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1、Train-the-Trainer,T3-010,How To Use This Courseware,To view this course online:Internet Explorer:A scroll bar is provided for navigation.Do not use the back button in the browser or it will take you back to the start of the course.To best view the course,right-click the first slide and choose Full S
2、creen.Netscape:The course will open up in PowerPoint.Choose View Slide Show or press F5 to start the course.To view the Speaker Notes:Right-click the slide and choose Speaker Notes.To access the Table of Contents:Click the button to return to the Table of Contents.,Change Record,Course Mission State
3、ment,This course provides an overview of concepts encountered within a training environment and instructs the trainee on techniques and skills required for being an effective trainer and facilitator within the classroom.,Terminal Objectives,At the completion of this course,the trainee will be able t
4、o:Identify and describe a learning process,learning styles,and learner characteristicsIdentify and apply appropriate training styles for the training environmentApply appropriate presentation skills to ensure effective communication and successful training deliveryDevelop facilitation skills to moni
5、tor trainees participation,obtain feedback,and improve performance in the classroomIdentify and apply the techniques provided in managing the classroom,Table of Contents,Introduction to Train-the TrainerLesson 1:Learning StylesLesson 2:Trainers&Adult LearnersLesson 3:Presentation SkillsLesson 4:Faci
6、litation SkillsLesson 5:Classroom ManagementCourse Review,Introduction to Train-the-Trainer,Styles in Training,Learning,Instructing,Presentation and Facilitation,Presentation skills involves the ability to communicate effectively course content.Facilitation skills involve the ability to coach,guide,
7、and motivate the trainee in comprehending course content.,Managing Classrooms,Classroom management addresses a number of areas:,Facilities and Environment,Instructional Aids,Momentum and Flow,Lesson 1:Learning Styles,Lesson 1:Objectives,Terminal Objective:Identify and describe a learning process,lea
8、rning styles,and learner characteristics.Identify major concepts in the learning processDescribe four main learning stylesList learner characteristics,Lesson 1:Enabling Objective 1.1,Knowledge:Identify the major steps that occur within the learning process.,Situation,Lesson 1 Concept:Learning Proces
9、s,Evaluation,Experience,Jarvis 1987,Learning is a change in behavior and cognitive abilities.,Lesson 1:Enabling Objective 1.2,Knowledge:Describe four learning styles with their attributes and related characteristics.,Exercise 1.1a:“Whats Your Orientation?”,Exercise 1.1a:Your Orientation,Lesson 1 Con
10、cept:Learning Orientation,Experiential Learning Cycle,Lesson 1 Concept:Kolbs Learning Styles,Diverger:Imaginative AbilitySmall Group DiscussionBroad Interests,Converger:Practical ApplicationTechnical IssuesIndependent,Assimilator:Theoretical Models Abstract Concepts Research Oriented,Accommodator:Ha
11、nds-On Adaptable Intuitive Problem Solvers,Lesson 1 Concept:Learning Style,Experiential Learning Cycle,Accommodator,Diverger,Assimilator,Converger,Lesson 1 Concept:Other Styles,Reflective/Impulsive“Windshield Wiper”Holistic/SerialistDependent/Independent Regardless of the perspective Learning Styles
12、 Vary!,Lesson 1:Enabling Objective 1.3,Knowledge:List the five common learner characteristics and some of their attributes.,Lesson 1 Concept:Learner Characteristics,Reservoir of ExperienceVolume and DiversityReadiness to LearnMotivation&WIIFMOrientation to LearningProblem-centeredSelf-ConceptRisk As
13、sessmentDefense MechanismsAbility to LearnStyle and Processing,Lesson 1:Review,Review Question 1:The objective within the learning process is?Review Question 2:List the four learning styles and an attribute of each?Review Question 3:List five learner characteristics.,Lesson 2:Trainers&Adult Learners
14、,Lesson 2:Objectives,Terminal Objective:Identify and apply appropriate training styles for the training environment.Identify four instructional approachesDescribe three instructional stylesList the characteristics of learningDescribe the principles in learningIdentify the levels in learning,Lesson 2
15、:Enabling Objective 2.1,Knowledge:Identify the four instructional approaches and their characteristics.,Lesson 2 Concept:“The Approach,Socialization,Mentoring,Lesson 2:Enabling Objective 2.2,Knowledge:Describe three instructional styles and their characteristics.,Lesson 2 Concept:Instructional Style
16、s,AuthoritarianDominates processOne-way information flowLimited participationDemocraticLearning is collaborativeTrainer&trainee promotes topicTwo-way information flowOpen participationLaissez-faireLittle directionDisorganizedTopic-at-hand,Lesson 2:Enabling Objective 2.3,Knowledge:List five character
17、istics of adult learning.,Lesson 2 Concept:P.E.M.A.S.,PurposefulWIIFM,ExperienceKnow to UnknownTactile/Auditory/Visual,MultifacetedProblem-centeredPsychomotor,ActiveDisplay behavior change,StylesPreference and orientation,Lesson 2:Enabling Objective 2.4,Knowledge:List the six principles of adult lea
