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1、回复道歉信如何写投诉信及其回复 一、投诉信的写作要点和套语 -提出写信的目的是为了抱怨或投诉 -表明投诉的原因 -希望问题能够得到解决 dear sir or madam, i was a visitor in your hotel for three days during may 5 to may 8. i am sorry i have to say i was greatly disappointed with the inconvenient service you provided. i am sure that you will agree with me that your s
2、ervice is unacceptable. i trust that you will take immediate steps to correct the situation and i look forward to your reply. faithfully yours, john smith 在结构上，这封投诉信一开头就说明了写信的原因-在酒店入住期间对其服务不满意。第二段中列举了抱怨的三个具体事实。一是电灯的问题，二是食物问题，三是服务不热情问题。最后一段中向酒店负责人提出中肯的意见，希望对方能够改善服务质量。 在语言方面，简洁明了。最大的特色是注意了礼貌用语。例如，开头提出
3、问题时，用了i am sorry i have to say that。在写抱怨信时，礼貌用语很重要，因为对服务或商品不满意，很容易用充满怨气的语言，所以得体的语言才不会影响投诉者与被投诉者之间今后的关系。比如，原文中用unpleasant 修饰factor，而没有使用disgusting等语气强烈的形容词。最后一段中用了i trust that 和i look forward to这样的句式，一方面，它们是抱怨信的良好结尾，另一方面说明了对对方的信任和对迅速处理办法的期待。 dear mr. jack, the 50 tea sets we ordered were delivered ye
4、sterday, but we regret that 5 sets were badly damaged. the packages containing the tea sets appeared to be in good condition, so we accepted and signed for them without question. we unpacked the tea sets with great care and can only assume that the damage must be due to careless handling at some sta
5、ge prior to packing. we shall be glad if you will replace all 5 sets as soon as possible. meanwhile, we have put the damaged tea sets aside in case you need to check them. yours sincerely, david 此信的开头表明收到了50套茶具，并用了we regret that .这样的句式表达对五套已损坏的茶具的遗憾。第二段中，说明了茶具损坏的可能原因。在用词方面也注意了一些技巧，如appear to 和we ass
6、ume that等。最后表明希望损坏的茶具能够得到更换处理。值得注意的是，为确保提出损坏物品的真实性，所以交代了损坏物品已保管好，待对方核实，以便处理。 常见开头和结尾： 开头法： 1.we are sorry to inform you that were badly damaged when delivered. 2.on inspection, we found that the quality of the goods did not meet the contract standard. 3.we regret to find that your delivery of our. 4
7、.a portion of the goods arrived damaged. we have to put in a claim for the damage. 5.i am writing to inform you that i am dissatisfied with your 7.the purpose of my letter is to express my satisfaction with 结尾法： 1.i am looking forward to your due attention and proper solution on this matter. 2.despi
8、te the trouble and inconvenience this matter may cause to you. i hope you can give me a satisfactory solution to 3.i understand you will give immediate attention to this matter. 4.i would like to have his matter settled by the end of 5.we do hope that youll take measures to solve the problem. 二、投诉信的
