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1、更新内容目录1OOPS概念（P1617）2TELXON的使用（P17P19） (04-05-30)3价格变动流程 （P20） (04-05-30)4自动降价的规章和程序（P21P22） (04-05-30)5价格撤消的规章和程序（P2426） (04-05-30)6负库存的处理步骤（P27） (04-05-30)7店间转移（P27） (04-05-30)8每天开店前的补货（P29） (04-05-30)9顶端库存（P33） (04-05-30)10促销标准的规章和程序（P3546） (04-05-30)11. 商品陈列小调整流程 (P6062) (04-05-30)12. 家电知识介绍（P64
2、68） (04-05-30)13免费送货程序 (P6869) (04-05-30)14商品归位 （P69） (04-05-30)15索赔 (P70) (04-05-30)16损耗控制 (P77) (04-05-30)17 PC管理 （P81） (04-05-30)18商店管理层严格不允许做的事 (P8485) (04-05-30)19系统结构、报告 (P8587 ) (04-05-30)20新店开店应急方案 (P8889) (04-05-30)21商品状态（P1718） (04-06-09) 22、商品结构（按商品结构分类）（P4-12） （04-10-12） 23、“红花绿叶”概念（p17-
3、p19）(04-10-15) 24、CCC概念（P19-P21) (04-10-15) 卖场基本业务知识一商品代码1. UPC：国际通用条型码（13位数），商店系统可以扫描，且有相应的Lotus通用条型码与之相匹配。2. SKU（Stock Keeping Unit）：Lotus通用条型码，每种商品都有不同于其他品种的九位数编码，商店系统可以扫描。3. Style：Lotus RAMS系统专用条码，代表某种类商品的八位数编码，单个Style有一个或多个SKU编码。二商品结构*商店Store 区域Division 部门Department 大类Category（Class） 细分类Sub-Cat
4、egory（Sub-Class） 商品项目Item 例：1号店 Hard-line A Elec.1 彩电 28-29寸彩电 金 星2915型彩电按商品结构分类生鲜部门(Fresh Food)010000000 - Fresh Food A 生鲜A部010100000 - Produce 蔬果010101000 Vegetable 蔬菜010102000 Fresh Fruit 生鲜水果010104000 Consignment Produce （租赁）水果010105000 Bean Products 豆制品010106000 Preserved Vegetable 酱菜010107000
5、Consignment Vegetable （租赁）蔬菜010108000 Consignment Vegetable （租赁）蔬菜010200000 - Meat 肉类010201000 Fresh Meat 生鲜肉类010202000 Ready To Cook 肉类半成品010203000 Consignment Meat （租赁）肉类010204000 Ready To Eat 即食肉类010205000 Consignment Meat （租赁）肉类010206000 Consignment Meat （租赁）肉类010207000 Consignment Meat （租赁）肉类01
6、4600000 - Preserved 腌肉014601000 Preserved Meat 腌肉014602000 Consignment Preserved Meat （租赁）腌肉015100000 - SEAFOOD 水产015101000 FRESH SEAFOOD 生鲜水产015102000 READY TO COOK 水产半成品015103000 CONSIGNMENT SEAFOOD （租赁）水产品015104000 READY TO EAT 即食水产品015105000 CONSIGNMENT SEAFOOD （租赁）水产品015106000 CONSIGNMENT SEAFO
7、OD （租赁）水产品020000000 - Fresh Food B 生鲜B部020400000 - Bakery - Product 面包020401000 Self - Product 自制面包020403000 Consignment Bakery （租赁）面包020500000 - Delicatessen 熟食020502000020504000 Consignment Delicatessen （租赁）熟食024700000 - Dried Vegetable & Fruit 南北炒货024701000 Agriculture 干果024703000 Consignment Dri
