《英语作文投诉信.ppt》由会员分享，可在线阅读，更多相关《英语作文投诉信.ppt（15页珍藏版）》请在三一办公上搜索。
1、Letter of Complaint投诉信,I.Leading-in(导入),Definition,投诉信是人们在遇到一些不文明现象、所购商品质量差、售后服务不满意等情况下解决问题的一个方法。,The Main Content,1.表明写信目的，投诉的内容。2.投诉的具体原因。3.希望得到的结果。,II.Self-study(设疑自探),1.抱怨_ 9.调查此次事件_2.表达不满_ 10.以粗鲁的方式_3.忍受_ 11.向道歉_4.对 满意_ 12.出乎意料_5.糟糕的服务_ 13.不用说_6.采取措施_ 14.尽快_7.解决问题_ 15.把某事牢记在心_8.预防发生_ _,1.抱怨 com
2、piain about 9.调查此次事件 investigate/look into the matter/incident2.表达不满convey/express ones dissatisfaction10.以粗鲁的方式in a rude manner3.忍受put up with/bear 11.向道歉 make an apology to/apologise to 4.对 满意be content/satisfied with 12.出乎意料 out of expectation5.糟糕的服务poor service 13.不用说 needless to say6.采取措施take m
3、easures 14.尽快 as soon as possible7.解决问题deal with/solve the problem15.把某事牢记在心bear sth.in mind 8.预防发生prevent.from happening,III.Useful Sentence Patterns(解疑合探）,1.我写信是投诉关于2.这几年我对你们的服务很满意，但是我写信是表达关于的不满。3.我对不满意有一些主要的原因。首先，更糟糕的是，最后，4.我真诚地希望你能认真调查这次事件，以及采取恰当的措施防止类似事件再次发生。5.你若能尽快采取措施处理这个问题，我将感激不尽。,1.Im writi
4、ng to complain about.2.I have been content/satisfied with your service for years but I am writing to express my dissatisfaction about.3.There are some main reasons why I am not content with.At first,.Whats more,.Eventually,.4.I sincerely hope that/It is my sincere hope that you will look into/invest
5、igate the matter/incident seriously and proper measures should be taken to prevent such an incident happening again.5.I would appreciate it very much if you could take measures to deal with/solve the problem as aoon as possible,IV.Consolidation(质疑再探),Dear sir,Im writing to express my dissatisfaction
6、 about the mobile phone I bought in 20th Apr.2015 in your store.Ten days before that,it didnt ring or sent text messages.Then I took them to the seller,but was told that the model has been sold out and I had to wait at least three month for a new one.Later I went to the repairman.He said since it wa
7、s a new model in China,it was impossibly to fix it without the right spare parts.I was so desperate on hear that.What can I wait that long?Therefore,I sincerely hope you can send to me a new one of some model.I would greatly appreciate it if you could take measures to solve the problem as soon as po
8、ssible.Sincerely yours,Bu Manyi,Dear sir,Im writing to express my dissatisfaction about the mobile phone I bought in on 20th Apr.2015 in your store.Ten days before after that,it didnt ring or sent send text messages.Then I took them it to the seller,but was told that the model has been sold out and
9、I had to wait at least three month monthsfor a new one.Later I went to the repairman.He said since it was a new model in China,it was impossibly impossible to fix it without the right spare parts.I was so desperate on hear hearing that.What How can I wait that long?Therefore,I sincerely hope you can
10、 send to me a new one of the same model.I would greatly appreciate it if you could take measures to solve the problem as soon as possible.Sincerely yours,Bu Manyi,v.Homework(课后练习）,假设你是李华，你在周日搭乘102路公交车，该公交车司机的不文明行为让乘客很愤怒。于是你向公交车公司写一封投诉信。要点如下：1.司机的不文明行为（大声讲话、紧急刹车、态度粗鲁等）。2.希望尽快查清此事。注意：1.词数100左右。2.可以适当增
11、加细节，以使行文连贯。,Dear Sir,I am Li Hua.I am writing to complain about one of your bus-drivers improper and rude behaviors.Last Sunday,I was taking the No.102 bus whose driver not only kept on talking with a man loudly but also drove very fast.So some passengers advised him to concentrate on driving,but he
12、 didnt pay any attention.Whats worse,he drove even faster.Then another passenger couldnt bear it,asking the driver to keep the passengers safety in mind.But the driver stopped the bus so suddenly that all the passengers nearly lost their balance.However,he didnt apologize but said rudely”Its none of your business.”I sincerely hope you can investigate this incident and proper measures should be taken to prevent such an incident happening again.Sincerely yours,Li Hua,thank you!,
