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1、1,Business Continuity ManagementCourse for Advanced Professionals Introduction,2,Subject Area 7:Awareness and Training Programs,3,Lesson Overview,The importance of the business continuity awareness and training programProgram outline and elementsTypes of awareness and training activitiesEvaluating a
2、nd measuring achievements,4,Professional Practices forBusiness Continuity Professionals,Project Initiation and ManagementRisk Evaluation and ControlBusiness Impact AnalysisDeveloping Business Continuity StrategiesEmergency Response and Operations Developing and Implementing Business Continuity Plans
3、Awareness and Training ProgramsMaintaining and Exercising Business Continuity PlansCrisis CommunicationsCoordination with External Agencies,5,Objectives,Prepare a program to create and maintain corporate awareness and enhance the skills required to develop and implement the Business Continuity Manag
4、ement program or process and its supporting activities.,6,The Professionals Role(1/2),Establish Objectives and Components of Corporate BCM Awareness and Training ProgramIdentify Functional Awareness and Training RequirementsDevelop Awareness and Training MethodologyAcquire or Develop Awareness and T
5、raining Tools,7,The Professionals Role(2/2),Identify External Awareness and Training OpportunitiesIdentify Alternative Options for Corporate Awareness and Training,8,The Planning Process,RiskAssessment&Analysis,PlanDevelopment,ProjectPlanning,StrategyDevelopment,Business ImpactAnalysis,Awareness&Tra
6、ining,Objective Implement the plan by making all staff involved in the BCM process understand the developed plan Some key tasks Train and refresh appropriate staff that will be involved in the BCM on a regular basis and when there are changes in the organization Some key deliverables Training conduc
7、ted for key members of each functional team Training conducted for varied audience,9,Plan ImplementationMarinating&Updating Plan,10,Definitions,Awareness Awareness is knowing or reality Awareness implies you have knowledge of something through alertness or observing or interpolating what you see,hea
8、r,feel,etc.From Websters New World Dictionary of the American Language,Training Training is to provide schooling using a process or method Repetition to achieve desired results Train to instruct so as to make proficient or qualified*,11,History of Awareness&TrainingAtomic Civil Defense 1951 Duck&Cov
9、er,12,The“Case”for Awareness&Training,Human error accounts for a significant degree of loss Training employees shows that the organization has taken a standard of due care,13,The“Case”for Awareness&Training,Supports the mission of the organizationDemonstrates organizational commitment,14,The“Case”fo
10、r Awareness&Training,Reminds people of basic security practicesKnowledge of the vulnerabilities and viable risks allows employees to implement better procedures,15,The“Case”for Awareness&Training,If employees are not aware or trained on these vulnerabilities and risks,they cannot be held expected to
11、 demonstrate accountabilityOrients new employees to BCM program,16,The“Case”for Awareness&Training,Raises awareness of the risks of downtime due to business interruptionVisibility lets people know who you are and what you do,17,Purpose of Awareness Programs,Increase knowledge and awareness on how to
12、 prepare for and respond to emergency situations that impact:The organization A facility or location Employees,contractors&visitors,18,Purpose of Training Programs,Knowing how to protect the organization and how to respond to an event will increase the chances for survival Making employees aware of
13、the risks to the organization and the impact of those risks Making employees aware of the plans in place to protect them from a disaster Training employees how to respond during a disaster,19,Program Outline,Who will develop the BCM awareness and training program for your organization?What are the o
14、rganizational BCM awareness and training needs?Define a target audience,20,Program Outline,Create the Vision“To minimize the impact of emergencies and natural disasters on the organization and its employees”www.allianceonline.orgDefine the Mission“To provide the organization and its employees with t
15、he training and resources to meet his vision.”,21,Program Outline,Set goals and objectives Identify specific actions individuals will be encouraged to take Identify the existing organizational capabilities and determine the need for modifications Puzzle 1 SMART Goals,22,Program Outline,Develop key m
16、essage Logo&sloganImplementing the program Match activities with target audience How will it be funded?Identify challenges Measure progress Puzzle 2,23,Program Elements,Engage in partnershipsEnsure senior management buy-in&support“Partner”with other awareness and training efforts in the organization
17、Ensure a long-term sustained approachObtain adequate resourcesEstablish local relevanceOffer a menu of optionsTake it one step at a timeEvaluate program success,24,BCM Awareness Program Topics,Components of Business Continuity PlanImportance of Business Continuity PlansWho are the Business Continuit
18、y Plan coordinatorsWhere BC plan information can be foundWhen the BC plan is exercised/invokedHow the BC plan is exercised/invoked,25,Types of Awareness Activities,Kick off day Annual presentation to senior management on state of programOrientation for new employeesBCM Awareness WeekDesign a websieV
19、ideos/DVD,26,Promoting AwarenessPrint materials,NewslettersPosters,Signs,StickersPersonal Memo from CEO,CIO,or DirectorPamphlets and brochures,Pay check insets Information packagesSurveys Calendars Tent cardsDisplay booths,27,BCM Training Program Topics,All personnel should be responsible for:Recogn
20、izing and reporting an emergency Warning other employees in the area Taking security and safety measures Knowing the location and use of common emergency equipment DRI,28,BCM Training Program Topics,Role in execution of BC plan Function-specific training Hazardous materials Safety&securityEmergency
21、response proceduresPre-exercise training BCM software training http:/www.pbs.org/avoidingarmageddon/,29,BCM Training Program Topics,Individual roles and responsibilitiesNotification proceduresEscalation proceduresEvacuation,shelter,and accountability procedures,30,Types of Training Activities,Comput
22、erClassroomExercise basedExternal to organizationOrganization-wide campaign,31,Types of Training Activities,Exercise based Tabletop exercises Walk-through drills Functional drills Evacuation drills Full-scale exercises,32,Tools&Techniques,Highlight overall objectivesOutline specific goalsIdentify ho
23、w employees can participateDeliver key messages,33,Tools&Techniques,Obtaining a commitmentPrompts Posters Decals Reminder emails,34,Tools&Techniques,Promotional items T-shirts,mugs,pencils,etc.Keeps message in front of target audience Acknowledge service Acknowledge reaching milestones Other users?,
24、35,Tools&Techniques,Location for program promotion Display in high traffic areas Set up a booth What does the organization allow?,36,Tools&Techniques,Identify other opportunities for education Professional business continuity planning conferences and seminars User groups Publications,37,Awareness&Tr
25、aining Administration,Annual training schedule Quarterly training sessions Represent targeted audience Should be scheduled 12 months in advanceWhen major organizational changes occur,38,Evaluating&Documenting Sessions,Document training effortsAnnual employee review processAnnual budgetary review pro
26、cessReview goals and objectives,39,Measuring Achievements,Evaluate impact of approach What is working?What is not?Define gapsEvaluate program Qualitative Face to face survey Quantitative Measurable facts and numbers,40,Success Factors,Included in new employee orientationPart of the overall budget pr
27、ocess Recovery personnel section is part of internal phone directoryDepartment heads are responsible for updates/changesTeams and members are visible Part of employee annual review process,41,Summary,Awareness&training activities should be designed to meet the needs of target audienceYour business continuity team needs to understand the relevance of BCM training exercises to the core processes of their business unitsDesigning and adhering to an awareness&training schedule will help keep the organization stay focused on BCM efforts,42,Sample Questions,
