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1、unit 7,people,People are people not personnelTom Peters,American management consultant and author,OVERVIEW,Vocabulary-Describing people,Listening-A difficult colleague,Language focus 1-Past simple:negatives and questions,Reading-Stella McCartney,Language focus 2-Question forms,Skills-Negotiating:dea
2、ling,Case study-A people problem,1.I like to work a)alone b)in a team c)with a partner2.For appointments I like to be a)early b)on time c)five minutes late 3.I prefer to work a)at home b)in an office c)outside4.I like to travel a)to new place b)to place I know well c)only when I need to5.In meetings
3、 I prefer a)not to speak much b)to speak a lot c)to be the chairperson,What sort of person are you?For each question choose one answer.,A,Starting up,6.I work beat a)in the morning b)in the afternoon c)in the evening/at night7.I think a lot about a)the future b)the past c)the present8.I like my frie
4、nds or colleagues to be a)intelligent b)good-looking c)funny,Complete your answers with a partner.Then find people with the same answers with you.,B,Starting up,Vocabulary-Describing people,Match the statements 1 to 10 to the ajectives a)to j),They,1.like to spend time with other people2.want to rea
5、ch the top in their career3.have a lot of new ideas4.do what they promise to do5.are usually calm 6.Spend a lot of time doing a good job7.like to be on time 8.encourage other people to work well9.are good at making things work10.like to do things for other people,a)ambitiousb)creativec)hard-workingd
6、)motivatinge)helpfulf)punctualg)relaxedh)sociablei)practicalj)reliable,A,Use adjectives from Exercise A to complete this Human Resources report.,MARIA KARLSSON,Marie is good in a team,and she gets on well with her colleagues.She is extremely _.She is never late for meetings-she is always _.She is ve
7、ry _,she is always meets deadlines.She is in the office at 8:00 a.m.every day and often stays late-she is very _.She is also a very _ person with a lot of ideas for the future of the company.,sociable,punctual,reliable,hard-working,creative,Vocabulary,B,Look again at the adjectives in Exercise A.whi
8、ch types of colleague do you like to work with?Discuss your answers with a partner.,I like to work with ambitious people.They get things done.,Vocabulary file page 148,Vocabulary,C,1.Johns colleague was easy to work with.2.He is very rude to customers.3.He was good at managing people.4.He blamed oth
9、er people for problems.,Listening-A difficult colleague,John Burnham is a property developer.He is talking about a colleagues he worked with.Listen to the first part of the conversation.Mark each statement true or false.,falsetrue falsetrue,A,Listen to the second part of the conversation.Then answer
10、 these questions.,1.How long did John work with this colleague?Five years2.What were two good things about Johns colleague?He was punctual and practical.3.John says,“The company fired him.”why did they fire him?He shouted at a customer.,listening,B,Language focus 1-Past simple:negatives and question
11、s,For negatives and question in the past simple.We use the auxiliary did(didnt)and the infinitive form of the verb.You didnt like your colleague.Did he leave the company?Why did he leave the company?Note the form with the verb to be?Was he a good colleague?No,he wasnt.,Page 124,Put the words in the
12、right order to make sentences from the conversation on page 63.,Negatives1.You/like/didnt/colleague/.You didnt like your colleague.2.how to/people/manage/He/know/didnt/.He didnt know how to manage people.3.at all/his staff/support/didnt/He/.He didnt support his staff at all.Question 4.Why/he/was/to
13、work with/so difficult/?Why he was so difficult to work with?5.his staff/How did/manage/he/?How did he manage his staff?6.at the company/long/was he/How/?How long was he at the company?7.he/was/good at/What/?What was he good at?8.did/leave/the company/he/Why/?Why did he leave the company?,A,Language
14、 focus 1,Correct one mistake in each line of this line message.,2.didnt,3.phone,4.didnt,C,Language focus 1,1.send,Maris,Im sorry.Im having a bad day.I didnt the report out,and I check the figures.I didnt get to the bank on time,and I didnt the suppliers.I tried to call you this morning,but you answe
15、r.I think I need to go home.,sent,wasnt,phoned,not,Read the extract.Then write questions with each of the following words.,Why How long What When Where,Monica grew up in France.She studied Italian at university in Paris.Then she worked in Italy for four years from 1999 until 2003.she left Italy beca
16、use she wanted to study English.She went to London in 2003.Where did Monica grow up?,Work in pairs.Ask your partner questions about their past studies and/or jobs.,Language focus 1,D,E,What did she study?,How long did she work in Italy?,Why did she leave Italy?,When did she go to London?,Stella qual
