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1、Client:_Program:Dates:_Hotel InformationGeneral:Property Room Block: ROH SuitesPresidentialStaffNumber of Trip Directors Net Rate Staff Rate Suite Rate TAX General Manager Conference Svc. Manager Sales ContactAccepted Credit Cards Guest Rooms:Number of.Run of House Suites Handicap Non-Smoking Smokin
2、g _Connecting Rooms Available? Twins Kings Dbl/Dbl Ocean What are your room categories? Charge for additonal guests Charge for roll-away? Is there a Club Floor? _ If yes, how many rooms? _Where is the Club Floor located? _ Hours: _am - _ pmPlease describe the club f & b presentations/hours: AM Servi
3、ce: Afternoon Service: Evening Service: Do The Rooms Have: (please note if any items are an additional cost) Suites SuitesYN OnlyYN Only Air ConditioningoooIron/BoardoooAlarmoooMini-BaroooAmenities (soaps, etc.)oooNewspaperoooBaby Cribs oooRadiooooBaby StrollersoooRefrigeratoroooBalconyoooRobesoooCD
4、 PlayeroooSatellite TVoooCoffee MakeroooSmoke DetectoroooColor TV oooSprinkleroooData Port on PhoneoooTurndown Service oooDead BoltsoooVCRoooDeskoooVideo Check OutoooHairdryeroooVoice MailoooIn-room SafeoooWindows that openoooKey Type_Room Svc. Hrs_What Newspapers are available weekdays: Available w
5、eekends: What time are they delivered? Total Cost? Business Center:YesoNooLocation:_Hours: _Business Services:YNYNFax MachineooMail ServicesooPhoto CopierooFED-EXooWord ProcessorooDesktop PublishingooComputeroo -If Yes, Type _Printeroo -If Yes, Type _What is the charge to rent the following office e
6、quipment:Fax Machine (inclusive of tax): High Speed Copier (inclusive of tax): Copy Paper:IBM Computer (inclusive of tax): Printer (inclusive of tax): Easel (inclusive of tax): Flip Charts (inclusive of tax): Cork Board (inclusive of tax): Speaker Phone (inclusive of tax): Hospitality Desk/Check-In:
7、Location _Is a direct outside line available? Yeso Noo Cost per day? _Is signage allowed to be brought in? Yeso NooIs there a satellite check in site available close by? Yeso NooIs there a fee for the satellite check in? Yeso Noo If yes, what is the daily fee? Facilities & Activities:o Health Club (
8、hrs._) Fee for usage? Y N o Water Sports On PropertyYNYN off siteAerobicsooBikeooBoatingoooCo-edooFishingoooComplimentaryooJet SkiingoooFree WeightsooParasailingoooLocker RoomsooScuba Diving oooNautilusooWindsurfingoooStairmasterooSnorkelingoooTreadmillooWater SkiingoooOther:_o Spa/SalonOn Site Recr
9、eational Facilities:YNYN off siteFacialooGame Room oooHair SalonooGolfoooManicureooJacuzzioooMassageooPool, IndooroooSaunaooPool, Outdoor oooPedicureooRacquetballoooOther:_TennisoooRacquet Rental: Court Fee: Childrens Program: YesoNo oHours: _ Cost for one child: _ Additional Children: _ ATM Machine
10、 Location:Pool & Beach1) If there is a pool, is there a lifeguard on duty? Yeso Noo2) Does the property have a beach? Yeso Noo If yes, is it swimmable? Yeso Noo3) Is there beverage service on the beach and pool? Yeso Noo4) Are there chairs and lounge chairs available? Yeso NooAccounting:What major c
11、redit cards are accepted? Master AccountYesoNooDo you place a block per day on credit cards? YesoNooIf yes, what is the amount? Meeting Room InformationMeeting: 1/2 Day Full Day # of pax Breakouts: Yeso NooLocation: Set-up: AV Required: Room Description: (Windows, Clocks, Mirrors, Shape) Notes: Near
12、est Pay Phone/ Restroom: Meeting Charges If Any: Meeting Room ChecklistYNYNAdjustable LightingooPads, Paper, Water, etc.ooBuilt-in A/VooSeparate KitchenooCassette PlayerooSlide ProjectorooChalkooSound SystemooElevator ServiceooStorageooYNYNFlip Chart ooTranslation BoothooIndiv. Temp. ControlooVCRooL
13、ockable Doorsoo Other Movie Reels & Screenoo Miscellaneous InformationHotel:1) Hotel Shuttle Service to/from Airport etc?Yeso Noo a) What is the per person charge? _ b) What is the advance reservation time required? _c) How much is a taxi each way to/from the airport? 2) Check In / Check Out Times:_
14、-_3) Concierge Hours: 4) Is there Valet Parking? Yeso Noo If yes, whats the daily rate?: 5) Is there Self Parking? Yeso Noo If yes, whats the daily rate?: 6) Telephone Access Charge? Yeso Noo If yes, what is the fee? 7) Charge for Local Calls? Yeso Noo If yes, what is the fee? 8) What is the cost to
15、 rent a house phone (inclusive of tax)? 9)What is the cost to rent phones w/ outside access (inclusive of tax)? 10) Can PBX leave group voice mails or text messages? Yeso Noo11) Is a Customs Broker necessary to ship gifts to the hotel? _ If yes, please provide recommendations and your hotel procedur
