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1、Standard Ground Handling Agreement 2002IATA标准地面代理协议(2002版本)Annex A Ground Handling Services附件A地面服务项目Table of Contents目 录Section 1.Representation, Administration and Supervision第一节代表、行政管理和监督1.1 General 总则1.2 Administration Functions行政管理职能1.3 Supervision and/or Co-ordination of Services Contracted by
2、the Carrier with Third Party(ies)对承运人与第三方协议服务的监督和协调Section 2.Passenger Services第二节旅客服务2.1General 一般服务 2.2Departure出发2.3Arrival到达 2.4Remote/Off Airport Services机场以外的服务2.5Intermodal Transportation多种运输方式联运Section 3.Ramp Services第三节 机坪服务3.1Baggage Handling行李处理3.2Marshalling引导飞机3.3Parking飞机停靠3.4Cooling a
3、nd Heating制冷和供暖3.5Ramp to Flight Deck Communication机坪与驾驶舱间通信3.6Loading and Unloading装机和卸机3.7Starting启动3.8Safety Measure安全措施3.9Moving of Aircraft飞机移动3.10Exterior Cleaning外部清洁3.11Interior Cleaning内部清洁3.12Toilet Service厕所清洁3.13Water Service加水服务3.14Cabin Equipment客舱设备3.15Storage of Cabin Material客舱物品的存放
4、3.16Catering Ramp Handling配餐机坪操作3.17De-icing/Anti-icing Services and Snow/Ice Removal除冰/防冰服务和除雪/冰Section 4.Load Control, Communications and Flight Operations第四节载量控制，通信及航务签派4.1Load Control载量控制4.2Communications通信4.3Flight Operations General 航务签派-总则4.4Flight Operations Flight Preparation at the Airport
5、 of Departure航务签派-始发站的航班准备 4.5Flight Operations Flight Preparation at a point Different from the Airport of Departure航务签派-非始发站的航班准备4.6Flight Operations en-route Flight Assistance航务签派-航路飞行协助4.7Flight Operations Post-flight Activities航务签派-航后工作4.8Flight Operations En-route Re-dispatch航务签派-飞行中的再遣派4.9Fli
6、ght Operations Crew Administration航务签派-机组管理Section 5.Cargo and Mail Services第五节货物及邮件服务5.1Cargo and Mail Handling General货物和邮件处理总则5.2Custom Control海关监控5.3Irregularities Handling不正常情况处理5.4Document Handling文件处理5.5Physical Handling Outbound/Inbound出港/进港 实体处理5.6Transfer/Transit Cargo联运/过境货物5.7Post Office
7、 Mail邮件Section 6.Support Services第六节支援服务6.1Accommodation场所安排6.2Automation/Computer System自动化和电脑系统6.3Unit Load Device(ULD) Control集装设备管理6.4Fuel Farm(Depot)油料公司（库房）6.5Ramp Fuelling/Defuelling Operations机坪加油/抽取燃油服务6.6Replenishing of Oils and Fluids添加滑油和液压油6.7Surface Transport地面交通6.8Catering Services Li
8、aison and Administration配餐服务-联系和管理Section 7.Security第七节安全7.1Passengers and Baggage Screening and Reconciliation旅客与行李过机检查及对照7.2Cargo and Post Office Mail货物与邮件7.3Catering配餐7.4Aircraft Security飞机的安全7.5Additional Security Services其它安全服务Section 8.Aircraft Maintenance第九节飞机维护8.1Routine Services例行维护8.2Non-R
9、outine Services非例行维护8.3Material Handling器材处理8.4Parking and Hangar Space飞机停放及机库Section 1.Representation Administration and Supervision第一节代表和行政管理和监督1.1 General总则1.1.1 (a) Provide 提供or或(b) arrange for 安排guarantee or bond to facilitate the Carriers activities.保证或担保以方便承运方的运营。1.1.2 Liaise with local autho
10、rities.与当地有关主管部门联系。1.1.3 Indicate that the Handling Company is acting as handling agent for the Carrier.表示作为承运人的服务代理人而行事。1.1.4 Inform all interested Parties concerning movements of the Carriers aircraft.向有关各方通报关于承运人飞机动态。1.2 Administrative Function1.2.1 Establish and maintain local procedures.建立和依照本地
11、程序操作。1.2.2 Take action on communications addressed to the Carrier.对发给承运人的信息进行处理。1.2.3 Prepare, forward and file reports/statistics/documents and perform other administrative duties.准备、发送并对有关报告/数据/文件进行归档，以及履行其它行政职能。1.2.4 Maintain the Carriers manuals, circulars, etc., connected with the performance o