8、ed Vegetable & Fruit （租赁）南北炒货024800000 - Chinese Dessert 中国点心024801000 Chinese Dessert 中国点心024802000 Consignment Dried Dessert （租赁）干点024804000 Consignment Fresh Dessert （租赁）现制点心024805000 Consignment Chinese Dessert （租赁）中国点心025600000 - Vendor Bread 供应商面包025601000 Vendor Bread 供应商面包025602000 Consignme
9、nt Vendor Bread （租赁）供应商面包030000000 - Fresh Food C 生鲜C部030300000 - Frozen Food 冷冻030302000 Utensil 冷冻品用具030303000030304000 Vegetable&Meat&Seafood 冷冻蔬果&肉类&水产030305000 Dessert 冷冻甜点030306000 Processed Food 冷冻点心030309000 Consignment Frozen Food (租赁)冷冻食品035300000 - Dairy & Daily 奶制品035301000 Dairy 乳酪类制品03
10、5302000 Daily 每日生鲜奶制品干货部门(Dry)100000000 - Dry A 干货A部100600000 - Cooking Needs 烹饪辅料100601000 Cooking Oil 烹饪油cooking oil 烹饪油100602000 Sauce & Vinegar 油盐酱醋seasonal 季节性商品100603000 Ketchup 蕃茄酱paste 酱料100604000 Seasoning 季节性商品ketchup 蕃茄酱100609000 Consignment (租赁)烹饪辅料peanut 花生酱、色拉酱spice 香料sugar & salt 食糖、食
11、盐flavor 鸡精MSG 味精soy sauce 酱油other sauce 其他沙司vinegar 醋lsesame oil 芝麻油bag sauce 袋装沙司100700000 - Baking Needs 烘焙辅料100701000 Baking 烘焙辅料baking needs 烘焙辅料100709000 Consignment （租赁）烘焙辅料100800000 - Canned Food 罐头食品100801000 FRUIT & VEGETABLE 蔬果罐头bean curd 腐乳100802000 SOUP & PORRIDGE 汤罐头、罐装粥类pickled 酱菜10080
12、3000 MEAT 荤食罐头canned meat 荤菜罐头100804000 PICKLED VEGETABLES 酱菜罐头fruit 水果罐头porridge 罐装粥类minced pork 肉松101000000 - Pasta & Instant Food 速食品 101001000 Pre - Cook 方便食品vermicelli 粉丝、粉条101002000 Instant 速食面noodle 面条101009000 Consignment （租赁）速食品western 西式面食（通心粉、意大利面等）soup 方便汤料cup instant noodle 杯装方便面bag ins
13、tant noodle 袋装方便面101100000 - Agricultural Product 农产品101101000 Rice 大米rice 大米110000000 - Dry B 干货B部111200000 - Cosmetics 化妆辅助品、化妆品专柜cream 润肤霜111201000 Make Up 化妆棉、漱口水等lotion 润肤露111202000 Beauty Aids 化妆辅助品hand cream 护手霜111209000 Consignment （租赁）化妆品专柜hand wash 洗手液111300000 - HAIR & ORAL CARE 护发用品talcu
14、m 爽身粉111301000 Hair Clean 洗发用品facial 洗面奶111302000 Hair Care 护发用品bath 沐浴露111303000 Hair Styling 定型用品soap 香皂111304000 Oral Hygiene 口腔保健品tooth paste 牙膏111305000 Shaving Needs 剃须用品lip gloss 润唇膏111400000 -BODY & SKIN CARE 护肤用品tooth brush 牙刷111401000 Skin Clean 洁肤用品hair tonic 局油膏111402000 Skin Care 护肤用品ha
15、ir styling 定型水111403000 Fragran 香皂hair coloring 染发剂111404000 Sun Care & Talcum 防晒用品、爽身粉shampoo 洗发水111405000 Traveling 润唇膏类111406000111500000 - Paper Good 纸制品111501000 Tissue 纸巾、卷纸box tissue 盒装面纸111502000 Diaper 一次性尿布wet 湿纸巾111503000 Feminine Hygiene 卫生巾pocket tissue 袖珍装面纸111504000sanitary 卫生巾cut & t
