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1、不合格品控制程序Nonconformities Control Procedure 文件编号Document No.：*-08-10)生效日期Efficient date：2008.09.01版 本 Edition ：A受控状态Controlled status：批准Approved by审核checked by会审review制定/修订Prepared /Revised by研发R&D工程engineering质量quality生产manufacturing供应purchasing销售sales行政人事HR财务finance变更记录change record序号No.变更申请单号Change
2、 sheet No.生效日期Efficient date变更内容Change history变更页次Changepage No.版本/版次Revision (No.)10808280108.09.01文件由中文版调整为中英文对照版，文件版本重新改为A版The edition of document has been adjusted Chinese-English edition and renewed as A edition.15A1 目的：Purpose对不合格品及时加以记录、识别、隔离、评审处理，并通知有关职能部门，以防止不合格品的非预期使用或安装。Take in to record,
3、 identify, insulate in time to the unqualified article, the judge handle, and notify concerning the working talent section, in order to prevent the unqualified article expects usage or gearing not.2 适用范围：Scope 适用于从原材料到售后全过程的不合格品(包括环境物质超标的材料、半成品或成品)的控制。Be applicable to from the original material arri
4、ved to sell behind the control of the unqualified article(include the super object material, semi-processed goods of the environment material or finished product) of whole process.3 职责：Responsibility质量部负责不合格品的分析判定、隔离、记录、标识、问题反馈和追踪验证工作相关责任部门（工程、研发或质量）负责现场不合格品和售后退货的分析,并提供处置意见销售部负责售后退货跟踪及与客户沟通工作生产部、采购部
5、和相关部门参与不合格品的评审,并提供处置意见财务部负责不合格品处置费用的统计和结算行政人事部负责*内部相关责任人的考核The quality department is responsible for the analysis of unqualified article to judge, insulate, record, marking, problem feedback with track a verification workThe related responsibility section(engineering, development or quality) is resp
6、onsible for the spot unqualified article and sells analysis of retreating the goods, and provide a treatment opinionThe sale department is responsible for selling to retreat goods to follow and communicates a work with customerThe production department, purchase department participates the judge of
7、unqualified article with related section, and provide a treatment opinionThe finance department is responsible for an unqualified article to handle expenses of statistics and settle accountsThe administration personnel department is responsible for * an internal and related responsibility person to
8、investigate4 程序：Procedure 4.1 原材料的不合格控制At first the unqualified control of material4.1.1 鉴别Examination检验Discriminate原材料检验员根据仓库的“送检单”和提供的材料，按“IQC检验流程图”进行检验和试验。检验（包括试验）完成后，将检验（包括试验）结果填写“外购、外协件检验报告单”。At first material inspector according to send check list of the warehouse with provide of material, pre
9、ss IQC examination flow chart to carry on examination and experiment .Examination(include experiment) completion after, will examine(include experiment) to fill in buy outside and help an examination report a list outside as a result.4.1.2 判别Discretion根据“外购、外协件检验报告单”，检验员将实测数据与“IQC检验流程图”规定的标准进行比较，作出判
10、断，并在报告单判定栏中选择“合格”或“不合格”项，加盖检验章确认，若“合格”则办理入库手续，若“不合格”则流转至各相关部门评审。According to buy outside and help an examination report list outside, the inspector will measure a data and IQC examination flow chart provision actually of the standard carry on a comparison, making a judgment, and Be reporting a list
11、to judge a column to win election to choose a qualified or unqualified item, add cover examination chapter to confirm, if qualified then carry out to store in warehouse a procedure, if unqualified then flow to turn to each related section to judge.4.1.3 标识与隔离Marking and insulation检验员在作出结论后，立即在该批材料上贴
12、“合格证”或“不合格证”标识。若为不合格材料，将其放入“待验/待处置区”，等待不合格评审确定其处置方式后分别在“不合格证”上贴“挑选使用”“代用”“拒收”的小标签。环境物质超标的不合格材料放入“GP产品不合格区”。 The inspector sticks qualified certificate or unqualified certificate marking on should criticize material immediately after making a conclusion. If unqualified material, puts it into need to