16、es. 12) Is there any construction or renovations planned during the time of the group? Yeso NooIf yes, to what extent? Food & Beverage:1) What is the overset? Overprep? 2) What is the hotels advance guarantee requirement? 3) What is the F & B Gratuity? Sales Tax? 4) Are the banquet rooms guaranteed
17、exclusively to the group? Yeso Noo5) Are the rooms soundproof? Yeso Noo6) Where is the food prepared in relation to the function location and how long for delivery time? _Guest Services:1) What are bellman gratuities? Is this fee taxable/at what rate? 2) What are daily maid gratuities? Is this fee t
18、axable/at what rate? 3) What is the charge for room delivery (inside / outside room)? /4) Is it possible to slip items (departure notices) under the door? 5) How does the bell staff handle luggage delivery and bag pulls? 6) What is the staffing level for arrivals/departures and what is the average t
19、ime required? _7) For group departures, do guests leave their luggage inside or outside of their guest room for the bag pull? _8) Does the porte cochere have enough space for group arrivals and departures? Yeso NooIf not, where does this take place? 9) What is the charge to re-key a function room (i
20、nclusive of tax)? 10) What is the check cashing policy? 11) What will the occupancy rate be while we are in-house? 12) One and two nights prior? One and two nights post? 13) Overflow Recommendation(s): 14) Will there be any other groups in-house at the same time? 15) If yes, please name them their s
21、ize and arrival/departure patterns: 16) Are gift certificates available hotel-wide for all stores? 17) Taxi to center of town: $ or major sightseeing location? 18) State Certified Baby-sitting Services? Yeso Noo19) Tour Company On-Site? Yeso Noo - Can we bring in our own? Yeso Noo20) Other On-Site S
22、uppliers: 21) Sundries Shop Hours: 22) Are there other stores in the hotel (please specify? 23) Laundry/ Dry Cleaning Service: Yeso Noo24) Medical Emergencies: 27) Loading/Unloading Areas satisfactory? Yeso NooOn Site Dining OptionsNAMETYPEHOURSPRICE RANGEAlcohol Laws (if applicable) beach, open con
23、tainer, age limit etc.Theme PartiesName: Location: Description: Optional Inclusions: Decor owned by hotel? DMCName: Contact: Is there a DMC located on property? Yeso NooDoes the DMC offer a hospitality service? Yeso Noo If yes, at what cost? Are there any activities that are usually sold out in the
24、advance that we should consider blocking space prior to arrival? _Other Services Offered through DMC: i.e) Photographer, florist etc.Transfer & Sightseeing:Measure the time of transfer from point to pointoAirport to Hotel = _ min. Via taxi, hotel to town = minWhat is the approximate cost per taxi fr
25、om the airport to the hotel? _Hotel to out of town sightseeing areas; Hotel to points of interest in town;1) 1) 2) 2) 3) 3) 4) 4) 5) 5) Transportation:Scheduled Air Charter Airline Carrier(s) oCustoms Clearance Procedures: oTravel Staff Allowed in Baggage Area: Yeso NoooBaggage Handling: oBus Stagin
26、g Area: oSpecial Notes: Accepted Credit Cards Is there a service charge added? Yeso NooTour #1:DAY # _o 1/2 Dayo Full Day PAX Transportation:oBus - Capacity Air Conditioning oVan - Capacity Minimum on Tour oLimo - Capacity Maximum on Tour Tour Highlights: Lunch Menu Selection: Beverage: Music: Notes
27、: Bathroom changing facilities? Yeso NooTour #2:DAY # _o 1/2 Dayo Full Day PAX Transportation:oBus - Capacity Air Conditioning oVan - Capacity Minimum on Tour oLimo - Capacity Maximum on Tour Tour Highlights: Lunch Menu Selection: Beverage: Music: Notes: Bathroom changing facilities? Yeso NooMiscell
28、aneous VendorsName: To Fulfill: Day # Description: Notes: Name: To Fulfill: Day # Description: Notes: Name: To Fulfill: Day # Description: Notes: Tour #3:DAY # _o 1/2 Dayo Full Day PAX Transportation:oBus - Capacity Air Conditioning oVan - Capacity Minimum on Tour oLimo - Capacity Maximum on Tour To
29、ur Highlights: Lunch Menu Selection: Beverage: Music: Notes: Bathroom changing facilities? Yeso Noo-Tour #4:DAY # _o 1/2 Dayo Full Day PAX Transportation:oBus - Capacity Air Conditioning oVan - Capacity Minimum on Tour oLimo - Capacity Maximum on Tour Tour Highlights: Lunch Menu Selection: Beverage:
30、 Music: Notes: Bathroom changing facilities? Yeso NooDINE-AROUND SELECTIONRestaurantAtmosphereAttireType FoodDistance From HotelMax Group SizeA La Carte or Mini A La CartePrivate Area Available? Maximum?Transfer ByAverage Meal CostOff-Site FunctionsFunction Name:Transfer (Bus/Taxi):Cost for Transfer on Own:Transfer Time:Can Buses pull up within Reasonable Walking Distance? Yeso NooMinimum Number of Pax: Maximum:Duration of Function:Noise Restrictions: Bathroom Facilities: Alcohol Allowed: Yeso NooMiscellaneous Restrictions: What Guests Need to Provide:Attire:Cancellation Policy:
