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1、标准操作程序BREAKING DOWN A FUNCTION ROOM活动场地分类Task Number: BQT-0034Department: F&B BanquetingDate Issued: Nov. 2007Guest Expectation: n/a Time to Train: 25 minutesWhy is this task important for you and our guests?为什么这项任务对我们的客人和你是如此重要？Answers: 回答1. To ensure the function rooms are cleared fast & efficient
2、确保多功能厅快速清洁干净&有效率的2. To ensure that all equipment is controlled and stored properly确保所有设备和物品有序合理地存储WHAT/ STEPS什么/步骤HOW/ STANDARDS怎样/标准TRAINING QUESTIONS培训问题1) Ensure guests have left 确保客人已离开Make sure that all guests have left the room.确认所有客人已经离开多功能厅Close the function room doors and put a sign outside
3、: “Clearing in Process”关上多功能厅的门放置指示牌: “清洁中”Why should you make sure the guests have left?为什么你要确认客人已经离开?Why should you hang a sign outside the door?为什么你要在门外做出标示?2) Clear the room 清洁房间All items and equipment must be cleared and removed from the room. 所有的物品和设备必须清洁干净搬出房间 Why should the whole room be cle
4、ared? 为什么整个房间都要清洁干净?3) To stewarding 管事部 All cutlery, plates, glasses have to be brought to stewarding. 所有的餐具，盘子，杯子都必须送到管事部去 Breakages to be kept separated and counted afterwards. 破损的餐具要分开来放置然后点数Why should you keep the broken items separate?为什么你要把破损分开来放置？Why should you bring all OE to the stewarding
5、?为什么你要把所有的拿到管事部去？4) To storeroom 库房 All napkins in bundles of 10. 所有餐巾要用10张一捆 Tablecloths colors and white separated, wet and dry separate. 白色台布要和其它颜色分开放置，干的湿的也要分开 Skirting go to store room. 台裙放置到库房 Chair cover together. 椅子要覆盖在一起 Linen requisition to be prepared. 布草申请单要准备好 Separate torn or damage li
6、nen 破损和有裂缝的布草要分开放置 All food to be returned to kitchen, beverages to be stored in the beverage store for the next day return to F&B Store. 所有的食品要归还到相应的厨房，酒水拿到酒水库房暂时存放到第二天归还到餐饮部库房Why do the napkins go in bundles of ten? 为什么餐巾要10张一捆？Why should you separate the colors?为什么你要按颜色来分类？ Why prepare the linen
7、requisition?为什么要准备布草申请单？Why should all the food be returned to the kitchen?为什么要把所有的食品归还到厨房？Why should the beverage be returned to the F&B Store?为什么要将酒水归还到餐饮部库房？5) To back area 后勤 All chairs to be stacked in 10s and placed neatly, separate chairs for repair and dry cleaning. 所有椅子要按照10张一摞堆叠整齐，把需要修理和清洁
8、的分开放置 All tables to be placed neatly, separate tables for repair. 所有桌子要堆叠整齐，把需要修理的分开放置Why should you separate the chairs? 为什么你要分开堆放椅子？6) To storage area 库房 All buffet tables to be stored as per pieces. 所有自助餐桌要一张一张堆放整齐 Stage, break down and place neatly. 舞台要收起来分开堆放 Props to be stored in respective ar
9、e. 小的装饰品分别存放在各自的地方7) To florist 花工 Flowers to be kept in fridge and used again. 鲜花要保存好以备再次使用Why should the flowers be kept? 为什么要保存鲜花？8) To housekeeping 客房部 Uniforms to be returned. 制服要拿去更换Why should the uniforms be returned? 为什么要更换制服？9) Cleaning 清洁In form housekeeping PA supervisor that the room is
10、empty and ready to be cleaned.通知客房部工区领班房间已经腾空可以来打扫清洁了Why should you inform the PA for cleaning? 为什么你要通知工区领班来做清洁？10) Reset 重新安排Check the next day function requirements for this room and set up accordingly.检查第二天的活动的需要并按照需要来布置活动场地Why should you reset?为什么你有袄重新安排？Summary questions:总结1. Why should you mak
11、e sure the guests have left?2. Why should you hang a sign outside the door?3. Why should the whole room be cleared?4. Why should you keep the broken items separate?5. Why should you bring all OE to the stewarding?6. Why do the napkins go in bundles of ten?7. Why should you separate the colors?8. Why
12、 prepare the linen requisition?9. Why should all the food be returned to the kitchen?10. Why should the beverage be returned to the F&B Store?11. Why should you separate the chairs?12. Why should the flowers be kept?13. Why should the uniforms be returned?14. Why should you inform the PA for cleaning?15. Why should you reset?Now ask the trainee to practice the task from start to end to test competency.
