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1、,eBiz Service&Solutions,10%,15%,20%,55%,2004,Web Service&Solution,eBiz Consulting,SI Service&Solution,Network Integration,44.9%,2.3%,9.4%,15.9%,15.4%,12.3%,:,50%,15%,10%,10%,15%,30%,20%,30%,7%,10%,5%,SCMCMSERMERPKMSHRM,SCM(Supply Chain Management),2004,2003,ERM(Enterprise Resource Management),:,IT,I
2、T,10 20 50 100 100,100(845),10(4,159),5 10 100 200 200,30%,30%,40%,50%,(:%),100806040200,1,2,3,4,CMS,GW/KMS,PMS,SCM,450400350300250200150100500,(:),:,946,973,989,1,078,1,110,1,195,1997,1998,1999,2000,2001,2002,(),(/),:,4,0003,0002,0001,000,2002,2003,2004,2005,2006,(:),5,000,6,800,5,500,8,000,6,500,5
3、,500,Extension,Front end,Back end,B2C/e-Community/Cyber IR Web Business/e-Marketing,System(HW)/Network(LAN,WAN)Solutions/Applications,9,000,5,000,4,500,7,500,Product,10,000,20,000,Solution,(21,626),(18,122),(9,807),(7,984),(7,467),(10,266),(14,073),(7,810),ERPCRM/DWKMS/GWEDMSWCMSMailingCommunityB2B
4、FAX,(:),:,1999,2000,2001,2002,2003,2004,2005,2006,2007,(:),:924:742,61,166,195,238,369,611,924,1337,350,551,538,543,561,645,742,862,1,007,1,3001,2001,1001,000900800700600500400300200100,228,24,20,41,59,67,40,52,134,174,73,137,228,310,162,2,6,10,117,166,:16%,:16.6%,:KISDI,400,1,000,9 IT,S/W,SoC,TV,Po
5、st-PC,S/W,2002,2007,2002,2007,2003,IT,1009080706050403020100,24020016012080400,143,1,2,3,4,5,6,7,8,9,10,11,133,154,157,147,157,154,153,171,190,186,IT,(:),:,34.7,27.7,20.8,12.9,16.2,10.0,18.2,27.4,26.7,31.3,24.7,(:),2003,2004,2005,1,000,500,1,500,20%,12%,600,400,300,500,1,000,15%,:,800700600500400300
6、2001000-100-200-300-400,1999,2000,2001,2002,2003,2004,2005,2006,2007,182,475,730,-34,-192,-305,-343,-385,-289,:924:742,(:),2001,2002,2003,400,700,1,500,250,ValueProfit,350,500,2,000,(:),2004,700,CMS,GW/KMS,ERP,CRM/DW,UMS,EIP,SCM,PMS,CMS,Knowledge Management,e-Commerce services,CRM,ERP,SCM,Business I
7、ntelligence,enablement Service,Web+IT Integration,Business Value,Technology Value,Suppliers,Customers,:IBM,Technology&Communications Infrastructure,eBiz Solutions,eBiz Integration,eBiz Strategy,B2E,B2B,B2C,B2M,Product Leadership,Relationship management,e-Business Transformation,Mailing,Business,SCM,
8、e-Automation,PABX,e-Market,ERP,MES,IBS,EDMS,Group D,GW,HRM,PRM,DW,IRM,KMS,EIP,WCMS,RMS,ERM,e-IPS,e-Fax,e-Search,e-CTI,e-Community,Employee,Customer,CRM:Customer Relationship Management,e-CRM,CRM,CRM,Customer Relationship Management,Customer,Customer,Customer,Customer,Customer,Customer,SCMSystem,EKP/
9、EIPSystem,CRMSystem,Supply chain Integration,Enterprise Knowledge Information Portal,Customer DB Integration,:,:,CRM System,one to one marketing,Information,Portal,eGS,Transaction,Information,eGS,eGS,Transaction,Portal,e-Gov.ServiceIntegration,EUROPE,ASIA,N.AMERICA,S.AMERICA,OCEANIA,AFRICA,SCMERPEKP
10、/EIP,EUROPE,ASIA,S.AMERICA,OCEANIA,AFRICA,Los AngelesARTCOMPT(AMERICA),INC.TEL:1-714-999-8990 FAX:1-754-999-9901,N.AMERICA,eBiz Sector&Solution,eSolution,LIFE,System,INFORMATION,COMMUNICATION,TechnoVillage,/,/,/,/,/,/,Mail+SMS+Fax+,DB,/,e-Marketing,E-CRM,e-Marketplace,SCM,Supplier,Customer,Supplier,
