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1、Community Engagementthe challenges&rewards,Angela Fletcher.Head of Libraries and HeritageLondon Borough of Sutton,bc,London Borough of Sutton,outer London authoritygenerally affluent,pockets of deprivation4 star authority,improving well(CPA assessment)cultural services 3 starpopulation 182,70011%BME
2、 populationno strongly or clearly defined group,Sutton libraries,part of Cultural Servicesflagship servicereputation for innovation&excellencebest value review 3 stars9 libraries including the Central Library and the Phoenix Centre,The Phoenix Centre,award winning multi use centredefined geographica
3、l arealeisure,library,youth,community servicesopen planself serviceunstaffed/single staffedcommunity contacts,ThePhoenix Centre,Heritage Service,3 historic housesWhitehall Honeywood Little Holland Housemuseum servicearchives(part of library service)traditional service,Whitehall&Honeywood,What is com
4、munityengagement?,“The process whereby public bodies reach out to the community to create empowerment opportunities.”(Action plan for Community Engagement Building on Success DCLG and LGA,2007),Challenges,most people dont engage with strategies or policies.perceptionshistory of dealing with the serv
5、ice or counciljargon and technical languageformal meetings and documentation,Challenges,we need to:recognise this effectwork around it using different waystrain&encourage stafflisten/encourageavoid jargonuse social occasions,Community engagementhas a cost,staff time,both initially and in follow-up w
6、orkbudget,there is no point in raising expectations without following through,Challenges,we need to:give weight&conviction to community engagement work at all levels political,senior/middle management and on the shop floorprioritise those who control budgets or staffingallow staff time to work with
7、the community,to build trust and linkscelebrate good practice and give recognitionbuild into business plans and LAAs,Challenges,staff dont have the skills or confidence to do community engagement work.massive challengepart of the culturecan be at every levelshape our workforce in different waysgive
8、opportunities&support to those who can dovalue people/social skillsinclude in recruitment,appraisals etctraining&opportunities to take risks,Challenges,the community has unrealistic views or a range of opposing viewshistory of mistrustapathy/lack of interestgroups with unrepresentative or vested int
9、erest viewsits not possible to please one group without upsetting another,Challenges,we need to:be honest dont misleadseek wider viewslook for compromisebuild trust and deliver our promisesif not be honest about why,Community engagementin Sutton,Local committees:Partners SCOLA,The Centre for Volunta
10、ry ServicesSafer neighbourhood committeesSpecific to libraries&Heritage:Friends groupsPhoenix consultative groupMiddleton Circle steering groupExamples:Neighbourhood history project,Middleton Circle Lottery projectLocal Access Points,Rewards,making a difference both to individuals and the communitys
11、teering the service real improvementpolitical involvement and supportfunding bidsprotecting the servicenew ideas/inspiration,Conclusion,there isnt a right waythe only way to learn how,is to go ahead and do itwere not all good at it those of us who arent should do everything we can to support those who are,
