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1、Inquiry Letter-a kind of business letter,Contents,DefinitionStructure of an inquiry letterTips SampleUseful ExpressionsReply to Inquiry LetterAssignment,Inquiries,An inquiry letter asks the reader for specific information.For example,you might write such a letter to a business to ask about their pro
2、ducts,discount,payment terms,prices and so forth.Since an inquiry letter requires a response,it is essential to make the letter specific,clear,concise and friendly so that the reader understands it easily and provides the information you need.An inquiry must be easy and convenient to answer.,Structu
3、re of an inquiry letter,Gernerally,we should follow the following format:The introductory paragraph introduces yourself and,if appropriate,the institution or firm you are working for.The middle paragraphs briefly explain why you are writing and how you will use the requested information.The specific
4、 information you need is then listed.The requests may be phrased as questions or as a list of specific items or information.In either case,make each item clear and concrete.,The concluding paragraph offers the reader some incentive for responding,expressing gratitude for the readers attention to the
5、 letter,or acknowledging the inconvenience of the request.In some cases,you can also indicate further business,or other products you would be interested in if you think they could be supplied.,Tips,When writing an inquiry,state a source where you learned about the item;show you are interested in one
6、 model or state what you are looking for;request information about catalogs,cost,discount,stock,payment,delivery,etc;suggest a way in which you can reward when there is no prospect for a potential sale.,Sample 1,Inquiry based on an advertisement for cassettesDisc SA251 rue des Raimon F-8600 Ploitier
7、s CedexTel:(33)999999 Fax:(33)102166May 12,2006The Sales Dept.R.G.Electronics AGHavmart 601D-5000 Koln 1,Adress of Requirer,Adress of the Adressee,Dear sir:We learned about your Model H-217 pocket computer in the July 3,2009 issue of Computer World and are considering placing an order.Before decidin
8、g,would you please tell us how much it costs and how soon you could deliver?What is the delivery charge?Also,if we order ten of them and pay C.O.D.,could you give us a discount?Sincerely yours,Andy Lu,Item,Source,Information Requested,Sample 2,(Inquiry from a retailer to a foreign manufacturer.)F.ly
9、nch&Co.LtdHead Office,Nesson House,Newell Street,Birmingham B3 3ELTelephone No.:021 2366671 Fax:021 2368892 Telex:341641Via Di Pietra Papa00146 Roma February 6,2005ItalyDear Sirs:We were impressed by the selection of sweaters that weredisplayed on your stand at the Mens Wear Exhibition that was held
10、 in Hamburg last month.,We were a large chain of retailers and are looking for a manufacturer who could supply us with a wide range of sweaters for the teenage market.As we usually place very large order,we would expect a quantity discount in addition to a 20%trade discount off net list prices,and o
11、ur terms of payment are normally 30-day bill of exchange,documents against acceptance.,If these conditions interest you,and you can meet orders of over 500 garments at one time,please send us your current catalogue and price list.We hope to hear from you soon.Yours faithfully,L.Crane Chief Buyer,Use
12、ful Expressions,Start your inquiry with the following patterns:I learned/heard/read about yourfrom/through/inYour name was referred/recommended to me byI am interested in your,Useful Expressions,Our company is a subsidiary of and we specialize inWe are one of the main producers of in Wuhan,and we ar
13、e interested in your products.The British Embassy in Beijing told us that you were looking for an agent in China.We were impressed by the selection of Washing machines that were displayed on your stand at this years Guangzhou Trade Fairs.We were given your name by the Trade Promotion Association of
14、Hubei Province.We were advised by that you are the leading manufacturer of in Europe.Could you please send your current catalogue and price-list for exhibition stands?We are particularly interested in furniture displaystands.,Sample questionsWould you please send me a catalog/brochure?Would you plea
15、se tell me how much the unit price is and how soon would you deliver?How many do you have in stock?Could you offer us a discount of 10%if we order a dozen?,Reply to Inquiry Letter,Structure of a reply,The introductory paragraph opens with appreciation to the inquirer for his/her inquiry,acknowledgem
