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1、 目 录总经理致辞大堂服务GRAND LOBBY SERVICES1大堂经理 Assistant Manager2问讯留言 Information Message3预订接待 Reservation Reception4收银结账 Cashier5外币兑换 Foreign Currency Exchange6信用卡 Credit Card7退房时间 Check-out Time8客房门卡 Room Card9行李服务 Luggage Service10大堂保险箱 Lobby Safe box11商务中心 Business Center12商场 Shopping Center13残疾人士设施 Han
2、dicapped Facilities14擦鞋服务 Shoe-Shine Service15花店 Flower Shop16租车 Car Hire17着装 Dressing18停车 Parking19行政楼层接待处 Executive Floor Reception 1 客房服务GUEST ROOM SERVICES1 客房中心 Housekeeping Center2 房间清洁服务 Room Cleaning3 房间夜床服务 Turn-down Service4 洗衣服务 Laundry Service5 小酒吧 Mini-Bar6 房间加床服务 Extra Bed7 送餐服务 Room S
3、ervice8 擦鞋服务 Shoes-shine Service9 叫醒服务 Wake-up Call10饮用水 Drinking Water11电话 Telephone12电吹风 Hair Dryer13冰块 Ice Cube14电熨斗/烫衣板 Iron / Iron Board15房间保密/电话免打扰16失物招领 Lost And Found17电视节目 TV Channel18网上漫游 Internet Service19空气调节 Air Conditioner20电源总开关 Energy Saver21电源说明 Power Supply22无烟楼层 Non-smoking floor2
4、3医疗服务 Clinic Service24环境保护 Environmental Protection25紧急情况 Emergency 2 餐饮服务FOOD & BEVERAGE SERVICES 1 宴会预订 Banquet Reservation2 大堂吧 Lobby Bar3 西餐厅 Western Restaurant4 行政酒廊 Executive Lounge5 中餐厅 Chinese Restaurant6 日韩餐厅Japanese & Korean Restaurant7 洗浴自助餐厅 Bath buffet Restaurant8 会议室 Conference
5、 Room9 送餐服务 Room Service会馆服务HEALTH& ENTERTAIMENT SERVICE 1 洗浴 Bathe2 游泳馆 Swimming Pool3 健身房 Gymnasium Center4 电影厅 Film Hall5 休息厅 Lounge6 游乐区 Game Area7 棋牌室 Chess and Mahjong Room8 SPA理疗室 3 安全指南SAFETY DIRECTORY 1 遵守措施2 宾客注意事项 Guests Notices3 安保 Safeguard4 火警 Fire Prevention5 火警须知 Fire alarm notic
6、e 电话指南TELEPHONE DIRECTORY 1 拨打客房电话 Room to Room Calls2 拨打外线电话 Outside Calls3 国DDD Calls4 国际直拨电话 IDD Calls5 国IDD&DDD Service Guide6 国IDD&DDD DIRECTORY附表客房物品有偿价格表 4 金龙国际饭店热忱欢迎阁下光临 尊敬的宾客：欢迎您下榻张家口金龙国际饭店！您的到来，我们饭店全体员工都感到非常荣幸，此服务指南为您详细介绍了饭店的各项服务及设施。若您有什么需要，请直接与饭店各部门联系，我们将竭诚为您效劳。在宝龙国际饭店，您是我们的第一关注，我
7、们将为您提供尽善尽美的服务，让您在宝龙国际饭店处处都看到温馨的微笑。如果您对我们的服务及设施有什么意见或建议，请及时联系我们，或者填写“宾客意见表”，我们会立即改进，因为您的满意就是我们的最终目标。最后，希望您把在这里获得的愉快经历告诉更多的朋友，期待您的再次光临，谢谢！xx国际饭店总经理 Warmly Welcome to Baolong International HotelDear Guest:Welcome to Baolong International Hotel!All of us are very grateful for your patronage and hope you
8、 enjoy your stay at our hotel. This Service Directorywill inform you various service and facilities of our hotel. If you need more help, please contact with our relevant departments, all of us already stand by and surely you will get the excellent service at any time.You are our concern in Baolong I
9、nternational Hotel during your stay. We shall try our best to offer the perfect service for you. If there are any more comments or suggestions, please contact us promptly or fill in questionnaire form on the desk of your room.We wish, during your stay with us, joviality experience wise up to your fr
10、iends and we hope we will have the pleasure of serving you again. INTERNATIONAL HOTELGeneral Manager5 大堂服务GRAND LOBBY SERVICES 1大堂经理 Assistant Manager TEL 8188位于饭店大堂 The Assistant Manager in the lobby will be at your service at any time. 2问讯留言 Information Message TEL 8100如您离开饭店而需与来人或来电联系时，请把您的去处及留言告
