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3、 business,and increasing profits.,Key learning,Optimize customers life-time value in a cost effective wayLoyal relationship,based on mutual understanding,based on personalized interactivityRight message/right time/right peopleRetention and acquisitionTurn SELLING process into BUYING process,Recogniz
4、e Reward More information Do sth special,UpgradeCross sell,Loyalty,Case study,Gift serviceincrease the customer retention rate and annual sales to existing customers in a cost-effective wayHome entertainmentuse technology to deliver a useful product and increase its relevance to each customerGrocery
5、 shoppingprovide a service for a standard task that stands out from similar service and keeps customers by providing personalized service not only discounts,Key elements,A name list to startA dB SYSTEM to runHardware&softwareMarketing staff&technology staffIntegrate systemManagementpersonalizationin
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