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1、办公一族回复电子邮件用语办公一族回复电子邮件用语 我们平时进行商务交流时,时常需要回复客户的邮件,但你是不是总是用reply的功能呢?这在外国客户看来可能不太妥当哦。来看看下面这段对话吧。 C:Amy,我找了你一整天。 A:Whatis it? C:我有个关于电子邮件的问题。每次我回信,都是点击Reply,保留原来的内容,然后把我的答复加上去。 A:Thats not unusual。 C:今天有个同事告诉我,说我不应该保留电子邮件里原来的内容。可我不明白,如果删掉原来的内容,她怎么能知道我在说些什么呢? A:Sheno doubt would have preferred that you
2、take the time to paraphraseher message in the body of your reply。 C:什么叫paraphrase啊? A:Toparaphrase means to rephrase or restate what someone else has saidor written。 C:你能举个例子吗?比如说,她发电子邮件给我,问我星期三上午11点有没有时间开会讨论新产品。 A:Inthat case, instead of hitting Reply and responding, Yes, I amavailable; you should
3、write, Yes, I am available to meet onWednesday at 11 AM to discuss the new product. C:就是把话说完整。 A:Yes.By restating her message, you have confirmed that you will be atthe meeting on the right day at the right time。 C:出于礼貌,我在回复电子邮件的时候,都应该把原信的核心内容重复一遍了? A:Yes,In that case you can delete the original at
4、the bottom of yourresponse。 C:如果电子邮件的内容变了,用回复的功能,就不能保留原来的题目。是这样吗? A:Sheis definitely right. It is very confusing to receive a message fromsomeone who changed the subject in the e-mail and not in thesubject line。 C:你能不能解释一下。 A:If Isend you a message about a project we are working on and I useProject
5、A Summary as the subject line, you have a clearexpectation about what information is contained in thee-mail。 C:我用回复的功能,告诉你我收到了报告。 A:Right. Now lets say that I need to send you a messageabout our next team meeting. If I use your reply to me - which yourecall has the subject line, Project Summary; you expect to readmore about the project。 C:对啊,我会以为里面是关于这个项目更详细的内容,但打开却发现是截然不同的内容。好,我以后一定记住改掉电子邮件的题目。 A:Better yet, if you are sending e-mail on a new topic, starta new message with a new subject header。