 窗帘curtains(day and night) 窗帘curtain rod 宣传架notice二、娱乐： 电视 TV 遥控器remote co
22、ntrol 机顶盒 VOD 电视柜TV shelf 节目单 TV program list三、小酒吧mini bar： 酒单minibar list 热水壶 electric kettle冷水壶Flask 冰筒ice bucket托盘 tray 茶壶teapot 茶叶tea 咖啡coffe咖啡杯cup 茶杯tea cup 冰箱fridge四、酒水： 花生peanut 土豆片 chips 可乐 co-ca-co-la 雪碧sprite 本地啤酒local beer 果汁juice 新其士 sunkist 巧克力chocolate 本地矿泉水mineral water 进口矿泉水evian Par
23、t Four、WRITING （书写空间）一、写字台writing desk： 梳妆镜 dressing mirror 台灯 lamp 节目架TV program shelf 梳妆椅dress table stool二、文具盒stationery box： 信纸envelope 电传 fax paper 行李贴安全须知抽屉drawer ： 服务指南Service Guide 电话本Imperial GuidePart Five、STORING （存储空间）壁橱wardrobe/closet 衣架hanger 备用枕头 extra pillow 毛毯blanket 洗衣单laundry list
24、 洗衣袋 laundry bag鞋拔子shoehorn 衣刷子 cloths brush 擦鞋纸shoeshine 拖鞋slipper 保险箱safe 衣柜门door行李架luggage rackPart Six: Other Equipment (其它设备) 一、门厅： 门door 门锁lock 门把手handle 窥镜spy-hole 打扫牌 make up room DND牌do not disturb早餐牌 breakfast 开关 switch 沙帘cheers 窗台window sill 电源插座socket 空调air condition 花瓶vase 沙发 sofa 安乐椅ea
25、sy chair 穿衣镜full-length mirror 紧急疏散图fire escape plan 壁角板skirting二、Special Housekeeping Nouns(客房特殊词汇)插头plug 接线板 adapter 吸尘器 vacuum cleaner 抹布 dust cloth 钥匙master key 手推车trolly消毒剂 disinfectant 空气清新剂air freshener 剪刀scissors 熨斗iron 胶水glue water 胶条adhesive tape 宽带线coder line 变压器 transformerBASIC ENGISH F
26、OR HOTEL HOUSEKEEPINGPART TWO客房部英语培训句型部分本章概述一、Greeting二、Offering help三、Promising四、Apologize & Responding to apologies五、Sympathizing六、Expressing thanks & responding to thanks七、Giving suggestions八、Saying goodbye九、Responding to complaints十、Inquiring about preference十一、Asking for & giving directions十二、M
27、aking a request十三、Good wishes英语培训（一）一、问候：Good morning sir/Mr. 早上好 先生Good afternoon miss/madam 下午好Good evening 晚上好Good night 晚安二、情景对话：A： Housekeeping . May I come in? 服务员，我可以进来吗？B: Yes, what it is? 什么事呀？A: we d like to clean the room. May we do it now:? 我们为您打扫房间，现在可以吗？B: Yes, go ahead 可以来吧！三、句型May I
28、make up your room? 我可以打扫您的房间了吗？ May we clean your room now . Sir? 我可以打扫您的房间了吗？Could you come back later? 你能一会儿来吗？May I help you / what can I do for you ? 我能帮您做点什么吗？四、词汇morning 早上 afternoon 下午 evening 晚上 Housekeeping 客房服务员 clean the room 打扫房间 come back later 一会儿来 make up room 打扫房间英语培训（二）一、日常用语Excuse
29、me. Sir/Miss/Madam 打扰您一下，先生 / 小姐Thank you/thanks 谢谢You are welcome. 别客气Goodbye / See you 再见二、句型What time would it be convenient. Sir? 什么时候比较方便先生？Well come and clean your immediately.我们将立刻来打扫您的房间What time is it now? 现在几点了？What is your room number ? 我的房间是哪间？三、数字/时间one two three four five six seven eig
30、ht nine ten eleven twelve thirteen fourteen fifteen sixteen seventeen eighteen nineteen twenty-one thirty fifty sixty seventy eighty ninety thousand million billion one o clock two o clock two thirty a quarter to/past three 四、词汇Just a moment 稍等 convenient 方便 immediately立刻英语培训（三）一、日常用语Im sorry to dis
31、turb you sir.打扰了先生Have a nice day . 祝您今天过的愉快Have a good rest 祝您过的愉快Sure Certainly 当然可以二、句型Ill be there in a few minutes 我马上就去Could I have some more towelsteacoffee 请给我那一些毛巾 茶叶咖啡Ill get there right away I ll bring it right away 我马上去拿 我马上给您拿来Im sorry to have kept you waiting 对不起让您久等了三、词汇disturb打扰 rest
32、休息minutes分钟towel毛巾wait 等侯tissues面巾纸 quilt被子 ashtray烟灰缸 ice冰块 hot water热水英语培训（四）一、日常用语Have a pleasant evening 祝您度过愉快的夜晚Is there anything else I can do for you 还需要我做什么二、句型Do you have laundry? 你有洗衣吗？May I replenish you mini bar? 我能给您补充酒水吗？When will they be ready ? 什么时间能洗好？Well deliver them tomorrow evening around six 。我们将在明天6点左右送到您的房间。Whats seems to be trouble? 哪儿出了毛病？Let me call a repairman to do it. 我去叫一个修理工来 三、词汇pleasant愉快 laundry 洗衣 deliver送回、送到 trouble问题 repairman 修理工
