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1、,Web Agency Service Domain,Web Building,Web Solution,Web Consulting,Web CIWeb DesignWeb application,e-Business ConsultingMarket Analysis,e-Business Value Chain,e-Marketing,E-CRM,e-Marketplace,SCM,Supplier,Customer,Supplier,Customer,Order Fulfillment,Consulting,Marketing,Contents,Flash,Design,Coding,
2、CTI,UMS,Mailing,Server,D/B,Creative,Interaction,System,ebiz Integration,Strategy,Sopping,eCRM,IRM,VOC/RMS,e-Learning,Interactive Full Service,ebiz,eSolution,eBiz Sector&Solution,eSolution,LIFE,System,INFORMATION,COMMUNICATION,TechnoVillage,/,/,/,/,/,/,Mail+SMS+Fax+,DB,/,eBiz Total Service,eBizStrate
3、gy,eBizOperation,eBizConsulting,Planning,Contents,Solution,eBusiness Integrator,eBizBuilding,Marketing,eBiztotal service,eBusiness Transformation,Supplier,Supplier,Supplier,stockholder,Employees,On-line,Off-line,SCMERPIPS,eCompany,EIP/KMS/GW,IRM/RMS/PRM,WebSiteCRM/CP,Partners,PACS,ERP,CRM,EIP,Mailin
4、g,B2Emall,IntegrationDevelopers,Web Service,EnterpriseSolution,Business Fields:SI Development&Solutions,eCompany,SCM/IPS,DW/CRM,Customer,Stockholder,Supplier,eCompany,IRM/RIS,GW/KMS,ERP/EIP,Enterprise CRM,eCRM,Data Warehousing/Integration,Web LogData,Data Base,TransactionData,CustomerProfile,Data In
5、tegration,SM MU,SI MU,NI MU,R&D MU,eBizTotal Service,eBiz Total Service,Service,Sales,CRMData Warehousing/Integration,SMSChannel,Web FAXChannel,eMailChannel,Web SiteChannel,Post channel,Consumer,Investor,Purchaser,Analyst,The press,Club,Marketing,Customer Interaction PlatformsInteraction Management
6、Infrastructure,Customer Communications,e-CRM,E-Mail,EDMS,GW,KMS,2(),ERP,1(),CRM,SCM,E-Planning,Office Management System,Customer A,Customer B,Customer C,Supplier A,Supplier B,Supplier C,eBiz Consulting,eBiz Solutions,eBiz Integration,eBiz Solutions&Service,Internet AreaBSP AreaSI AreaNI Area,eCRM,WC
7、MS,IRM/PRM,Mailing,MES,CTI,PABX,IBS,Network Integration Automation System Enterprise Network,CRM/DW,EIP/EKP,ERP/SCM,GW/KMS,SI consulting SI development SI management,Web consulting Web development Web management,NI Area,SI Area,Web SI Area,eBiz Solutions&Service,Web SI AreaSI AreaNI AreaSystem Area,
8、DW/E-CRM/CRM,E-Marketplace,SCM,ElS,GW/KMS,ERP,CMS,Management&Business,B2B,Marketplace,IPS,EIP/EKP,PMS,Partner&Supplier,Customer,B2E,B2C,B2M,eBiz Sector&Solutions,2004,Consulting,eSolution,2004,Web Building,Web integration Publishing DB generation,Web Design,Innovation,Operation,Optimization,Business
9、&IT Strategy,Supply Chain Execution,eBiz Enterprise Management,SI Business Area,SI consulting SI development SI management N/W management New technology,Network Integration-Network Consulting-Network Integration-Network Management,SI AreaNI AreaSolution AreaSM AreaInternet AreaR&D AreaConsulting Are
10、a,CRM,Forecasting,Opportunity Management,Configuration,Generation,Forecasting,Customer CareSpare Management,ForecastingPersonalizationCampaign ManagementMarketing Encyclopedia,ERP,CMS,SCM,EIP,eStrategy,Solution&Service-SI Development&Solutions,Marketing,Sales,Services,One-Stop Service,10%,10%,5%,5%,
11、BSP,IT consulting IT development IT management N/W management New technology,Wireless Internet,Web Contents,Web Mailing,Web SI,eBiz Solutions&Service,BSP AreaInternet AreaSI AreaNI AreaConsulting Area,BSP MU:(Business Service Provider Management Unit),Internet AreaBSP AreaSI AreaNI Area,55%,15%,20%,
12、10%,eBiz Solutions&Service,Consulting for eBizeStrategy Consulting.eManagement ConsultingeBusiness Restructure Consultinge-CRM,e-Marketing Consulting,e-Solution/e-Infra/e-Infra,SI consulting&management,Network Integration/Automation System,IT development&management,SCM,CRM,e-Supply chain Management,