18、rning.,Lesson 2 Concept:R.E.E.P.I.R.,ReadinessEstablish purposeExerciseRepetitionEffectPleasant rewardsPrimacyFirst impressionsIntensityEngagingRecencySequencing,Lesson 2:Enabling Objective 2.5,Knowledge:Identify the three domains of learning.,Lesson 2 Concept:C.A.P.,CognitiveKnowledgeAffectiveAttit
19、udes and beliefsPsychomotorPhysical/Motor skills,Lesson 2:Review,Review Question 1:List the three instructional styles and a characteristic of each?Review Question 2:What are the five characteristics of adult learning?Review Question 3:List the six principles in adult learning and an attribute of ea
20、ch.,Lesson 3:Presentation Skills,Lesson 3:Objectives,Terminal Objective:Determine and apply presentation skills to ensure effective communications and successful training delivery.Develop and apply communications and presentation skillsDescribe the elements for a successful presentation,Lesson 3:Ena
21、bling Objective 3.1,Knowledge:Develop and apply communications and presentation skills.Skill:Develop and apply communications and presentation skills within the training environment.,Exercise 3.1a:Why Bad Performance Occurs,List all the things you can think of that contribute to a poorly delivered p
22、resentation.Turn the list around create positive statements from the negative ones.You now have a list of some of the qualities a good presenter should have.,Lesson 3 Concept:Presentation Preparation,WHO is attending?,HOW will I know they are learning?,HOW do I get the message across?,WHY should the
23、y learn this?,WHERE am I doing this?,WHEN am I doing this?,WHAT do they need to learn?,Lesson 3 Concept:Preparation(contd),The basic planThe beginning to excite and introduceThe delivery to inform and instructThe end to confirm and leave a lasting impressionOrTell them what youre going to sayTell th
24、emTell them what you told them,Lesson 3 Concept:“The Beginning”,I gniteN eedT itleR angeO bjective,INTRO,Lesson 3 Concept:“The Beginning”(contd),Self-introductionGreetIdentifyQualifyTopicTimeSurprisesQuestions,Lesson 3 Concept:Presentation“The Delivery”,We remember only:,Lesson 3 Concept:“Delivery A
25、ttitude”(contd),Your attitudeFirst impressions matterPeople associate attitude and appearance with quality of work,Lesson 3 Concept:“Posture&Delivery”(contd),Your posture:Feet:Hip to shoulder widthWeight:Balanced,not rockingShoulders:Square to audienceArms:Use simple gestures in accordance with word
26、s(keeps attention and dissipates nervous energy)Movement:Move around the room with purposePocket:A hand in the pocket creates an informal style(But do not play with keys or coins),Lesson 3 Concept:“The Delivery”(contd),Your eye contactWhereFocus on one individual at a timeHold until completed though
27、t or phraseRandomize(3+seconds)Keep body language consistentBenefitsOne-on-one communication simulationReduce anxietyConfident appearancePace,Lesson 3 Concept:“Voice&Delivery”(contd),Your voiceC learL oudA ssertiveP ause,Lesson 3 Concept:“Humor&Delivery”(contd),HumorAppropriate for the topic and NEV
28、ER offensiveNo humor about names,nationalities,etc.Stop using humor if your audience is unresponsiveAvoid joke-book humor;originality is bestGet your timing rightBe spontaneous-take advantage of the moment,Lesson 3 Concept:The End,Summarize the key points the objectivesMake your final closing statem
29、ent in such a way that your message is driven home.,Lesson 3:Enabling Objective 3.2,Knowledge:Describe the elements for a successful presentation.Skill:Apply the elements for a successful presentation when delivering a training class.,Lesson 3 Concept:Successful Presentations,You understand the need
30、s of your traineesYou know your subjectYou have planned your presentationYou have rehearsed properlyYou are confident in manner and styleYou have effective classroom management skills,Lesson 3 Concept:Elements for Success,Time management,Practice,Motivation,Class climate,Lesson 3 Concept:Timing,Star
31、t on timeBe consistent with timingTrack content periodicallyDevelop contingency plan if the class is running early or behindBe flexible,but pragmatic,Lesson 3 Concept:Classroom Climate,First impressions countHave course clearly identifiedHave your name prominently displayedUse trainees namesRefer to
32、 trainees ideas and examplesMaintain eye contactThank them for attention and participation,Lesson 3 Concept:Motivation,Be positiveSet realistic goalsExample enthusiastic behaviorPractice makes“perfect”,Lesson 3 Concept:Practice,PRACTICE,PRACTICE,PRACTICEDo not be too formalAnticipate problems and ha
33、ve solutionsRelax,Lesson 3 Concept:Making Training Stick,AuditoryVisualKinesthetic,Lesson 3:Review,Review Question 1:What are some of the basic considerations when preparing for a course?Review Question 2:Which presentation approach assures that the trainee will retain the most information from a le
