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1、Measuring and Comparing KPIs for Best value,Pete Sinclair,SPSS BIJune 2000,What do we need to measure?,Various types of dataTransactional,e.g Rent CollectionsPeriodic,e.g.Monthly data on Council Tax ArrearsOccasional e.g.Feasibility StudiesAnnual e.g Total Library Borrowings per head,Why do you need
2、 to measure regularly?,You need to measure all these things regularly for monitoring and intervention purposes.What do we mean by this?Analysis can give you an insight into what might be going wrong and.Help you identify what actions and interventions might help put it rightYou might report annually
3、,but you cant wait until report time to try and put things right.,How do you measure regularly?,SurveysCollection of DataRetrieval of DataAnalysis of DataBenchmarkingMonitoring effectiveness of interventionsReporting and Deployment of results,Some questions you could ask yourselves?,How is the data
4、collected?Where is it stored,and in what format?How is it retrieved and how often?How do we quantify results and predict them?How do we report our findings and deploy results?How Difficult and time consuming is all this?We will demonstrate that it neednt be difficult or time consumingWhat is the key
5、 difference between a KPI and a KPP?,Indicators and predictors,Indicators allow you to monitor the effectiveness of your activitiesPredictors allow you to determine how effective they will be.Only possible through detailed analysis.effective they will be.Only possible through Data Mining.,Indicators
6、 and predictors,Indicators allow you to monitor the effectiveness of your activitiesPredictors allow you to determine how effective they will be.Only possible through detailed analysis.,Data Mining,Determining,How do you get at the data?,Data is DataIt is not informationTurning data into Information
7、 is what we do,and have done for 30 years.Introducing Vento for Best Value,So,What is Vento?,A complete end to end turnkey solution.Fully implemented by SPSS Professional Services StaffFixed Fee Fixed Implementation timeClearly identifiable deliverables at the outsetTried and tested robust technolog
8、y many similar implementations world-wide.Flexible enough to meet any changes inflicted on you by DETR/Audit Commission etc.,How can we help?,Performance MeasurementPerformance UnderstandingPerformance MonitoringCommunicationEfficiency&Best Practice,Efficiency&Best Practice,What if,when trying to achieve best value,you could have access to resources and advice on best practice?Prepared questionnairesPre-packaged analysis and reportingWeb page http:ukbestvalueHelp lineTrainingConsulting,What Next?,One size doesnt fit allContacting us:Email:bestvaluespss.co.ukTelephone:01483 719225,
