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1、英文酒店前台实习总结My Internship Life -Seven days Changtai Hotel Management Co., Ltd. The essay is a record for my internship life and my feelings getting from the work. The internship is a transition from a student to a staff. In this stage, you must give up something and learn how to do so that you will re
2、ally work well. When I was working at the position of reception, I learnt it was very important to be a person of professional ethics. Even though the company is strange to you, you must learn to adapt and make use of the environment to create a higher value. The jobs must be filled with pressure an
3、d difficulties, if you are clever and strong enough, you could overcome all the obstacles. Believe yourself and Work consciously. You will become the one who will carry a letter to Garcia. No matter what we will get from the first job, it must influence my life forever. I believe I can do what I wan
4、t to. I will be a person that I want to be. work experience, internship life 1. Introduction The sixth month, as beautiful as a flower, was painful for me. I hadnt noticed that the flowers gradually began to bloom. The day that I had to leave was coming. From that day on, my life was changing. It wa
5、s a sunny day. Many companies held job fairs to recruit the interns. My classmates were preparing to interview the jobs that they loved. My best friends and I made our minds to interview the reception, which was offered by the seven-day hotel. The reason why we chose the hotel was that it had two da
6、ys official holidays in a week. we could spent the days in studying and reviewing. At the other hand, the company provided free dormitory for us .At last, we succeed and the company allowed us to go to work at the next week. 2. Work experience 2.1Be interested in your work The first week, we were ar
7、ranged in the training team, we had to strengthen the enthusiasm to study because we didnt have knowledge of the hotel at all. The manager made an order that we must understood all the processes, especially at the part of Reception guests. We were separated with two groups. One group was responsible
8、 for the market and the other was responsible for the reception. At the first day, I was required to grasp the meaning of the running rules of the hotel. By learning it, I found it that the hotel was the first China Hotel that operated on the USA market. As the same with it, it also had many advanta
9、ges that other hotels couldnt compared with, such as Fuel pump、Packet towel、Bedtime milk、Soundproofing strip and so on. As all the items mentioned above, I felt more and more excited about the work. A week later, Due to the absence of the reception, our manager wished that I could take on the positi
10、on. Then she taught me how to handle V4 system and deal with some important things, for example, answer the phone、arrange the room、call awake at the specified time、deposit the luggage and so on. Each procedure should be cared about a lot. As the monitors of our team, I was responsible for the studyi
11、ng of others, if they had difficult problems, I would give a hand to them. Only we studied hard enough, we believed, could we achieve our targets. 2.2 Difficulties make you fly freely Things werent always what we seem, my partners usually made varied mistakes, as the result of it, my boss always sho
12、uted at me. He thought it was my fault. However, I thought it was a chance because we could discover the shortage. I didnt think it was right that we would succeed without any mistakes. Just like a story saying: A cocoon struggled to force its body through the pupa, but it seemed to stop making any
13、progress, so a human decided to help the butterfly. He took a pair of scissors and snipped off the cocoon. The butterfly then emerged easily. But its body was swollen and its wings were too small, which wouldnt enlarge and expand to be able to support the body. In the end, it never was able to fly.
14、What the man in his kindness and haste did not understand was that the restricting cocoon and the struggle required for the butterfly were Gods way. Sometimes, what we need in our life was struggles, if we got through our life without any obstacles, it would cripple us. As a result, we would not be
15、as strong as what we could have been. In the time, I lost myself in working and enjoyed the happiness brought by the work. For most of us, the work was the central, dominating factor of life. Not only for the chance offering the creativity, imagination or initiative. There was no doubt that working
16、could bring you much happiness. When I received the pretty or beautiful ladies, the handsome or cool gentlemen, I would think it was an exciting thing. For example, one time, I received an outgoing boy, when he came to the check desk, I said “hello, sir”. Then he answered “no, Im not fine.”Afterward
17、s, I said in a worried voice “whats wrong with you?”He told me an answer that I couldnt image,” Im hungry.” At that time, I felt the world began to darken. The guest really was a humorous man. 2.3 Be loyal to your job Of course, I also had a period of pell-mell time. The first day of each month was
18、my nightmare, because I always worked for all the day. I must finished sorting out the list of items, including the goods, membership cards or profit of cost. Meanwhile, I verified all the intermediary orders. In the end, I needed hand on all the report forms to the manager, if it existed a small fa
19、ult, I must amended immediately. Even though there existed nothing difficult, each procedure should also be careful enough. In my opinion, the job was as interesting as a game, not only you could find your advantages, but you could find your potential. Afterwards, along with the lighthouse, you woul