13、be checked/ treat treatment area, stick choose an usage to substitute to refuse on unqualified certificate respectively after waiting for unqualified judges assurance its treatment method of small label. The super object unqualified material of the environment material puts to go into the GP product
14、 unqualified area.4.1.4 不合格处置：Unqualified treatment:4.1.4.1 对于不合格原材料，首先由采购部考虑采购和交付要求，决定“拒收”、“供应商挑选”、“生产挑选”或“降级使用（代用）”。BE first considered purchase by purchase department and consign a request for the unqualified and original material, decide to refuse, the supplier choose, the production choose or l
15、ose stripe usage (substitute). 4.1.4.2 若为“拒收”，则不需其他部门评审，由IQC填写“退货处理通知单 (*08-18)”交仓库管理员，仓库管理员对不良材料隔离保管并通知相关采购员进行退货处理。从退货处理通知之日起三天内将不良材料退给供应商，如有特殊情况（不合格材料较多、供应商较远）则不超过一星期。 Refuse if, then dont needing other section judges is filled in reject goods processing notification(*08-18) by the IQC to hand ove
16、r a warehouse managing person, warehouse managing person to bad the material insulate a preservation to notify also related purchase the member carry on reject goods to handle. The day handled a notice from the return of goods since in three days wont the good material back to the supplier, if have
17、a special circumstance (the unqualified material is more, the supplier is farther), not over a week.4.1.4.3 若采购部意见为“供应商挑选”，则不需其他部门评审，不合格材料放置不合格区由供应商挑选，再经IQC检验合格后投入车间生产。If purchase department opinion for the supplier choose, then dont need other section judges, unqualified materials placing unqualifi
18、ed area is chosen by the supplier, throwing in a car production after examining qualifiedly through the IQC again.4.1.4.4 若采购部意见为“车间挑选”，则还需要生产、工程、质量根据生产安排情况共同评审确定，工程部需要提供材料挑选的操作指南。If purchase department opinion for the car choose, then still need to be produced, engineering, quality according to pro
19、duce an arrangement circumstance to judge an assurance together, the engineering department needs to provide material to choose of operation guidebook.4.1.4.5 若为“降级使用（代用）”则除以上部门评审外还需研发、研发VP、质量VP评审。由IQC发放“代用证”。 If lose stripe and usage (substitute) then in addition to the above section judges still n
20、eed to be developed, development VP, quality VP judge. It is issued substitute a certificate by the IQC.4.1.4.6 如发现有原材料不良，应对其上批来料进行追踪，见附件产品召回流程。If the detection has original material badly, should criticize to anticipate carrying on tracking to its top, seeing an enclosure the product reflux distanc
21、e .4.1.4.7 境物质超标不执行降级使用（代用）和挑用。Material super marks dont carry out to lose stripe and usage (substitute) and pick to use.4.1.4.8 判定不合格至确定处置意见不超过2天，评审在签批期间出差的则由其授权代理人员签批。Judge unqualified go to an assurance to handle an opinion not over 2 days, the judge criticizes a period to be on business in the l
22、abel of is then acted for personnels label by its authorization to criticize.4.1.4.9 财务部需对供应商不合格材料处理费用进行统计。duty departments need to carry on covariance to the supplier unqualified material processing expenses.4.1.4.10 不合格材料， IQC通过SQE向供应商发出“问题纠正措施8D报告”，要求供应商提供改进措施。对供应商执行措施改善后的产品，由IQC及PQC对改善效果进行跟踪。对于纠
23、正措施验证有效的，由IQC将验证结果记录在“问题纠正措施8D报告”上；对于纠正措施验证无效的要求供应商重新制订纠正措施，再交*验证，如果多次改良跟踪验证结果均无效，按供货方评定及管理程序要求对供应商提出警告或取消供应商资格。Unqualified materials, the IQC pass SQE toward supplier to send out the problem rectify the measure 8 D a report, requesting supplier to provide improvement measure.Improving the product o
24、f empress to the supplier performance measure is carried on following towards improving result by the IQC and the PQC. For rectify a measure verification valid of, is verify a result record by the IQC on the problem rectify the measure 8 D a report”; Invalidly for rectify a measure verification to r
