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1、酒店专业英文及缩写GM- GENERAL MANAGER总经理DGM- DUTY GENERAL MANAGER副总DOR- DIRECTOR OF ROOMS客务部总监AM- ASSISTANT MANAGER大堂经理（住店时投诉可以找的人）FIN- FINANCE财务部DOF- DIRECTOR OF FINANCE财务总监DOM- DIRECTOR OF SALES & MARKETING销售部总监FO- FRONT OFFICE前厅部FOM- FRONTOFFICEMANAGER前厅部经理FD- FRONTDESK前台CONC- CONCIERGE礼宾部BC- BUSINESS CEN
2、TER商务中心(不同于B.C.-BEFORECHRIST)公元前CL- CLOUB LOUNGE行政酒廊HC- HEALTH CLUB健康中心TC- TICKET CENTER票务中心F&B- FOOD&BEVERAGE餐饮部ENG- ENGINEERING工程部HK- HOUSE KEEPING客房部HR- HUMAN RESOURCES人力资源部平均房价指数ARI:AverageRateIndex;CTP营业利润贡献:ContributiontoTradingProfit;GOP总经营利润:GrossOperatingProfit;RevPAR平均每间可卖房间的收入:RevenuePerA
3、vailableRoom;RGI收入产生指数:RevenueGenerationIndex;GSTS宾客意见调查系统:GuestSatisfactionTrackingSystem;ESPS员工满意度调查:ESPS=EmployeeSatisfactionPulseSurvey;TQM全面质量管理:TQM=TotalQualityManagement;QES质量评估系统:QES=QualityEvaluationSystem;PMS酒店经营管理系统:PMS=PropertyManagementSystem;SOP(标准经营程序):SOP=StandardOperatingProcedures;
4、KNR重要公司协议价:KNR(KeyNegotiatedRate);LNR当地公司协议价:LNR(LocalNegotiatedRate);RFP合作协议申请:RFP=RequestforProposal;FIT(散客):FIT=FullyIndependentTraveler;DND(请勿打扰):DND=DoNotDisturb;VIP(非常重要的人)：VIP=VeryImportantPerson;IBP(综合经营计划)：IBP=IntegratedBusinessPlan；VCRO预订中心的预订系统：VCRO=VirtualCentralReservationOffice酒店常用术语：接
5、待处用语：入住CHECK-IN C/I退房CHECK-OUT C/O预订BOOKING、RESERVATIONBKG预期抵店ARRIVAL、DUTEINARL提前抵达EARLYARRIVAL预期离店DEPARTURE、DUTEOUTDEPT确认CONFIRMATIONCONFIRM再次确认RE-CONFIRMRE-CFRM取消CANCELLATIONCANCELL订金DEPOSIT价格RATERTE价钱PRICE封房BLOCK续住EXTENSIONEXTEN客类：顾客、宾客CLIENT、GUEST散客WALKINW/I、FIT团队GROUPGRP商务客COMMERCIALGUESTCOMMGS
6、T商务合同CORPORATECONTRACT长住客LONGSTAYGUESTL/SGST贵宾VERYIMPORTANTPERSONVIP旅行社TRAVELAGENTTVLAGT自用房HOUSEUSEH/U公司COMPANYCOM付帐(动)PAY付帐(名)PAYMENT信用卡CREDITCARD现金CASH尽快ASSOONASPOSSIBLEASAP资料INFORMATIONINFM电话TELEPHONETEL传真FACSIMILEFAX电传TELEXTLX电报CABLECBL地址ADDRESSADD复印(机)COPY(MACHINE)网络INTERNET电脑COMPUTER打印机PRINTER
7、机票FLIGHTTICKET打字TYPING充电CHARGEABATTERY充电器CHARGER留言MESSAGE内播电影IN-HOUSEMOVIE对方付费电话COLLECTCALL酒店帐HOUSEACCOUNTH/A国内长途-IDD国际长途-DDD市内电话CITYCALL分机EXTENSIONEXTN服务台COUNTER唤醒服务WAKEUPCALL叫早服务MORNINGCALL请勿打扰DONOTDISTURBDND天气WEATHER出租车TAXI面包车VEHICLE中巴COACH报纸NEWSPAPER信件MAIL电视TELEVISIONTV背景音乐BACKGROUNDMUSIC小酒吧MINI
8、BAR冰箱REFRIGERATOR客房保险箱MINISAFE/PERSONALSAFE吹风筒HAIRDRYER电热水壶ELECTRICHEATINGKETTLE中央空调INDIVIDUALCONTROLLEDAIR-CONDITION洗衣LAUNDRY干洗DRY-CLEANING熨烫VALETSERVICE失物招领LOSTANDFOUND早餐BREAKFASTBFAST美式早餐AMERICANBREAKFASTABF欧陆式早餐CONTINENTALBREAKFASTCBF东方式早餐ORIENTALBREAKFASTOBF午餐LUNCHLNH晚餐DINNERDNR人民币-RMB港币-HKD美元-