17、ities By Adrian MichaelsStella McCartney opened her first shop on West 14th Street in New Yorks meatpacking district.She loves the area although she is a vegetarian.The fashion designer is the daughter of Sir Paul and Linda McCartney who was also a famous vegetarian.But Stella feels that the place s
18、uits her style more than New Yorks fashion area such as SoHo or Madison Avenue.McCartney founded her own company after a successful time at the houses of Chloe in pairs.Her new business is a fifty-fifty partnership with Gucci.,Reading-Stella McCartney,Stella McCartney Paul McCartneys daughter.Work i
19、n pairs.Answer this question.Is she:,A,a)an actress?b)a musician?c)a fashion designer?,Now read the article and check your answer.,B,Her friends include actors and musicians such as Gwyneth Paltrow,Sting and Brian Eno,I do have famous friends,she says.But I also have friends that work in a bakery,in
20、 property.I wanted to be a fashion designer when I was young.In those days it wasnt all Versace.I think these days anyones a celebrity.Anyone can have a zoom lens on them.I just happen to work as a fashion designer.Ive got a job and I work hard.McCartney spent her childhood sunmers on Long Island.An
21、d she has both British and American nationality.That explains why she is comfortable with opening her first shop in New York.She did not do any research to see what Americans like.I have no idea if New Yorkers will like my style.I hope so.The research I do is from the heart.I try to create something
22、 that I would like and which reflects my personality.From the Financial TimesFINANCIAL TIMESworld business newspaper.,Reading-Stella McCartney,1.Stella does not eat meat.2.Her mother did not eat meat.3.Stellas company is a partnership with Chloe.4.All Stellas friends are famous.5.Stella can have Bri
23、tish and US passports.6.Stella studied US style before she opened the shop.,Read the article carefully.Are these statements true or false?,true,true,false,true,true,false,C,reading,Match the verbs and nouns to make word partnerships.Check your answers in the article.,Verbs 1.open2.do3.found4.have go
24、t5.spend,Nouns a)timeb)researchc)a jobd)a company e)a shop,Discuss the following questions.,1.What sort of business would you like to start?2.Where would you start it?3.What sort of person would you start a business with?,D,E,reading,Language focus 2-Question forms,We form questions which canbe answ
25、ered with yes or no in two ways.,We begin other types of questions with a question word such as why,where,when or how.,Page 124,1.He like efficient people.Does he like efficient people?2.He caught the plane.Did he catch the plane?3.She can meet Simon on Wednesday.Can she meet Simon on Wednesday?4.Sh
26、e was at the meeting.Was she at the meeting?5.They went to the conference.Did they go to the conference?6.You met the deadline.Did you meet the deadline?,Make yes/no questions from these statements.,A,Language focus 2,Make questions from these statements.Use question words from the box.The answer to
27、 each question is underlined.,1.I bought five.2.They go there twice a week.3.I live in New York.4.Shewants the report tomorrow.,How many did you buy?,How often do they go there?,Where do you live?,When does she want the report?,B,5.We work with Susan?6.They came because they wanted to see me.7.He is
28、 always late because he lives a long way away.8.I interviewed Pierre.,Who do you work with?,Why did they come?,Why is he always late?,Who did you interview?,Language focus 2,Last week Amina went on a training course.Complete the questions on a questionnaire about the course.,BUSINESS TRAINING SOLUTI
29、ONS COURSE EVALUATION,1.choose this training course?a)location b)price c)reputation,Why did you,C,Language focus 2,get to the course?,a)by train b)by car c)by bus,4.like the main presentation?a)Yes,very much b)Yes,it was OK.c)No,start your journey?a)in London b)outside London c)outside the UK,Where
30、did you,How did you,Did you,feel about the course?a)very satisfied b)satisfied c)not satisfied,How did you,6.the tutors helpful?a)Yes,very helpful b)Yes,quite helpful c)No,not helpful,Were,7.Which part find the most useful?a)presentation skills b)meeting skills c)negotiation skills,Did you,receive t
31、he pre-course information?a)more than 3 weeks before the course b)23 weeks before the course c)less than 2 weeks before the course,When did you,D,Listen and tick Aminas answers.,Language focus 2,Skills-Negotiating:dealing with problems,Sophie Bond is a warehouse manager.She is talking to Jacques Mar
