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1、,Web Agency Service Domain,Web Building,Web Solution,Web Consulting,Web CIWeb DesignWeb application,e-Business ConsultingMarket Analysis,e-Marketing,E-CRM,e-Marketplace,SCM,Supplier,Customer,Supplier,Customer,Order Fulfillment,e-Business Value Chain,Consulting,Marketing,Contents,Flash,Design,Coding,
2、CTI,UMS,Mailing,Server,D/B,Creative,Interaction,System,ebiz Integration,Strategy,Sopping,eCRM,IRM,VOC/RMS,e-Learning,Interactive Full Service,ebiz,eSolution,eBiz Sector&Solution,eSolution,LIFE,System,INFORMATION,COMMUNICATION,TechnoVillage,/,/,/,/,/,/,Mail+SMS+Fax+,DB,/,eBiz Total Service,eBizStrate
3、gy,eBizOperation,eBizConsulting,Planning,Contents,Solution,eBusiness Integrator,eBizBuilding,Marketing,eBiztotal service,eBusiness Transformation,Supplier,Supplier,Supplier,stockholder,Employees,On-line,Off-line,SCMERPIPS,eCompany,EIP/KMS/GW,IRM/RMS/PRM,WebSiteCRM/CP,Partners,Customer A,Customer B,C
4、ustomer C,Supplier A,Supplier B,Supplier C,eBiz Consulting,eBiz Solutions,eBiz Integration,eBiz Solutions&Service,Internet AreaBSP AreaSI AreaNI Area,PACS,ERP,CRM,EIP,Mailing,B2Emall,IntegrationDevelopers,Web Service,EnterpriseSolution,Business Fields:SI Development&Solutions,零 碳现场观众,零 碳城市照明,中电能全额投资
5、,中电能技术支持,零碳大运会,零 碳运动场馆,零 碳大赛奖牌,零 碳参赛运动员,Data Integration,Enterprise CRM,eCRM,Data Warehousing/Integration,TransactionData,CustomerProfile,eBiz Total Service,Web LogData,Data Base,SM MU,SI MU,NI MU,R&D MU,eBizTotal Service,e-CRM,Service,Sales,CRMData Warehousing/Integration,SMSChannel,Web FAXChannel,
6、eMailChannel,Web SiteChannel,Post channel,Consumer,Investor,Purchaser,Analyst,The press,Club,Marketing,Customer Interaction PlatformsInteraction Management Infrastructure,Customer Communications,E-Mail,EDMS,GW,KMS,2(),ERP,1(),CRM,SCM,E-Planning,Office Management System,eCRM,WCMS,IRM/PRM,Mailing,MES,
7、CTI,PABX,IBS,Network Integration Automation System Enterprise Network,CRM/DW,EIP/EKP,ERP/SCM,GW/KMS,SI consulting SI development SI management,Web consulting Web development Web management,NI Area,SI Area,Web SI Area,eBiz Solutions&Service,Web SI AreaSI AreaNI AreaSystem Area,DW/E-CRM/CRM,E-Marketpl
8、ace,SCM,ElS,GW/KMS,ERP,CMS,Management&Business,B2B,Marketplace,IPS,EIP/EKP,PMS,Partner&Supplier,Customer,B2E,B2C,B2M,eBiz Sector&Solutions,2004,Consulting,eSolution,2004,Web Building,Web integration Publishing DB generation,Web Design,Innovation,Operation,Optimization,Business&IT Strategy,Supply Cha
9、in Execution,eBiz Enterprise Management,SI AreaNI AreaSolution AreaSM AreaInternet AreaR&D AreaConsulting Area,SI Business Area,SI consulting SI development SI management N/W management New technology,Network Integration-Network Consulting-Network Integration-Network Management,CRM,Forecasting,Oppor
10、tunity Management,Configuration,Generation,Forecasting,Customer CareSpare Management,ForecastingPersonalizationCampaign ManagementMarketing Encyclopedia,ERP,CMS,SCM,EIP,eStrategy,Solution&Service-SI Development&Solutions,Marketing,Sales,Services,One-Stop Service,10%,10%,5%,5%,BSP,IT consulting IT de