16、oilet tissue 洗手间用纸economical 经济装卷纸roll 4 4卷装纸roll 10+10 20卷装纸diaper 一次性尿布111600000 - H.H.C. （House-hold Chemical） 家用化学品与用具111601000 Laundry 衣物洗涤剂pesticide 杀虫剂111602000 Cleaning 清洁剂air freshener 空气清新剂111603000 Polishing 光亮剂polish 家俱上光剂111604000 Air Fresher 空气清新剂HHC 清洁剂111605000 Pesticide 杀虫剂dish wash
17、 碗碟洗洁精111607000 Party Needs 派对用品（一次性）soap 洗衣皂liquid detergent 洗衣液detergent 洗衣粉compact detergent 盒装洗衣粉food wrap 食物保鲜盒party needs 派对用品（一次性）115800000 - Pet Food 宠物食品115801000 Pet Food 宠物食品pet supplement 宠物用品115802000 Pet Supply 宠物用品thailand pet 泰国宠物用品115803000pet food 宠物食品120000000 - Dry C 干货C部12090000
18、0 - Food Supplement 营养品120901000 Breakfast & Dietary 营养早餐cereals 麦片120902000 Milk Power 奶粉soya beam 豆奶120903000 Other BB Food 其他婴儿食品health 芝麻糊、核桃粉等120909000 Consignment （租赁）营养品box cereals 藕粉、绿豆爽等baby food 婴儿营养品adult milk 成人奶粉baby milk 婴儿奶粉canned milk 罐装奶粉jam 果酱honey 蜂蜜121700000 - CONFECTIONERY & BIS
19、CUITS 巧克力和饼干121701000 Chocolate 巧克力box pie 盒装派121702000 Biscuit 饼干bag pie 袋装派121703000 Loose Pack Confectionery 散装糕点sha qi ma 沙琪玛121709000 Consignment （租赁）小吃wafer 威化饼干125000000 -CANDY & SNACKS 糖果、蜜饯、小吃sandwich 夹心饼干125002000 Candy 糖果cookies 甜饼干125003000 Snacks 零食pocky 百奇类休闲饼干125004000 Loose Pack Snac
20、k 散装零食cracker 饼干125009000 Consignment （租赁）小吃box cookies 盒装饼干box chips 罐装薯片chips 薯片cracker 膨化食品rice cracker 米饼gift snack 零食礼包fried snack 炒货类食品jelly 果冻preserved 蜜饯类食品meat snack 肉干类食品candy 糖果wedding chocolate 婚礼喜糖box chocolate 盒装巧克力bag chocolate 袋装巧克力126100000 - Drug 药品126101000 Oral Otc 口服药ginseng 人参1
21、26102000 External Otc 外用药liquor 滋补酒类126103000 Vitamine Supplement 维他命essence 鸡精类补品126104000 Loose Pack 散装参类beauty care 美容保养滋补品126200000 - Chinese Health Supplement 中国保健品vitamin 维他命126201000 Basic Health Supplement 基本营养品basic chinese health 基本营养品126202000 Medical Liquor 药酒diet tea 减肥茶chinese health g
22、ift 营养品礼盒130000000 - Dry D 干货D部131800000 - Liquor & Tobacco 烟酒131801000 Liquor 酒rice wine 黄酒131802000 Tobacco 烟local wine 葡萄酒beer 啤酒gin 白酒gift 烟酒礼盒import wine 进口葡萄酒whisky 威士忌brandy 白兰地tobacco 香烟131900000 - Beverage 饮料部131901000 Coffee & Creamer 咖啡及伴侣gift 咖啡礼盒131902000 Tea 茶叶coffee 咖啡131903000 Tonic
23、Drink 滋补类饮料tonic drink 滋补类饮料131904000 Energy Drink 能量型饮料tea 茶叶131905000 Juice 果汁UHT tea 高温保鲜茶饮料131906000 Soft Drink 汽水UHT 高温保鲜饮料131907000 UHT 高温保鲜饮料bottle juice 瓶装果汁131909000 Consignment （租赁）饮料energy 能量型饮料canned juice 罐装果汁bottle tea 瓶装茶饮料water 矿泉水、纯净水canned soft drink 罐装汽水600ml soft drink 600毫升装汽水bo
