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1、Chapter 1 Consultation,Books for reference:旅游英语，杨淑惠 编著，天津科技翻译出版公司；导游英语，刘会、张海让 编著，天津科技翻译出版公司；实用旅游英语，杨华 主编，中国人民大学出版社 旅游英语会话词典，巽一朗(日),巽斯基赫特(日)著，外语教学与研究出版社 旅游英语词汇2000，徐、马丽 编著，天津科技翻译出版公司 英语导游必读，朱岐新 编著，中国旅游出版社 英语导游考试翻译练习，杨天庆 编著，四川出版集团天地旅游出版社 英文导游词的创作与讲解，尹燕 主编，中国旅游出版社 和老外聊文化中国，杨天庆编著，四川出版集团天地旅游出版社,Tips for
2、learning this course:,Use the words and expressions in your daily life as much as possible;Speaking,doing oral work as much as possible is foremost,rather than reading silently.Making some necessary notes.,Books for reference,Tips for learning this course:,About the tour arrangement,.Information con
3、sulted&Useful Sentences,We have two tours each week,leaving on Tuesday and Friday mornings.,The whole tour takes four days and three nights.,How long is the tour?,Can you give me details on whats included in the journey?,The coach leaves at 7:30 a.m.in front of the company.The drive takes six hours,
4、with three stops to see some sights.,The second day youll take a five-day city tour.In the afternoon youll enjoy the landscape by water.,About the tour arrangement,.Information consulted&Useful Sentences,What about the hotel accommodations?,Youll be staying at the Holiday Inn.Its a three-star hotel
5、with three restaurants and a swimming pool.,About the hotel accommodations,About the tour arrangement,.Information consulted&Useful Sentences,What is the price of this tour?,The total price is 600 yuan.,About the hotel accommodations,About the tour charge,About the tour arrangement,.Information cons
6、ulted&Useful Sentences,Are all meals included in the price?,Breakfast and dinner are included in the price.,About the hotel accommodations,About the tour charge,About the meal arrangement,About the tour arrangement,.Information consulted&Useful Sentences,We have two tours each week,leaving on Tuesda
7、y and Friday mornings.,The whole tour takes four days and three nights.,How long is the tour?,Can you give me details on whats included in the journey?,The coach leaves at 7:30 a.m.in front of the company.The drive takes six hours,with three stops to see some sights.,The second day youll take a five
8、-day city tour.In the afternoon youll enjoy the landscape by water.,.Information consulted&Useful Sentences,What about the hotel accommodations?,Youll be staying at the Holiday Inn.Its a three-star hotel with three restaurants and a swimming pool.,About the hotel accommodations,.Information consulte
9、d&Useful Sentences,What is the price of this tour?,The total price is 600 yuan.,About the tour charge,.Information consulted&Useful Sentences,Are all meals included in the price?,Breakfast and dinner are included in the price.,About the meal arrangement,China Travel Service Good morning Can I help y
10、ou?travel brochure bus tour What is the price of coach see some sights/enjoy the landscape,.Dialogue Learning,accommodation a three-star hotel a five-hour city tour by water Sounds interesting!,.Dialogue Learning,About the tour arrangement,.Consolidation Practice,About the hotel accommodations,About
11、 the tour charge,About the meal arrangement,About the tour arrangement,We have two tours each week,leaving on Tuesday and Friday mornings.,The whole tour takes four days and three nights.,The coach leaves at 7:30 a.m.in front of the company.The drive takes six hours,with three stops to see some sigh
12、ts.,The second day youll take a five-day city tour.In the afternoon youll enjoy the landscape by water.,.Consolidation Practice,Youll be staying at the Holiday Inn.Its a three-star hotel with three restaurants and a swimming pool.,About the hotel accommodations,.Consolidation Practice,About the tour
13、 charge,The total price is 600 yuan.,About the meal arrangement,Breakfast and dinner are included in the price.,普陀山二日游，每天发团；行程安排：D1 杭州早7:00到旅行社指定的地点集合，7:30旅游车赴沈家门，中餐后，快艇前往普陀山，游览西山景区；D2 7:30集合出发游览，游览景点，游玩结束后快艇返回沈家门，下午13:30集合坐旅游专车返杭；住标准间，带浴室和空调；610元每人，优惠价(preferential price)490元，不包括餐费，婴儿免费。十一和春节视情况而定。
14、,.Consolidation Practice,Substitution Work,Useful expressions and sentence patterns used for providing consulting service for tourists.,Sum-up,Practice speaking the useful sentences as fluently as possible.Preview the next chapter.,Assignment,Review,The main information provided for the tourists:abo
15、ut the tour arrangement about the hotel accommodation about the tour charge about the meal arrangementetc.,Review,普陀山二日游，每天发团；行程安排：D1 杭州早7:00到旅行社指定的地点集合，7:30旅游车赴沈家门，中餐后，快艇前往普陀山，游览西山景区；D2 7:30集合出发游览，游览景点，游玩结束后快艇返回沈家门，下午13:30集合坐旅游专车返杭；住标准间，带浴室和空调；610元每人，优惠价490元，不包括餐费，婴儿免费。十一和春节视情况而定。,We have the tour
16、of Mount Putuo each day.The whole tour takes two days and one night.,Youll gather at a.m.at a designated departure place,then the coach leaves Hangzhou for at a.m.After lunch,youll head for and enjoy the Western Scenic Area.The second day youll gather at a.m.and visit the scenic spots,after that,you
17、ll go back to by yacht.At p.m.youll leave for Hangzhou by coach.,Youll be staying at standard rooms with and.The total price is per person,the preferential price is,meals are not included,and babies are for free.On National Days and Spring Festivals,it depends.,Review,普陀山二日游，每天发团；行程安排：D1 杭州早7:00到旅行社
