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1、办 公 室 英 语,接 电 话,1.接电话必备第一句:自报家门,经典表达:Hello,ABC Company.This is XXX.How may I help you?您好,ABC公司,我是XXX。有什么可以帮您吗?举一反三:Good morning.ABC Company.This is XXX speaking.May I help you?Thank you for calling.Youve reached ABC Company.This is XXX.,2.接电话必备第二句:Ta不在,请稍等片刻,经典表达:XXX is not available at the moment.C
2、ould you hold for a few minutes please?XXX现在无法接听您的电话,您能稍等片刻吗?举一反三:XXX is with a client now.Would you mind holding for a moment?XXX is currently unavailable.Can you please hold for a moment?,3.接电话必备第三句:我为您转接,经典表达:Ill transfer your call to XXX.我将为您转接到XXX。举一反三:Ill transfer you over to XXXs line.Ill put
3、 you through.Ill put XXX on the phone.Ill get XXX for you.,4.接电话必备第四句:稍后再打给您,经典表达:Would you leave your name and number and I can call you back?您能留下您的姓名和电话吗?我稍后再打给您?举一反三:Do you have a number I can reach you back at?Ill be glad to return your call if you will leave your name and number.,5.接电话必备第五句:您需要
4、留个口信吗?,经典表达:May I take a message for you?我能为您留个口信吗?举一反三:Can you leave a message?Would you like to leave a message?Can I transfer you to XXXs voice mail?,6.接电话必备第六句:您能再重复一遍吗?,经典表达:Would you repeat that please?请您再重复一次好吗?举一反三:I beg your pardon?Would you say it once more please?Could you repeat what you
5、 just said?,7.接电话必备第七句:感谢致电,结束通话,经典表达:Youve really helped me a lot.你真是帮了我大忙。举一反三:Thank you for your help.Thats very kind of you.Thank you so much.Many thanks.,办 公 室 英 语,打 电 话,1.打电话必备第一句:自我介绍,经典表达:Hello,this is XXX from human resource.May I speak to XXX?你好,我是人力资源部的XXX。请问XXX在吗?举一反三:Good morning.This i
6、s XXX with ABC Company/Department,calling from Beijing/Shanghai.Can I speak to XXX?Hello.Its XXX from ABC Company.Is XXX here?,2.打电话必备第二句:说明来电原因,经典表达:Im calling in regards to the order XXX made 3 days ago.我打电话来是为了问一下关于XXX三天前下的订单的情况。举一反三:Im calling to the annual report.Im calling about the contract.,
7、3.打电话必备第三句:Ta什么时候回来?,经典表达:When can I expect him back?他大概什么时候会回来?举一反三:When will he be back?When would be a good time to reach him?When will she be available to take my call?,4.打电话必备第四句:我能留个口信吗?,经典表达:May I leave a message for him?我能给他留个口信吗?举一反三:Could you please connect me to his voice mail?I think Ill
8、 leave a message.,5.打电话必备第五句:请Ta给我回电好吗?,经典表达:Please tell him/her that XXX called and have him/her return my call.请告诉他/她XXX打过电话,让他/她给我回电。举一反三:Please let XXX know I called and have him/her call me back ASAP.Could you tell XXX to ring me back?,6.打电话必备第六句:我再打过来吧。,经典表达:Ill call again later.我再打过来吧。举一反三:Ill ring back later.,Thank you!,