9、USD按摩MASSAGE蒸汽浴STEAMBATH邻近房ADJOININGROOM付款方式ADVANCEPAYMENT礼仪AMENITY住房平均价格AVERAGEROOMRATEA.R.R收款的指令BILLINGINSTRUCTION取消CANCELLATION不收费房COMPLIMENTARYCOMP连通房CONNECTING续住EXTENSION加床EXTRABED预报FORECAST客人帐单GUESTFOLIO管家部报表HOUSEKEEPINGREPORT加入JOIN-IN超过退房时间LATECHECK-OUT记事本LOGBOOK净价NETRATE坏房OUTOFORDERO.O.O包价PA
10、CKAGE长包房PERMANENTROOM门市价RACKRATE登记REGISTER登记卡REGISTRATIONCARD转房ROOMCHANGE房价ROOMRATE房间种类ROOMTYPE团体住房名单ROOMLIST同住SHAREWITH旅行社TRAVELAGENT升级UPGRADE空房VACANTROOM贵宾VERYIMPORTANTPERSONV.I.P营业利润贡献ContributiontoTradingProfitCTP总经营利润GrossOperatingProfitGOP平均每间可卖房间的收入RevenuePerAvailableRoomRevPAR收入产生指数RevenueGe
11、nerationIndexRGI宾客意见调查系统GuestSatisfactionTrackingSystemGSTS员工满意度调查EmployeeSatisfactionPulseSurveyESPS全面质量管理TotalQualityManagementTQM质量评估系统QualityEvaluationSystemQES酒店经营管理系统PropertyManagementSystemPMS(标准经营程序)StandardOperatingProceduresSOP重要公司协议价(KeyNegotiatedRate)KNR当地公司协议价(LocalNegotiatedRate)LNR合作协
12、议申请RequestforProposalRFP散客FullyIndependentTravelerFIT综合经营计划IntegratedBusinessPlanIBP预订中心的预订系统VirtualCentralReservationOfficeVCRO部门DEPARTMENTDEPT职位POSITIONPOS行政办EXECUTIVEOFFICEEO财务部FINANCEDEPARTMENTFIC会计部ACCOUNTINGACCT采购部PURCHASINGDEPARTMENTPD酒水仓BEVERAGESTORE食品仓FOODSTORE日用品仓GENERALSTORE市场及销售部SALES&MA
13、RKETINGDEPARTMENTS&M前厅部FRONTOFFICEDEPARTMENTF.O(F/O)管家部HOUSEKEEPINGHSKP洗衣房LAUNDRYROOMLR布草房LINENROOM游泳池SWIMMINGPOOL餐饮部FOOD&BEVERAGEDEPARTMENTF&B中餐厅CHINESERESTAURANTCHNREST西餐厅WESTRESTAURANTWESTREST日本餐厅JAPANESERESTAURANT大堂吧LOBBYBAR送餐部ROOMSERVICERMSVC宴会中心BANQUETCENTRE会议厅CONFERENCEHALL管事部STEWARD娱乐部ENTERT
14、AINMENTDEPARTMENTENT夜总会NIGHTCLUB桑拿SAUNA健身中心HEALTHCENTRE美容美发中心BEAUTY&BARBERCENTRE保龄球室BOWLINGBALL工程部ENGINEERINGDEPARTMENTENG保安部SECURITYDEPARTMENTSEC人力资源部HUMAN&RESOURCESDEPARTMENTHR培训部TRAININGDEPARTMENT员工饭堂STAFFCANTEEN员工宿舍STAFFDORMITORY医务室CLINICROOM图书馆LIBRARY前厅各分部：接待处RECEPTIONRECP行政楼层EXECUTIVEFLOORE/F询
15、问处INFORMATIONINFM订房部RESERVATIONRESV总机房OPERATOR/TELEPHONEROOMOPT礼宾部CONCIERGECON商务中心BUSINESSCENTREBC大堂副理ASSISTANTMANAGERAM车队TRANSPORTATIONTRA账务处CASHIER、ACCOUNTINGDESK大堂LOBBY楼层FLOOR/F后勤办公室BACKOFFICE员工通道STAFFENTRANCE国内长途-IDD国际长途-DDD市内电话CITYCALL分机EXTENSIONEXTN服务台COUNTER唤醒服务WAKEUPCALL叫早服务MORNINGCALL请勿打扰DO