12、f the services.对与提供服务相关的承运人的手册、通告等进行保存。1.2.5 (a)Check检查(b)Sign签字认可(c)Forward交送on behalf of the Carrier invoices, supply orders, handling charge notes, work orders.承运人的账单、供货单、代理费、工作单等。1.2.6 Effect payment, on behalf of the Carrier, including but not but not limited to:代表承运人支付以下款项，包括但不仅限于：(a) airport,
13、 customs, police and other charges relating to the services performed.机场，海关，警察及其他与服务相关的收费。(b) Cost for provisions of bond guarantee.提供担保书的费用。(c) Out-of-pocket expenses, accommodation, transport, etc.支付各种现金费用，如食宿费，运输费等。1.3 Supervision and/or Co-ordination of Services Contracted by the Carrier with Th
14、ird Party(ies)对承运人与第三方之间协议服务进行监督和协调1.3.1(a)Supervise监督(b)Co-ordinate协调services contracted by the Carrier with third party(ies).承运人与第三方所签订协议中的服务。Section 2Passenger Services第二节旅客服务2.1General一般规定2.1.1Inform passengers and/or public about time of arrival and/or departure of Carriers aircraft and surface
15、 transport.向旅客和/或公众通报承运人飞机及地面运输车辆的到达和/或出发时间。2.1.2Make arrangements for stopover, transfer and transit passengers and their baggage and inform them about services available at the airport.安排好中途分程、转机及过境的旅客及行李，通知他们有关在机场的服务事项。2.1.3When requested by the Carrier,当承运人要求时，(a) Provide提供or或(b) Arrange for安排sp
16、ecial equipment, facilities and specially trained personnel, for assistance to 特殊设备、设施和受过特别训练人员为以下人员提供服务：(1) unaccompanied minors.无人陪伴儿童(2) disabled passengers.病残旅客(3) VIPs.重要旅客(4) transit without visa passengers (TWOVs).无签证过境旅客(5) deportees.遣返旅客(6) Special medical transport特殊医务运输(7) others, as spec
17、ified in Annex B.其它附件B中特别指明的服务2.1.4Assist passenger when flights are interrupted, delayed or cancelled.当航班中断、延误或取消时负责协助安排旅客。2.1.5If applicable, arrange storage of baggage in the Customs bonded store (any fees to be paid by the passenger).如可能，根据旅客要求将行李寄存在海关监管区域（有关费用应向旅客收取）。2.1.6(a)Notify the Carrier
18、of complaints and claims made by the Carriers passengers.将承运人旅客有关投诉和索赔要求告知承运人。(b)Process such claims.处理上述投诉。2.1.7Handle lost, found and damaged property matters.处理丢失、找到和损坏行李事宜。(a) accept baggage irregularity reports.接受行李不正常事故记录报告。(b) enter data into baggage tracing system.将有关数据输入行李查询系统。(c) maintain
19、baggage tracing system files for period specified in Annex B.根据附件B中规定，将行李查询系统有关文件保留一段时间。(d) make payments for incidental expenses.负责支付事故赔偿费用。(e) arrange for delivery of delayed baggage to passengers负责安排将迟到行李交付给旅客。(f) handle communications with passengers.负责与旅客间的联系。2.1.8Report to the Carrier any irre
20、gularities discovered in passenger and baggage handling.向承运人报告旅客和行李服务中出现的不正常情况。2.1.9(a) Provide提供or或(b) Arrange for安排(1) check-in position(s),值机柜台(2) service counter(s) / desk(s) for other purposes,其它服务柜台(3) lounge facilities,休息室设施(4) porter services搬运服务(5) other services as specified in Annex B.附件B
21、中所规定的其他服务。2.1.10Perform on behalf of the Carrier the following sales functions以承运人名义履行如下销售职能(a) reservation订座(b) issuance of transportation documents出具运输凭证(c) e-ticketing电子客票as specified in Annex B上述服务参见附件B具体规定。2.2Departure出发2.2.1Perform pre-flight editing.航班出发前准备工作。2.2.2Manage Automated Check-in de
22、vice(s) and 管理离港系统并(1)Provide提供or或(2)arrange for安排(a) Stock Control存货控制(b) Stock replenishment存货补充(c) Hosting主机(d) Routine maintenance例行维护(e) Servicing and repair服务和维修(f) Other, as specified in Annex B其它在附件B中明确规定的服务。2.2.3Check and ensure检查并确保(a) that tickets are valid for the flight(s) for which the
