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1、PROPERTYDEPARTMENTJOB TITLEMAIN TASK NO. / DESCRIPTIONSUB TASK NO. / DESCRIPTIONPage 1 of 1OABFront OfficeCustomer Service Associate Front desk3. CashieringNot ApplicableSNTASK ELEMENTSTASK STANDARDS/KEY POINTSSKILLS & KNOWLEDGE / TRAINING GUIDELINES3.2.Credit Card Cash AdvancesEnsure that credit ca
2、rd cash advances are performed based on the approved P & P # 025 on maximum transaction of RMB200.00 (inclusive of 4% surcharge). This service only provide to registered guest.PRE-REQUISITES How to use Comanche Credit Card Handling and Verification TrainingPREPARATION Sample of credit cardOJT HOURS
3、(40 mins.) Intro 5 mins. Demo 5 mins. Demo w/exp 10 mins. Guided Practice 8 mins. Practice 6 mins. Test 6 mins.STEPS1. Determine type of credit card to be used2. Check authenticity and validity of credit card3. Swipe credit card in credit card machine 5. Complete miscellaneous voucher6. Present misc
4、ellaneous voucher and credit card slip to guest for acknowledgement Only accept international Credit Card: Visa, American Express, Master, and JCB. Check the back of Credit Card signature against the guests registration. If the signature has discrepancy, politely inform the guest that he/she could p
5、rovide another credit card that the signature is match the signature on the RC. Make sure to select the function of credit card is for Sale on the machine. Ensure that the correct amount is settled including the 4% surcharge on top of the amount of cash advance Reflect amount of cash advance and 4%
6、surcharge Ensure you write the name of the guest, apartment number and date of transaction on the miscellaneous voucher. Present ball pen with the ballpoint facing you and show where to sign Ensure guest signature is secured for both voucher and credit card slipPROPERTYDEPARTMENTJOB TITLEMAIN TASK N
7、O. / DESCRIPTIONSUB TASK NO. / DESCRIPTIONPage 1 of 2OABFront OfficeCustomer Service Representative Front Desk4. Guest ServicesNot ApplicableSNTASK ELEMENTSTASK STANDARDS/KEY POINTSSKILLS & KNOWLEDGE / TRAINING GUIDELINESSTEPS (contd)7. Post item in Comanche8. Settle charges in Comanche9. Present lo
8、cal currency to guest10. Give guest copy of the miscellaneous voucher and credit card slip11. Organize signed miscellaneous voucher and credit card slip for submission to Finance Go to “Postings”, select “Paid Out”, input amount Go to “Postings, select “Miscellaneous”, input amount of 4% surcharge” Select Credit Card (VA for VISA) and double check amount to be charged Ensure you have counted the money at your station first Count again the money at the desk in front of the guest Offer guest property envelope Compile in a remittance envelope and submit at the end of the shift
