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1、,E-mail address shared by us:Code:afternoon,final scoreA.oral test(50%)B.regular performance(50%)Attendance(20)Presentation(15)class contribution(15),requirementsbe active in classpresentation:introduce one scenic spot2 3 students each groupppt.,Style of Tourism EnglishA.Formal Addressing(Mr/Miss/Mr
2、s/Ms/Sir/Madam)B.Self-depreciatory（自谦）expression in receptione.g.After you,please.Sir./Well,when shall we have the pleasure of seeing you again?/We are honored by your presence(承蒙光临，不甚荣幸）/At your service（愿为您效劳）/Its an honor to me to see you.C.Formalization in expressing respect indirectlye.g.We are
3、looking forward to seeing you again./I dont know how to thank you for such kindness.（厚意）D.Apologize only to be polite（客套）e.g.Excuse me,but I should say its against our hotel rules.Special sentence patternse.g.Would you be good enough to come here?（劳驾）We would appreciate it if it could be arranged.,v
4、isiting travel agency,vocabulary旅行社 travel agency旅行代理人 travel agent导游 guide地陪 local guide全陪 national guide旅游路线sightseeing route旅游线路itinerary旅游手册travel brochure,观光旅游 sightseeing trip有导游的旅游 guided/conducted tour城市游 city tour乡下游 country tour自然景观游natural scenery tour乘游览车旅游coach tour巴士旅游bus tour游船boat cr
5、uise,往返票a round trip ticket单程票a single fare门票admission ticket膳宿供应accommodation组团人数group size名胜古迹place of interest花费，消费expense团体旅游者group tourist单个旅游者individual tourist,Useful expressions,For travel agents:Is there anything that I can do for you?What can I do for you?有什么事我能为您效劳吗？What places do you wan
6、t to see in particular?有没有您特别想去的地方？Where would you like to go?您想去哪里？Thank you for your interest in our programs.谢谢您对我们的旅游项目感兴趣。,We arrange two kinds of tourist programs for Suzhou:a six-day tour by train and a five-day flying journey.苏州的旅游项目有两种：火车往返六日游和飞机往返五日游。We have two tours each week,leaving Mon
7、day and Wednesday mornings.我们每星期出团两次，每周一和周三早上出发。Here are some brochures.They can give you more information.这儿有些小册子，它们能给您提供更详尽的说明。The price for one person for a ten-day tour is only$1099.十日游每人只要1099美元。,Its a four-star hotel with two restaurants and a swimming pool.它是一家四星级旅馆，有两个餐厅和一个游泳池。Breakfast and
8、dinner are included in the price I gave you.我报给您的费用包括早餐和晚餐。You can give me a call after you make your choice.您做出决定后可以给我打个电话。If there is something I could help,just call me,please.如果需要我帮忙，请给我打电话。,For tourists:Im going to take a trip abroad.我准备到国外旅行。Id like to go to Suzhou.我想去苏州。Id like to see some of
9、 your brochures.Im planning to take a trip.我想看看你们的宣传册。我打算去旅行。Would you please tell me something about the city?你能告诉我有关这个城市的一些情况吗？,That sounds wonderful/nice.听起来不错。What is the cost of the tour?这趟旅行费用要多少？It sounds reasonable.听起来挺合理的。How long does a one-day tour take?这种一日游要花多长时间？,Task,Make a conversati
10、on:Suppose you are a tourist and your partner is a travel agent.Please make a conversation in which you want to find the information about your trip.,Example,A:What can I do for you,sir?B:Id like to take a trip to Suzhou.A:Well,we arrange two kinds of tourist programs for Suzhou:a six-day tour by tr
11、ain and a five-day flying journey.B:This is my first trip to Suzhou.Would you please tell me something about the city?A:Certainly.Suzhou is a beautiful city.It is called the Venice of the East because of its network of canals,and it is world-famous for its landscape gardens.There are about 150 garde
12、ns in Suzhou.Some of them are more than 1,000 years old.These gardens are not large but curious in their designs,and they bring together the beauties of nature,architecture and painting.,B:That sounds nice.Id like to take a five-day flying journey.A:Ok.Here are some brochures.They can give you more
13、information.B:Thank you.What is the cost?A:Its 2000 yuan,including accommodation.B:It sounds reasonable.A:You can give me a call after you make your choice.B:Ok.Bye.A:Bye.,Applying for passport and visa,vocabulary:申请apply for过境签证transit visa出境签证exit visa入境签证entry visa申请人applicant申请（n.）application,si