24、ttle soft drink 瓶装汽水150000000-DRY E1585 IMPORT CONFECTIONERY 进口食品硬货部门(Hardline)300000000 - Hardline A 硬货A部302100000 TV 电视机302101000 T.V.（television） 电视机portable 便携式手提机302112000 Consignment Product （租赁）电视机mini 迷你台式音响305900000 -AV & ACCESSORY 音频视频产品及其附件DVD DVD机305901000 Audio 录音机、台式音响antenna 天线3059020
25、00 Accessories 附件storage CD储存盒305903000 Tape 录音带、摄像带cleaning cable 清洁盘及视频配件305905000 VCR & VCP 录像机home theater 家庭影院305906000 Video Camera 摄像机brand wall 品牌专柜305907000 VCD & LD VCD机、LD机21 TV 21彩电305908000 Home Theater 家庭影院25 TV 25彩电305909000 DVD DVD机29 TV 29彩电305998000 Consignment Home Theater （租赁）家庭影
26、院34 TV 34彩电310000000 - Hardline B 硬货B部312500000 - KITCHEN & DINING 厨房和餐桌用品312501000 Table / Kitchen Ware 餐桌 / 厨房用具hanger 衣架312502000 Cook ware 烹调用具clips 晾衣夹312503000 Dining ware 餐具hook 粘钩312504000 Baking ware 烘培用具ironing board 烫衣板312505000 Beverage ware 饮料容器stand hanger 立式晾衣架312506000 Crystal ware 玻
27、璃容器shoe rack 鞋架312598000 Consignment （租赁）家庭用品bath rack 浴室用品架316600000 -PLASTICWARE & H/H ACCESSORY 家庭用品mini storage 迷你储物盒316601000 Storage 整理箱storage 多层整理柜316602000 Plastic ware 塑料制品container 滑轮整理箱316603000 Beverage ware 饮料容器waste basket 字纸篓316604000 Household Acc.（Household Accessories） 家庭辅助用品dustb
28、in 垃圾筒316605000 Cleaning 清洁用具basin 塑制盆316606000pail 塑制桶basket 塑制篮框kitchen plastic 厨房用塑制品food saver 食物保鲜盒rice box 米箱plastic cup 塑料杯acrylic 密胺制品microwave 微波炉容器tumber 玻璃制品mug 马克杯tea pot 茶壶travelling 旅行杯flask 热水瓶、保温杯kettle 水壶dinnerware & dinner set 瓷类餐具tableware 餐桌用品stainless 不锈钢锅aluminium 铝锅clay pot 砂锅
29、knife set 刀具hanging wok 炒锅soup pot 汤锅display wok 蒸锅slow cooker 焖烧锅high pressure pot 高压锅cleaning acc. 清洁用具hanging rod 晾衣杆mop & broom 拖把及扫帚312900000 - Furniture 家俱312901000 Home Furniture 家庭用家俱wire furniture 金属制家俱312902000 Office Furniture 办公室用家俱office furniture 办公室用家俱312998000 Consignment （租赁）家俱bulk
30、furniture 大家俱shelf / rack 整理架式家俱summer furniture 夏季用家俱pucker table 折叠式桌子home furniture 家庭用家俱320000000 - Hardline C 硬货C部323000000 - Office Supply 办公文具用品323001000 Pens 笔note book 笔记本323002000 Pencils 铅笔fax paper 传真纸323003000 Notebook 笔记本copy paper 复印纸323004000 Paper 复印纸、传真纸tape 文具胶带323005000 Correctio