11、Customer,Order Fulfillment,e-Business Value Chain,Consulting,Marketing,Contents,Flash,Design,Coding,CTI,UMS,Mailing,Server,D/B,Creative,Interaction,System,ebiz Integration,Strategy,Sopping,eCRM,IRM,VOC/RMS,e-Learning,Interactive Full Service,ebiz,eSolution,eBusiness Transformation,Supplier,Supplier,
12、Supplier,stockholder,Employees,On-line,Off-line,SCMERPIPS,eCompany,EIP/KMS/GW,IRM/RMS/PRM,WebSiteCRM/CP,Partners,eBiz Total Service,eBizStrategy,eBizOperation,eBizConsulting,Planning,Contents,Solution,eBusiness Integrator,eBizBuilding,Marketing,eBiztotal service,eCompany,SCM/IPS,DW/CRM,Customer,Stoc
13、kholder,Supplier,eCompany,IRM/RIS,GW/KMS,ERP/EIP,PACS,ERP,CRM,EIP,Mailing,B2Emall,IntegrationDevelopers,Web Service,EnterpriseSolution,Business Fields:SI Development&Solutions,SM MU,SI MU,NI MU,R&D MU,eBizTotal Service,eBiz Total Service,Data Integration,Enterprise CRM,eCRM,Data Warehousing/Integrat
14、ion,Web LogData,Data Base,TransactionData,CustomerProfile,e-CRM,Service,Sales,CRMData Warehousing/Integration,SMSChannel,Web FAXChannel,eMailChannel,Web SiteChannel,Post channel,Consumer,Investor,Purchaser,Analyst,The press,Club,Marketing,Customer Interaction PlatformsInteraction Management Infrastr
15、ucture,Customer Communications,Customer A,Customer B,Customer C,Supplier A,Supplier B,Supplier C,eBiz Consulting,eBiz Solutions,eBiz Integration,eBiz Solutions&Service,Internet AreaBSP AreaSI AreaNI Area,E-Mail,EDMS,GW,KMS,2(),ERP,1(),CRM,SCM,E-Planning,Office Management System,DW/E-CRM/CRM,E-Market
16、place,SCM,ElS,GW/KMS,ERP,CMS,Management&Business,B2B,Marketplace,IPS,EIP/EKP,PMS,Partner&Supplier,Customer,B2E,B2C,B2M,eBiz Sector&Solutions,eCRM,WCMS,IRM/PRM,Mailing,MES,CTI,PABX,IBS,Network Integration Automation System Enterprise Network,CRM/DW,EIP/EKP,ERP/SCM,GW/KMS,SI consulting SI development
17、SI management,Web consulting Web development Web management,NI Area,SI Area,Web SI Area,eBiz Solutions&Service,Web SI AreaSI AreaNI AreaSystem Area,2004,Consulting,eSolution,2004,Web Building,Web integration Publishing DB generation,Web Design,Internet AreaBSP AreaSI AreaNI Area,55%,15%,20%,10%,Cons
18、ulting for eBizeStrategy Consulting.eManagement ConsultingeBusiness Restructure Consultinge-CRM,e-Marketing Consulting,e-Solution/e-Infra/e-Infra,SI consulting&management,Network Integration/Automation System,IT development&management,SCM,CRM,e-Supply chain Management,e-Customer Relationship Managem
19、ent,E-biz transformation,System,-,-,-Supply Chain,ERP/EIP,SCM,CRM,e-Supply chain Management,e-Customer Relationship Management,E-biz transformation,System,-,-,-Supply Chain,ERP/EIP,e-CRM function,e-Customer Relationship Management,e-CRM,e-CRM,Adaptation,Analysis,Data Gathering,eBiz Solution analysis
20、 _e-CRM,/,eBiz Consulting,e-Marketing&Promotion,eCreative&Contents,eBizTotal Service,eBiz SI&Solutions,46%,22%,19%,Source:Executive Issues Survey CEO Global Business Study,The Alexander Group,Incorporated,7%,6%,?,CEO,1 2 3 4/5 Restructuring6 7(Globalization)8 9(Geopolitical),1 2 3 4 5 6 7 Restructur
