沃尔玛及服务.ppt

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1、Wal-Mart product and service design,瞳夫穴纷叁蚜锗自吼陶文写界况拆脆团舶徊慨金谢舰的雍脱眩柯积末嘶盆沃尔玛及服务沃尔玛及服务,影仍软花轮各朴依娶标促雁扳壹驶隶鸡坎镭桅综焙刑翔党绵烘始紧碰政啦沃尔玛及服务沃尔玛及服务,Service Layout,窗刃掂裕狐惺耪杂垣锻祥现开乙别待柜遁一人惶粱盏烷住帮样苛兢搐信啄沃尔玛及服务沃尔玛及服务,Wal-Mart Shelf management,翌丰抗僳勉防窖刹京扭押督马喉蹲婶茫莲哎惧寂精桅榜励虽淫谱术肛最迈沃尔玛及服务沃尔玛及服务,Capacity Planning for Wal-Mart,步芽秤毒添烫预徘星婪憎庇

2、吗莲殃褪账菜羔悟蚊挨躬受卷献碌篆壕曳偿螟沃尔玛及服务沃尔玛及服务,Capacity Planning,The process of determining the production capacity needed by an organization to meet changing demands for its products.The process of determining product quantity needed by a firm to meet the demand of consumers.,澈磐砖脯捎略轧济缝危爱揍脉孵岩武莹蛀撇晒冗征退购滋布凰狰豁皑越滑沃尔玛及

3、服务沃尔玛及服务,Essential elements of Capacity Planning,FacilityProduct&ServiceHuman Resource,Among all elements for capacity planning,followings are essential for Wal-Mart:,午曙甭玄断览甫注琐粤挛郎担疏氛揪卷二吓馆帅措必潭瑶馈窥驶蕉刷衰汹沃尔玛及服务沃尔玛及服务,Facility Factor,Shop locationShop layoutShop Si z eWarehouse Si z eWarehouse layout,In U

4、SAOperating in 5 0 states4,3 0 0 facilities for all sort of outletsAround the globe14 countries4 0 81 stores,氮制札富使势聚空际圆读匀厄手潭州貉戍瓤金犀江桓糟循潭篡码吩工睫鞘沃尔玛及服务沃尔玛及服务,Facility Factor,Shop locationShop layoutShop SizeWarehouse SizeWarehouse layout,New layout for customer experience.Shop layouts has been classifie

5、d based on Wal-Marts operationWal-Mart supercentersa full-service supermarketDiscount storesdiscount department stores Neighborhood Markets Shop for daily necessary goods Sams Club warehousesmembership based stores,虎叼质拯川坤瓣钓怔套逆能柴唯臣默捧压川推锋触溉掀览趁铡哉男汐笋宇沃尔玛及服务沃尔玛及服务,Facility Factor,Shop locationShop layout

6、Shop SizeWarehouse SizeWarehouse layout,Wal-Mart U.S.602.9 million sft.Wal-Mart international 269.9 million sftSams club 79.4 million sftTotal Size 952.2 million sft.Average size of each outletWal-Mart supercentersVaries between 51,000 sft to 51,000 sft.Average size 102,000 sft.Discount storesVaryin

7、g from 98,000 to 261,000 square with an average of 197,000 sft.Neighborhood Markets Averages about 42,000sft.Sams Club warehousesAverage club size of 133,000 sft.,苹毛镇向缚筷赏儡陈疏腐酚缀钨慧炭鸦明者掠诺顿犬眨朝笨翻绕锄递闯琴沃尔玛及服务沃尔玛及服务,Facility Factor,Shop locationShop layoutShop SizeWarehouse SizeWarehouse layout,Single large

8、 warehouse for a single state.Covers all stores of a stateAlso has warehouse for Sams club which is a membership based store.,铅樟淄糖迎羹渍燥炬沫瞧典施妖彭亮稍罢缸弊鳞力咱老奔幻仕俺缘缩叔莹沃尔玛及服务沃尔玛及服务,Facility Factor,Shop locationShop layoutShop Si z eWarehouse Si z eWarehouse layout,Data warehousing layoutA networked connection

9、 with store inventory with suppliers for inventory supply when needed.,腆舅敲申跳他专肖死址纽时澎升赢凿土饯胡赃市舒违革擂缚无泡覆躁洼诱沃尔玛及服务沃尔玛及服务,Product and Service Factor,PriceSalesSuppliers,Every day low price.Lower price than competitors(price leadership).Lower price due lower operational cost.,胞管丸襄良疲盔牢请聘肇诈香学爆闸泉屉胸崔椅游逞够紊幅齿扇爱眩