9、回复 当收到因为给对方造成了损伤或不便的抱怨信后，必须马上给予答复。从一定意义上说，也就是写一封道歉信。其写作要点通常包括以下几点； -表示真诚的歉意 -解释造成损失或不便的原因 -表示今后的做法或处理办法 dear mr. smith, i am sorry to hear that you didnt enjoy your stay in our hotel. at the same time, thank you for bringing this matter to my attention. it is my oversight. ill go myself and look int
10、o the matter immediately. meanwhile, i wont hesitate to improve the lighting facility, food quality and the service of the waiters. i do hope that we can meet your full satisfaction when you visit the hotel again. yours faithfully, dear mr. david, we are sorry to learn from your letter of the 8th th
11、at some of the tea sets were damaged when they reached you. we will certainly replace them and have in fact instructed our representative at your end to send them by parcel post. we regret for the inconvenience caused to you, and we will do our best to improve our methods of handling so as to avoid
12、happening the same thing. it will not be necessary for you to keep the damaged tea sets and they can be destroyed. yours sincerely, 常见的开头和结尾； 开头法： 1.we offer our apologies for 2.were sorry that 3.we regret to 4.i am writing to apologize for 5.im writing to say sorry for 6.for this trouble, we do apo
13、logize. 结尾法： 1.i sincerely hope that youll be able to think in my position and accept my apologies. 2.please accept our sincere apologies for this mistake. 3.we assure you that well give it our attention. our radios before it is sent. now, were arranging for the director of the sales department to c
14、ontact you for the replacement.篇二：顾客致歉信 尊敬的客户您好！ 当您读到这封信的时候，说明您的产品已顺利寄到您的手中了，这样我们就放心了！ 我们常常担心，会不会因为快递的原因导致您延迟收到产品了，会不会因为路途遥远而把您的东西压坏了；会不会因为我们的客服mm的回复不够详细而把您怠慢了；在此，我们一并表示最诚挚的歉意！我们多么希望用我们的热情服务和优质的产品品质来弥补我们的不足。几个月内，我们尝试了各家快递，只希望产品能今早、完好的到达您的手中，每一个发出的产品我们的配货兄弟都会仔细审查两遍，复查阿姨都会强迫性的再检查一遍，寄货前都会反复交代快递务必包装严实，再
15、严实，希望能尽可能降低您退换货的烦恼，我们不断升级产品和服务，因为我们深深的知道您对品质的要求。遗憾的是，这次还是没能尽如人意，给您造成不便，我们无比歉意，我们也非常非常感谢您的包容和谅解。想必您一定是位胸襟宽广、大气之人。 我们“为一”所有同仁和您一样，热爱生活，追求幸福，渴望进步。“精进有为，天人和一”是我们永恒不变的追求，多希望我们的产品和服务能给您更多的温暖和幸福。 感恩有您，“玺草”与您相伴！ 为一全体员工篇三：写给老婆的道歉信 写给老婆的道歉信 亲爱的老婆大人 遵守您的旨意我在书房里检查了一个小时四十三分零七秒喝了一杯白开水上了一次卫生间没有抽烟以上事实正确无误请审查。 附上我的检
16、查报告不当之处可以协商。 经过个月的婚姻生活我认为老婆同志温柔贤良勤恳聪颖是不可多得的好妻子而身为丈夫的我却举止乖张态度轻狂所作所为确有值得商议之处。 以下是我对自己恶劣举动的分析请领导批阅 1昨天的事情是我不对。你做的红烧茄子虽然有点咸但是香醇可口瑕不掩瑜我不该斥责你糟蹋盐。我这么求全斥责完整是暗藏嫉妒之心。不过再加点水是可以的。 2.你说爱好陆毅的时候我不该信口雌黄说我爱好梁咏琪害得你两天不能理我极其苦楚 。仔细一想我的答复确实很不妥当因为你的花心还局限于内地我却冲到了港台我还是爱好周迅好了。 3.你爱好看韩剧里的小政哥我不该百般阻拦你拿我和他比较我也不该表现抗议因为人家小政哥都没有抗议。
17、 4.星期六的那次婚礼我说我开会不知道能不能去你筹备了两个红包一个的一个的成果我没去你不警惕送出去了厚的。亲爱的我不该笑你你已经做得很好了换作我可能将两个都一块儿送出去了。 5.上次你买来黄花鱼我不该信誓旦旦冒充大厨成果你帮厨时欢呼雀跃闻味时垂涎欲滴吃的时候却垂头丧气对于你软弱的心理而言这是难以蒙受的。 6.你剪短了头发问我好不好看我说好看你很高兴进一步求证我说还行你追问到底好不好我答复不如以前好使你非常难过。这是我的错以后此类的回复均以第一次为准。 7.你在网上认识了很多精良的朋友一时间鸿雁传书玉照纷飞我不该用报纸上的报道打击你 。不过你穿白裙子的那张照片真的不好看还是穿高领衫的那张好旁边有
