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1、假定你是李华，你从某国外网站订购了两本英文畅销书，应该在3天前到货，但至今未收到。请就此向客服写邮件投诉。要点如下：1.介绍情况2.指出带来的不便3.提出解决方案。(体裁，人称，时态),作文结构布局：,Heading自我介绍，明确写信目的是投诉(服务，产品质量)介绍情况2.Body 指出带来不便，提出解决办法3.Ending希望尽快解决，答复自己,投诉信：,1.对服务不满；对.进行投诉1)express my dissatisfaction/disappointment about2)make a complaint about 2.在网上订购 两本英文畅销书order two best-se
2、lling English novels on your website3.本应在3天前到货(deliver,reachThe books should have reached me three days ago.should have been delivered to me,5.至今未收到I havent received the books up to now.6.给某人带来不便(给某人造成麻烦)bring much inconvenienceto sbcause sb.trouble=cause trouble for sb7.取消订单 Cancel the order8.退钱;退货
3、；换货have ones money back return money to sb return goods,exchange,change.for,replace.for sb,解决方案：)I hope that you either return my money or deliver a new set of books to me.2.)I would appreciate it if you would change it for a new one in a bigger size.3.)We will appreciate your willingness to make up
4、 for the loss.9.希望尽快解决问题I would appreciate it if you could give me an immediate answer to solve the problem.,范文欣赏：Dear Sirs,Im one of your customers from China.I am writing this letter to complain about your poor service.I ordered two best-selling English novels on your website two weeks ago.The boo
5、k should have reached me three days ago.But I havent received the books up to now.,I planned to have finished reading the two novels these days.Your late delivery upsets and spoils my reading program.I regret to tell you that what I am to do now is to cancel the order and get my money back.I would a
6、ppreciate it if you could give me an immediate answer to solve the problem.,Dear Sirs,Im one of your customers from China.Im writing to express a complaint about your service.I bought 2 popular English books on your website the other day,which should have been delivered 3 days ago.I have been waitin
7、g for 3 days but they dont appear now.Im really in need of them because I like reading and my English is poor.I have already made detailed arrangements for reading them while you just break it.,In my opinion,your late delivery causes much inconvenience and you should make an apology to me and delive
8、r the books as soon as possible.Im looking forward to you early reply!,假设你是李华。上个星期某网店商品促销时，你订购了一件T恤。打开包裹，你发现T恤尺码给你发错了，并且也不是你要的颜色。这种颜色你穿着显老。请给该网店客服写邮件投诉。1.介绍购物情况 2.反映存在问题 3.表达不满并提出解决方案（换或退）,Im Li Hua.Im writing to complain about your service.I ordered a T-shirt fromyouronlineshoplastweek.When I opene
9、d the parcel,I was disappointed to discover thatthe T-shirt you sent me was in the wrong size as well as in the wrong color.Whats worse,whenItriedonthe T-shirt，InoticedthatI looked old in this color.It is a bargain,but that doesnt mean I should receive such bad service.I want to change it for a blue
10、 one in a bigger size.(I would like to return it and get my money back.),一家网店 促销 订购T恤 打开包裹 发错尺码 发错颜色 显老对服务不满 退T恤,退钱,an online shop,a shop on the Interneton saleorder a T-shirtopen the parcelin the wrong size/not my size in the wrong colorlook oldbe not satisfied/content with the bad servicereturn th
11、e T-shirt,have money back,换货退货网上购物购物地点支付方式,exchange,change.for,replace.for sbreturn goods,have ones money back shop online,order goods,parcelstore,online shop,department storein cash,by check,by credit card,2.反映存在问题1).The moment I opened the parcel,I found there was a problem with.2).When I opened the parcel,I was disappointed to find that the T-shirt.3).I opened the parcel,only to find that the T-shirt.,