11、之总服务台。 You can tell our Information Desk the place to go if you want to be in touch with telephone message or visitors when you are out. 3预订接待 Reservation Reception TEL 8100饭店接待处24小时为您提供预订客房、住宿登记等服务。The Front Desk will provide you with the service of reservation and registration any time.4收银结账 Cashi
12、er TEL 8105位于大堂总服务台，24小时为您提供住宿期间的房费、餐费及其他费用的结算服务。 Its located at the Front Desk in the lobby. We will provide the 24-hour check-out service of your fees during your stay. 5外币兑换 Foreign Currency Exchange TEL 8105位于总服务台收银处，为您提供18小时外币兑换服务。服务时间：06：00- 24：00Its located at the Cashier desk. We will also p
13、rovide the service of exchanging foreign currency.Service Hours：06：00am-12：00pm 6信用卡 Credit Card TEL 8106欢迎您在饭店用以下信用卡：银联系列卡、长城卡、牡丹卡、建行龙卡、金穗卡、维萨卡、万事达卡、运通卡、大莱卡、JCB卡。Welcome to use the following cards：Great Wall, the Peony, Long card, the Gold Ear, Visa, Master, American Express, Diners club and JCB et
14、c.6 7退房时间 Check-out Time TEL 8106饭店退房时间为中午12：00。请留意：超过12：00后加收半天房租，18：00后退房按全天收费计算。若需延迟离店时间，请与总服务台联系。Check-out time is 12：00 at noon. You will have to pay an extra half of daily fee if you check out after 12：00a.m and the whole fee if you do after 18：00 p.m. Please contact the Reception Desk if your
15、 check-out has to be delayed. 8客房门卡 Room Card TEL 8100饭店使用安全电子门锁。退房时请将门卡交与总台收银处。请留意：当超过规定时间，门卡将不能开锁。您要续住，请到总服务台办理有关手续。We offer you the IC lock. Please return the card to the Cashier Desk when you check out. The IC card will not work when you delay the check-out time and you must contact the Receptio
16、n Desk to continue your time. 9行李服务 Luggage Service TEL 8109我们为您提供店Lobby Safe box TEL 8100大堂接待处为阁下提供免费使用的保险箱，较大的贵重物品可存放在大堂保险箱Business Center TEL 8107位于饭店大堂，为您提供全面的秘书服务：中英文打字、传真复印、出租电脑、收发电子邮件、订票、邮寄等服务。服务时间：08：00-22：00Located in the lobby, we provide you with the comprehensive secretarial service. suc
17、h as typewriting in Chinese or in English, Fax and copying service, E-mail service, purchasing ticket, mailing, etc.Service Hours：08：00am-10：00pm 7 12商场 Shopping Center TEL 8118位于饭店大堂东侧，为您提供地方特色产品、旅游产品、艺术品、日常用品、饮料、食品等。服务时间：08：00-22：00Located in the lobby, it offers local specialties、tourism products
18、、root carving artwork、 articles for daily use、soft drinks and food, etc.Service Hours：08：00am-10：00pm 13残疾人士设施 Handicapped Facilities TEL 8109饭店备有轮椅车和拐杖，如需使用请与行李房联系。We also offer wheelchair and walking stick. Please contact the Luggage Room if you need.14擦鞋服务 Shoe-Shine Service擦鞋机位于大堂一楼，免费为您提供擦鞋服务。L
19、ocated in the lobby. You may polish your shoes there. 15花店 Flower Shop TEL 8109我们非常乐意为您安排鲜花服务。We are very glad to provide fresh flower service for you. 16租车 Car Hire TEL 8109如需预订的士，请与礼宾部联系，饭店为阁下提供24小时服务。Please contact the Concierge if you need a car, the service is available for 24 hours. 17着装 Dress
20、ing我们建议您在饭店所有餐厅和公共场所穿着合适的衣装。We advise you to wear the proper formal dress in all restaurants and public places. 18停车 Parking饭店拥有停车场，请按指定车位停放车辆。有碍车道畅通、消防、安全及专用泊车的车辆，如有损坏饭店不予负责。如需专门监管的车辆，请告知在场保安员，我们将会记录，妥 8 加看护。饭店敬告各位车主，请勿将贵重财物放在车Executive Floor Reception TEL 8100位于饭店六层和七层，将为行政楼层的客人提供快速入住和退房服务。Located