11、velopment IT management N/W management New technology,Wireless Internet,Web Contents,Web Mailing,Web SI,eBiz Solutions&Service,BSP AreaInternet AreaSI AreaNI AreaConsulting Area,BSP MU:(Business Service Provider Management Unit),Internet AreaBSP AreaSI AreaNI Area,55%,15%,20%,10%,eBiz Solutions&Serv
12、ice,Consulting for eBizeStrategy Consulting.eManagement ConsultingeBusiness Restructure Consultinge-CRM,e-Marketing Consulting,e-Solution/e-Infra/e-Infra,SI consulting&management,Network Integration/Automation System,IT development&management,e-Business Perspective,eBiz Consulting,e-Marketing&Promot
13、ion,eCreative&Contents,eBiz SI&Solutions,eBiz Service Domain,eBizTotal Service,e-CRM function,e-Customer Relationship Management,e-CRM,e-CRM,Adaptation,Analysis,Data Gathering,eBiz Solution analysis _e-CRM,/,46%,22%,19%,Source:Executive Issues Survey CEO Global Business Study,The Alexander Group,Inc
14、orporated,7%,6%,Summary,?,CEO,1 2 3 4/5 Restructuring6 7(Globalization)8 9(Geopolitical),1 2 3 4 5 6 7 Restructuring8(Globalization)9(Value-Added Supplier Relationships),1.,5.,4.,3.,2.,1.,()?,Site?,Site Site(,)?,/?,?,eCRM,e-CRM,2,1,2,3,90,:60%(80 90%),:40%,2,3.,2.,4.,5.,6.,1.,2,(),/,:100/:10,/(),-,:
15、,5,Strategy,Contents,Solution,Brand A,Brand B,(),Ebiz,Brand C,Summary,-,Integration Branding&Identity,Off-line On-line Business WCMS e-CRM,1.7()2.Web Solution,Off line Business On line Business,Vision,Mission,Planning,1.Summary,-,Supplier,Customer,eCompany,e-Business Sector&Solutions,Partner,Stockho
16、lder,Employee,IPSSCM,IRMPRM,e-Marketing,GW+KMSEDMS,Buy Side,Sell Side,ERPEIP,e-Business Solutions,Customer,Partner,Shareholder,Employee,Sales Team,System Team,ConsultingTeam,SI MU,NetworkTeam,AutomationSystemTeam,EnterpriseNetworkTeam,NI MU,eBiz,CRM,EIP,R&D,eBiz Collaboration Network,Website Strateg
17、y,Site E,Site B,Site H,Site F,Site A,Site G,E-biz Transformation,AS IS,TO BE,Site C,Site D,Strategy and Implementation,e-Shopping,Information,eBusiness,Business Function&Strategy,Himart,2.,?,Publish,Interact,Transact,Integrate,Customer Information AccessHSE Communication,Customer and Technical Suppo
18、rtSupplier Relationship Management,Electronic Order to CashElectronic ProcurementSupplier Bidding&Selection,Integrated Planning and ForecastingIntegrated Plant Management,:,e-Business _Fulfill Demand,Proposal,-Web Site System,Web Site,2003,2004,EIP,e-Biz SI,Web SI,Web,2005,eBiz Planning eBiz Integra
19、tion e-Package/Solution e-learning Solution e-Total Marketing,Web Identity Web Contents Web Promotion Web Applications,Web SI Planning Web System Integration SMS/eFax/Mailing eCRM/IRM/CMS e-Marketing(PRM),Web SI&eSolution,e-biz Total Solution,eBiz Value,eBiz Transformation,e-Business,Convergence,Ind