20、d reach your port and harvest a beautiful future. One girl, who was working together with me, was always told us she would change her job, and then she would searched for a job with a high salary. I didnt know what she was thinking, but I didnt agree with her. We couldnt refuse growing up, but we co
21、uld choose how to live. My teacher taught me “Dont mind how much money you earn, the most valuable thing is the experience.” Just like do it, life was needed to enrich. Even we could freely enjoy ourselves, but we preferred to discipline ourselves in the present to enhance our enjoyment in the futur
22、e. God built many opportunities to encourage the people to be powerful, at the same time, it also created a lot of defects. When you enjoyed the happiness of success, you would undertake the equal failure. The life was not a trap set for us. Life was not a spelling bee, where no matter how many word
23、s you had gotten right, you would disqualified if you made one mistake. Our goal was to win more times than we lose. I usually asked myselfnot “be perfect,” not “dont even make a mistake,” but “be whole. 3. My gains One word was my favorite, it saying “you cant teach a man anything, you can only hel
24、p him discover it within himself.”As the same with it, our country had an old word “give a man to fish than giving the fishing .” the same lesson was suit to the job, our manager taught us the importance of work and showed us something that didnt ever know. However, nobody would tell you whether you
25、 are right as the way you did. We usually focused on the results, because the way you finished the work was sundry. 3.1Be a man who can carry a letter to Garcia Before I left my school, the reading league sent us a book, its name was “A Message to Garcia.”At first, I thought the book was Philosophic
26、al and its contents were too rich and profound. But it was regretful that I couldnt understand well. After that, I came to the hotel and worked here. One day, I took out the book and decided to read it again. Suddenly, I found it really was a treasure and it had many wonderful stories about someone
27、worked all alone. In this book, I wanted to share several sentences to everybody. Dont work only for the high salary Once giving up, you will get more Just do a little more than you should do Work Consciously Facing with sb / to sth in a thanksgiving mood Learn the advantages from your boss Love you
28、r work Who will send a letter to Garcia? Every boss will hope all employers are not rapacious and high-handed, any more than all poor men are virtuous. He hoped his staff to be the man who does his work when the “boss” is away, as well as when he is at home. And the man who, when given a letter for
29、Garcia, quietly takes the missive, without asking any ludicrous questions, and with hidden intention of chucking it into the nearest sewer but deliver it. In my opinion, his kind is so rare that no employer can afford to let him go. He is needed and needed badly and he was the only one who can “Carr
30、y a Message to Garcia.” If I could, I hope I will become this kind of person. 3.2 Thanksgiving The first job brought me many experience. However, I think, I should thank my manager a lot. He taught me an important lesson: thanksgiving. No matter who you are, you must get some help from others on you
31、r way. When you decided to do something and you tried your best to finish it, you would find, you ever got many unexpected support. You ought to appreciate them. Since I got into the hotel, my reception manager taught me a lot, while she would leave in two weeks, it was thankful that there existed t
32、he one who was willing teach you everything. In my eyes, she was not only my teacher, but also my best friend. No matter what jobs I would do in the future, I would never forget the moment that taught me how to live, and how to enjoy the life. Adversity was the only way to success, if you had courag
33、e to accept it, your life would become stronger and stronger. When I was working in the hotel at the last month, I had to do an urgent affair. Due to our resignations, the new employees must be trained, as we ever did, I was responsible for the training of the young people as soon as possible. Yet a
34、t that time, I found everybody had their shining point, which was worthy of recognition. The new employees were enough clever, I taught them all the tasks in one day, such as how to make use of the excel printer、invoice printer、V5 system, and they both grasped very well. Afterwards, I arranged them
35、to order rooms on the internet、sell the goods 、register the free VIP cards and hand out the milk. Everything was going well. 4. Conclusion The six months internship was over, in those days, the work left me many beautiful memories. I believed each person would rather to research a value in their eff
36、orts, which could make you discover what ability you have, in addition to, those recognize would help you to find out which road you should chose and the next goals. What moved me deeply was: only setting up your mind and trying your best, you will be realized your value and find your right position
37、. No matter what companies you would working in, no matter what would be your boss like, the most important thing you must do was loyal. No matter which the reason you chose and stayed at somewhere, it would bring you proper tests. Facing with each position in real earnest, and you would enjoy the h
38、appiness that the jobs brought you deeply. I believed the internship life had developed me some abilities, but I hoped I will reach a high altitude in the future. In addition to, I hoped the one who will work on this position could achieve the biggest success and enjoyed the happiness from the work.
