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1、1,电话收费项目 The Items of Telephone Charge国际长途 IDD国内长途 DDD市内电话 Local call声讯电话 Information call,2,电话收费标准Telephone Charge,国际长途 IDD:0.88元/6秒 0.88 yuan per 6 seconds港澳台 Hongkong、Macau、Taiwan 0.22元/6秒 0.22 yuan per 6 seconds国内长途 DDD 0.077元/6秒 0.077 yuan per 6 seconds市内电话 Local call:首3分钟0.22元，以后每1分钟0.11元。the
2、first 3 minutes 0.22 yuan,then 0.11 yuan per minute声讯电话 Information call 1-2元/分钟 1.00-2.00 yuan per minute,3,入住(Check in),请问您有预订吗？Do you have a reservation,please?请出示您的护照。May I have your passport for a moment to make a copy please?请问您预住几天？How long will you be staying here?请问您付现金还是信用卡？How would you l
3、ike to pay,in cash or by credit card?,4,入住(Check in),请您先付400元预付金，其中您的房费为199元/天，其余部分作为预付金，您可以在餐厅签单和使用我们的电话。We take prepayment now at check in,Please pay 400 yuan as an advance deposit,of which 199 yuan is for your room charge of one night and the rest of it is as advance payment.You may sign the bill
4、 in the hotel dining-room and make calls in your room.Any amount left will be returned to you at check out.,5,入住(Check in),请出示您的信用卡，我将在您的信用卡里做400元预授权，这笔钱暂时通过银行冻结，结帐时需要您再次出示信用卡，我们将在您的预授款里根据您的实际消费做离线交易。May I have your credit card please?We will book a pre-authorization of 400 yuan on your credit card
5、as an advance deposit.This amount of money will be temporarily frozen by the bank.When you check out,please show us your credit card again.We will make the pre-authorization completion of your credit card and take the amount of your deposit out of the hotel bill.,6,入住(Check in),请您在银行POS签购单上签名，以确认400
6、元预授权。Would you please sign your name on the printed slip from the bank to confirm the pre-authorization of 400 yuan?您的退房时间为明天中午12：00之前。Your check-out time should be before12:00 tomorrow.如有贵重物品请寄存在总台保险箱。Valuables may be deposited free of charge in a safety deposit box at the Reception desk.,7,退房(Chec
7、k out),请出示您的房卡和预付金收据。Would you please show us your room key card and the deposit receipt?您一共消费199元，我为您做了预授完成，请您在这张POS签购单签字确认。Your hotel bill totals 199 yuan.As I have made your pre-authorization completion,would you please sign your name on the printed slip?,8,退房(Check out),请您输入密码。Please input your
8、password.请您在结帐单上签字确认。Would you please sign the bill?您一共消费100元，您的预付金是400元，找您300元。Your hotel bill comes to 100 yuan.As you have already paid a deposit of 400 yuan,you will be given back 300 yuan.Would you like to check it?,9,退房(Check out),预付金收据遗失(missing the deposit receipt):请您在帐单上注明“预付金收据丢失”，并签名。Woul
9、d you please write down the words“My deposit receipt is missing”and sign your name right here?请问您下一站将去哪个城市，我们可以为您预订下一站房间。Would you please tell us your next destination,can we reserve a room in advance?这是订房中心的名片，如果下次您入住，可以提前打电话预订，我们会为您保留房间。This is our call center card,if you want to stay again,please
10、 reserve room in advance,we will keep the room for you.,10,退房(Check out),我们的住宿计费是从早晨8点开始，到第二天中午12点作为一天。One full days charge is from 8:00 am to 12:00pm next day.You may check in at anytime during this 24 hours.But you must check out by noon.,11,退房(Check out),您的退房时间应该是中午12点，12：0018：00之间退房需要加收您半天的房费；18
11、点之后退房将收您一天的房费，也就是和第二天12点退房收相同的费用。The check-out time is12:00 at noon.Please be informed that a half days rent is charged against a room not vacated between 12:00 noon and 18:00 p.m and rooms not vacated after 18:00 p.m.are charged for one extra night.,12,房型介绍(Room type introduction),我们有商务房，房间内是一张1.8米
12、宽的大床，219元/天。标准间是一大一小床，199元/天，适合三口之家，都提供免费宽带上网服务，请问您需要哪一种房型？We have a business room with a queen-size bed.The room rate is 219 yuan per night.We have a standard room with two beds,one is large and the other is small,which is suitable for a family of three.The room rate is 199 yuan per night.There is
13、complimentary wired internet access available in all guest rooms.What kind of room would you prefer?,13,房型介绍(Room type introduction),如果您需要，我们可以为您提供无烟房。Would you care for a smoking or non-smoking room?对不起，单间现在已经客满了，标准间可以吗？Im afraid we have no single rooms available,would you like a standard room,plea