13、e-Customer Relationship Management,E-biz transformation,System,-,-,-Supply Chain,ERP/EIP,e-Business Perspective,eBiz Consulting,e-Marketing&Promotion,eCreative&Contents,eBizTotal Service,eBiz SI&Solutions,eBiz Service Domain,e-CRM function,e-Customer Relationship Management,e-CRM,e-CRM,Adaptation,An
14、alysis,Data Gathering,eBiz Solution analysis _e-CRM,/,?,46%,22%,19%,CEO,Source:Executive Issues Survey CEO Global Business Study,The Alexander Group,Incorporated,7%,6%,Summary,1 2 3 4/5 Restructuring6 7(Globalization)8 9(Geopolitical),1 2 3 4 5 6 7 Restructuring8(Globalization)9(Value-Added Supplier
15、 Relationships),1.,5.,4.,3.,2.,1.,()?,Site?,Site Site(,)?,/?,?,eCRM,e-CRM,2,90,:60%(80 90%),:40%,2,3.,2.,4.,5.,6.,1.,2,(),/,:100/:10,/(),-,:,5,Strategy,Contents,Solution,Brand A,Brand B,(),Ebiz,Brand C,Integration Branding&Identity,Summary,-,Off-line On-line Business WCMS e-CRM,1.7()2.Web Solution,O
16、ff line Business On line Business,Vision,Mission,Planning,1.Summary,-,Supplier,Customer,eCompany,e-Business Sector&Solutions,Partner,Stockholder,Employee,IPSSCM,IRMPRM,e-Marketing,GW+KMSEDMS,Buy Side,Sell Side,ERPEIP,Customer,Partner,Shareholder,Employee,e-Business Solutions,Sales Team,System Team,C
17、onsultingTeam,SI MU,NetworkTeam,AutomationSystemTeam,EnterpriseNetworkTeam,NI MU,eBiz,CRM,EIP,R&D,eBiz Collaboration Network,Website Strategy,E-biz Transformation,AS IS,TO BE,Strategy and Implementation,e-Shopping,Business Function&Strategy,Site E,Site B,Site H,Site F,Site G,Site C,Site D,Site A,Inf
18、ormation,eBusiness,Himart,2.,?,Publish,Interact,Transact,Integrate,Customer Information AccessHSE Communication,Customer and Technical SupportSupplier Relationship Management,Electronic Order to CashElectronic ProcurementSupplier Bidding&Selection,Integrated Planning and ForecastingIntegrated Plant
19、Management,:,e-Business _Fulfill Demand,/,e-Branding B2B/B2E Web(EIP)personalization(e-CRM/DM),2003,E-Biz,2004,2005,2006,Proposal,-Web Site System,1,2,3,Branding&Identity(Web CI)Business/(Site Concept)System&Solutions,Value,Web Site,2003,2004,EIP,e-Biz SI,Web SI,Web,2005,eBiz Planning eBiz Integrati
20、on e-Package/Solution e-learning Solution e-Total Marketing,Web Identity Web Contents Web Promotion Web Applications,Web SI Planning Web System Integration SMS/eFax/Mailing eCRM/IRM/CMS e-Marketing(PRM),Web SI&eSolution,eBiz Value,eBiz Transformation,e-biz Total Solution,e-Business,Convergence,Indus
21、try Transformation,Value ChainIntegration,Channel Enhancement,:PwC,eBiz Transformation,Solution Development,30%,60%,30%,60%,Customer,Customer,Supplier,Supplier,Loyalty,System Integration,eCRM IRM PRM,Solution Development,eOffice,eConsulting,eVenture,eSolution,eCompany,Business Domain,eBiz Strategy C
22、onsulting.eBiz Management ConsultingeBiz Restructure Consulting,eCRM(Web call center)eCommunity eFAX(Dial Fax)eIRM WCMS,Real estate portal Network swap serviceInternet Fax Tour portal Internet broadcasting Community portal,EDMS GroupWare Enterprise Knowledge Internet Purchasing System,Application,We
23、b DB Integration Mobile Application Customer Integrated,Home Page,System,Solution,e-branding Web Style Guide On-line Marketing,DB/Web Server Multimedia Server Wireless/Security,e-CRM e-Marketing WCMS.,e-Business Transformation,Marketing Innovation,Channel Innovation,eOffice Solution Planning,.,()/.,
24、.,45%,15%,5%,35%,.,KMS,EIS,EDMS,Non-formal Information,Enterprise Knowledge/Information Portal,Solution&Service-SI Development&Solutions,GW,EKP-EIP,How convenient would it be,if we can view all the numerous information scattered on the internet,such as Intranet,GroupWare,(ERP),(CRM),(SCM)gathered in