32、tin,a director of the company.Listen and answer the questions.,1.What time do Sophies staff leave work?7 or 8 oclock.2.What does Sophie suggest?Hire some part-time staff.3.When will Jacques get back to Sophie?By the end of the week.,A,Listen again and complete the extracts below.,I understand what y
33、oure saying,Sophie,but its just not possible.We _ fire any more staff at the moment.I cant accept that.I told you months ago that my staff work _ hard.I dont know.Its not _ to get the right kind of staff.I _ train them.Even _ part-time worker would make life easier.,Jacques,Sophie,Jacques,Sophie,Wor
34、k in pairs.Role play this situation.Student A is a sales representative for a computer company.You ask the sales manager for a new company car:turn to page 141.Student B is the sales manager:turn to page 146.,I understand you want a different car.Thats right.Last year,Sales managerSales representati
35、ve,Skills,B,cant,too,easy,can,one,C,Useful langage,EMPLOYEEDescribing the problemTheres too muchThere isnt enoughEmphasising the problemIts really important We need to Making suggestionsWhy dont you?We could,MANAGERRespondingIm sorry but I understand butExplaining the reasonsThe problem is The reaso
36、n is RespondingOk,Ill think about it.All right.Ill get back to you.,Skills,Case study-Apeople problem,A people problem,BackgroundBuffet Inc.,a US food company,opened a restaurant chain in Germany last year.Sam Benetti is the head of the Stuttgart office,and Lincoln Davis is its business manager.,The
37、 problemLincoln is ambitious and hard-working,and he speaks four languages.But he is not get on with Sam or the office staff in Stuttgart.,lincoln often wants the staff to stop their to help him.He entertains customers a lot and spends too much money.Lincoln seldom attends meetings.He says,I was wit
38、h a customer.,Case study-Apeople problem,A people problem,Lincoln is unhappy and is thinking of leaving the company.Last week,he had a meeting with Sam.After the meeting,he wrote an e-mail to Sam.,As I said in our meeting,iwork long hours every day anf mostweekends.Our customers say l do a excellent
39、 job,but you and the staff are not helpful.Yesterday morning,for example,I was late.But the night before,I work until 2 in the morning.You criticised me in front of the office staff.I need more help to do my job.,Work in pairs.You are directors from head office,visiting Stuttgart.Director A:turn to
40、page 136.Director B:turn to page 140Read your role cards and discuss the problem.Agree on ine of the following solutions.Try to get Sam and Lincoln to work together successfully.Move Sam and Lincoln to another part of the company.Ask Lincoln to leave the company.,Task,WritingYou are a director of Bu
41、ffet Inc.write a memo to the head of Human Resources about the results of your meeting.,Writing file page 133,Case study,Memo Buffet Inc.Following a meeting on we decided,thank you,Personality funny looks relaxed calm helpful reliable efficient intelligent rude,Looks(blue,brown,green,black)eyes good
42、-looking(black,blonde,brown,grey)hair,Whats he like?Hes ambitious and hard working.whats does he look like?Hes tall and hes got black hair.shes a team player.She works well with her colleagues.,Vocabulary-Describing people,Past simple:negative statements,We use did not/didnt+infinitive without to to
43、 make negative statements about the past.,Form,Past simple:questions,We make questions about the past with did/didnt+subject+infinitive without to.Did you check the figures?Did they have a good time?Didnt Paul tell you?,Question forms,Questions with to be To make questions with the verb to be we put
44、 the subject after the verb.Was he at the meeting?Were there any messages for me?Were they pleased?,2.Questions with a modal verb To make questions with a modal verb we put the subject after the verb Can I see you now?Would you like a coffee?,3.Questions words:what,where,when,and how We put question
45、 words at the beginning of the sentence before a form of do.,Be careful not to use two past forms in the same sentence.Where did you stay?(NOT*Where did you stayed?)Be careful with the word order.(NOT*Where did stay you?),Question forms,To:Carlos Divietro Vice President,HRFrom:Francesca Stein Mandge
46、r HRDate:July 15 th 200-Subject:OvertimeFollowing a meeting yesterday afternoon with the workers Council we have come to an agreement about employee overtime.1.Employees can work a maximum of 30 hours overtime per month.2.Employees can work a maximum of 10 hoursper day.3.Employees can chooose to be paid for overtime or to be given holiday.f s,MEMO,Memos are only used inside the company.The style is formal.,The headings should look like this.,Memo should be short.,Points should be in a logical order and are usually numbered.,You can finish with your intials(like here)or your signature,