14、se?,14,问询(Inquire),如果您需要用早餐，可以在总台购买早餐券,15元/位。早餐时间为6：459：30，餐厅在一楼。We offer buffet breakfast in the hotel restaurant from 6:45 to 9:30.The restaurant is on the 1st floor.You can buy breakfast coupons in advance at the Reception desk.Each coupon is 15 yuan per person.,15,问询(Inquire),我们取开水是自助式的，楼层过道有开水炉
15、和取开水的指示牌，您可以在那里自助取水。We have boiled water supply in the corridor on each floor and you can fetch it any time of the day.出门左转，沿街直走200米右手边就是24小时便利店。Go out of the hotel first,and then turn left.There is a 24-hours convenience store just along the street which is about 200 meters away from the hotel.,16,
16、问询(Inquire),如何打市内电话(How to make local call):：市内电话：9号码，是免费的。For local calls,please dial 9 to get an outside line first and then the number you want.Local calls made from the hotel room are free of charge.,17,问询(Inquire),如何拨打国内长途电话(How to make domestic direct call):国内长途：座机9区号号码，*元/分钟 For domestic dire
17、ct calls,please dial 9 first,then followed by the area code,and finally,dial the number you want.The fee is XX yuan per minute.国内长途：手机90号码，*元/分钟 To call a mobile phone,please dial 9 first,then followed by the number 0,and finally,dial the telephone number you want.The fee is XX yuan per minute.,18,问
18、询(Inquire),如何拨打国际长途电话(How to make IDD calls):国际长途：9+国家号码+区号+号码，*元/分钟。国际长途是关闭的，如需拨打，请告知总台为您开通。To dial International calls,please dial 9 first,then followed by the country code,area code and the telephone number.The fee is XX yuan per minute.You may request to open the International service at the Rec
19、eption desk.,19,预订被取消(Cancel reservation),对不起，您预订的房间已超过我们为您保留的时间，由于一直无法联系到您，超过时间后您预订的房间电脑已经自动取消。目前房间已经全满了，我帮您联系我们其他连锁店好吗？Im afraid that your reservation in our hotel has overrun the time allowed.Because we could not reach you,your reservation has been cancelled.Today we are fully booked,but if you l
20、ike,I will book you into another Jin Jiang Inn which is not far away.We are very sorry for the inconvenience.,20,会员卡(Member card),您可以考虑办理一张锦江之星的会员卡，可以享受房费9折、餐饮8.8折、退房时间延迟到14点、预订保留时间延迟到20点的优惠。会员卡在全国锦江之星都可以使用，只需158元即可办理。锦江只星还会针对会员推出更多优惠。Please consider applying for a membership card for the Jin Jiang
21、Inn loyalty club at the Reception desk.Cardholders can enjoy a 10%discount on room rates and a 12%discount on our restaurants in all Jin Jiang Inns dotted around the country.As a special offer for cardholders,reserved rooms will be held until 20:00.and the check-out time will be postponed until 14:0
22、0.Each card costs 158RMB.we will offer more special favors for cardholders.May I sell you one now?,21,洗衣(laundry),我们在*楼有自助洗衣机和烘干机供客人免费使用。The self-service washing machine and the dryer are provided to the guest free of charge on the xx floor.我们提供洗衣服务，早上9点前收取衣服，第二天12点前送回，如果干洗，将在第三天12点前送回。如果您需要洗衣服，写字台抽
23、屉中有洗衣单，填好后请与总台联系，我们会到房间来收取。We offer laundry service:Laundry received by 9:00 a.m.will be returned before 12:00 noon the next day.For dry-cleaning,if received before 9:00 a.m.,well deliver them to your room by noon the day after tomorrow.For clothes to be ironed,washed or dry-cleaned,please write on
24、the laundry list that is in the desk drawer in your room.After filling out the list,please call the Reception for collection.,22,其他(Others),需要兑换外币(foreign exchange service)：对不起，我们酒店没有外币兑换服务，您可以到银行兑换外币。Sorry,we dont offer foreign exchange service.Let me direct you to the nearest bank that does curren
25、cy exchange.空调不制热（air-conditioner)：请您稍等510分钟，因为冬天开空调外机有一个暖机的过程。Im sorry that it takes a while to warm up the heating because of the cold weather.寄存行李(luggage)：请问您要寄存的行李中有贵重物品或易碎品吗？Excuse me,Sir but is there anything valuable in your luggage that youd like to leave at the Reception?,23,其他(Others),一楼大堂有无线上网装置，并有电脑供您免费使用。There is wireless internet access and the computer available in the hotel lobby.You can use it any time free of charge.对不起，您的预付金已经不足了，请您到总台续交预付金好吗？Excuse me,Your deposit is no longer enough.Would you please come to the reception desk to pay more.,
