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1、The Speed of Trust,Stephen M.R.Covey,Trust Myths,Myth Trust is nice to have-social virtue Reality Trust is hard-edged economic driver gives speed&low costs that can be measuredMyth Trust is slow Reality Yes:restoring trust takes time,&building trust sometimes can be slow,but once established Trust p
2、roduces speed nothing else is as fast,3,Measures of Trust,With Trust,WithoutTrust,Speed,Cost,Four Cores of Credibility,IntegrityIntentCapabilitiesResults,Trusts 13 Behaviors,Talk StraightDemonstrate RespectCreate TransparencyRight WrongsShow LoyaltyDeliver ResultsGet Better,Confront RealityClarify E
3、xpectationsPractice AccountabilityListen FirstKeep CommitmentsExtend Trust,5 Character Behaviors,Talk straight or lyingDemonstrate Respect or not to show respectCreate Transparency or Hide,cover up things,not explaining your reasons behind your actionsRight Wrongs deny or justify wrongsShow Loyalty
4、betray or take credit yourself,5 Competence Behaviors,Deliver Results perform poorly or fail to deliverGet Better force fit become irrelevantConfront Reality give lip service,ignore realityClarify Expectations leave expectations unclearPractice Accountability point fingers,dont take responsibility,3
5、 Character&Competence Behaviors,Listen First speak first/listen last or not at allKeep Commitments Over promising&under-delivering#1 way to build trust,destroys trust fast.Extend Trust to Others withhold trust.Real trust!,Smart Trust Matrix,From Trust to Influence,Who influences You?Who do You influ
6、ence?How?,Maslows Hierarchy of Needs,Physiological,Safety,Social,Self-esteem,Self-actualization,survival,sustenance&comfort,security&protection.,contact,and feeling loved&valued,a positive self image,and to have personal satisfaction,goal of reaching full potential the best&brightest,MEET JOHNNY“THE
7、 BAGGER”,How does Johnny“the Bagger”Influence Others?,http:/,Maslows Hierarchy of Needs,Physiological,Safety,Social,Self-esteem,Self-actualization,comfort,sustenance&survival,security&protection.,contact,and feeling loved&valued,a positive self image,and to have personal satisfaction,goal of reaching full potential the best&brightest,Four Cores of Credibility,IntegrityIntentCapabilitiesResults,
