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1、Job Title: Warehouse ManagerDate written:Finalized: Immediate Manager:General ManagerJob Code:Next-Level Manager:PresidentGrade: Supervises:Warehouse Supervisor(s)Team LeaderOccupational Standard:Warehouse Operations ManagerGroup/Department: Location: Enclose current and/or proposed organization cha
2、rts that show two levels up and direct reportsMandate Under the direction of the General Manager and with safety, efficiency and customer service a priority, the Warehouse Manager is accountable for the overall warehouse operation, which receives and stores, moves and ships supplies, stock and mater
3、ials to and/or from the warehouse. Manages the overall operation and ensures the safe and effective storage and distribution of customer goods on time and without damage. Develops and implements both short- and long-term warehouse planning.Knowledge and Skills Preferred:College or university degree
4、in business administration or in a discipline related to logistics or warehouse management or pertinent industry experience10 years of experience in all aspects of warehouse and freight logistics 2 years of supervisory/management experience within the warehouse and freight logistics industryMinimum:
5、High school diploma5 years of experience in all aspects of warehouse and freight logistics2 years of supervisory/management experience within the warehouse and freight logistics industryKey Accountabilities A. (40%) Manage the human resources needs of the warehouse team and monitor performanceManage
6、rial accountability includes overseeing all human resource aspects of the operation, including approval of employee forecasting requirements, recruitment and hiring of all employees. Make recruitment and hiring recommendations of direct reports and oversee all employee training, including orientatio
7、n, health and safety, technology and customer service. Ensure all warehouse employees receive regular performance reviews, personal-development and succession plans, as well as regular coaching with their manager and manager-once-removed. Motivate and inspire the team and ensure timecards are submit
8、ted for timely payroll administration. Responsible to resolve conflict and to create a positive and productive team environment. B. (40%) Manage the overall warehouse operation. Act as Manager-once-removed to those engaged in loading, unloading, moving and storing customer product While adhering to
9、policies, procedures and regulatory requirements, plan, develop, organize, direct and control all aspects of the warehouse facility operations. This includes all activities involved in the shipping and receiving of products to and from the warehouse on behalf of customers. This governance role relie
10、s on strong monitoring of warehouse activities, as well as good planning and organization skills. Accountable for the planning and direction of all warehouse operations, including developing and monitoring of key performance indicators, security, change management, technology and all administration
11、activities, such as production reporting. Must be able to forecast and manage to the productivity schedule and/or quality of the operation, as well as the health and safety of the employees. Provide timely and effective communication through staff meetings, as well as written and electronic communic
12、ation.C. (20%) Provide and maintain good customer service and solve problemsAs an integral part of the team, ensure that customers are highly regarded and receive exceptional service during the shipping and receiving of products to and from the warehouse. Address problems with production or shipping
13、 delays, quality-control issues, such as damaged or improperly packed goods, and problems with warehouse capacity and client deadlines. Customer interaction could be face-to-face, on the phone or by email. Job Title: Warehouse Supervisor Job Code:1. TOOLS AND TECHNOLOGY: Check below to identify all
14、equipment and machines required to perform essential functions. Specify the “Other” machines used. Computers and Associated SoftwareMaterial Handling Tools such as: Communication Devices Dollies Scanning Equipment Forklifts Packaging Tools Hand Trucks Measurement Tools Jacks Other: Pallet Trucks Rea
15、ch Trucks Order Picker Wrapping MachineryExplanation:The Warehouse Manager oversees the first supervisory/management level in the warehouse, but must be aware of how to operate all tools and technology used within the warehouse setting. May need to train or troubleshoot at any given time in order to
16、 adhere to production schedules. This monitoring role includes many administration activities, such as reviewing and preparing reports, maintaining files and processing warehouse-related paperwork, and is highly dependant upon computers and associated software to evaluate and monitor warehouse perfo
17、rmance.2. PHYSICAL REQUIREMENTS: Check below to identify all physical requirements required to perform essential functions and explain if needed. Climbing Carrying; Weight Limit: 50 lbs. Bending Lifting; Weight Limit: 50 lbs. Stooping Pulling Pushing Repetitive Motions Standing Near Vision and Depth
18、 Perception Walking Coordination and Dexterity Sitting OtherExplanation: This position works in an office setting, and general physical requirements associated with using a computer at a desk would apply. 3. MENTAL AND ATTITUDINAL REQUIREMENTS: Check below to identify all the mental and attitudinal
