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1、Questionnaire for User Interaction SatisfactionWhat is the QUIS?The Questionnaire for User Interaction Satisfaction (QUIS) is a measurement tool designed to assess a computer users subjective satisfaction with the human-computer interface. It was developed at the Human-Computer Interaction Laborator
2、y (HCIL), University of Maryland at College Park. The QUIS contains a demographic questionnaire, a measure of overall system satisfaction, and a measure of specific interface factors such as screen visibility, terminology and system information, learning factors, and system capabilities.Who uses the
3、 QUIS?The QUIS is used at both academic and industrial sites to evaluate systems and software. What makes the QUIS such a good tool?.It has been proven both reliable and valid by J. P Chin, V. A. Diehl, and K. L. Norman (1988). It is one of the few available quantitative measures of user satisfactio
4、n that doesnt require expensive performance testing. The QUIS can also be used to test before and after changes are made to a system in order to quantify the magnitude of improvements.About the QUIS (http:/www.lap.umd.edu/QUIS/about.html)The Questionnaire for User Interaction Satisfaction (QUIS) is
5、a tool developed by a multi-disciplinary team of researchers in the Human-Computer Interaction Lab (HCIL) at the University of Maryland at College Park. The QUIS was designed to assess users subjective satisfaction with specific aspects of the human-computer interface. The QUIS team successfully add
6、ressed the reliability and validity problems found in other satisfaction measures, creating a measure that is highly reliable across many types of interfaces.The QUIS 7.0 contains a demographic questionnaire, a measure of overall system satisfaction along six scales, and hierarchically organized mea
7、sures of eleven specific interface factors (screen factors, terminology and system feedback, learning factors, system capabilities, technical manuals, on-line tutorials, multimedia, voice recognition, virtual environments, internet access, and software installation). Each area measures the users ove
8、rall satisfaction with that facet of the interface, as well as the factors that make up that facet, on a 9-point scale. The questionnaire is designed to be configured according to the needs of each interface analysis by including only the sections that are of interest to the user. WWW Siteshttp:/ ww
9、w.lap.umd.edu/QUIS/index.html/* overview, example questions */http:/ www.lap.umd.edu/QUIS/references.html/* semi-promotional article */QUIS-related references:Some of these papers are available on-line. Chin, J. P., Diehl, V. A. and Norman, K. L. (1988). Development of an instrument measuring user s
10、atisfaction of the human-computer interface. Proceedings of SIGCHI 88, (pp. 213-218), New York: ACM/SIGCHI.Chin, J. P., Norman, K. L., and Shneiderman, B. (1987). Subjective user evaluation of CF PASCAL programming tools. Technical Report (CAR-TR-304). College Park, MD: Human-Computer Interaction La
11、boratory, Center for Automation Research, University of Maryland.Harper, B. D. and Norman, K. L. (1993). Improving User Satisfaction: The Questionnaire for User Interaction Satisfaction Version 5.5. Proceedings of the 1st Annual Mid-Atlantic Human Factors Conference, (pp. 224-228), Virginia Beach, V
12、A.Sample QuestionsUser Evaluation of an Interactive Computer System(For each of the following questions, fill in 0-9 or leave blank if question is not applicable)Skip question if not applicableOVERALL REACTIONS TO THE SOFTWAREterriblewonderful0 1 2 3 4 5 6 7 8 9difficulteasy0 1 2 3 4 5 6 7 8 9frustr
13、atingsatisfying0 1 2 3 4 5 6 7 8 9inadequate poweradequate power0 1 2 3 4 5 6 7 8 9dullstimulating0 1 2 3 4 5 6 7 8 9rigidflexible0 1 2 3 4 5 6 7 8 9SCREENCharacters on the computer screenhard to readeasy to read0 1 2 3 4 5 6 7 8 9Highlighting on the screen simplifies tasknot at allvery much0 1 2 3
14、4 5 6 7 8 9Organization of information on screenconfusingvery clear0 1 2 3 4 5 6 7 8 9Sequence of screensconfusingvery clear0 1 2 3 4 5 6 7 8 9TERMINOLOGY AND SYSTEM INFORMATIONUse of terms throughout systeminconsistentconsistent0 1 2 3 4 5 6 7 8 9Computer terminology is related to the task you are
15、doingneveralways0 1 2 3 4 5 6 7 8 9Position of messages on screeninconsistentconsistent0 1 2 3 4 5 6 7 8 9Messages on screen which prompt user for inputconfusing clear0 1 2 3 4 5 6 7 8 9Computer keeps you informed about what it is doingneveralways0 1 2 3 4 5 6 7 8 9Error messagesunhelpfulhelpful0 1
16、2 3 4 5 6 7 8 9LEARNINGLearning to operate the systemdifficulteasy0 1 2 3 4 5 6 7 8 9Exploring new features by trial and errordifficulteasy0 1 2 3 4 5 6 7 8 9Remembering names and use of commandsdifficulteasy0 1 2 3 4 5 6 7 8 9Tasks can be performed in a straight-forward mannerneveralways0 1 2 3 4 5
17、 6 7 8 9Help messages on the screenunhelpfulhelpful0 1 2 3 4 5 6 7 8 9Supplemental reference materialsconfusingclear0 1 2 3 4 5 6 7 8 9SYSTEM CAPABILITIESSystem speedtoo slowfast enough0 1 2 3 4 5 6 7 8 9System reliabilityunreliablereliable0 1 2 3 4 5 6 7 8 9System tends to benoisyquiet0 1 2 3 4 5 6
18、 7 8 9Correcting your mistakesdifficulteasy0 1 2 3 4 5 6 7 8 9Experienced and inexperienced users needs are taken into considerationneveralways0 1 2 3 4 5 6 7 8 9USABILITY AND UIUse of colors and soundspoorgood0 1 2 3 4 5 6 7 8 9System feedbackpoorgood0 1 2 3 4 5 6 7 8 9System response to errorsawkwardgracious0 1 2 3 4 5 6 7 8 9System messages and reportspoorgood0 1 2 3 4 5 6 7 8 9System clutter and UI “noise”poorgood0 1 2 3 4 5 6 7 8 9