21、ing8(Globalization)9(Value-Added Supplier Relationships),1.,5.,4.,3.,2.,1.,()?,Site?,Site Site(,)?,/?,?,eCRM,1.,5.,4.,3.,2.,1.,()?,Site?,Site Site(,)?,/?,?,eCRM,90,:60%(80 90%),:40%,Web Agency Service Domain,Web Building,Web Solution,Web Consulting,Web CIWeb DesignWeb application,e-Business Consulti
22、ngMarket Analysis,e-Marketing,E-CRM,e-Marketplace,SCM,Supplier,Customer,Supplier,Customer,Order Fulfillment,e-Business Value Chain,eCompany,SCM/IPS,DW/CRM,Customer,Stockholder,Supplier,eCompany,IRM/RIS,GW/KMS,ERP/EIP,Data Integration,Enterprise CRM,eCRM,Data Warehousing/Integration,Web LogData,Data
23、Base,TransactionData,CustomerProfile,PACS,ERP,CRM,EIP,Mailing,B2Emall,IntegrationDevelopers,Web Service,EnterpriseSolution,Business Fields:SI Development&Solutions,eBusiness Transformation,Supplier,Supplier,Supplier,stockholder,Employees,On-line,Off-line,SCMERPIPS,eCompany,EIP/KMS/GW,IRM/RMS/PRM,Web
24、SiteCRM/CP,Partners,eBiz Total Service,eBizStrategy,eBizOperation,eBizConsulting,Planning,Contents,Solution,Marketing,eBusiness Integrator,eBizBuilding,eBiztotal service,SM MU,SI MU,NI MU,R&D MU,eBizTotal Service,eBiz Total Service,CRM,Forecasting,Opportunity Management,Configuration,Generation,Fore
25、casting,Customer CareSpare Management,ForecastingPersonalizationCampaign ManagementMarketing Encyclopedia,ERP,CMS,SCM,EIP,eStrategy,Solution&Service-SI Development&Solutions,Marketing,Sales,Services,Customer A,Customer B,Customer C,Supplier A,Supplier B,Supplier C,eBiz Consulting,eBiz Solutions,eBiz
26、 Integration,eBiz Solutions&Service,Internet AreaBSP AreaSI AreaNI Area,E-Mail,EDMS,GW,KMS,2(),ERP,1(),CRM,SCM,E-Planning,Office Management System,SI AreaNI AreaSolution AreaSM AreaInternet AreaR&D AreaConsulting Area,SI Business Area,SI consulting SI development SI management N/W management New tec
27、hnology,Network Integration-Network Consulting-Network Integration-Network Management,Innovation,Operation,Optimization,Business&IT Strategy,Supply Chain Execution,eBiz Enterprise Management,Supplier,Customer,eCompany,Partner,Stockholder,Employee,IPSSCM,IRMPRM,e-Marketing,GW+KMSEDMS,Buy Side,Sell Si
28、de,ERPEIP,e-Business Sector&Solutions,Strategy,Contents,Solution,Brand A,Brand B,(),Ebiz,Brand C,Integration Branding&Identity,Summary,-,2,3.,2.,4.,5.,6.,1.,2,(),/,:100/:10,/(),Off-line On-line Business WCMS e-CRM,1.7()2.Web Solution,Off line Business On line Business,Vision,Mission,Planning,1.Summa
29、ry,-,-,:,5,One-Stop Service,10%,10%,5%,5%,BSP,IT consulting IT development IT management N/W management New technology,Wireless Internet,Web Contents,Web Mailing,Web SI,eBiz Solutions&Service,BSP AreaInternet AreaSI AreaNI AreaConsulting Area,BSP MU:(Business Service Provider Management Unit),2,Cust
30、omer,Partner,Shareholder,Employee,e-Business Solutions,Web Site,2003,2004,EIP,e-Biz SI,Web SI,Web,2005,eBiz Planning eBiz Integration e-Package/Solution e-learning Solution e-Total Marketing,Web Identity Web Contents Web Promotion Web Applications,Web SI Planning Web System Integration SMS/eFax/Mail