14、gnature of applicant申请人签名date of application申请日期visa application签证申请表application for non-immigrant visa非移民签证申请表family name/surname姓given name名full name全名,nationality国籍official use only/for official use官方填写passport classification护照种类valid until有效期至present address现住址permanent address永久地址duration of pr
15、oposed stay停留时间spouses name&nationality配偶姓名及国籍,Application For Visa签证申请表,Useful expressions for interview,Visa officers words:What type of visa are you applying for?您要申请什么样的签证？Would you please fill in the form first?您能先把这张表填一下吗？May I know your reason for going to the United States?我能问一下您去美国的理由吗？May
16、I have a look at your return flight ticket?我能看一下您的返程机票吗？,Are you on a tourist visa or a business visa?你持有的是旅游签证还是公务签证？You need to provide proof of sufficient financial support for your stay in the United States.您需要提供您在美国停留期间足够的资金支持证明。Please take this slip to the next window to pay a fee and come bac
17、k to pick up your passport this afternoon.请您拿这张纸条到隔壁窗口交费，然后下午来取护照。Well get in touch with you when your visa is ready.当签证准备好时我们会通知您。,Applicants word:Im here to inquire whether I can get a visa to your country.我来这儿想申请到贵国的签证。Id like to apply for a traveling visa,double entry.我想申请两次入境的旅游签证。Im going to E
18、urope for sightseeing.我要到欧洲去观光。Here are my supporting documents provided by my uncle.这是我叔叔给我的资金支持证明。When can I collect my passport?我什么时候可以取护照？,Task,Suppose you want to apply for a visa for touring the United States.Please make up an interview between you and a visa officer.,Booking an air ticket,voc
19、abulary:航空公司airlines/airways航线airline航班flight航班班次flight number预定（机票）v.reserven.reservation确认（预订）v.confirmn.confirmation取消（预订）v.canceln.cancellation,起飞v.departn.departure到达v.arriven.arrival飞机票air/plane ticket头等舱first class商务舱business class经济舱economy class/coach往返票return ticket(英)round-trip ticket(美),
20、办理乘机手续check in登机to board a plane登机牌boarding card/pass登机门boarding gate直达班机direct/non-stop flight国内班机domestic flight国际班机international flight,Useful expressions,For Airline Clerk:Which airline would you like to take?您想乘哪家航空公司的航班？One-way or return/round-trip?单程票还是返程票？When are you going to depart?您想什么时候出
21、发？Which class would you like?您想要哪种舱的票？,Do you like a morning or an afternoon flight?上午的航班还是下午的航班？Aisle or window seat?过道边上的座位还是靠窗的座位？The plane will depart/arrive at eight.飞机8点起飞/到达。Its non-stop/direct.它是直达飞行。,Sorry,its fully booked.But Ill check to see if there have been any cancellations.Just a mom
22、ent,please.There are seats available on a flight leaving at 8.Would you like this flight?对不起，这次航班已订满了，但我可以查看一下有没有取消预订的，请您稍等一下。早上8点的航班还有座位，这个航班可以吗？Your name,please?/May I have your name,please?请问您的名字？Could you spell it,please?请您拼出来好吗？The fare of a one-way ticket is 1000 yuan.单程机票是1000元。,For passenger
23、s:Id like to make a reservation to Chicago.Id like to book/reserve an air ticket to Chicago.我想订一张去芝加哥的机票。Could I book/reserve an economy class ticket to Chicago?Could I make a reservation of economy class to Chicago?我能订一张去芝加哥的经济舱机票吗？,Id like a round-trip ticket to New York.我想要一张去纽约的往返票。Can you tell
24、me what time the plane will depart/arrive?你能告诉我飞机什么时候起飞/到达吗？Is it direct/non-stop?是直飞吗？Is there a layover?中途要停留吗？Id like to confirm my reservation,please.我想确认我的订票。,Id like to change my flight.我想变更班次。Hows another flight?Any seat available?另一航班呢？有没有空位？Do you have a seat available on the same flight th
25、e day after tomorrow?后天同次航班有座吗？I want to cancel my reservation.我想取消预订。,Task,Role-playPlease roleplay the process of booking an air ticket with your group members.,Check in&Boarding办理报到手续及登机,Vocabulary:办理报到手续check in报到登记柜台check-in counter行李baggage/luggage行李箱suitcase行李牌baggage tag,行李领取baggage claim行李领