25、equest supplier to re- establish to rectify measure, hand over again an * verification, if many improvement follow the verification result is all invalid, press provide goods a square to assess and manage procedure request to put forward warning or cancel supplier qualifications to the supplier.4.2
26、生产过程中不合格品的控制（半成品、成品）In the production line the control of unqualified article(semi-processed goods, finished product)4.2.1 检出Check4.2.1.1 当发现半成品、成品不合格时，由质量人员开具“返工记录单(*08-07)”，写明产品型号、不合格项目内容交生产人员，生产人员立即将不合格品隔离。be to discover is given an itemized listed of return a work record a list(*08-07) by the qu
27、ality personnel when the semi-processed goods, finished product is unqualified, write a clear product model number, unqualified item contents to hand over production personnel, produce a personnel to insulate unqualified article immediately.Note: The environment material super mark judges for the un
28、qualified article directly, putting into not- green area, no longer carrying out to return work.注意：环境物质超标直接判为不合格品，放入“非绿色区”，不在执行返工。Note: over environment material standard is directly determine to nonconforming product, put to “non-green area”, not implement rework.4.2.1.2 若为异常不良则执行纠正预防措施，完成不合格品报告及问题
29、纠正措施8D报告。 Then carry out to rectify prevention measure if and unusually and badly, complete unqualified article report and problem to rectify the measure 8 D a report.4.2.1.3 若为试验不良，则执行纠正预防措施，完成不合格品报告及问题纠正措施8D报告。Experiment if badly, then carries out to rectify prevention measure, complete unqualifie
30、d article report and problem to rectify the measure 8 D a report.4.2.2 处置Handle4.2.2.1 车间处理The car handles4.2.2.1.1 若对不合格进行挑选处理，需生产、质量评审确认，车间挑选后再次送质量检验，合格后进入下道工序，不合格重新返回车间挑选； if to unqualified carry on choosing a processing, need to be produced, the qualitys judge confirm, the car sends a quality ex
31、amination again after choosing, qualified juniors go into next work preface, unqualified re- return a car to choose;4.2.2.1.2 若对不合格进行返工处理，则需生产、质量、工程共同评审确认（必要时需研发评审），并由工程或研发给出返工流程及操作指南，车间按要求进行返工，返工后再次送质量检验，合格后进入下道工序，不合格重新返回车间返工； if to unqualified carry on returning a work processing, then need to be
32、produced, the quality, engineering judges confirmation (need to develop a judge when its necessary) together, and is returned work process and operation guidebook for by the engineering or the development, the car carries on returning work according to the request, sending a quality examination agai
33、n after returning work, qualified juniors go into next work preface, unqualified re- return to a car to return work;4.2.2.1.3 若不合格需降级使用（降级使用：公司内部降级，细微外观瑕疵不影响产品的性能、稳定性，客户不作要求或在客户允许外观缺陷项内）或报废，则需研发、运营、质量三部门VP评审，必要时销售部参与评审。车间按评审结果执行。If unqualified need to lose stripe an usage (lose stripe an usage: The
34、company inner part loses stripe, the small external appearance minor faults doesnt influence the function, stability of product, the customer doesnt make to request or in the customer allow the external appearance blemish the item) or discard, then need to be developed, luck camp, quality three sect
35、ion VP judge, sales department to participate a judge when its necessary. The car carries out according to the judges result.4.2.2.1.4 确认为挑选、返工、返修、降级使用或报废的，由生产部统计填写“工序合格率统计表 (*08-19)”。对于确认为报废的，同时应填写材料在产品成品报废申请单，按材料在产品成品报废申请单要求流转。 Confirm select ,rework, repair, decline level used or waste ,to manufa
36、cturing dept. stat. fill in “process qualified stat. form (*08-19)”.if confirm waste and meanwhile fill in “material product and final product waste application sheet “,accord it recycle.4.2.2.1.5 生产部对在产品处理费用（需要向供应商索赔的）进行统计，通知相关责任方进行确认，并将确认结果和处理费用（返工、返修、报废）转发采购部确认后上报财务部。production department the rig