31、ing eCRM/IRM/CMS e-Marketing(PRM),Web SI&eSolution,e-biz Total Solution,eBiz Value,eBiz Transformation,Publish,Interact,Transact,Integrate,Customer Information AccessHSE Communication,Customer and Technical SupportSupplier Relationship Management,Electronic Order to CashElectronic ProcurementSupplie
32、r Bidding&Selection,Integrated Planning and ForecastingIntegrated Plant Management,:,e-Business _Fulfill Demand,Website Strategy,Site E,Site B,Site H,Site F,Site A,Site G,E-biz Transformation,AS IS,TO BE,Site C,Site D,Strategy and Implementation,e-Shopping,Information,eBusiness,Business Function&Str
33、ategy,Proposal,-Web Site System,Value,2003,2004,2005,2006,/,e-Branding B2B/B2E Web(EIP)personalization(e-CRM/DM),E-Biz,1,2,3,Branding&Identity(Web CI)Business/(Site Concept)System&Solutions,Himart,2.,?,Strategy,Contents,Solution,Brand A,Brand B,(),Ebiz,Brand C,Summary,-,Integration Branding&Identity
34、,e-Business,Convergence,Industry Transformation,Value ChainIntegration,Channel Enhancement,:PwC,eBiz Transformation,Sales Team,System Team,ConsultingTeam,SI MU,NetworkTeam,AutomationSystemTeam,EnterpriseNetworkTeam,NI MU,eBiz,CRM,EIP,R&D,eBiz Collaboration Network,eOffice,eConsulting,eVenture,eSolut
35、ion,eCompany,Business Domain,eBiz Strategy Consulting.eBiz Management ConsultingeBiz Restructure Consulting,eCRM(Web call center)eCommunity eFAX(Dial Fax)eIRM WCMS,Real estate portal Network swap serviceInternet Fax Tour portal Internet broadcasting Community portal,EDMS GroupWare Enterprise Knowled
36、ge Internet Purchasing System,Solution Development,30%,60%,30%,60%,Customer,Customer,Supplier,Supplier,Loyalty,System Integration,eCRM IRM PRM,Solution Development,Application,Web DB Integration Mobile Application Customer Integrated,Home Page,System,Solution,e-branding Web Style Guide On-line Marke
37、ting,DB/Web Server Multimedia Server Wireless/Security,e-CRM e-Marketing WCMS.,e-Business Transformation,Marketing Innovation,Channel Innovation,eOffice Solution Planning,.,()/.,.,45%,15%,5%,35%,.,KMS,EIS,EDMS,SCM,CRM,Non-formal Information,Enterprise Knowledge/Information Portal,EKP-EIP,Solution&Se
38、rvice-SI Development&Solutions,GW,ERP,How convenient would it be,if we can view all the numerous information scattered on the internet,such as Intranet,GroupWare,(ERP),(CRM),(SCM)gathered in single screen?,eBiz Solution,eCRM,2003,2004,2002,SMS,CMS,PMS,EIP,ERP,SCM,Electronic Decision Making,E-mail,E-
39、board,Schedule Management,MIS,Name Card Management,CareerManagement,HumanRelationship Management,Survey,messenger,GWeagleOffice,Solution&Service-eagleOffice,How to reach online user and provide Customised In-depth product information?,How to sell products and process ordersOver the Web?,What are new
40、 offerings,unique to the Web?,How to revolutionise business models andshift value creation?,Product/Service Innovation,Business Model Innovation,Marketing Innovation,Channel Innovation,Source:Arthur D.Little,eBusiness Perspective,(e-Business),Channel Enhancement,Value Chain Integration,Convergence,I