26、取证baggage claim tag件（行李的量词）piece超重的overweight随身手提的hand-carry,Useful expressions,passengers:请问搭乘前往纽约的UA610班机是在这里办理报到手续吗？Excuse me,should I check in here for taking flight UA610 to New York?什么时候开始办理报到手续？When should I check in?报到手续有哪些？What are the check-in procedures?,airline clerks:是的，先生。请给我您的护照及机票。Ye
27、s,sir.May I have your passport and flight ticket,please?六点办理登记手续。The check-in time is at six.,可以给我一个靠走道/靠窗的位置吗？Can I have an aisle seat/a window seat?请给我一个靠走道/靠窗的位置。Please give me an aisle seat/a window seat.我想要一个看风景的座位。Id like a seat with a good view.,让我帮您查一下.有了，没问题。Let me see.OK.No problem.,我们有四件行
28、李要托运。We have four pieces of luggage to check in.只有一个皮箱，这两个袋子是手提行李。Just one suitcase.Ill keep two small bags as hand-baggage.我将随身带着这个袋子。Im going to carry this bag with me.,请问您有行李要托运吗？Do you have any pieces of luggage to check in?,好的。没有超重吧？Of course.They are not overweight,are they?超重的行李如何计费？Whats the
29、 charge for excess baggage?请问免费行李有什么规定？Whats the luggage allowance,please?,麻烦您将它们放到磅秤上。Would you please put them on the scale?很抱歉，超重了3公斤。Im sorry.Its 3 kilograms over.头等舱允许携带30公斤免费行李，经济舱允许携带20公斤免费行李。30 kilograms free luggage allowance for first class and 20 kilograms for economy class.,登机时间是什么时候？Whe
30、n is the boarding time?可以告诉我登机门在哪里吗？Could you show me where the boarding gate is?Thank you very much.,好了。这是您的行李领取证、机票、登机证及护照。Alright.Here are your baggage claim tags,flight ticket,boarding pass and passport.登机时间是下午6点35分。The boarding time is 6:35 p.m.您将在6号门登机。Youll be boarding from Gate 6.You are wel
31、come.Have a good trip.,Going Through Customs 通关,vocabulary:申报v.declaren.declarationcustoms declaration海关申报customs inspection海关检查currency declaration货币申报contraband违禁品个人用品/私人用品/个人财产/个人使用personal itemspersonal effectspersonal belongingspersonal use,付.税pay duty/tax on.health declaration健康申明卡baggage decl
32、aration form行李申报表dutiable应纳税的formality手续receipt收据souvenir纪念品confiscate没收,Things which may not be brought into a country without special permits:drugs:apply for a special permit in advancetobacco,wine,currency:limit the amountfruits,vegetables,plants,animals,seeds,soil,plant products,meat:forbidden(p
33、revent insects and plant diseases from being spread),customs officer:您有什么东西特别要申报吗？Do you have anything special to declare?Anything special to declare?麻烦您将行李箱放到柜台上好吗？我必须看一下。Could you put the suitcase on the counter?I have to take a look at it.,passenger:我没有什么要申报的。I have nothing to declare.No.Sure.,这包
34、里是什么？能否打开？Whats in the bag?Would you mind opening your bag?Would you show me whats in the suitcase?在您的袋子里有什么？What do you have in the bag?,Not at all.Sure.Ill open it right away.这是给我朋友的礼物。These are gifts for my friends.这些全是个人用品。These are all personal belongings.只是自己用。这不是要卖的。Only for my own use.It is
35、not for sale.,您的行李里有违禁品吗？Have you any contraband in your luggage?您不能带新鲜水果。我们要没收这些。You are not supposed to bring fresh fruits.Im going to confiscate these.,我可以带这些水果吗？Am I allowed to bring in this fruit?,您有没有带酒或香烟呢？Do you have any liquor or cigarettes?You dont have to pay duty on personal belongings.这
36、是收据。您已办完通过手续。现在可以过关了。Here is your receipt.Youre through with the customs formalities.You can go through now.,我必须为此付税吗？Do I have to pay tax on this?Must I pay duty on this?要付多少税？How much is the duty on this?,situational conversation,A:Passport and boarding pass,please.B:_.A:_?B:Im from China.A:_?B:No
37、,nothing.A:_?B:Sure.Ill open it right away.A:Is this camera a gift for someone?B:No,_.A:And you are not supposed to bring fresh fruits._.B:OK.A:You can go through now.,Here you are,sir,Where are you from,Do you have anything to declare,Would you open the suitcase,please,it is for personal use,Im goi
38、ng to confiscate these,Translation,A:请出示护照。B：给你。A：你将在美国待多久？B：大约两周。A：你在此停留的目的是什么？B：观光。A：你有什么要申报的吗？B：没有。这些箱子里的所有东西都是我个人用的。A：请打开你的箱子行吗？B：行。A：这个盒子里是什么？B：一幅手套，是给我朋友的礼物。这些是几瓶酒和香烟。A：只准带两瓶酒和四百只香烟，超额部分你得上税。B：能允许我带进这水果吗？A：对不起，你必须把它留在这里。,A:Your passport,please.B:Here it is.A:How long will you stay in the U.S.?