18、指定的地点集合，7:30旅游车赴沈家门，中餐后，快艇前往普陀山，游览西山景区；D2 7:30集合出发游览，游览景点，游玩结束后快艇返回沈家门，下午13:30集合坐旅游专车返杭；住标准间，带浴室和空调；610元每人，优惠价490元，不包括餐费，婴儿免费。十一和春节视情况而定。,We have the tour of Mount Putuo.The whole tour takes.,Youll gather at a.m.at a designated departure place,then the coach leaves for at.After,youll head for and en
19、joy.The second day youll gather at and visit the scenic spots,after that,youll by yacht.At p.m.youll leave for by coach.,Youll be staying at with and.The total price is per person,the preferential price is,meals,and babies.On National Days and Spring Festivals,.,Chapter 2On the Way to the Hotel,A Go
20、od Beginning is Half Done!,By the end of this lesson,youll be able to:,Objective,Meet guests at the airport Make the welcoming speech,Meeting Guests at the Airport,Procedure to remember:,Come to the airport at least 30 minutes in advance,check the arrival terminal to confirm the actual time and arri
21、val gate.,Walk to the gate,establish a meeting/waiting site for the group,and note the location of the baggage claim area.,Meeting Guests at the Airport,Procedure to remember:,Receive the group and offer a friendly greeting,inquire about their trip,Hello,everyone!Welcome!How was your flight?Good?I a
22、m glad you enjoyed your flight.You had an awful/horrible flight?Oh,no!Well,you can relax now,and leave all your worries to me.,and give brief but clear instruction as to the immediate procedure.,Im really looking forward to talking with you more,but for now,I thought you must be tired after this lon
23、g flight and wed better go straight to the hotel,where you can get settled.Heres what we need to do:,The baggage will be arriving on gate 10 and Ill lead the way.Once were there,Ill designated an area where you can put your bags when you identify them,and,when we have all of them,well proceed to the
24、 motor coach.,There are rest rooms in the baggage area which youre free to use,but please remain in the area,as we hope to be leaving the airport as quickly as possible.,Meeting Guests at the Airport,Procedure to remember:,Help tourists when they collect their luggage,and remind them to check if the
25、re is any damage.And then transfer the luggage to the vehicle.,Please check if there is any damage to your baggage.Your baggage will be put onto another vehicle to be sent to the hotel.Dont worry about it.,Meeting Guests at the Airport,Procedure to remember:,Escort the tourists to their motor coach.
26、,Have you all got your baggage?Good,now lets go to the motor coach.Please follow me and my flag.Our motor coach is waiting outside.Shall we go now?,Meeting Guests at the Airport,Useful Expressions:,Hello,everyone!Welcome!How was your flight?Good?I am glad you enjoyed your flight.Im really looking fo
27、rward to talking with you more,but for now,I thought you must be tired after this long flight and wed better go straight to the hotel,where you can get settled.Heres what we need to do:The baggage will be arriving on gate 10 and Ill lead the way.Once were there,Ill designated an area where you can p
28、ut your bags when you identify,and,when we have all of them,well proceed to the motor coach.,Meeting Guests at the Airport,Useful Expressions:,There are rest rooms in the baggage area which youre free to use,but please remain in the area,as we hope to be leaving the airport as quickly as possible.Pl
29、ease check if there is any damage to your baggage.Your baggage will be put onto another vehicle to be sent to the hotel.Dont worry about it.Have you all got your baggage?Good,now lets go the motor bike.Please follow me and my flag.Our motor coach is waiting outside.Shall we o now?,Welcoming Speech,T
30、ips for making a welcome speech,Extend a warm welcome,Ladies and gentlemen,welcome to x x.Nothing is more delightful than to meet friends from far away.,Welcoming Speech,Tips for making a welcome speech,First,let me introduce myself.My name is x x.x is my family name.(You can call me xx if thats eas
31、ier for you to remember.)I am from x x International Travel Service and I will be your local guide during your stay in x x.,This is Mr.x.,our driver.Mr.x is a responsible and experienced driver,so you are in good hand when riding in his coach.,Our driver is Mr.Wang.You can just call him Lao Wang.He
32、has about ten years driving and working experience in the travel industry.So you are in very safe and competent hands.My name is Li Ping.You can call me Lucy,if thats easier for you to remember.We are from China Youth Travel Service.On behalf of my company and my colleagues Id like to extend a warm
33、welcome to you.Welcome to x x.,Give a brief introduction,Extend a warm welcome,Welcoming Speech,Tips for making a welcome speech,To avoid getting on a wrong coach,wed better remember the number and features of our coach.The number is 27684.,Some points for attention,Perhaps the first thing you need