25、 single screen?,SCM,CRM,ERP,eBiz Solution,eCRM,2003,2004,2002,SMS,CMS,PMS,EIP,ERP,SCM,Electronic Decision Making,E-mail,E-board,Schedule Management,MIS,Name Card Management,CareerManagement,HumanRelationship Management,Survey,messenger,Solution&Service-eagleOffice,GWeagleOffice,DefenseDefense,the Ag
26、ency for nationalsecurity institution etc.,Finance Bank,Insurance,Security,Credit Card,Investment Trust etc.,ChemistryPetrochemical,heavy chemical/explosive/energy etc.,Service Distribution/service/leisure/educational institution etc.,Public sector Government organization/government investment insti
27、tution etc.,Industry Machine,construction,assembling,equipment etc.,SI MU Business Fields,Business Fields:SI MU,Company Organization,Company,Organization,eBizSolution,Consulting,InternetBiz,System,Solution Mu,R&D MU,Planning MU,INFRA MU,Organization,Planning&Public,Supporting Team,President&CEO,CS t
28、eam Biz 1 team Biz 2 team Biz 3 team,Sales 1 team Sales 2 team SI System team SI Develop team,Sales 1 team Sales 2 team Automation team Network team,Consulting 1 team Consulting 2 team Consulting 3 team,eBiz team Solution team,SI MU,INFRA MU,Consulting MU,R&D MU,BSP MU,Organization,How to reach onli
29、ne user and provide Customised In-depth product information?,How to sell products and process ordersOver the Web?,What are new offerings,unique to the Web?,How to revolutionise business models andshift value creation?,Product/Service Innovation,Business Model Innovation,Marketing Innovation,Channel
30、Innovation,Source:Arthur D.Little,eBusiness Perspective,(e-Business),Channel Enhancement,Value Chain Integration,Convergence,Industry Transformation,Win-Win,(:),:PwC,eBusiness,Web SI-Web SI Consulting-Web Applications-Web Solutions,e-Biz/M-biz-e-Biz Consulting-e-Biz Integration-e-Biz Solutions,e-Biz
31、 Total-e-Total Consulting-e-Biz Total Integration-e-Biz Total Solution,Business Value,100,250,300,120,400,700,Degree of Innovation,Web build-Web Planning-Design/Component,Knowledge Management,e-Commerce services,CRM,ERP,SCM,Business Intelligence,enablement Service,Web+IT Integration,Business Value,T
32、echnology Value,Customers,:IBM,e-Business Perspective,Suppliers,Technology&Communications Infrastructure,eBiz Solutions,eBiz Integration,eBiz Strategy,B2E,B2B,B2C,B2M,Product Leadership,Relationship management,e-Business Transformation,e-Business planning,Mailing,Business,SCM,e-Automation,PABX,e-Mar
33、ket,ERP,MES,IBS,EDMS,Group D,GW,HRM,PRM,DW,IRM,KMS,EIP,WCMS,RMS,ERM,e-IPS,e-Fax,e-Search,e-CTI,e-Community,Employee,Customer,eBiz Solution analysis _CRM,CRM:Customer Relationship Management,e-CRM,CRM,eBiz Solution analysis _CRM,CRM,Customer Relationship Management,Customer,Customer,Customer,Customer
34、,Customer,Customer,e-CRM,CRM,:,:,CRM System,one to one marketing,Information,Portal,eGS,Transaction,Information,eGS,eGS,Transaction,Portal,e-Gov.ServiceIntegration,e-Government Service Network,e-Company System Network,SCMSystem,EKP/EIPSystem,CRMSystem,Supply Chain Integration,Enterprise Knowledge In
35、formation Portal,Customer DB Integration,EUROPE,ASIA,N.AMERICA,S.AMERICA,OCEANIA,AFRICA,SCMERPEKP/EIP,eBiz Solution,EUROPE,ASIA,S.AMERICA,OCEANIA,AFRICA,Global network,Los AngelesARTCOMPT(AMERICA),INC.TEL:1-714-999-8990 FAX:1-754-999-9901,N.AMERICA,.com,農,休,住,5,5,2,(06),(0709),(10),21,1,2,3,4,5,Mana
36、ger(),Supervisor(),QA,In/Outbound 5(4),In/Outbound 4(2)/,QA 2(2),Staff,Synergy,FIFA Top Brand,T/F,Customer satisfaction,IT CRM,CRM,7,E-,(),(1 2),Anytime Anywhere Anycontent,On-line,Cyber,WTO,300,-Evidence basedstudy,-,CEO 8,People(),Product(/),Infra,Place(),Promotion(),4P,4P+1I,Handset,Wireless internet,Globaltelecommunication,Digital Multimedia Broadcasting,navigation system,Best Choice,