20、ustry Transformation,Value ChainIntegration,Channel Enhancement,:PwC,eBiz Transformation,Solution Development,30%,60%,30%,60%,Customer,Customer,Supplier,Supplier,Loyalty,System Integration,eCRM IRM PRM,Solution Development,Application,Web DB Integration Mobile Application Customer Integrated,Home Pa
21、ge,System,Solution,e-branding Web Style Guide On-line Marketing,DB/Web Server Multimedia Server Wireless/Security,e-CRM e-Marketing WCMS.,e-Business Transformation,Marketing Innovation,Channel Innovation,eOffice Solution Planning,.,()/.,.,45%,15%,5%,35%,.,KMS,EIS,EDMS,SCM,CRM,Non-formal Information,
22、Enterprise Knowledge/Information Portal,EKP-EIP,Solution&Service-SI Development&Solutions,GW,ERP,How convenient would it be,if we can view all the numerous information scattered on the internet,such as Intranet,GroupWare,(ERP),(CRM),(SCM)gathered in single screen?,eBiz Solution,eCRM,2003,2004,2002,S
23、MS,CMS,PMS,EIP,ERP,SCM,Electronic Decision Making,E-mail,E-board,Schedule Management,MIS,Name Card Management,CareerManagement,HumanRelationship Management,Survey,messenger,GWeagleOffice,Solution&Service-eagleOffice,DefenseDefense,the Agency for nationalsecurity institution etc.,Finance Bank,Insuran
24、ce,Security,Credit Card,Investment Trust etc.,ChemistryPetrochemical,heavy chemical/explosive/energy etc.,Service Distribution/service/leisure/educational institution etc.,Public sector Government organization/government investment institution etc.,Industry Machine,construction,assembling,equipment
25、etc.,SI MU Business Fields,Business Fields:SI MU,Company Organization,Company,Organization,eBizSolution,Consulting,InternetBiz,System,Solution Mu,R&D MU,Planning MU,INFRA MU,Organization,Planning&Public,Supporting Team,President&CEO,CS team Biz 1 team Biz 2 team Biz 3 team,Sales 1 team Sales 2 team
26、SI System team SI Develop team,Sales 1 team Sales 2 team Automation team Network team,Consulting 1 team Consulting 2 team Consulting 3 team,eBiz team Solution team,SI MU,INFRA MU,Consulting MU,R&D MU,BSP MU,Organization,How to reach online user and provide Customised In-depth product information?,Ho
27、w to sell products and process ordersOver the Web?,What are new offerings,unique to the Web?,How to revolutionise business models andshift value creation?,Product/Service Innovation,Business Model Innovation,Marketing Innovation,Channel Innovation,Source:Arthur D.Little,eBusiness Perspective,(e-Busi
28、ness),Channel Enhancement,Value Chain Integration,Convergence,Industry Transformation,Win-Win,(:),:PwC,eBusiness,Web SI-Web SI Consulting-Web Applications-Web Solutions,e-Biz/M-biz-e-Biz Consulting-e-Biz Integration-e-Biz Solutions,e-Biz Total-e-Total Consulting-e-Biz Total Integration-e-Biz Total S
29、olution,Business Value,100,250,300,120,400,700,Degree of Innovation,Web build-Web Planning-Design/Component,Web build-Web Planning-Design/Component,Web SI-Web SI Consulting-Web Applications-Web Solutions,e-Biz/M-biz-e-Biz Consulting-e-Biz Integration-e-Biz Solutions,e-Biz Total-e-Total Consulting-e-