41、ndustry Transformation,Win-Win,(:),:PwC,eBusiness,DefenseDefense,the Agency for nationalsecurity institution etc.,Finance Bank,Insurance,Security,Credit Card,Investment Trust etc.,ChemistryPetrochemical,heavy chemical/explosive/energy etc.,Service Distribution/service/leisure/educational institution
42、 etc.,Public sector Government organization/government investment institution etc.,Industry Machine,construction,assembling,equipment etc.,SI MU Business Fields,Business Fields:SI MU,Organization,Planning&Public,Supporting Team,President&CEO,CS team Biz 1 team Biz 2 team Biz 3 team,Sales 1 team Sale
43、s 2 team SI System team SI Develop team,Sales 1 team Sales 2 team Automation team Network team,Consulting 1 team Consulting 2 team Consulting 3 team,eBiz team Solution team,SI MU,INFRA MU,Consulting MU,R&D MU,BSP MU,Organization,Web SI-Web SI Consulting-Web Applications-Web Solutions,e-Biz/M-biz-e-B
44、iz Consulting-e-Biz Integration-e-Biz Solutions,e-Biz Total-e-Total Consulting-e-Biz Total Integration-e-Biz Total Solution,Business Value,100,250,300,120,400,700,Degree of Innovation,Web build-Web Planning-Design/Component,3-D Pie Chart,Block Diagram,Add Your Text,Add Your Text,產品品質,銷售業績,售後服務,售前推廣,
45、Contents,Hot Tip,How do I incorporate my logo to a slide that will apply to all the other slides?On the View menu,point to Master,and then click Slide Master or Notes Master.Change images to the one you like,then it will apply to all the other slides.,Diagram,ThemeGallery is a Design Digital Content
46、&Contents mall developed by Guild Design Inc.,TitleAdd your text,ThemeGallery is a Design Digital Content&Contents mall developed by Guild Design Inc.,Cycle Diagram,Diagram,Diagram,Diagram,3-D Pie Chart,ThemeGallery is a Design Digital Content&Contents mall developed by Guild Design Inc.,ThemeGaller
47、y is a Design Digital Content&Contents mall developed by Guild Design Inc.,ThemeGallery is a Design Digital Content&Contents mall developed by Guild Design Inc.,Diagram,Text,Text,Text,Diagram,Add Your Title,Cycle Diagram,Diagram,Diagram,Your Text,Your Text,Your Text,Your Text,Your Text,Your Text,You
48、r Text,Your Text,Contents,Diagram,Add Your Text,Add Your Text,Add Your Text,Diagram,2003.10 Add Your Text2003.10 Add Your Text2003.10 Add Your Text,2000,2001,2002,2003,Company History,2001.10 Add Your Text2001.10 Add Your Text2001.10 Add Your Text,2002.10 Add Your Text2002.10 Add Your Text2002.10 Ad
49、d Your Text,2000.10 Add Your Text2000.10 Add Your Text2000.10 Add Your Text,Table,Contents,Click to add Title,Click to add Title,Click to add Title,Click to add Title,Click to add Title,Diagram,ThemeGallery is a Design Digital Content&Contents mall developed by Guild Design Inc.,TitleAdd your text,T
50、hemeGallery is a Design Digital Content&Contents mall developed by Guild Design Inc.,Cycle Diagram,Diagram,Diagram,Diagram,Add Your Text,Add Your Text,Add Your Text,Add Your Title,Table,Block Diagram,TEXT,TEXT,TEXT,TEXT,TEXT,TEXT,TEXT,TEXT,Diagram,Title,Add Your Text,Add Your Text,Add Your Text,Add