18、我当保镖显得气派。 8.探望你外甥那次你回来和我讨论谁应当洗尿布我的确不该推辞责任惹你朝气。不过亲爱的这项任务过于遥远我们还是讨论谁负责生好了。他们家是谁生的 9. 你斥责我把袜子到处乱放时我不应当反诬你到处放书毕竟袜子是臭的书是香的。 10.你请雪儿吃麦当劳的时候我不该在桌子下面偷偷踢她让你大发雷霆可是她踩坏了我那么多皮鞋你为什么都不管 11.你说我长得不如你英俊的时候我不应当固执抵赖你说得很对证据确实可以让瞎子作证。 12.我下楼倒垃圾回来你围着我转了好几圈问我抽了几根我说一根你就大生其气。亲爱的我真不知道你的鼻子如此敏锐其实我抽了两根。 你一直是善解人意的女孩愿望你能够原谅我给我改过自新
19、的机会。为了家庭安定经济繁荣顺便提几个小小的建议 13.不要指着电视里的帅哥说他像你从前的男友你第一次近距离接近男士是在大二的舞会上慌慌张张地狂踩别人的脚很不幸那个人是我。 .逛商店的时候不要总是突发奇想比如要买一个粉碎机回去做 蒜泥你不感到我这个机器比较经济吗 14.吃饭的时候你总是嫌我吃得少照相的时候却又嫌我胖亲爱的这真的让我很为难。 15.不要给我出一些刁钻古怪的问题说那是头脑急转弯成果让我逻辑混乱。 16.不要在我看枪战片的时候给我讲笑话而且不笑不行。 以上种种请老婆大人明鉴。篇四：高考英语 致歉信 高中英语作文 致歉信 一致歉信常用词汇： apologize v道歉 inconven
20、iencen.不便 make up for my fault 弥补我的过失 excuse me for my carelessness. im sorry for 二常用句式： 1. much to my regret，i am unable to 让我感到极为遗憾的是自己不能 2. excuse me for my not being able to 请原谅我不能 3. i would like to give you my apology for. 对于，我向您道歉。 4. i must apologize to you for就，我必须向您道歉。 5. im really sorry a
21、nd i hope you will be back soon. 真的很抱歉，希望你不久就回来。 6. im sorry to tell you that i cant. 对未能做，我表示遗憾。 7. please accept my sincere apology for. 请接受我关于的真诚道歉。 8. please accept my sincere apologies for this unhappy experience. 对于这次不愉快的经历，请接受我诚挚的歉意。 9. we assure you that such a matter will never happen again
22、. 我们向您保证，此类事件不会再发生。 10. i would be very much appreciated if you could如果你能。我将万分感激 11. im afraid what i have done has caused much inconvenience to you. 12. lets not put a little misunderstanding between us. 别让我们之间存在哪怕一点点的误解。 13. i hope that the settlement of the matter will meet your wishes. 我希望对此事的处理
23、能满足您的愿望。 14. i sincerely hope you can understand that i offended you unintentionally. 我真心希望您能理解，我并非有意冒犯您。 15. please accept my apology. i do hope you will understand me and excuse me for my carelessness. 三致歉信内容： 致歉信是由于某事向某人表示歉意的信件，通常是由于自己的过错或不能履行承诺等而做出的道歉。 四致歉信写作结构： 1)表达歉意。 2)说明造成过错或自己不能履行承诺的原因，提出补救
24、措施。 3)可再次表示歉意或希望得到谅解。 五 黄金模板: dear , i am sorry that i must apologize for。 . im writing to tell you the reason for it. 。 im afraid what i have done has caused much inconvenience to you. in order to make up for my fault, i will . please accept my apology. i do hope you can understand me and excuse me
25、 for my carelessness . 六 高考作文 假设你是新华中学的学生李华，你和在上海上学的英国朋友tom约好下周末去北京旅游，但你因故不能赴约。请根据以下要点用英语给他写一封电子邮件： 1. 表示歉意； 2. 解释原因； 3. 另约时间。 注意：1. 词数120150； 2. 可适当增加细节。 dear tom, im very sorry that i cant go on a trip to beijing with you next weekend, which i have promised you. im writing to tell you the reason for it.(topic) just now, my cousin, li ming, who went abroad for further education last year, informed me that he would return the next saturday morning. he asked me to pick him up at the airport with his parents. as you know, we havent see