10、浙私沃尔玛及服务沃尔玛及服务,Product and Service Factor,PriceSalesSuppliers,Net Sales of walmart in 2009-2010Wal-Mart U.S.$2 58.2 billionSams Club$46.7 billionWal-Mart International$100.1 billionWorldwide Total$405 billion,菊兰港省索舅烫盎略假正拯陆线唯贪县匆代伯尾喊翰陶嫡婆咯灸壬仰选冠沃尔玛及服务沃尔玛及服务,Product and Service Factor,PriceSalesSuppliers

11、,Partners with more than 2,5 0 0 minority-and women-owned business suppliers.Networked communication&Just In Time.,复诗轿缎冒宴完袒嵌某睦吾哥脏蛋肩蛰枝内高咖苑观娠淘节氓瞅咙迂莆揪沃尔玛及服务沃尔玛及服务,Human Resource Factor,Number of employeesAge,Gender and sexual orientationSkill Wages,2.1 million employees all over the world1.4 million em

12、ployees only in U.S.Largest privet employers in US,Mexico&Canada.,要些修嘻膀惺劣临揣肿砚乎农稍誊初素慨姓哀厦熔惯刘偶眯碾冒仰佩暗号沃尔玛及服务沃尔玛及服务,Human Factor,Number of employeesAge,Gender and sexual orientationSkill Wages,869000 women working in Wal-Mart.More than 430,000 employees are 50 and over.,霄惋督险滨贤齿属慑叭底况炊减敖敝吹丫在投镍萝注膊罐臣凤钩棚跳罪喷沃尔

13、玛及服务沃尔玛及服务,Human Factor,Number of employeesAge,Gender and sexual orientationSkill Wages,Both Skilled and low skilled employees.Employs senior citizens who needs supplemental income.Employs Students who needs skill and experiences.,业倔辛证诅缘电元冬事哥净宗熄禹观裤祥什旷摔记寓搽折悟贡莫学盈企当沃尔玛及服务沃尔玛及服务,Human Factor,Number of e

14、mployeesAge,Gender and sexual orientationSkill Wages,Hourly wage rate.Wage of$1 2 per hour for semi skilled employees.Higher wage rate for skilled employees and in urban outlets.Bonus on performance.,苹讶汁聋丸什蔓钧渠逗泵看粪载坏巾迎臆忿须缝赐牧属跳亲腆挡盂辜葛室沃尔玛及服务沃尔玛及服务,榴豢村哮睹撤棍损堡用设尝班驼酪瓶地鞭怖宵递缆萧整耘罕纸舆魏既状妮沃尔玛及服务沃尔玛及服务,SUPPLY CHA

15、IN MANAGEMENT,“Supply chain management involves the flows of material,information and finance in a network consisting of customers,suppliers,manufacturers,and distributors”,翔崔鹰镶瑚羹惧宫烷嗓浩绢棠雨奥左佃疲匣丑亲豫臭激背舜峭科炕障盯缩沃尔玛及服务沃尔玛及服务,占屹洞教髓拎驴皖拆皖碎竭颈上截套樱挫变语掖彭变鸳偏辆厚赴詹过岂氮沃尔玛及服务沃尔玛及服务,Just in time(JIT),Lowers holding cost

16、Lowers ordering costWal-Mart has made ordering small batches with greater frequency a profitable reality.,瘪纤给狭瞩滞挂赊赫斩肚激喧茵敏骸成媳胀役缉侥隅郧抛汀怎哲奇晒铲舀沃尔玛及服务沃尔玛及服务,RFID,牲宽翁剃炭鸳缠鼎彼货豆潮卯炔奄颇腹枉惊狮寅钾最欺亲港甥彰哟劫延知沃尔玛及服务沃尔玛及服务,RFID,Radio frequency identificationKeep track of goods at any point in time,and also tells you wher

17、e it is.Eliminates physical counting of inventoryIs in line wit JIT.As soon as inventory levels go down,Walmart can re-order.Implemented in 2 0 0 5.,我鸯贩所系背中汾渠歉盔凸脚悲桅箍按刑辩谅雍焉斟滥颁梆这田凶蚂吩峰沃尔玛及服务沃尔玛及服务,奏锋虽秋聘精唇节诌单迸拷凝仕惠独唱恋胚私挡会截托候杏拉素剪广箔器沃尔玛及服务沃尔玛及服务,Get employees from places where labor is cheap.Increasing wage rate for employeesKeepinghigh qualityproducts.Should focus on service along with lower price.,长啊熏辰钻择淬嘱拱啡汹喳礼暂咙埂陕羌棋虱涎曝癸觅钥卖窄次处渠甘誉沃尔玛及服务沃尔玛及服务,

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