19、skills and abilities required to perform essential job functions and explain if needed. Concentration Analyzing Data Decision Making Problem Solving Reasoning Continuous Improvement Well Organized Repetitive Work Work with Deadlines Use of Memory Managerial Leadership Attention to Detail Planning an
20、d Prioritizing Positive Attitude Customer Service Oriented OtherExplanation: This managerial role requires good mental abilities and attitudes, as well as a strong commitment to leadership, in order to meet deadlines and maintain high customer service standards, motivate the team and ensure a safe a
21、nd profitable warehouse operation. Should have excellent interpersonal skills, and must be able to handle more than one task at a time and work under pressure with ability to prioritize and delegate as needed.4. PHYSICAL ENVIRONMENTAL CHARACTERISTICS OF THE WORK AREA: Check below to identify the env
22、ironmental characteristics of the work area and explain if needed. Work Outdoors Noise Intensity High Temperature Works with Others Low Temperature Works Alone Air Contamination Dust, Smoke Fumes Stairs Ramps Warehouse Racking (Six High) Loading Docks Other Explanation: This managerial position work
23、s mostly in an office setting. While the managerial aspect of the role is often performed independently, the majority of the role involves and is dependent upon strong teamwork for the safety and efficiency of the operation. 5. HEALTH AND SAFETY REQUIREMENTS: Check below to identify the health and s
24、afety requirements associated with the physical environment. Sight Protection Occupational Health and Safety Act Hearing Protection Transportation of Dangerous Goods Tethering with a Harness Workplace Hazardous Materials Information Systems Work Gloves Other Back SupportsExplanation: This role is ac
25、countable for the health and safety of the warehouse team and must ensure that all standards are followed, including wearing protective equipment. Must maintain a safe and orderly workplace and report any unsafe conditions, accidents or injuries. Also accountable for health and safety training of al
26、l warehouse employees as required by policy.6. ESSENTIAL SKILL REQUIREMENTS: Check below to identify all essential skill requirements required to perform essential functions and explain if needed. Reading e.g., Warehousing documentation, resums and training manuals Oral Communication e.g., Team meet
27、ings, one-on-one employee coaching and mentoring Document Use e.g., Policies and procedures, production documents Numeracy e.g., Numerical estimation, measurement and calculation math Writing e.g., Staff memos, daily and weekly reporting, performance reviews English Other Language(s)specify: OtherEx
28、planation: Strong communication in a variety of forms is essential to manage an efficient and effective warehouse operation. Must be able to communicate in English and apply basic numeracy skills. Tasks and Duties:Manage all aspects of the warehouse operation, with safety of employees and efficiency
29、 of the operation being the priority. Tasks and duties include: Prepare various reports for customer materials shipped and received at the warehouse, ensuring that all damages or problems are recorded Develop, implement and enforce material-handling policies/procedures, and regulatory-compliance pro
30、cedures Determine compliance with laws, regulations, and/or standards and complete appropriate documentation as required Maintain accurate and up-to-date inventory records and ensure that inventory reports are prepared and distributed to the customer or General Manager as required. Notify General Ma
31、nager of any capacity or inventory problems Ensure stock is maintained and rotated properly and regularly Prepare warehouse activity reports, including KPIs, daily/weekly operations reports, health and safety, human resources Ensure all material-handling equipment, structures or materials are mainta
32、ined, including regular safety inspections Review the warehouse operation throughout the work process and at completion, including the daily “circle check” to ensure that all products are stored safely Maintain proper security and good housekeeping of both premises and stock Oversee all human resour
33、ces, including:o the training of employees, o staffing actionso staff succession planso staff performance evaluationo employee personal-development planso conducting a coaching session with each employee as requiredo managing conflict and discipline when necessaryo motivating and inspiring team to o
34、ptimize performance both individually and collectively, to build morale and reduce turnovero keeping all employees informed through meetings and written communication Oversee security and general upkeep of warehouse, including regular maintenance of equipment Offer alternative solutions to system an
35、d procedural issues that may disaffect productivity and/or customer service or compromise health and safety Be accountable to the customer for both quality and quantity of output and resolve any problems, ensuring that potential customer complaints are escalated Continuously monitor effectiveness of
36、 the warehouse-operations strategies aimed at reducing operating costs, including wages, and improvement of quality-control procedures Act as the voice of the warehouse operations at management meetings Develop constructive and cooperative working relationships with those on your team, as well as cross-functionally