34、arning experience?Review Question 3:The most important and essential aspect when preparing to present a course is to?,Lesson 4:Facilitation Skills,Lesson 4:Objectives,Terminal Objective:Develop facilitation skills to monitor trainees participation,obtain feedback,and improve performance in the class
35、room.List the common facilitation skills and their characteristicsDescribe the common facilitation situations,Lesson 4:Enabling Objective 4.1,Knowledge:List the four common facilitation skills and their characteristics.,Lesson 4 Concept:Skill Types,AttendingObservingListeningQuestioning,Lesson 4 Con
36、cept:Attending,Present yourself in a manner that shows your interests in the topic and the trainees.Build rapportCommunicate trainee valueNote non-verbal behaviors,Lesson 4 Concept:Observing,This skill helps you assess how well the training is being received.Observe their body languageEvaluate and m
37、ake the inferenceAdjust appropriately,Lesson 4 Concept:Listening,This skill provides you the opportunity to verify the trainees understanding of the content.Listening also provides you the with the feedback on how the training is being received.Listen first for content and meaningParaphrase if neces
38、sary for clarificationObserve and use non-verbal cuesObserve and use verbal cuesLet them finish,Lesson 4 Concept:Questions,Questions helps you determine:What the trainees already knowHow the training is being receivedEnable the trainees to assess their level of understandingThree skills associated w
39、ith questions are:Asking questionsHandling trainee answers to questionsResponding to trainee questions,Lesson 4 Concept:Questions,Open vs.ClosedOpen questions are phrased for a response that might facilitate discussion.Class controls answers.Closed questions are phrased for a specific answer.The tra
40、iner controls answer.Overhead vs.DirectOverhead questions are asked to the class as a whole.Direct questions are asked for participation or expert opinion.,Lesson 4 Concept:Questioning Tips,Should be developed when developing your contentShould be briefShould be at various difficulty levelsShould se
41、ek to involve all traineesShould always restate and point out positives from responses,Lesson 4 Concept:Handling Answers,Use positive reinforcement for correct answerAcknowledge the effort.Use positive or neutral acknowledgement for an incorrect answer.Respond in a fashion that maintains continuity
42、and pace,Lesson 4 Concept:Responding to Questions,Provide the answerRedirect the questionDefer the questionREMEMBERThe way you handle the question and answer process initially sets the tone and the environment for collaborative learning.,Lesson 4 Concept:Managing Discussions,Discussion is an exchang
43、e of opinions and feelings.Listening is two-thirds of a discussion.Opinions are neither right nor wrong.Everyone may contribute.A pre-determined objective must be set.,Lesson 4:Enabling Object 4.2,Knowledge:Describe four common facilitation situations encountered within a training environment and ho
44、w to manage them.,Lesson 4 Concept:When to.,Common facilitation scenarios can include:Enlisting participation and motivatingGuiding and rewarding desired performanceCorrecting errors or misunderstandingsResolving issues,Lesson 4 Concept:Participation,Various levels of trainee participation can be ex
45、pected.Key in the process is the ability of the instructor to identify trainees that need support and motivation to meet the objectives of the course.,Lesson 4 Concept:Guiding,The learning environment provides the opportunity to obtain the desired performance by the trainee.Guiding the“willing”or“co
46、nfused”motivates and rewards all participants.,Lesson 4 Concept:Misunderstandings or Errors,Teach:When the trainee does not have the knowledge to respond or executeCoach:When the trainee has the knowledge but is having difficulty applying the knowledgeCounsel:When the trainee has the knowledge and k
47、nows they have made an error,Lesson 4 Concept:Issue Resolution,Observe body language,facial expression,eye contact,and vocal expressionDecide if the situation warrants actionDetermine appropriate actionTake action and follow-through,Lesson 4:Review,Review Question 1:List the four facilitation skill
48、types.Review Question 2:What three conditions can be determined by using questions?Review Question 3:List the common facilitation scenarios.,Lesson 5:Classroom Management,Lesson 5:Objectives,Terminal Objective:Identify and apply the techniques provided in preparing and managing the classroom.List an
49、d prepare the support requirements for trainingDevelop your strategy for conducting training and managing the traineesPrepare required visual aids,Lesson 5:Enabling Objective 5.1,Knowledge:Prepare and list the logistical support requirements for training.,Lesson 5 Concept:“Be Prepared”,Use of a chec
50、klist assures that your support requirements are in place.Items to consider include:Site infrastructure(rooms,seating,location,etc.)Trainee informationCourse material Training aids available and work(e.g.,computers,audiovisual,flipchart,markers,pointers,name cards,pens,note paper)Contact information
