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1、商务英语给客户道歉信 商务英语给客户道歉信篇一Dear Mr. LiIt has been brought to my attention that upon checking in at China World Hotel on Jun 2, 1999 Your experience was one of difficulty.I would like to express my sincere apologies for the poor attitude of our receptionist when she advised you of the error in your reser
2、vation. there is simply no excuse in her behavior as I assure you that the necessary action gas been taken to rectify the lack of service you should have receive.Unfortunately there was an error in your reservation regarding your arrival date. I am unable to identify where the oversight originated t
3、hrough my investigation however I regret that you were inconvenienced.Mr. Li, I do hope that I can assure you that your negative experience was an isolated incident, I look forward to welcoming you back in very near future so that we can restore your confidence in the product and service of Shangri-
4、La China World Hotel. Please do not hesitate to contact me directly in business or pleasure bring you back to Beijing.Sincerely,Alfred Zhuang商务英语给客户道歉信篇二Dear Mr. ShuI would like to thank you for choosing the China World Hotel for your recently stay.On behalf of management and staff, please accept my
5、 sincere apologies for the failed to extend your Golden Circle benefits of the King Size bed, golden circle appropriate floor and newspaper. during your stay with us on 01- 08th Nov.As our valued guest, your comments and feedback are of utmost importance to us. Mr. Shu, should you choose to return t
6、o our hotel, please let me know and I will ensure that your stay will restore you confidence in the quality service upon which the Golden Circle stands.My apologize once again and thank you for taking time to bring this matter to our attention.We are looking forward to welcome you back to hotel agai
7、n if you would like to give us chance to correct our mistake.Should you have any inquiries, please feel free to contact me.Kind and best regards.Alfred Zhuang商务英语给客户道歉信篇三Dear Sir or Madam:The Management of China World Hotel wish to extend its sincerest apologies for the inconvenience you were caused
8、 as we were unable top accommodate you on your arrival. This is not the normal manner in which we handle our guests reservation and we regret any undue inconvenience you were caused as result.We hope you found the accommodation at Beijing international hotel on August 19 to be satisfactory. We regre
9、t that owing to your schedule of this visit, you were unable to return to our hotel on the next day. Kindly rest assured that we will endeavor to ensure that your future visit to us will be comfortable one.Thank you for your kind understanding and we look forward to the opportunity to redeem ourselves y welcoming you back to China World Hotel soon.With renewed apologies.Yours Sincerely