30、Biz Total Integration-e-Biz Total Solution,Business Value,100,250,300,120,400,700,Degree of Innovation,44.9%,2.3%,9.4%,15.9%,15.4%,12.3%,:,eBiz Service&Solutions,10%,15%,20%,55%,2004,Web Service&Solution,eBiz Consulting,SI Service&Solution,Network Integration,50%,15%,10%,10%,15%,30%,20%,30%,7%,10%,5
31、%,SCMCMSERMERPKMSHRM,SCM(Supply Chain Management),2004,2003,ERM(Enterprise Resource Management),SI Development&Solutions,IT.,:,IT,IT,10 20 50 100 100,100(845),10(4,159),5 10 100 200 200,30%,30%,40%,50%,(:%),CMS,GW/KMS,PMS,SCM,100806040200,Solution,1,2,3,4,946,973,989,1,078,1,110,1,195,1997,1998,1999
32、,2000,2001,2002,4,0003,0002,0001,000,(),(/),:,450400350300250200150100500,(:),:,2004 1,10,000,20,000,Solution,(21,626),(18,122),(9,807),(7,984),(7,467),(10,266),(14,073),(7,810),ERPCRM/DWKMS/GWEDMSWCMSMailingCommunityB2B FAX,(:),50%,100%,Solution,ERPCRM/DWKMS/GWEDMSWCMSMailingCommunityB2B FAX,97%,87
33、%,75%,52%,55%,75%,65%,100%,2002,2003,2004,2005,2006,Product,(:),5,000,6,800,5,500,8,000,6,500,5,500,Extension,Front end,Back end,B2C/e-Community/Cyber IR Web Business/e-Marketing,System(HW)/Network(LAN,WAN)Solutions/Applications,9,000,5,000,4,500,7,500,2004,:,1999,2000,2001,2002,2003,2004,2005,2006,
34、2007,(:),:924:742,61,166,195,238,369,611,924,1337,350,551,538,543,561,645,742,862,1,007,_,1,3001,2001,1001,000900800700600500400300200100,IT,228,24,20,41,59,67,40,52,134,174,73,137,228,310,162,2,6,10,117,166,:16%,:16.6%,:KISDI,400,1,000,9 IT,S/W,SoC,TV,Post-PC,S/W,2002,2007,2002,2007,2004,(:),2003,2
35、004,2005,1,000,500,1,500,20%,12%,600,400,300,500,1,000,15%,2003,IT,IT,1009080706050403020100,24020016012080400,143,1,2,3,4,5,6,7,8,9,10,11,133,154,157,147,157,154,153,171,190,186,IT,(:),:,34.7,27.7,20.8,12.9,16.2,10.0,18.2,27.4,26.7,31.3,24.7,2001,2002,2003,400,700,1,500,250,ValueProfit,350,500,Solu
36、tion,2,000,(:),2004,700,CMS,GW/KMS,ERP,CRM/DW,UMS,EIP,SCM,PMS,CMS,_,:,8007006005004003002001000-100-200-300-400,1999,2000,2001,2002,2003,2004,2005,2006,2007,182,475,730,-34,-192,-305,-343,-385,-289,:924:742,(:),Knowledge Management,e-Commerce services,CRM,ERP,SCM,Business Intelligence,enablement Ser
37、vice,Web+IT Integration,Business Value,Technology Value,Suppliers,Customers,e-Business Perspective,:IBM,eBiz Solution analysis _CRM,CRM,Customer Relationship Management,e-CRM,Customer,Customer,Customer,Customer,Customer,Customer,CRM,:,:,CRM System,one to one marketing,Information,Portal,eGS,Transact
38、ion,Information,eGS,eGS,Transaction,Portal,e-Gov.ServiceIntegration,e-Government Service Network,e-Company System Network,SCMSystem,EKP/EIPSystem,CRMSystem,Supply chain Integration,Enterprise Knowledge Information Portal,Customer DB Integration,EUROPE,ASIA,N.AMERICA,S.AMERICA,OCEANIA,AFRICA,SCMERPEKP/EIP,eBiz Solution,EUROPE,ASIA,S.AMERICA,OCEANIA,AFRICA,Global network,Los AngelesARTCOMPT(AMERICA),INC.TEL:1-714-999-8990 FAX:1-754-999-9901,N.AMERICA,