39、B:About two weeks.A:Whats the purpose of your visit?B:Sightseeing.A:Do you have anything to declare?B:No,everything in these suitcases is for my personal use.A:Would you please open your suitcases?B:All right.A:Whats this in the box?B:A pair of gloves.Its a gift for my friend.These are bottles of wi
40、ne and cigarettes.A:Since you are allowed to bring in two bottles of wine and four hundred cigarettes,youll have to pay duty on the excess.B:Am I allowed to bring in this fruit?A:Sorry,but you must leave it here.,At a hotel,旅馆住宿篇,Reserving/Booking a Room,vocabulary:预定v.reserve/book n.reservationmake
41、 a reservation客房预定部Room Reservations确认v.confirm n.confirmation取消v.cancel n.cancellation客户client空房间vacancyvacant room大批订房block booking,套房单人房双人房suite/single room/double room双人对床房twin room三人房（双人房内加一床）triple room总统套房executive suitewith/without bath带/不带浴室的with shower带淋浴的宽敞的 spacious旺季peak season价格，费用rate
42、折扣discount,Useful expressions,Hotels receptionist:客房预定部。能否为您效劳？Room Reservations.Can I help you?您想要什么样的房间？What kind of room do you want?您想要什么价位的房间？What kind/sort of price would you like to pay?是单人房还是双人房？Single or double room?我们没有任何空的单人房了We dont have any single(rooms)available.,Customer:我想在你们旅馆预订一间房间
43、。Id like to make a reservation in your hotel.我想要一间带有浴室的房间。Id like a room with bath.我想要个安静点的房间Id prefer a quiet room.我想要一间视野觉好的房间Id like a room with a view.,Hotels receptionist:我要查下那天客房出租的状况Ill check our vacancies for that day.我们的确有间空房We do have a vacancy.先生，很抱歉，周末所有的双人房都订满了，只有单人房。Sorry,sir.All doubl
44、e rooms are completely booked up/fully occupied for the weekend.Only single rooms are available.现在是旺季，抱歉但能否请您周末再打电话过来？可能会有人取消预订This is the busiest/peak season.Im sorry,but could you call us again later this week?We may have a cancellation.,Customer:明天晚上有空房吗？Are there rooms available for tomorrow eve
45、ning?Do you have any vacancies for tomorrow evening?,Hotels receptionist:您准备住多久？How long will you be staying?请问什么时候住？Which date would that be?/For what date?双人房每晚200美元。A double room is$200 per night.For a double room,the price would be$200 per night.团体预订可以享受的优惠We offer you 15%discount for group rese
46、rvation.,Customer:只住两个晚上。Just for two nights.October 24th.请问房费多少？What is the rate,please?有折扣吗？Is there any discount?,Hotels receptionist:请问您的姓名和地址？May I know your name and address?请问您的电话号码是多少？What about your telephone number?我们会为您取消预订Well make the cancellation for you.,Customer:我想要改一下预订Id like to ch
47、ange a reservation.我想将预订延长2晚Id like to extend my reservation for two more nights.我想取消预订的单人房间Id like to cancel my booking for a single room.,Situational Conversation,Mr.Smith wants to reserve a double room in Friendship Hotel for himself and his wife for their stay in China from Oct.10th to 15th.Try
48、to make a conversation on the phone between the reservationist and Mr.Smith.Here are some useful expressions:For what time?How many guests will there be in your party?What kind of room would you like?Would you hold the line,please?Ill check our vacancies.What time do you expect to arrive?We look for
49、ward to serving you.,Checking in 登记入住,Vocabulary入住登记registration登记表registration form服务台reception desk接待员receptionist前台front desk问询处information desk,服务员行李员bellboy搬运生porter门房doorman清理房间的女服务员chambermaid客房服务员 room clerk餐厅领班 headwaiter旅馆大厅 lobby,半膳 half board 全膳 full board房号房卡房间钥匙room number/card/key行李车l
50、uggage cart签名signature保险箱safe box贵重物品valuables,Useful expressions,Hotels receptionist:我能为您效劳吗,先生？What can I do for you,sir?请问您贵姓？Whats your name,sir?请稍等。我查一下我们的预订记录。Just a moment.Ill check our reservation records.Let me look through our reservation list.,Customer:是的，我想要办理住宿登记。我两天前订了一间双人房。Yes,Id like