16、NOTDISTURBDND天气WEATHER出租车TAXI面包车VEHICLE中巴COACH报纸NEWSPAPER信件MAIL电视TELEVISIONTV背景音乐BACKGROUNDMUSIC小酒吧MINIBAR冰箱REFRIGERATOR客房保险箱MINISAFE/PERSONALSAFE吹风筒HAIRDRYER电热水壶ELECTRICHEATINGKETTLE中央空调INDIVIDUALCONTROLLEDAIR-CONDITION洗衣LAUNDRY干洗DRY-CLEANING熨烫VALETSERVICE失物招领LOSTANDFOUND早餐BREAKFASTBFAST美式早餐AMERICA
17、NBREAKFASTABF欧陆式早餐CONTINENTALBREAKFASTCBF东方式早餐ORIENTALBREAKFASTOBF午餐LUNCHLNH晚餐DINNERDNR人民币-RMB港币-HKD美元-USD按摩MASSAGE蒸汽浴STEAMBATH邻近房ADJOININGROOM付款方式ADVANCEPAYMENT礼仪AMENITY住房平均价格AVERAGEROOMRATEA.R.R收款的指令BILLINGINSTRUCTION取消CANCELLATION不收费房COMPLIMENTARYCOMP连通房CONNECTING续住EXTENSION加床EXTRABED预报FORECAST客人
18、帐单GUESTFOLIO管家部报表HOUSEKEEPINGREPORT加入JOIN-IN超过退房时间LATECHECK-OUT记事本LOGBOOK净价NETRATE坏房OUTOFORDERO.O.O包价PACKAGE长包房PERMANENTROOM门市价RACKRATE登记REGISTER登记卡REGISTRATIONCARD转房ROOMCHANGE房价ROOMRATE房间种类ROOMTYPE团体住房名单ROOMLIST同住SHAREWITH旅行社TRAVELAGENT升级UPGRADE空房VACANTROOM贵宾VERYIMPORTANTPERSONV.I.P营业利润贡献Contributi
19、ontoTradingProfitCTP总经营利润GrossOperatingProfitGOP平均每间可卖房间的收入RevenuePerAvailableRoomRevPAR收入产生指数RevenueGenerationIndexRGI宾客意见调查系统GuestSatisfactionTrackingSystemGSTS员工满意度调查EmployeeSatisfactionPulseSurveyESPS全面质量管理TotalQualityManagementTQM质量评估系统QualityEvaluationSystemQES酒店经营管理系统PropertyManagementSystemP
20、MS(标准经营程序)StandardOperatingProceduresSOP重要公司协议价(KeyNegotiatedRate)KNR当地公司协议价(LocalNegotiatedRate)LNR合作协议申请RequestforProposalRFP散客FullyIndependentTravelerFIT综合经营计划IntegratedBusinessPlanIBP预订中心的预订系统VirtualCentralReservationOfficeVCRO酒店房态英语（一）1、VC（VacantClean）空房2、VD（VacantDirty）走客房3、OD（OccupiedDirty）未做
21、住客4、OC（occupiedclean）已做住客5、O.O.O(OutOfOrder)待修房6、ECO(EstematedCheckOut)预计退房7、NS（NoSmoking）无烟房8、S/O(SleptOut)外睡房9、D/L(DoubleLock)双锁房酒店房态英语（二）10、DND(DoNotDisturb)请勿打扰11、MUR(MakeUpRoom)请即打扫12、RS(RefuseService)拒绝服务13、N/B(NoBaggage)无行李14、L/B(LightBaggage)少行李15、VIP（VeryImportantPeople）重要客人16、LSG(LongStayi
22、ngGuest)长住客17、C/O(CheckOut)结帐18、C/I(CheckIn)入住房间种类typesofrooms双人房doubleroom标准房standardroom双床房twinroom高级房superiorroom豪华房deluxeroom行政房executiveroom套房suite普通套房juniorroom高级套房seniorsuite总统套房Presidentialsuite朝南的房间aroomfacingsouth公寓套房studioroom连通房connectingroom相邻房adjoiningroomeconomyroom(ER)经济间standardroom
23、(SR)标准间superiorroom(UR)高级套房standardsuit(s)套间deluxeroom(DR)豪华间presidentialsuit(PS)总统套房ES:en-suite套房FS:familysuite家庭套房TR:twinroom带两张单人床的房间DR:doubleroom带一张双人床的房间IS:imperialsuite皇室套房PS:presidentialsuite总统套房SD:suitedeluxe高级套房jUS:uniorsuite简单套房MS:minisuite小型套房HS:honeymoonsuite蜜月套房PS:penthousesuite楼顶套房UR:unmaderoom未清扫房ON:onchange待清扫房
