《营运干部工作培训(1).ppt》由会员分享，可在线阅读，更多相关《营运干部工作培训(1).ppt（14页珍藏版）》请在三一办公上搜索。
1、,营运干部培训(管理技能),Training Objectives培训目标,To learn more about Carrefours mission and Sales Manager responsibilities.更多地了解我公司的使命和课长的职责To Learn how to better communicate with the team学习如何更好地与我的团队沟通.To learn how to better develop my team 学习如何更好地发展团队To learn how to plan my work and manage my time 学习如何计划我的工作
2、和管理我的时间,我们的一切工作的核心是为了让顾客满意。,Customer Satisfaction顾客满意,All Our Efforts Must Be Directed Towards Customers Satisfaction.,The Role Of Managers经理的角色,Managing tasks 管理任务Leading people领导员工To make sure work gets done and people get satisfied.确保工作得以圆满完成并且员工获得满足。,The Roles Of An Effective Manager一个有效经理的角色,A
3、bridge between business goals and business results连接经营目标与经营结果的一座桥梁A bridge between employees and the top management连接员工和高层管理的一座桥梁A coach for employee development员工发展的指导者An initiator of continuous improvement持续不断改进的倡导者,Three Types Of Questions三种不同类型的问题,Building Relationship 培养关系,Establish your credib
4、ility树立你的威信Develop mutual trust培养相互的信任Respect your team尊重你的团队,经理,How to take over your position as Sales Manager如何树立课长的威信,Individual meeting with your team members给每个团队成员单独见个面Use tools to help you manage利用工具来帮助你来管理Be strong and energetic表现坚强、充满活力 Always be in charge,never lose control永远掌握主导权，决不可失去控制
5、Always be aware of what your team is doing时时了解你的团队在做什么Do it from the very beginning,do not wait一开始就做起来，不可等待,SMART Goals聪明目标,Goals without SMART非聪明目标Increase turnover提高营业额Train more employees培训更多的员工,Goals with SMART聪明目标In the last quarter of 2000 My department will increase turnover by at least 5%ove
6、r the same period last year.2000 年第四季度，跟去年同期相比，提高营业额 5%。By the end of November,I will have two employees trained on how to use SYSTEM.到十一底，教会两个员工如何使用 系统,?,Anticipate预见,Ask Your self:问你自己：What will be selling well in the coming six months接下来六个月，什么单品会畅销What might not be selling well in the coming six
7、months 接下来六个月，什么单品应该清仓What can I/my team do to prepare for the upcoming busy period(big promotion event,festival)?为即将到来的繁忙季节(大型促销活动)，我和我的团队现在能做些什么准备工作What might go wrong in my department and what can I do now to prevent it?我的部门可能会出现什么问题，我如何应对,Effective Planning Tools有效的计划工具,Calendar 月历(每日,每周,每月)Dail
8、y to Do List 每日工作清单,Time Analysis时间运用分析,Study your Calendar and Daily to Do List and Consider:研究你的工作月历和每日工作清单，考虑：When is the best time to do some planning？什么时段最好是用来做一些计划性的工作？TG schedule,Promotion Events,Market Survey？TG计划表、促销活动、市场调查？When is the best time to do some paper work such as writing reports
9、？什么时段最好是用来做一些文牍工作，如写报告？When is the best time to meet with suppliers？什么时段最好是用来跟供应商面谈？When is the best time to do financial work？什么时段最好是用来做财务性的工作？Calculation,Analysis,Checking financial documents？计算、分析、检查财务票据？When is the time you have to stay in the store?什么时段你必须待在卖场里？,Daily to Do List每日工作清单,Date:日期：10/3,User使用人：Wang Jun,营运全体员工的准则:,令行禁止!,老板永远是对的,因为他比你负担更多的责任!,立即行动,不要讨论!,
