《员工培训与发展.docx》由会员分享，可在线阅读，更多相关《员工培训与发展.docx（4页珍藏版）》请在三一办公上搜索。
1、员工培训与发展Employee Training and Development Sections of this Topic Include Typical Reasons for Employee Training and Development Training and development can be initiated for a variety of reasons for an employee or group of employees, e.g.,: When a performance appraisal indicates performance improvemen
2、t is needed To benchmark the status of improvement so far in a performance improvement effort As part of an overall professional development program As part of succession planning to help an employee be eligible for a planned change in role in the organization To pilot, or test, the operation of a n
3、ew performance management system To train about a specific topic (see below) Typical Topics of Employee Training 1. Communications: The increasing diversity of todays workforce brings a wide variety of languages and customs. 2. Computer skills: Computer skills are becoming a necessity for conducting
4、 administrative and office tasks. 3. Customer service: Increased competition in todays global marketplace makes it critical that employees understand and meet the needs of customers. 4. Diversity: Diversity training usually includes explanation about how people have different perspectives and views,
5、 and includes techniques to value diversity 5. Ethics: Todays society has increasing expectations about corporate social responsibility. Also, todays diverse workforce brings a wide variety of values and morals to the workplace. 6. Human relations: The increased stresses of todays workplace can incl
6、ude misunderstandings and conflict. Training can people to get along in the workplace. 7. Quality initiatives: Initiatives such as Total Quality Management, Quality Circles, benchmarking, etc., require basic training about quality concepts, guidelines and standards for quality, etc. 8. Safety: Safet
7、y training is critical where working with heavy equipment , hazardous chemicals, repetitive activities, etc., but can also be useful with practical advice for avoiding assaults, etc. 9. Sexual harassment: Sexual harassment training usually includes careful description of the organizations policies a
8、bout sexual harassment, especially about what are inappropriate behaviors. General Benefits from Employee Training and Development There are numerous sources of online information about training and development. Several of these sites (theyre listed later on in this library) suggest reasons for supe
9、rvisors to conduct training among employees. These reasons include: Increased job satisfaction and morale among employees Increased employee motivation Increased efficiencies in processes, resulting in financial gain Increased capacity to adopt new technologies and methods Increased innovation in strategies and products Reduced employee turnover Enhanced company image, e.g., conducting ethics training (not a good reason for ethics training!) Risk management, e.g., training about sexual harassment, diversity training