37、htness handles expenses(need toward supplier claim of) to carry on covariance in the product, notifying a related responsibility square carry on confirmation, and will confirm result and processing the expenses(return work and return to fix, discard) report a finance department after turning the hai
38、r the purchase department the confirmation.4.2.2.1.6 财务部对在产品处理费用进行统计。finance departments to handle expenses to carry on covariance in the product.4.2.2.1.7 必要时，采购部开具供应商索赔通知单，按索赔通知单进行索赔处理。 When its necessary, the purchase department gives an itemized list of supplier claim notification, pressing clai
39、m notification to carry on claiming a processing.4.2.3 对于产线操作人员自检剔除的不良，放置红色不合格品盒，达到质量控制标准时，按异常事件管理办法执行。Operate a personnel to pick and get rid of from the check to the production line of bad, place a red and unqualified article box, attain a quality control standard, press excrescent affairs managem
40、ent way performance.4.3 产品已交付和使用时发现的不合格品的控制The product has already consigned with use discover of unqualified article of control4.3.1 当销售部接收到客户退货包括不良品样件时，应填写产品退货确认单，写明退货品名、数量、编码、原因等。When the sale department receives customers return of goods to include inferior goods kind a piece, should fill in the
41、 product return of goods confirm list , write a clear return of goods product name, amount, code, reason etc.4.3.2 由质量部FA初步确认是否退货，若不接受则将不接受原因反馈销售，由销售与客户进一步沟通；若初步确认接收退货则记录在产品退货确认单，并将该单流转至仓库；销售按该单要求通知客户退货。Be confirmed by the quality department FA first step whether reject goods, if dont accept then wo
42、nt accept reason feedback sale, is communicated further by the sale and the customer; If the initial confirmation receive return of goods to then record at the product return of goods confirm a list , and will should be single to flow to turn to warehouse; Sales pressing should is single to request
43、to notify the customer rejects goods.4.3.3 仓库收到退货后按单对退货进行登记确认，记录于产品退货确认单，并将该单流转至质量部。The warehouse presses list to carry on register to confirm to the return of goods after receiving the return of goods, record in the product return of goods confirm a list , and will should be single to flow to turn
44、to a quality department.4.3.4 FA工程师对退货进行正式确认，由相关区域OQC从仓库抽取退货产品，正式认定是否为*责任，并判断不合格原因责任方，将信息反馈FA。The FA engineer carries on formal confirmation to the return of goods, is sampled to reject goods a product from the warehouse by the related district OQC, affirm formally whether is * responsibility, and j
45、udge an unqualified reason responsibility square, information feedback FA.4.3.5 若不是*责任则反馈销售/研发，进而由研发与客户沟通达成共识。If isnt an * responsibility then feedback sale/development is then communicated by the development and the customer to reach a consensus.4.3.6 确认为本公司责任时，销售部向顾客致歉并作出妥善处理如退货、换货、赔偿等。同时由相关部门对退回产
46、品作进一步分析并执行纠正预防措施While confirming for the responsibility of our company, the sale department extends apology toward the customer and make an appropriate processing such as reject goods, change goods and compensate etc. In the meantime from related section to send back a product to make further analyt
47、ical combine the performance rectify a prevention measure4.3.7 对于退货产品根据实际情况进行筛选、返工或报废处理，对于因环境物质超标的投诉退货不良品可申请报废处理。According to the actual circumstance for reject goods a product to carry on sieving and return work or discard a processing, for because the super object hurl of the environment materials telling return of goods inferior goods can apply for to discard a processing.4.3.8 对于确认为未失效（退回产品经公司确认为合格）的退货或客诉品按公司内控标准实施处理。客户有特殊要求时按客户要求执行。Tell an article to press company an inner-controlled standard implement a processin
