《DELL-供应商管理课件.ppt》由会员分享，可在线阅读，更多相关《DELL-供应商管理课件.ppt（27页珍藏版）》请在三一办公上搜索。
1、Dell Computer Corporation IPO On Board Training,Supplier Management ProcessPrepared by:Eric Hoh10/16/00,Content,Quality Management PlanningDesign ReviewSurveillance and Follow-up AuditingNew Product Readinesss ReviewSupplier Quality PerformanceClosed Loop Corrective ActionsMaterial PurgesSupplier En
2、gineering Change NotificationsQuarterly Business ReviewsContinuous Improvement ProcessProcess/Tools Locations,SUPPLIER MANAGEMENT PROCESS,Supplier Management PlanningOverview,These are unique by commodity-particularly on Dell-designed vs.Supplier-designed productsInclude specific policies,plans on:Q
3、uality goalsEngineering change notificationsCLCA expectationsFailure analysisTestingOut of box auditsProcess flow chartsetcSQE works with JQE to jointly input and manage this planGQAM ensures the plan is being utilized at all supplier sites,Supplier Management PlanningQuality Management Plan(Tool G)
4、,GeneralProduct differences from previous models/partsCritical contactsOrganizationQualified personnelTraining programProcess documentationProduct/process flow chartsProcess details,Supplier Management PlanningQuality Management Plan-continued,Process development/qualification/validationProcess capa
5、bilityGage R&RCompatibility testing(cooperative development)Process optimizationDocument change control Engineering drawings,ECN policyQuality inspection documentsProcess detail documentation,Supplier Management PlanningQuality Management Plan-continued,Quality ControlFirst article inspectionKey con
6、trol characteristics monitoringKey operating parameters monitoringReliability testing(may be extended)Mean time between failures(MTBF)Dell acceptance reliability test(DART)Out of box audit(OBA)Approved sub-Supplier list(approved vendor list)Source inspectionSub-Supplier managementMaterial purgingCri
7、tical component list with sub-Supplier information,Supplier Management PlanningQuality Management Plan-continued,Problem SolvingFailure analysis methodsTechniques usedQuality Performance MetricsProduction line performanceAnnual field failure ratesFactory audit resultsContinuous ImprovementCIP progra
8、mClosed loop corrective action system,Design Review,Done prior to RTS and/or mass productionA checklist containing:Review audit results and corrective actionsReview First Article Inspection resultsReview reliability test resultsEnsure critical components are approvedReview training recordsReview pil
9、ot build dataetcSQE works with JQE to ensure supplier is ready for mass productionGQAM ensures each supplier site has met Dell requirements prior to RTS,New Product Readiness ReviewContent(Tool H),Quality Agreement approved/signedQuality Management Plan fully utilizedQuality metrics set upGeneral da
10、ta collectionOpen corrective actions resolved or put on closure planDesign issues resolved,New Product Readiness ReviewContent(Tool H)-continued,Processes/productValidated and qualifiedDocumentedDocuments for manufacturing are approved and deployed to usersQuality controlTest methods and tools valid
11、ated/controlledProduct performance/reliability testing completedHandling,storage,and delivery methods in placeOrganization is staffed and trained,New Product Readiness Review New Product Expectations,Each successive new product perform at a better rate than its predecessorInfluencing the design as m
12、uch as possible prior to launchQuick feedback and corrective action at new product launch to drive a steep slope on the learning curve.,New Product Readiness Review,First article inspectionsPrior to producing production unitsUnder production conditionsSupplier to provide data including key control c
13、haracteristics,Cp/Cpk studies,functional testing,reliability testing,.Source inspectionsAt Suppliers facility by Dell approved representativeUntil meets the commoditys quality goalsCosts to be the responsibility of Supplier,Supplier Quality PerformanceMetrics,IFIR:Initial Field Incident RateThe perc