23、y are presented. The check shall not include the fare.旅客出示的客票是否有效，但这种检查不包括票价检查。(b) Check that tickets presented are not blacklisted in the industry ticket service data base. Blacklisted documents shall not be honored and immediately reported to the Carrier.根据航空业客票数据库检查客票是否被列入黑名单范围；被列入黑名单的客票不应被接收并要立即
24、向承运方报告。2.2.4 (a) Check travel documents (passport, visas, vaccination and other certificates) for the flight(s) concerned, but without the Handling Company having any liability.查验与该航班有关的旅行证件（护照、签证、免疫证及其他证明）,但代理人对此不承担任何责任。 (b)Enter required passenger and/or travel document information into Carriers a
25、nd/or government system.在承运人和/或政府系统内输入所需的旅客和/或旅行证件的相关信息。2.2.5(a)Weigh and/or measure checked and/or cabin baggage,对托运行李和/或客舱行李进行称重和/或测量尺寸。(b)Record baggage figures记录行李数据for包括如：(1)initial flight.始发航班。(2)subsequent flight(s).续程航班。2.2.6Excess Baggage逾重行李(a) determine excess baggage确定逾重行李(b) issue exces
26、s baggage ticket开具逾重行李票(c) collect excess baggage charges收取逾重行李费(d) detach applicable excess baggage coupons撕下相应的逾重行李联2.2.7Tag checked and/or cabin baggage for为托运行李和/或客舱行李贴上行李标签包括(a) initial flight始发航班(b) subsequent flight(s)续程航班2.2.8Effect conveyance of checked baggage to the baggage sorting area.将
27、托运行李送至行李分拣区域。2.2.9Effect conveyance of oversized checked baggage to the baggage sorting area.将超大行李送至行李分拣区域。2.2.10Collect airport and/or any other service charges from departing passengers.向出港旅客收取机场税和/或其它服务费2.2.11(a)Carry out the Carriers seat allocation or selection system执行承运人的座位分配或自选制度。(b)Issue bo
28、arding pass(es) 发放登机牌。(c) Detach applicable flight coupons撕取相应的乘机联for包括如(1) initial flight.始发航班(2) subsequent flight(s).续程航班2.2.12Handle 处理(a) denied Boarding process拒绝登机事宜(b) denied Boarding compensation拒绝登机赔偿2.2.13Direct passengers through controls to the aircraft.引导旅客登机。2.2.14At the gage perform在
29、登机闸口，履行如下职责(a) check-in接收旅客(b) check baggage接收行李托运(c) verification of travel documents验证旅行证件(d) upgrades and downgrades升舱和降舱(e) handling of stand-by list处理候补旅客名单(f) verification of cabin baggage检查客舱行李(g) manage the boarding process监督登机流程(h) reconciliation of passenger numbers with aircraft documents
30、 prior to departure飞机起飞前对旅客人数和舱单人数进行对照(i) other gate functions as specified in Annex B.在附件B中规定的其它登机闸口服务。2.3Arrival到达2.3.1(a)Perform操作or或(b)Arrange for安排opening/closing aircraft passenger doors.开启/关闭机舱门。2.3.2Direct passengers from aircraft through controls.引导旅客通过各检查点。2.3.3(a)Provide for提供or或(b)arrang
31、e for安排(1)Transfer desk/connection services转机柜台/中转服务(2)Baggage recheck行李的再次托运2.4Remote/Off Airport Services远程/机场外的服务2.4.1Inform passengers/public about time of arrival/departure.向旅客/公众通知班机到达/起飞时间。2.4.2Handle departing passenger and baggage.接待出港旅客及其行李。2.4.3Carry out passenger and baggage handling as
32、described in Sub-Section 2.1 and 2.3.按2.1及2.3的规定提供旅客和行李服务。2.4.4Direct departing passengers to connecting transport to the airport.引导出港旅客搭乘民航班车去机场。2.4.5Handle passengers arriving from the airport.接待从机场乘民航班车到达的旅客。2.4.6Deliver baggage to passengers in accordance with local procedures.按当地程序将行李交付给旅客。2.5I