16、ent of his/her letter and quoting any other references that appear.,The middle paragraphs focus on giving detailed information about what has been inquired by the inquirer,for example,prices,samples,discounts and payment terms.,The concluding paragraph expresses thanks for the inquirers writing the
17、inquiry letter if you have not done so in the beginning of the letter and encourage further inquiries or future cooperation.,Tips,Here are the contents of an inquiry reply:Thank the inquirer and acknowledge the interest in your company.Supply the specific facts requested./Give an explanation if you
18、can not supply the item and,if possible,suggest an alternative.Enclose a brochure.Call attention to the particulars of the brochure to encourage a sale.,Sample 1,Dear Mr.Lu:Thank you for asking about our Model-217 pocket computer.This new model is the best seller in this season because of its excell
19、ent performance and reasonable price.The unit price for this model is RMB5,500,but if you order 10 of this model,we might give you a 10%discount.We could deliver within 3 to 5 days of your order,and the delivery charge would be RMB200.If you need more information,please let us know.Sincerely yours,S
20、usan Chang,Thanks,Supply all the requested information,Sample 2,Dear Mr.Lu:Thank you for your interest in our Model-217 pocket computer.Unfortunately,this model is temporarily out of stock,but we could deliver to you by the end of March.However,may we recommend Model-218,which can be delivered immed
21、iately?This newly developed model outperforms Model-217 and only costs RMB300 more.Moreover,it is lighter.The unit price is RMB5,800.If you order 10 of them,we could reduce the unit price to RMB5,650.We could deliver within a week of your order,and the delivery charge would be RMB200.If you need mor
22、e information,please let us know.In the meantime,we send you our best wishes!Sincerely yours,Susan Chang,Unable to supply the item and explain,Suggest an alternative.Susan suggested an alternative and its advantages by comparing the two models.Writing in a positive tone will always leave a good impr
23、ession on the reader.,Useful Expressions,You may first thank your reader with the sentences below:Thank you for your request for./Thank you for inquiring about.Thank you for your interest in./We appreciate your interest in.If you cannot supply the requested information,you may use the sentences belo
24、w:I am afraid I cannot supply you with the information you requested,because.Your request for information regarding.can best be answered by.I am therefore referring your letter to Mr.,If you enclose something,you can use the sentences below:We are enclosing our new fall catalog.Enclosed,for your ref
25、erence,is a list of our dealers in your community.The enclosed brochure describes.,and you will find.of particular interest.,Assignment,根据下面中文信息写一封询问信。发信人：Mark Zhang收信人：Mr.Smith发信日期：2010年5月1日内容：1.Mark在最近的广交会上认识了Smith先生；2.Mark对Smith先生所在公司展出的新款手机很感兴趣；3.询问产品的详细信息，包括产品的规格、颜色、价格和功能等；4.说明该款手机市场销售前景看好；5.希望
26、和对方建立长远的关系。Words for references:广交会 Guangzhou Trade Fair 规格 specifications,Directions:As part of a student social survey project,you are leading a group to visit an exhibition in a small town.Write a letter:1）ask for information regarding such things as the contents of the exhibition,2）the dates of
27、its opening and closing,3）any discounts.,Dear Mr.Smith,Im Mark Zhang.I met you for the first time during Guangzhou Trade Fair recently.Im interested in your new mobile.Could you please give me some information about the new product that produced by your firm?Please tell me the specifications as well
28、 as the color about the mobile.Also I hope you can tell something about the price and functions.Im confident in the market situation of your new product.I hope we can have a nice and lasting cooperation.Yours sincerely,Zhang,Dear Sir or Madam,I am organizing a group of students to pay a visit to the
29、 historical exhibition in your town.I am writing the letter in purpose of inquiring/seeking/obtaining/requesting information concerning/regarding the following aspects.First of all,what is the size of the exhibition,what is its theme and what objects are on display?Secondly,what are the dates betwee
30、n which the exhibition will be held,and what are the daily opening hours?I must point out that I hope to bring over students to the exhibition.So I would like to inquire if there is any discount available on entrance tickets for students.I look forward to your reply.Yours sincerely,Li Ming,Thank you,