34、to pay attention to in this new stop is the coach youve sitting in.Our coach is a yellow Dawoo with CYTS painted on both sides and the number is Its preferable that you remember the number so that you can identify the coach wherever necessary.,Besides,we all want to be able to see and do everything
35、thats scheduled.We want to be efficient.No one wants to be sitting on the coach waiting for one or two people each morning,right?So,why dont we all agree right now to be considerate to everyone and not keep anyone else waiting.OK?,Extend a warm welcome,Give a brief introduction,Welcoming Speech,Tips
36、 for making a welcome speech,Extend a warm welcome,Give a brief introduction,Some points for attention,The wishes for the tours success and the members enjoyment,If you have any special interest,please let me know.My job is to smooth you way,care for your welfare and try my best to answer your quest
37、ions.We highly appreciate your understanding and cooperation.,I will be your guide during your stay in this city.I am willing to do my best to make your visit a very pleasant one and I do want this to be the most memorable trip youve ever had.If you have any questions or problems,do not hesitate to
38、ask.It will be my pleasure and honor to be at your service.,As you are in a different culture and country,I am sure there are things that you are not familiar with and things you may not feel comfortable.So please be straightforward if any problems arise.I also hope that you are as understanding as
39、you can.As your guide,I highly appreciate your understand and cooperation.,Welcoming Speech,Tips for making a welcome speech,Extend a warm welcome,Give a brief introduction,Some points for attention,The wishes for the tours success and the members enjoyment,After the long flight you must be very tir
40、ed,so now were heading for our hotel,the x x hotel,so that you can get settled and have a good rest.It will take us about x x minutes to get there.,Introduce the hotel,Its a four-star hotel in the center of the city.It has a restaurant,a bar,a barbershop,a beauty parlor and a laundry service.The hot
41、el offers not only western food but also typical Chinese cuisine.Hope youll have a good time there.,Welcoming Speech,Tips for making a welcome speech,Extend a warm welcome,Give a brief introduction,Some points for attention,The wishes for the tours success and the members enjoyment,Introduce the hot
42、el,Reset the watches,Its 4:15 p.m.now Peking Time.So please set your watches by the local time.,Welcoming Speech,Tips for making a welcome speech,Extend a warm welcome,Give a brief introduction,Some points for attention,The wishes for the tours success and the members enjoyment,Introduce the hotel,R
43、eset the watches,Ladies and gentlemen,lets now take a brief look at the sights outside./Now you might as well have a look at the city along the way.,Suggest take a view on the way,Welcoming Speech,When arriving at the hotel,Do you notice the building over there?It is x x Hotel.Here we are at the hot
44、el.Lets get off and go to the reception desk.Dont leave your belongings.,Useful Expressions:,Ladies and gentlemen,welcome to x x.First,let me introduce myself.My name is x x.x is my family name.I am from x x International Travel Service and I will be your local guide during your stay in x x.This is
45、Mr.x,our driver.Mr.x is a responsible and experienced driver,so you are in good hands when riding in his coach.To avoid getting on a wrong coach,wed better remember the number and feature of our coach.The number is xxxxx.,Welcoming Speech,Useful Expressions:,If you have any special interest,please l
46、et me know.My job is to smooth your way,care for your welfare and try my best to answer your questions.We highly appreciate your understanding and cooperation.Now we are heading for our hotel,the x x Hotel.It will take us about x x minutes to get there.Its 4:15 p.m.now Peking Time.So please set your
47、 watches by the local time.Ladies and gentlemen,now you might as well have a look at the city along the way.,Welcoming Speech,Welcoming Speech,My given name is Yan,which means a swallow bird in China.It is a very common given name in China.There are millions of Yans in China,but only two of them are
48、 particularly special.One Yan is the main character in a very popular TV program in China and she has a large number of fans.Another Yan is standing here.Yes,its me!I am special because I have the luck to meet you here.I hope I can be popular with everyone.,Cream of Sentence Patterns,It looks very n
49、ice.This is great weather for picnic.Wow!Holy cow!Thats great!This place is like a zoo.This is a real hot spot.This place is like a tomb.The driver is ready to start the coach.,Cream of Sentence Patterns,I will be your local guide during your stay in Beijing.We highly appreciate your understanding a
50、nd cooperation.You might as well have a look at the city along the way.Im sure well have enough time to see the city.I have been looking forward to seeing the city.,Sum-up,How to meet guests at the airport How to make the welcoming speech,Practice making a welcoming speech.Preview the next chapter.,