33、ntermodal Transportation by rail, road or sea以铁路，公路或水路方式多种运输方式联运2.5.1Handle departing passengers and baggage.处理始发旅客和行李。2.5.2Carry out passenger and baggage handling as described in Sub-Section 2.1, 2.2 and 2.3, where applicable, substituting “rail, road or sea transportation” for “aircraft”, and “fl
34、ight(s)”, and “terminal” for “airport”.根据2.1、2.2及2.3中的规定提供旅客和行李服务，并按实际情况，将飞机和航班置换为铁路，公路或水路运输，机场置换为车站。2.5.3Direct departing passengers to connecting transport.引导出发旅客搭乘后续交通工具。2.5.4Load baggage on connecting transport, as directed by the rail, road or sea transport operator.根据铁路、公路或水路运输规定的要求将行李装上后续的交通工
35、具。2.5.5Handle arriving passengers and baggage from the rail, road or sea transport operator.处理由铁路、公路或水路方式进港的旅客和行李。2.5.6Direct arriving passengers through controls to the Carriers flight departure services.引导到达旅客通过隔离区域到达承运人始发航班服务区域。2.5.7Offload baggage from connecting transport, as directed by the ra
36、il, road or sea transporter and transfer it to the Carriers airport services.根据铁路、公路或水路运输规定的要求将行李由衔接交通工具上卸下。Section 3Ramp Services第三节 机坪服务3.1Baggage Handling行李处理3.1.1Handle baggage in the baggage sorting area.在行李分拣区域处理行李。3.1.2Prepare for delivery onto flights将如下行李种类准备好装上航班：(a) bulk baggage散装行李(b) UL
37、Ds集装设备3.1.3Establish the number and/or weight of对以下进行数量清单和称重(a) bulk baggage散装行李(b) built-up ULDs打板后的集装设备3.1.4Offload卸下(a) bulk baggage散装行李(b) ULDs集装设备3.1.5Prioritise baggage delivery to claim area.将优先行李送至行李提取区域。3.1.6Deliver to claim area将以下送至行李提取区域(a) Baggage行李(b) Oversized baggage超大行李3.1.7Transfer
38、 baggage转机行李(a) Provide提供or或(b) Arrange for安排(1)Sortation of transfer baggage转机行李的分拣(2)Storage of transfer baggage prior to dispatch (storage time limits to be specified in Annex B).行李发运前对转机行李的存放（存放时间限制在附件B中予以规定）。(3) transport of transfer baggage to the sorting area of the receiving carrier.将转机行李送至下
39、一承运人的行李分拣区域。3.1.8Handle crew baggage.处理机组行李。3.2Marshalling飞机引导3.2.1(a) Provide提供or或(b) Arrange for安排marshalling at arrival and/or departure.飞机起飞或到达时的引导工作。3.3Parking飞机停放3.3.1(a)Provide提供(b)Position and/or remove放置和/或移动wheelchocks.轮档。3.3.2Position and/or remove放置和/或移动(a) landing gear locks.起落架锁销。(b) E
40、ngine blanking covers.发动机罩。(c) Pitot covers.空速管套。(d) Surface control locks.操作控制面锁销。(e) Tailstands and/or aircraft tethering.尾撑杆及飞机系留绳。3.3.3(a) Provide提供(b) Arrange for安排Ground power.地面电源。3.4Cooling and Heating供冷和供暖3.4.1(a)Provide提供(b)Arrange for安排cooling unit.供冷设备。3.4.2(a)Provide提供(b)Arrange for安排he
41、ating unit.供暖设备。3.5Ramp to Flight Deck Communication机坪与机舱间通话3.5.1Provide headsets.提供通话耳机。3.5.2Perform ramp to flight deck communication在以下情况下，进行机坪与机舱间通话：(a) during tow-in and/or push-back.飞机拖进和/或推出时。(b) during engine starting.发动机开车时。(c) for other purposes.因其它目的需要时。3.6.Loading and Unloading装机和卸机3.6.1
42、(a)Provide提供(b)Arrange for安排(1)passenger steps.客梯车(2) flight deck steps.驾驶舱客梯。(3) suitable loading bridges.合适的廊桥。3.6.2(a)Provide提供or或(b)Arrange for安排(1)passenger旅客(2)crew机组transport between aircraft and airport terminals.在飞机与候机楼之间的交通工具。3.6.3(a)Provide提供or或(b)Arrange for安排suitable equipment for loadi
43、ng and/or unloading.适当的设备用于装机和卸机。3.6.4(a)Provide提供or或(b)Arrange for安排equipment and personnel to perform baggage delivery and pick-up at aircraft.设备和人员负责从飞机上搬运行李。3.6.5(a)Provide提供or或(b)Arrange for安排equipment for transport and assembly of 设备对以下进行运输和收集：(1)baggage行李(2)cargo货物(3)mail邮件(4) document文件between agreed points on the airport.在机场内经双方同意的地点间进行运输。3.6.6(a)Unload aircraft, returning lashing materials