21、 on the 6th and 7th floor, We provide fast check in, check out service for the executive floor guest. 9 客房服务GUEST ROOM SERVICES 1客房中心 Housekeeping Center TEL 8588客房中心24小时为您服务，如有需要请与客房中心联系。We will serve you the whole day. Please contact housekeeping center for assistance. 2房间清洁服务 Room Cleaning TEL 85
22、88您若需要服务员尽快为您清理房间，请将“请即打扫”牌挂于门外或与客房中心联系。 Hang “Make up Room” signboard at the door knob or call housekeeping, and then well clean your room at soon as possible. 3房间夜床服务 Turn-down Service TEL 8588饭店为您提供每日开夜床服务。We have do turn down service for you every day, please contact housekeeping center. 4洗衣服务 L
23、aundry Service TEL 8588饭店为您提供干洗、水洗和熨烫衣物服务，每天上午10：00前将要洗熨衣物放入洗衣袋，交于服务员，可当晚取回衣物。饭店还提供特快洗熨服务，4小时Mini-Bar TEL 8588客房内备有小酒吧，为您准备了多种酒水及小吃。我们会每日补充消耗，同时您的消费额将被计入到您的账单。如有其他需要，请随时与客房中心联系。There is a mini-bar with many kinds of drink and snacks in your room. We will replenish them and the sum of charge will be
24、recorded. If you want anything else, please contact housekeeping center. 10 6房间加床服务 Extra Bed TEL 8100饭店为您提供加床服务。如果需要请与总台联系。Contact with reception desk for extra bed in the room if you need. 7送餐服务 Room Service TEL 8208请参阅客房送餐服务菜单，并与餐饮部联系。服务时间：09：30-02：00Please checkRoom Service Menuand contact F&
25、;B Division.Service Hours：09：30am-02：00am 8擦鞋服务 Shoes-shine Service TEL 8588每间客房都配有擦鞋布。如有需要擦鞋服务，请将鞋放入房间衣柜鞋蓝Wake-up Call TEL 9请拨“9”与总机接线员联系，确定为您叫醒时间。Please dial “9” to contact with the Operator and confirm your wake-up time. 10饮用水 Drinking Water TEL 8588客房卫生间的直饮水是可以直接饮用的。我们建议使用电水壶煮沸后再饮用。如有需要请与客房中心联系。
26、The water from the tap in the bathroom can be drunk directly. You may use the electronic kettle to boil the water. Please contact housekeeping for assistance. 11电话 Telephone TEL 9每个房间都配备长途直拨国际/国11 want to make a long distance call, please check the Telephone Directoryor dial“9”for help.12电吹风 Hair Dr
27、yer TEL 8588客房Ice Cube TEL 8588客房中心可以为您提供冰块，如有需要请与客房中心联系。We prepare the ice cube for you in the housekeeping. Please contact us if you need. 14电熨斗/烫衣板 Iron / Iron Board TEL 8588客房中心备有电熨斗和烫衣板。如有需要可打电话联系。使用时，请注意安全。There are iron and iron board in housekeeping center. Please contact us for assistance.
28、Please take care of yourself. 15房间保密/电话免打扰 TEL 9Keep the Room Number Secret/Avoid Being Disturbed by Telephone如果您不想被打扰，请按房间取电处“请勿打扰”键，并可拨“9”与总机接线员联系。 If youd like to keep the room number secret and avoid being disturbed by telephone, please. press the key of “DND” on the wall and contact the Operato
29、r by “9”. 16失物招领 Lost And Found TEL 8588如有物品遗失，请与客房中心联系。遗留物品饭店将保留三个月，易变质物品保留三天。在上述期限TV Channel TEL 8588饭店所有客房均有遥控彩色电视，提供多种语言的国 12 Each room provides remote-control color TV with satellite & cable channels. If you want to know the program arrangement, check playbill please. 18网上漫游 Internet Servic
30、e TEL 8588饭店客房为您提供无线及宽带免费上网服务The guest rooms had fixed with broadband access and wireless internet also. You can get on the internet in your room for free. 19空气调节 Air Conditioner TEL 8588饭店装有中央冷暖空调系统，每个房间都有独立调节室温的控制器。如需协助，请与客房中心联系。The hotel has the central air-conditioning system. There is individua