14、entage of commodity replaced within the first 30 days from product invoice date(in DPPM).IFIR=Qty of Comm.Replaced/Qty of Comm.Shipped x 1,000,000VIFIR:Verified Initial Field Incident RateThe rate of verified failures for the commodity field replacement rate based on what is returned and tested as a
15、 result of dispatch within the first 30 days from product invoice date(in DPPM).VIFIR=(Qty Fail/Qty Test)x IFIR,Supplier Quality PerformanceReview,Quarterly Business Review(QBR)Dell Procurement Management and Supplier ManagementUtilizes supplier scorecard for driving improvementsQuality ForumSupplie
16、r Quality,Procurement,LOB Quality,and OperationsCommodity historical trends,quality improvement effortsOps ReviewProcurement Executives and other Dell ExecutivesHigh level procurement initiatives.Quality metrics are used to show trends vs.goals,Closed Loop Corrective Actions(Tool I),Structural and d
17、isciplined quality improvement process/toolIntended to capture major,high priority issues.Entire team of SQE/JQE/GQAM work together to close issuesOnline system for communication with suppliers via ValueChain,Closed Loop Corrective Actions7 Stages,Issue descriptionContainmentRoot cause analysisCorre
18、ctive action planPreventive actionVerification of effectivenessReview for closure,Closed Loop Corrective ActionsThe Form,Closed Loop Corrective ActionsWhen should it be initiated,Dell Customer Experience(External Failure)Problem within a key account presenting significant exposureIFIR rate consisten
19、tly or significantly beyond established goalsDell Factory(Internal Failure)Significant excursion requiring purge or resulting in line downLRR rate consistently or significantly beyond established goalsRepetitive failure of root cause identified on prior CA,Closed Loop Corrective ActionsWhen should i
20、t be initiated-continued,Supplier Internal Performance Metrics(Suppliers Internal or IQA Failure)Internal quality performance yield rate consistently or significantly beyond established goalsContinuity of supply issues as the result of internal process yieldContinued poor performance on quality syst
21、ems,process,and/or product audits Significant failure in meeting the Quality Management Plan and Quality Agreement,Material Purges,Removes defective or suspect material from all Dell sites worldwideInitiated by Dell Manufacturing Quality Engineer(MQE)Approved by correspondent Global SQE Supplier mus
22、t implement the CA request immediately,Supplier Engineering Change Notifications(Tool J),Any supplier changes to form,fit,function,or appearanceDell must be notified in writingForm is provided-may be customized by commodityRequired number of days notice will vary by commoditySQEs should be the condu
23、it for any supplier changes-not Dell manufacturing or engineeringSCT to approve the supplier changesSQE works with JQE to ensure Dell is notified of supplier changes,Quarterly Business Reviews(QBR),Managed by the SCT/Commodity ManagersStrategic suppliers(Top 30+)on a quarterly basisIncludes measurem
24、ents for Quality,Cost,Service,Technology,and SupplyQuality sections of the scorecards are specific by commoditySQE and GQAM participate in QBRs,Continuous Improvement Process(CIP)Purpose,The CIP ensures the quality results targeted for a particular supplier are actually achievedIt is an analytical t
25、ool,founded on open feedback and root cause failure analysisTakes the guesswork out of quality management,Continuous Improvement Process(CIP)General Guidelines,Goal is to use the CIP for Dells Top 30 hardware suppliersWork in partnership with supplier and cross-functional Dell team to set and achiev
26、e goalsPut CIP in place as a supplier passes through the ramp stage into full volumeNone stop process to gain greater and greater improvement,Continuous Improvement Process(CIP)Steps,Team formationProcess mappingData collectionPareto analysisFailure analysis/root causePlan corrective actionsForecast improvementImplement corrective actionsFactory cut-in datesPerformance reportingLessons learnedCommunicationAll team members involved-SQE/JQE/GQAM,Continuous Improvement Process(CIP)(Tool K),