31、n & Drawing Accessories 修正及图画用品pencil box 笔盒323006000 Sign & Label 便签pen & pencil 笔、铅笔323007000 Desk Set Accessories 台式文具用品desk set 台式文件架323008000 File & Accessories 文件夹card 贺卡323009000 Photo Albums & Frames 照相本photo & picture 照相本323010000 Gift & Cards 贺卡soft file 软面文件夹323098000 Consignment （租赁）办公文具
32、用品hand file 硬面文件夹323099000 Promotional （促销）办公文具用品brand name 标牌frame art 艺术画white board 白板323300000 - Sporting Goods 运动器材323301000 Ball & Accessories 球类massage 按摩器323302000 Boxing 拳击用具ball 球类323304000 Fishing 钓鱼用具badminton & tennis 球拍323305000 Exercise Equipment 健身器scooter 滑板车323307000 Ping Pong 乒乓球拍
33、game 棋牌类323308000 Tennis 网球拍dart board 飞镖323309000 Badminton 羽毛球拍fitness 瘦身器材323311000 Camping 露营用具323312000 Games 棋牌类323313000 Fitness Equipment 瘦身器材323314000 Skates & Skateboard 旱冰用具323315000 Massage Equipment 按摩器材323398000 Consignment （租赁）运动器材326400000 - Transportation 运输器材326401000 City Bike 城市车
34、bike rack 自行车326402000 Mountain Bike 越野车bike acc.（bike accessories）自行车辅助品326403000 Childrens Bike 童车elec. Bike（electronic bike）电瓶车326404000 Other Bike 其他自行车children bike 童车326405000 Electronic Bike 电瓶车326406000 Bike Accessories 自行车辅助品330000000 - Hardline D 硬货D部332300000 - Major Appliance 大家电33230100
35、0 Major Appliance 大家电rice cooker 电饭煲332302000 Air Condition 空调elec. pan（electronic pan） 电磁炉332303000 Vacuum Cleaner 吸尘器food preparation 食物加工机332398000 Consignment （租赁）大家电thermo. pot（thermotoaster pot）334900000 - Small Appliance 小家电 电烤箱、电水瓶334901000 Fan 风扇toaster 烤面包机334902000 Appliance Heater 电热器mic
36、rowave oven 微波炉334903000 Small Appliance 小家电vacuum cleaner 吸尘器334904000 Preparation Machine 粉碎机类小家电iron 电熨斗334905000 Beauty Kit 美容类小家电hair dryer 电吹风334998000 Consignment （租赁）小家电seasonal 季节性商品washer 洗衣机water cooler 饮水机dry sterilizer cabinet 消毒柜ref.（refrigerator） 电冰箱air con.（air condition） 空调shower 淋浴
37、器exhausted fan 抽油烟机gas cooker 煤气灶shaver 剃须刀340000000 - Hardline E 硬货E部342600000 - Bedding 床上用品seasonal flex 季节性商品342601000 Bedding 床上用品comforter set 套装床上用品342602000 Mattress 席梦司床垫comforter 被子、棉被342603000 Blanket / Comforter 毛毯 / 被子bedding acc. 床单、被套、枕套342604000 Bed Accessory 床上饰品（辅助用品）towel blanket 毛巾毯342698000 Consignment （租赁）床上用品padding 小床垫342700000 - Bath 卫浴用品picnic 床垫342701000 Bath Accessory 卫浴辅助品table cloth 桌布342702000 Towel 毛巾kithchen acc. 餐垫等厨房辅助用品342798000 Consignment （租赁）卫浴用品home curtain 窗帘342800000 - Home Decorative 家庭装潢用品mini blind 迷你窗帘342801000 Kitchen Access