31、l air-conditioning control in every guest room. For assistance, please call housekeeping. 20电源总开关 Energy Saver TEL 8588客房Power Supply TEL 8588客房Non-smoking floor TEL 8588饭店为不吸烟的宾客特别准备了无烟楼层（6楼），为您提供清新的住宿环境。Our hotel specially prepares non-smoking floor for you on the 6th floor for the guests who 13 d
32、ont smoke. 23医疗服务 Clinic Service TEL 8100如果需要服务，请与客房中心或总服务台联系。For any assistance, please contact housekeeping center or front desk. 24环境保护 Environmental Protection TEL 8588为保护环境，避免过量使用洗涤剂，请将需要更换的毛巾置于浴室Emergency TEL 8100如遇紧急情况请联系客房中心或总服务台。If any emergency happens, please contact housekeeping center o
33、r front desk. 14 餐饮服务FOOD & BEVERAGE SERVICES1宴会预订 Banquet Reservation TEL 8200饭店一层、三层设有不同风格的大小宴会厅、多功能厅及包间18个。如您需要安排宴 会、酒会等有关的社交宴请，请与餐饮预订中心联系。服务时间： 07：00-22：00We have different kinds of small and big banquet halls、multi-function hall and 18 balconies， located on 1st and 3rd floor. Please contact
34、 F& B Reservation Center if you need get-together and relevant public activities .Service Hours：07：00am-10：00pm2大堂吧 Lobby Bar TEL 8121饭店一楼独特的休闲酒吧，为您提供会友、小憩之理想去处。服务时间： 07：00-00：00Our Lobby Bar on 1st floor is an excellent leisure place for you to meet your friends or have a break.Service Hours：07
35、am：00-00：00pm3西餐厅 Western Restaurant TEL 8128位于饭店一层，提供中、西式自助早餐、午餐和晚餐，并提供16小时客房送餐服务。 服务时间：早餐07：30-09：00 午餐11：30-13：30 晚餐17：30-21：30Located on 1st floor, We offer Chinese and western-style buffet breakfast, lunch and dinner with 16hours room service.Service Hours：B 07：30am-09：00am L 11：30am-01：30pm S
36、05：30pm-09：30pm4行政酒廊 Executive Lounge TEL 8820位于饭店八层，为您提供各种饮品、小点，是您休闲、聊天、休息的最佳场所。服务时间：11：00-00：00Located on the 8th floor, provides you with various of drink and snacks.Service Hours：11：00am-00：00pm 15 5中餐厅 Chinese Restaurant TEL 8200位于饭店二、三层，经营高档“满汉全席”、燕、鲍、翅、海鲜等粤菜，特色川、湘菜 以及特色西口菜。服务时间：午餐11：30-13：30
37、晚餐17：30-21：30Located on the 2nd and 3rd floor of the hotel, it provides you with many kinds of special dishes as Canton flavor such as Abalone, Birds net and the shark fin.，and also provides you with special Sichuan cuisine and Zhangjiakou dishes.Service Hours：L 11：30am-01：30pm S 05：30pm-09：30pm 6日韩
38、餐厅Japanese & Korean Restaurant TEL 8355位于饭店三层，为您提供纯正的日式料理精品、考究串烧，韩族厨师现场制作韩式烤肉， 澳洲牛肉、野生生蚝等。服务时间：午餐 11：30-13：30 晚餐 17：30-21：30Located on the 3rd floor, it provides you real Japanese cuisine and Korean BBQ ,also Australia beef and wild oysters.Service Hours: L 11：30am-01：30pm S 05：30pm-09：30pm 7洗浴自
39、助餐厅 Bath buffet Restaurant TEL 8205位于会馆二层，为您提供中西合璧式自助餐，供洗浴客人就餐。服务时间：早餐07：30-09：00 午餐11：30-13：30晚餐17：30-21：30 夜宵23：00-00：00Located on the 2nd floor ,it provides Chinese and western buffet for the bathing guest.Service Hours：B 07：30am-09：00am L 11：30am-01：30pmD 05：30pm-09：30pm S 11：00pm-00：00am 8会议室 C
40、onference Room TEL 8155位于饭店八层，拥有可接待10-200人的各种规格会议室8个。如需使用请与市场营销 部联系。Located on the 8th floor, has 8 Various-specification conference rooms which can hold 10 to 200 persons. If you need, please contact the marketing & sales department.16 9送餐服务 Room Service TEL 8208饭店提供房 Service Hours：09：30am-02：00am 17 会馆服务HEALTH& ENTERTAIMENT SERVICE1洗浴 Bathe TEL 8000位于饭店西侧地下一层和一层，提供男女宾洗浴，SPA，提供足疗、按摩保健服务，同时还设有洗浴客房供您休息服务时间：全天Located on the basement floor and 1st floor, provide bathe, playing pool, and guest rooms
